Account Disconnected from Past History by Forum - Please Fix
Hello,
I just spent 2 hours with Adobe Customer Support on the phone. They finally directed me here with the promise that Forum Engineering would correct the problem within 24 hours.
Case # 205474470
Up to yesterday I was happily logging-in to these forums using my Adobe ID (eMail address and password).
Some time last night my forum account was apparently separated into two parts, "Noel Carboni" and "Noel Carboni-9gVdWg".
Today, when I log in using the exact same credentials, the forum software reports I have created a "new" account today. With this "new" account I am posting this message. My profile customizations and all history are disconnected from this "new" account.
All my prior history can be seen here:
http://forums.adobe.com/people/Noel%20Carboni-9gVdWg
I want to continue using the account I have been contributing with for 4 years. Please correct this problem.
Customer support assured me that someone from Forum Engineering would read this post, reconcile my "two" accounts. I want to continue to accumulate history in the same forum account as I have been using for years.
It seems a bit nonsensical to spend hours on the phone with telephone support with an account issue, just to have them direct me to create a post on a public forum, but hey, whatever works.
-Noel
Thank you! That seems to have fixed it.
It seems rather strange that telephone support redirects people here for this particular kind of account support.
Thanks again.
-Noel
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I think we are getting closer to this thing being solved...
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