ACCOUNT OWNER STATUS CHANGED

So I have been with Verizon for years. The account is under my SS#, I pay the bills, but for some reason when I log in today it will not let me access my bill because now I am only an "Account Manager". I was in the Verizon store several weeks ago looking to upgrade to the Edge...Well I was not eligible since my phone was still under contract. So somehow my plan gets upped to 10G Data and now I can not view anything - except they will still let me pay the bill. ***?

Have the account owner go either online to the My Verizon Portal and put you back on as account manager.
Or have the account owner call 1-800-922-0204 and speak to customer service and find out why you are removed.
The account owner can put you back on with support
Good Luck

Similar Messages

Account Owner Status

I am the only person on this account, why am I not the Account Owner or even a Manager?? How do I become the Account Owner?

Is this a prepaid account? Prepaid account are only Account Members.

Account owner changed

My husband owns his own business and when the original verizon wireless account was established an employee set himself up as the account owner. He has since left the company and we are left as account members with no way to change our status. How do we make my husband the account owner?

Are either you or your husband officially listed on the account as account managers? If so, you can call in and authorize your husband to do an assumption of liability wherein he assumes liability over the account and it's moved into his name. If neither of you are account managers, you can add yourselves via the online myverizon account. If neither of you are listed as account managers and you don't have access to the online account, then you have no way to get access to the account.

Changing account owner

I am on a family plan , and currently my sister-in -aw is the "account Owner" . My employer started offering a discount, when I try to apply the discount it doesn;t work.
My understanding is that the account owner needs to be changed. When we stopped by a Verizon store, we were told that they couldn't change the account owner in the store. Is this true?
I have called a couple times and sat on hold for 20+ minutes. Is there a more specific number to call, or a better in person option? What is the best time to contact support?
THanks,
Jon

You will have to call the general customer service line to switch ownership. Essentially you must preform an AOL (Assumption of Liability) where you authorize someone else to take the account over. The CSR will record your consent, then will transfer you to a different dept where they create the new account and move everything under their SSN.
Do keep in mind in switching there may be a bill cycle date change amongst other things (proration of data, etc). You will get a new acct number and will no longer have the new account under your SSN (obviously).
The only way around the process it is to use the online system (vzw.com/getdiscounts) and try to enter your work email through there. It will sometimes process regardless of who owns the account (:

Account Life cycle status change

Hi All,
I have a requirement that goes like this : In the account life cycle status field on the Account screen i have some Custom BP Role statuses. I have to change this status after the User saves the account.
I am new to Web UI and i do not know where to write the code to achieve this functionality. I am assuming we should be writing it in EH_ONSAVE of the BPHEADOVERVIEW of BP_HEAD component. Can we use the PARTNER_UPDATE BADI for this ? or any other BADI/ User Exit that you suggest ?

Hi,
You can use two BADIs to achieve this either ORDER_SAVE(Implement the badi) and write ur ststus change code over here or
BADI - CRM_ORDER_STATUS(Implement the badi)
for status change use the below code to get it...
call function 'CRM_STATUS_CHANGE_EXTERN'
      exporting
        client              = sy-mandt
        objnr               = lv_order_guid
        user_status         = 'E0012'
        no_check            = 'X'
      exceptions
        object_not_found    = 1
        status_inconsistent = 2
        status_not_allowed = 3
        others              = 4.
    if sy-subrc <> 0.
MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
        WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
    endif.
hope this solves ur problem.
Regards
Jegadesh Balan T

GL account to be changed so that the Internal Order field is mandatory

Hello,
We wand GL account to be changed so that the Internal Order field is mandatory? Nothing should be posted to this account without an Internal order and therefore, if this was a mandatory field people would be forced to put the Internal order # in up front rather than forgetting to add it in.
The account is P&L account.
Please let us know how to configure this?
BR,
Zulfikar

Hi, other than setting the GL account as a cost element, you can assign a field status group that has internal order as a mandatory field.
In spro, go to Financial accounting global setting > Document > Line item > Controls > Maintain Field Satus Variant.
Select the Field status group that you want to change or you can copy any standard group and rename it as a new group. In the group, you will need to go to "Additional Account Assignment". Change CO/PP order to become "Required Entry".
Hope this helps.
Best Regards,
Reverie

Is Verizon unwilling or unable to fix problem with Account Owner(s)

A forum or Google search reveals several customers unhappy with how Verizon treats the account owners... count me as one. I'm sure there are many more customers who were equally unhappy but just accept Verizon's incompetence and complete the unnecessary gymnastics of un-registering accounts and then re-registering with a new username.
PROBLEM:
There are numerous scenarios that can cause a My Verizon account to have the Account Owner be listed with an incorrect telephone number. In my case, I had an account with AT&T and 3 additional numbers associated. As each account expired, I transferred the numbers to Verizon. The first account transferred was my 14yr old son. I registered a My Verizon account for management (my name & my userid) and eventually added the additional numbers, however, the Account Owner's phone number is listed as my son's cell.
Over the past 2 years (since I migrated to Verizon), I've had small problems with account notifications and other information being text to my son's cell. I've called numerous times and customer service says it's corrected, but eventually the problems return. Recently, I upgraded my phone and started using some new services like Backup Assistant and the fact that the Account Owner is associated with an incorrect number has caused even more trouble.
I simply want to keep my existing username for My Verizon and correct the cell phone number associated as the Account Owner. This should be extremely simple.
VERIZON'S SOLUTION:
"We can't do it". "Our systems don't allow us to make this change".
The Customer Service Department (or Lack of Customer Service Department) tells me that since they can't or are unwilling to do the necessary changes, their only solution is to force their customer to do their work. They will un-register the account and I can register again. There is no concern for the preferences of an existing customer (almost 3 years); there is no concern for the inconvenience caused to an existing customer who spends hundreds of dollars each month and thousands of dollars each year (I currently have 2 separate accounts with Verizon, 4 phones on my problem account and 4 phones on another for a total of 8 phones with data plans... do the math); there is no concern that I will now have to use a completely different username one that is no longer uniform with my other accounts; there is no concern that I will have to change any and all services that reference My Verizon. Quite simply... Verizon Wireless shows their Account Owners that they have no concern for us.
PROPER SOLUTION:
I have almost 25 years of Information Technology experience and over 3 years working with Call Centers (similar to Verizon's Customer Service), which explains in part why I find this so frustrating... the fix for this is SIMPLE!!! The real problem is that Verizon simply doesn't care enough to fix it because we are existing customers and not new customers.
Without going into specifics (nor could I since I don't have access to their systems), data for the My Verizon portal is contained within modifiable databases. These relational databases will be tied to other systems and other databases, but a modification of this type would just require that the portal be allowed to make the update to the appropriate field(s) within the appropriate database(s). If direct access is not attainable because of their design, it is still not too difficult to write an additional process to accommodate this change. These types of things are done everyday.
More importantly, even if Verizon was unable or unwilling to make these programming changes... I have no doubt that if Customer Service has an escalation process to their I.T. Department that a programmer with access to the application(s) and/or database(s) could easily make the change directly and almost immediately.
CONCLUSION:
Until now, my experience with Verizon has been mostly positive even to the point of recommending the carrier to friends and family. I've found their coverage area to meet my needs and the data speeds to be more than satisfactory. However, Verizon needs to remember that cellular service has essentially become a commodity and that customer retention is often based on other things than simply providing dial tone. With a monthly cell phone expense that rivals a car payment, I would think that Verizon would be more than willing to accommodate such a simple request to maintain a satisfied customer.
If you too are one of the many customers having issue with modifying the Account Owner, just resolve yourself that it appears Verizon is unwilling to make the simple correction to the My Verizon portal to satisfy our request.

I'm not 100% sure that I follow your reasoning, so please correct me if I misstate your opinions. I've numbered them so it will be easier to identify any mistakes I make.
1. Not allowing a user, customer service representative, or any Verizon representative to change the cell phone number associated with the Account Owner to another cell phone number on the same account is a security risk.
I'm not suggesting that I be allowed to change the name, social security number, or any other pertinent details related to establishing the original account. All the information pertaining to who is responsible for the bill remains the same with the single exception that the current associated cell phone number be changed to another number already listed on the account. In what possible manner is this a security risk? Frankly if the ability was enabled and someone either by mistake or incompetence made such a change the impact would simply be what I'm currently experiencing (inconvenience). Since in this hypothetical situation the ability to change this value is enabled, the "inconvenience" would easily be re-mediated by returning the value to its original state.
Furthermore, if there is some "security risk" that I'm over looking then an organization that is concerned about providing quality customer service would create procedures to accommodate customer requests and meet security requirements. Let's use a bank (with an obvious security vulnerability) and debit cards as an example. If I lose my debit card, I cannot go to my computer and print out a temporary debit card (very user friendly, but not secure). Some banks will allow you to go online and cancel the lost debit card while requesting a new one to be mailed to the address you have on file (user friendly and mostly secure). To solve this same problem at other banks might require you to go into the office and sign a form cancelling the lost debit card and confirming the address to mail you a new one (less user friendly, but highly secure). The Verizon equivalent, is me requesting that I add an existing bank account to my online banking and being told "We can't do it". However, because the bank cares so much about keeping me as a customer... they will delete my account, allow me to create another, possibly losing my historical data, have me change my username that I've been using for years, spend time adding all my online bill payments... all for the pleasure of staying their customer and getting to use their services as they should have been designed.
2. Making a software change that would allow users or CSR's to associate a different cell phone number on the account to the current Account Owner would be difficult and require downtime.
You give some time expounding this thought and I'm unaware of your web, application, and/or database experience... but I will try to address your concerns later. However, let's assume that you are correct and these changes will be difficult ("taking weeks to months"). The purpose of my post was whether Verizon was unwilling or unable to accommodate this customer request. You seem to be agreeing that Verizon is unwilling to make these changes, or at the very least, feel that Verizon has decided that the time and expense involved is of more importance than correcting an issue impacting their customers. I personally find the later equally disheartening as this has been an issue for many customers (you yourself mention experiencing the problem) and has been well documented through previous forum and Internet posts. Even by your estimations, if they had taken previous customer complaints seriously... this would have been fixed by now. Once again it seems the obvious answer is that Verizon may not consider customer service as an important factor as I do.
As far as your technology issues, I agree that more than a web page change would be required. I do take issue with comparing the change of a distributed application (operating system) that must be designed to support enumerable hardware components to the work required to makes changes to a web portal with a back-end in-house database. You could write an entire book detailing the differences between these two scenarios as they have very little in common, but I'll try to keep it focused to your points.
Coding
Coding an Operating System that must run on literally a multitude of hardware configurations and support an unending diversity of applications is an incredible endeavor and really never a finished product. Changes to an OS are constantly being made and the developers must consider hardware and software that they are not intimately familiar and occasionally even deal with 3rd parties to facilitate changes.
The change I'm advocating has a web component which would be replicated throughout their web server topology, however, these are items that Verizon's developers deal with routinely (if not daily). There are a very limited number of 3rd party concerns (a few different browsers, IE, Chrome, Mozilla & a disparate platforms such as PC, tablet, phone). A little research in the benefits of web portals (and cloud computing) verses distributed applications will clearly outline the drastic differences. A simple illustrative question (though maybe not a completely fair analogy) is how many people do you know who can code an operating system and how many people get on GoDaddy and create their own web pages. I'm not trying to insinuate that anyone who knows a little HTML can make the web portal changes, however, this isn't a difficult project for an experienced developer.
The bigger issues and ones that I alluded to in my original post are the changes that would be required to Verizon's back-end databases. The changes that would need to be made mostly likely involve multiple databases and assuming they are using a typical relational database design might require changes to key fields, adding new databases/tables, and exhaustive integrity checks. This isn't something that an average user could sit down and accomplish in an hour, however, these are simply the routine day-to-day duties of any professional database developer.
Again I reiterate... this change simply involves allowing someone (either a user, CSR, or other Verizon agent) to readily change an index record or records that correlates Account Owner to cell phone number. In terms of database management this should be simple.
Debugging & Deployment
The debugging/testing of changes made to an Operating System are amazingly complex for all the aforementioned reasons. The deployment of such changes is even more complex in that you've got to develop the mechanism to push these changes out to the entirety of the user community. I'll address deployment (or as you said dispersal) of this change because it's the easiest... quite simply there isn't one. The benefit of having a centralized web portal like My Verizon is that users come to you, not the other way around, and any change made will immediately be accessible by the user community. There is a deployment aspect in that My Verizon doesn't exist on a single web server, but again this is just the typical topology for a portal of this size and not relevant to our discussion. Debugging/Testing is an important aspect of any change and certainly Verizon has this methodology in place, however, I'll reiterate that this change should not be complex and shouldn't require extensive testing. We've also already discussed the fact that any debugging/testing only has to take place on a limited number of platforms.
Downtime
If adding the ability to change the relationship of the Account Owner to an associated cell phone number requires any downtime... the person responsible for Verizon's Development, Beta, and Production environments should be fired. There is simply no way this is even a possible concern. I've dealt with many companies with far less resources than Verizon and I assure you that changes of this nature would never require down time. I'm sure they have staff in place whose sole responsibility is to work on their continuity plan. This is a non issue.
Other Carriers
You can't possibly know how all carriers operate, though you may have some past experience with other companies. I would contend (and maybe I'm too optimistic) that a company with a focus on customer satisfaction when made aware of complaints and/or limitations in their service would seek to rectify the issue. It's quite possible that whatever other company you are referencing has fixed this issue if indeed it was similar... especially since I've hopefully bolstered my opinion that the resolution is not overly complicated.
Would you mind telling me if you deleted your 2 original comments to my post before I had an opportunity to answer? The reason I ask is that last night another user (jimfitzgerald) had posted a comment and I replied. He later posted a 2nd comment and while writing my response... all the posts were removed (his 2 posts, my reply, and your 2 posts). I'm curious if this was just a user withdrawal (though I really wish my response had remained in the thread), if there was some sort of technical issue with these forums last night, or if my response was deleted for cause by Verizon or other admin. Thanks!

I dont want to be the account owner

somehow i am the account owner and i dont want to be the owner! my husband is the one who should be the owner of this account but it will only list him as a Manager. how can we fix this?

We understand that managing your account efficiently is important, Reba55. To clarify... are you referring to the main name listed on the account who's social security number is tied to the service? Or are you talking about the "Account Owner" or "Account Manager" status displayed when logging into My Verizon http://bit.ly/xB4iTc to manage your account online?
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport

Cannot add another device as Account Owner

I am trying to add another device to add my boyfriend onto my plan. Whenever I try to do this, I get a screen telling me that it is not authorized because I am not an Account Manager. However, on my My Verizon page it says that I am an Account Owner, supposedly a higher designation than Account Manager. So why can I not add a device to my own plan?

Just for the asking Have you Called Customer service and talked to a Rep. you might give that a try Customer service opens at 7:30am unless those Hours have Changed have them look over your Account with you they may ask to check your Credit even if is in Good standing and once that is done see if the Rep will go to your My Verizon just to make sure nothing is hanging up..
Good Luck hope you get the New phone and Welcome to the Forums.. b33
Here is the Number to Customer Service 1-800-922-0204 >> I would Choose the Option new Line of Service
Dial *611 from your Cellphone....

WORST CUSTOMER SERVICE!! How am I not the account owner??

Just got off the phone with customer service rep Chris, who was extremely unhelpful and got uppity with me when I would not give my full social.
Anyway, here's what happened. I recently assumed liability for a number from another account. Somehow, after confirming everything was correct with the assume liability customer rep, the person who's account I was assuming the liabilty of became the owner of my account. Huh?
So I get my bill in the mail and there is another persons name in the mailing address. So I promptly get on the phone with Chris, who after asking for the last 4 digits of my social and discussing the account issue with me puts me on hold. After coming back, he informs me he will need my entire social security number to continue. I tell him I am not comfortable with that and he proceeds to tell me that he will no longer be able to discuss the account with me because I am not the owner.
Well, this just enrages me. Somehow a minute before we were discussing the account, but after Chris does some digging he realizes he is not talking with the "owner", he changes his tune. So I then basically tell them they are in error and need to fix it. Chris continues to tell me since I am not the owner of the account he can no longer talk to me. So I then say, if I am not the owner, than I am not responsible to pay and will no longer be doing so. He then puts me on hold and comes back a few minutes later and tells me he fixed it with Credit Department and Fraud Pervention. I ask him how that was possible since I never gave my social and he has no answer for me. I then tell him I would like to speak to a manager and he says I cannot, but someone will call me back with 48 hrs.
So somehow without my permission, verizon changed my account. This violates their side of the terms of service or agreement(whatever). So I ask any verizon employees here and the community at large, what? how? why? Verizon needs to make this right. In their mission statement about customer service they say they are committed to providing the best customer service. What happened to me here is a direct contridiction to that and it is ridiculous that I even had to deal with it.
In the future if Verizon decides to change the owner of my account again, what am I supposed to do when the next boneheaded CS rep tells me I am not the owner? How do these CS reps have access to do these kinds of things without my permission? Why am I still with this company if they will violate their ToS, but somehow will still charge me if I don't want to have an account with them anymore? And how about the other party involved, that unbeknownst to them, they somehow became an account owner of an account they have no knowledge of. How do these things even happen?!
Verizon you messed up big time and I have all the docs and call logs I need to prove it.
I wonder what will happen first, that call from a manager within 48 hrs, or some rep responding here trying to tell me I did something wrong.

ok... call them again, be nice and see if they can confirm any of the information the other rep gave you. It is entirely possible (and seems quite likely) that the other rep was just making stuff up due to being confused and feeling out of their depth. So call in again, see explain the situation and see what the next rep can do for you, if they seem a bit too confused then ask to speak to a supervisor and they should be able to get you connected while you're still on the phone (you may have to hold until one is available).

ACCOUNT MEMBER TO ACCOUNT OWNER

Hello, I own my phone, pay the bill and everything. I am only listed as an account member on it though. How do I become the account owner where I can change plans or do whatever I want with the phone ?

Are you on a prepaid account?
If so, there are not Account Owners in that system.
Everyone will be an Account Member.

I have just created a new username and bought a new prepaid phone. I am being toldf I am not the account owner. Why is this?

I have just created a new username and bought a new prepaid phone. I am being toldf I am not the account owner. Why is this

Owner status on POST PAID is not the same as PRE PAID.
on prepaid you can get any device you like.
But you pay upfront.
People on post paid get the advantage of reduced priced devices on contracts. Prepaid is no contracts.
Any carrier will function the same way. Go online and check out Verizon pre paid policy and then look at the other carriers.
Maybe prepaid from Walmart or Boost Mobile, or Cricket etc. would be best for you. Pay for all you can eat calling, texting and data for one low price. Say $45-$55 and buy the phones they offer.
Good Luck

Account Owner...

I opened a verizon account and it is on my name but it says that I'm only an account member. How do I change this?

You have to register as account owner when you register for myverizon. You should be able to change that in the my profile tab. if not ask customer service unregister you and reregister as account owner.

Account owner vs. Account manager

I don't understand. I'm the ONLY person on my account....how is it that I'm not able to change my mailing address because I'm not the ACCOUNT OWNER? How do I change the account owner from NONE ...to me? I'm confused. I tried to change it but I don't have the ability according to the webpage.

dionm_VZW,
i have the same problem. there is no "owner" of my account. i have been on the phone with verizon support 4 times for at least an hour each time and still not the owner of an account that i have had for 20 years. some how some way i was deleted as the account ouwner 2 months ago and i can not get it back. i have cleared all 13 phones as managers etc and re-registered 50 times and still can not get myself registered. the customer service people are perplexed!!! do you have any suggestions???
help!
rich

Account Owner Update

I instructed the Verizon rep I spoke with last week that I wanted the Account Owner on my plan changed to a different device, but it was not done.
Please contact me in order to complete the request if necessary.

This is one of those moments where you should remember to calm down and then seek help. The likely scenario is that, if pertaining to web access, the account owner login was established on another phone number. I had that happen to my account. More than anything else, though, no one deserves the type of aggression you are presenting.

ACCOUNT OWNER STATUS CHANGED

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