Changing account owner

I am on a family plan , and currently my sister-in -aw is the "account Owner" . My employer started offering a discount, when I try to apply the discount it doesn;t work.
My understanding is that the account owner needs to be changed. When we stopped by a Verizon store, we were told that they couldn't change the account owner in the store. Is this true?
I have called a couple times and sat on hold for 20+ minutes. Is there a more specific number to call, or a better in person option? What is the best time to contact support?
THanks,
Jon

You will have to call the general customer service line to switch ownership. Essentially you must preform an AOL (Assumption of Liability) where you authorize someone else to take the account over. The CSR will record your consent, then will transfer you to a different dept where they create the new account and move everything under their SSN.
Do keep in mind in switching there may be a bill cycle date change amongst other things (proration of data, etc). You will get a new acct number and will no longer have the new account under your SSN (obviously).
The only way around the process it is to use the online system (vzw.com/getdiscounts) and try to enter your work email through there. It will sometimes process regardless of who owns the account (:

Similar Messages

Access error when changing Account data

Several users with same role (inside sales) are getting same error (Access Denied - SBL-DAT-00278) when trying to change account owner info or converting a lead and associating it with an existing account.
The roles and access profiles are correct and have not been changed. Could this be the result of specific field changes?
Any ideas?
Thanks

You have implemented the BADI HRXSS_PER_BEGDA which results in this error
ESS scenario's will allow data creation/modification starting
from a Default Start Date. By default this Default Start Date
is set to Today's date. To further explain, when the Default
Start Date is set to Today's date ESS User can create or
change a data record valid starting from Today's date
or future date.
It is possible to customize this behaviour. Business Add-in
HRXSS_PER_BEGDA is available. Parameters like molga, pernr,
infty, subty and begda can be used in different combinations
for customization. For further informatio, please
refer to IMG:
Personnel Management -> Employee Self-service -> Own Data ->
Change Default Start Date.
Check your use case subtypes as well

CHANGING ACCOUNT MANAGER

How do I have my account as the owner? I am the only one on the account set it up but still not listed as the owner? Help
>>Branched from an earlier discussion<<
Message was edited by: Verizon Moderator

Go to your profile and view all - where it says Account Owner None it should have a link to the right where it says Change Account Owner - click on that then enter your billing account password and billing zip code and it should set you as the account owner.

Account owner changed

My husband owns his own business and when the original verizon wireless account was established an employee set himself up as the account owner. He has since left the company and we are left as account members with no way to change our status. How do we make my husband the account owner?

Are either you or your husband officially listed on the account as account managers? If so, you can call in and authorize your husband to do an assumption of liability wherein he assumes liability over the account and it's moved into his name. If neither of you are account managers, you can add yourselves via the online myverizon account. If neither of you are listed as account managers and you don't have access to the online account, then you have no way to get access to the account.

ACCOUNT OWNER STATUS CHANGED

So I have been with Verizon for years. The account is under my SS#, I pay the bills, but for some reason when I log in today it will not let me access my bill because now I am only an "Account Manager". I was in the Verizon store several weeks ago looking to upgrade to the Edge...Well I was not eligible since my phone was still under contract. So somehow my plan gets upped to 10G Data and now I can not view anything - except they will still let me pay the bill. ***?

Have the account owner go either online to the My Verizon Portal and put you back on as account manager.
Or have the account owner call 1-800-922-0204 and speak to customer service and find out why you are removed.
The account owner can put you back on with support
Good Luck

What is the procedure to change the owner of the BW jobs.

Hi Gurus,
Version- BW 3.5
I need to change few jobs Owners which are collected from the SM37 from a individual User to generic account(ALEREMOTE).
Will any body help me out with the procedure to change the owner of the BW jobs.
Thnaks in advanace..
With Regards,
MBS

in SM37, take all release jobs by giving JOb name as "" and user as "".
When you get the release job details then follow the steps.
1. Select theJob --> Menu Bar --> JOB --> Change --> here you will get the details of the job and Clieck on STEP just above the job name.
In the next screen select the job and click on Change ICON. here you can see the user name in change mode and you can update the user to ALEREMOTE. And then save the job.
Once done then the job will be on the new user.
Hope this helps..

Unable to change document owner

Hi All,
I am trying to change document owner of Master Agreement via Contracts.xls file.
        I am getting below error:
        # Record 1. Warning: the item Rama Kishore referenced in column DOC_OWNER_USER could not be found
Also, I went through various posts and as mentioned in one of the post to assign "Document Owner" role using "user account.xls". But still I was not able to see this role in Security Tab of my user account.
Another post says to use a template with following fields
       # Field
       # CLASS_NAME
       # PARENT_EXTERNAL_ID
       # PARENT_UNIQUE_DOC_NAME
       # LOOKUP_PRINCIPAL
       # LOOKUP_COLLABORATOR_TYPE
       # LOOKUP_COLLABORATOR_ROLE
       # PRINCIPAL
       # COLLABORATOR_TYPE
       # COLLABORATOR_ROLE
       # REPRESENTING
       # USAGE
       # SILENT
       but it gives error:
       # Failed: object 1: The object referenced in column DOC_TYPE could not be found.
Please guide me on how to change document owner of an Master Agreement.
Thanks,
Saloni

HI Saloni,
Try to import the sample workbook with your Data which I have sent to your email id. While importing select the object type as Master Agreement. Also make sure the user which you are trying to update should be available in the System.
Let me know if it works.
Thanks,
Kushagra A

Is Verizon unwilling or unable to fix problem with Account Owner(s)

A forum or Google search reveals several customers unhappy with how Verizon treats the account owners... count me as one. I'm sure there are many more customers who were equally unhappy but just accept Verizon's incompetence and complete the unnecessary gymnastics of un-registering accounts and then re-registering with a new username.
PROBLEM:
There are numerous scenarios that can cause a My Verizon account to have the Account Owner be listed with an incorrect telephone number. In my case, I had an account with AT&T and 3 additional numbers associated. As each account expired, I transferred the numbers to Verizon. The first account transferred was my 14yr old son. I registered a My Verizon account for management (my name & my userid) and eventually added the additional numbers, however, the Account Owner's phone number is listed as my son's cell.
Over the past 2 years (since I migrated to Verizon), I've had small problems with account notifications and other information being text to my son's cell. I've called numerous times and customer service says it's corrected, but eventually the problems return. Recently, I upgraded my phone and started using some new services like Backup Assistant and the fact that the Account Owner is associated with an incorrect number has caused even more trouble.
I simply want to keep my existing username for My Verizon and correct the cell phone number associated as the Account Owner. This should be extremely simple.
VERIZON'S SOLUTION:
"We can't do it". "Our systems don't allow us to make this change".
The Customer Service Department (or Lack of Customer Service Department) tells me that since they can't or are unwilling to do the necessary changes, their only solution is to force their customer to do their work. They will un-register the account and I can register again. There is no concern for the preferences of an existing customer (almost 3 years); there is no concern for the inconvenience caused to an existing customer who spends hundreds of dollars each month and thousands of dollars each year (I currently have 2 separate accounts with Verizon, 4 phones on my problem account and 4 phones on another for a total of 8 phones with data plans... do the math); there is no concern that I will now have to use a completely different username one that is no longer uniform with my other accounts; there is no concern that I will have to change any and all services that reference My Verizon. Quite simply... Verizon Wireless shows their Account Owners that they have no concern for us.
PROPER SOLUTION:
I have almost 25 years of Information Technology experience and over 3 years working with Call Centers (similar to Verizon's Customer Service), which explains in part why I find this so frustrating... the fix for this is SIMPLE!!! The real problem is that Verizon simply doesn't care enough to fix it because we are existing customers and not new customers.
Without going into specifics (nor could I since I don't have access to their systems), data for the My Verizon portal is contained within modifiable databases. These relational databases will be tied to other systems and other databases, but a modification of this type would just require that the portal be allowed to make the update to the appropriate field(s) within the appropriate database(s). If direct access is not attainable because of their design, it is still not too difficult to write an additional process to accommodate this change. These types of things are done everyday.
More importantly, even if Verizon was unable or unwilling to make these programming changes... I have no doubt that if Customer Service has an escalation process to their I.T. Department that a programmer with access to the application(s) and/or database(s) could easily make the change directly and almost immediately.
CONCLUSION:
Until now, my experience with Verizon has been mostly positive even to the point of recommending the carrier to friends and family. I've found their coverage area to meet my needs and the data speeds to be more than satisfactory. However, Verizon needs to remember that cellular service has essentially become a commodity and that customer retention is often based on other things than simply providing dial tone. With a monthly cell phone expense that rivals a car payment, I would think that Verizon would be more than willing to accommodate such a simple request to maintain a satisfied customer.
If you too are one of the many customers having issue with modifying the Account Owner, just resolve yourself that it appears Verizon is unwilling to make the simple correction to the My Verizon portal to satisfy our request.

I'm not 100% sure that I follow your reasoning, so please correct me if I misstate your opinions. I've numbered them so it will be easier to identify any mistakes I make.
1. Not allowing a user, customer service representative, or any Verizon representative to change the cell phone number associated with the Account Owner to another cell phone number on the same account is a security risk.
I'm not suggesting that I be allowed to change the name, social security number, or any other pertinent details related to establishing the original account. All the information pertaining to who is responsible for the bill remains the same with the single exception that the current associated cell phone number be changed to another number already listed on the account. In what possible manner is this a security risk? Frankly if the ability was enabled and someone either by mistake or incompetence made such a change the impact would simply be what I'm currently experiencing (inconvenience). Since in this hypothetical situation the ability to change this value is enabled, the "inconvenience" would easily be re-mediated by returning the value to its original state.
Furthermore, if there is some "security risk" that I'm over looking then an organization that is concerned about providing quality customer service would create procedures to accommodate customer requests and meet security requirements. Let's use a bank (with an obvious security vulnerability) and debit cards as an example. If I lose my debit card, I cannot go to my computer and print out a temporary debit card (very user friendly, but not secure). Some banks will allow you to go online and cancel the lost debit card while requesting a new one to be mailed to the address you have on file (user friendly and mostly secure). To solve this same problem at other banks might require you to go into the office and sign a form cancelling the lost debit card and confirming the address to mail you a new one (less user friendly, but highly secure). The Verizon equivalent, is me requesting that I add an existing bank account to my online banking and being told "We can't do it". However, because the bank cares so much about keeping me as a customer... they will delete my account, allow me to create another, possibly losing my historical data, have me change my username that I've been using for years, spend time adding all my online bill payments... all for the pleasure of staying their customer and getting to use their services as they should have been designed.
2. Making a software change that would allow users or CSR's to associate a different cell phone number on the account to the current Account Owner would be difficult and require downtime.
You give some time expounding this thought and I'm unaware of your web, application, and/or database experience... but I will try to address your concerns later. However, let's assume that you are correct and these changes will be difficult ("taking weeks to months"). The purpose of my post was whether Verizon was unwilling or unable to accommodate this customer request. You seem to be agreeing that Verizon is unwilling to make these changes, or at the very least, feel that Verizon has decided that the time and expense involved is of more importance than correcting an issue impacting their customers. I personally find the later equally disheartening as this has been an issue for many customers (you yourself mention experiencing the problem) and has been well documented through previous forum and Internet posts. Even by your estimations, if they had taken previous customer complaints seriously... this would have been fixed by now. Once again it seems the obvious answer is that Verizon may not consider customer service as an important factor as I do.
As far as your technology issues, I agree that more than a web page change would be required. I do take issue with comparing the change of a distributed application (operating system) that must be designed to support enumerable hardware components to the work required to makes changes to a web portal with a back-end in-house database. You could write an entire book detailing the differences between these two scenarios as they have very little in common, but I'll try to keep it focused to your points.
Coding
Coding an Operating System that must run on literally a multitude of hardware configurations and support an unending diversity of applications is an incredible endeavor and really never a finished product. Changes to an OS are constantly being made and the developers must consider hardware and software that they are not intimately familiar and occasionally even deal with 3rd parties to facilitate changes.
The change I'm advocating has a web component which would be replicated throughout their web server topology, however, these are items that Verizon's developers deal with routinely (if not daily). There are a very limited number of 3rd party concerns (a few different browsers, IE, Chrome, Mozilla & a disparate platforms such as PC, tablet, phone). A little research in the benefits of web portals (and cloud computing) verses distributed applications will clearly outline the drastic differences. A simple illustrative question (though maybe not a completely fair analogy) is how many people do you know who can code an operating system and how many people get on GoDaddy and create their own web pages. I'm not trying to insinuate that anyone who knows a little HTML can make the web portal changes, however, this isn't a difficult project for an experienced developer.
The bigger issues and ones that I alluded to in my original post are the changes that would be required to Verizon's back-end databases. The changes that would need to be made mostly likely involve multiple databases and assuming they are using a typical relational database design might require changes to key fields, adding new databases/tables, and exhaustive integrity checks. This isn't something that an average user could sit down and accomplish in an hour, however, these are simply the routine day-to-day duties of any professional database developer.
Again I reiterate... this change simply involves allowing someone (either a user, CSR, or other Verizon agent) to readily change an index record or records that correlates Account Owner to cell phone number. In terms of database management this should be simple.
Debugging & Deployment
The debugging/testing of changes made to an Operating System are amazingly complex for all the aforementioned reasons. The deployment of such changes is even more complex in that you've got to develop the mechanism to push these changes out to the entirety of the user community. I'll address deployment (or as you said dispersal) of this change because it's the easiest... quite simply there isn't one. The benefit of having a centralized web portal like My Verizon is that users come to you, not the other way around, and any change made will immediately be accessible by the user community. There is a deployment aspect in that My Verizon doesn't exist on a single web server, but again this is just the typical topology for a portal of this size and not relevant to our discussion. Debugging/Testing is an important aspect of any change and certainly Verizon has this methodology in place, however, I'll reiterate that this change should not be complex and shouldn't require extensive testing. We've also already discussed the fact that any debugging/testing only has to take place on a limited number of platforms.
Downtime
If adding the ability to change the relationship of the Account Owner to an associated cell phone number requires any downtime... the person responsible for Verizon's Development, Beta, and Production environments should be fired. There is simply no way this is even a possible concern. I've dealt with many companies with far less resources than Verizon and I assure you that changes of this nature would never require down time. I'm sure they have staff in place whose sole responsibility is to work on their continuity plan. This is a non issue.
Other Carriers
You can't possibly know how all carriers operate, though you may have some past experience with other companies. I would contend (and maybe I'm too optimistic) that a company with a focus on customer satisfaction when made aware of complaints and/or limitations in their service would seek to rectify the issue. It's quite possible that whatever other company you are referencing has fixed this issue if indeed it was similar... especially since I've hopefully bolstered my opinion that the resolution is not overly complicated.
Would you mind telling me if you deleted your 2 original comments to my post before I had an opportunity to answer? The reason I ask is that last night another user (jimfitzgerald) had posted a comment and I replied. He later posted a 2nd comment and while writing my response... all the posts were removed (his 2 posts, my reply, and your 2 posts). I'm curious if this was just a user withdrawal (though I really wish my response had remained in the thread), if there was some sort of technical issue with these forums last night, or if my response was deleted for cause by Verizon or other admin. Thanks!

Cannot add another device as Account Owner

I am trying to add another device to add my boyfriend onto my plan. Whenever I try to do this, I get a screen telling me that it is not authorized because I am not an Account Manager. However, on my My Verizon page it says that I am an Account Owner, supposedly a higher designation than Account Manager. So why can I not add a device to my own plan?

Just for the asking Have you Called Customer service and talked to a Rep. you might give that a try Customer service opens at 7:30am unless those Hours have Changed have them look over your Account with you they may ask to check your Credit even if is in Good standing and once that is done see if the Rep will go to your My Verizon just to make sure nothing is hanging up..
Good Luck hope you get the New phone and Welcome to the Forums.. b33
Here is the Number to Customer Service 1-800-922-0204 >> I would Choose the Option new Line of Service
Dial *611 from your Cellphone....

How to change the "owner" of a MacBookPro?

I had a MacBook, whose screen got broken, hence bought a MacBookPro with Snow Leopard installed. ALL content of the MacBook were transferred to the MacBookPro with the MigrationAssistant (which worked like a charme, kudos!).
Now that the old MacBook's screen is repaired, my wife would like to use it? How do I change the Name of the laptop? I would NOT like to create a new user with her name, because then I'd need to reinstall all programs and settings; just to change the name of the Administrator from mine to her name.
Can she also continue to use the same iTunes account (which is in my name)?
Thanks in advance for any suggestions and "be careful" advices.
Cheers, Veit

can I just continue to back-up to Time Machine, or do I need to start anew?
Hmm - I'm not sure. I'm not that familiar with Time Machine, and I can think of a possible permissions issue.
When you change the user account short name according to the method recommended by Apple, you first create a new account and then delete the old one, which means that the changed account will have a different "UID" (User ID) than before. The system is smart enough to fix the ownership of the files in the account's Home folder to the new UID, but I don't know how Time Machine deals with such a change. For instance, suppose a document was originally saved under your old user account which had a UID of 501, and Time Machine duly backed it up at that time. The file now still exists in your wife's Home folder, now with its ownership corrected to your wife's UID, say 502. The file hasn't otherwise been modified in any way. Does Time Machine "know about" such a UID change? Suppose a month from now that the document gets corrupted, and your wife wants to restore it from the week before. Will Time Machine "know" that she is the rightful owner?
I don't know the answer - hopefully one of the Time Machine experts here will comment further. My own instinct would be to put the old Time Machine backup aside, get a new external drive, and start a new Time Machine backup with the new drive, keeping the old backup for safety, at least for a while.

WORST CUSTOMER SERVICE!! How am I not the account owner??

Just got off the phone with customer service rep Chris, who was extremely unhelpful and got uppity with me when I would not give my full social.
Anyway, here's what happened. I recently assumed liability for a number from another account. Somehow, after confirming everything was correct with the assume liability customer rep, the person who's account I was assuming the liabilty of became the owner of my account. Huh?
So I get my bill in the mail and there is another persons name in the mailing address. So I promptly get on the phone with Chris, who after asking for the last 4 digits of my social and discussing the account issue with me puts me on hold. After coming back, he informs me he will need my entire social security number to continue. I tell him I am not comfortable with that and he proceeds to tell me that he will no longer be able to discuss the account with me because I am not the owner.
Well, this just enrages me. Somehow a minute before we were discussing the account, but after Chris does some digging he realizes he is not talking with the "owner", he changes his tune. So I then basically tell them they are in error and need to fix it. Chris continues to tell me since I am not the owner of the account he can no longer talk to me. So I then say, if I am not the owner, than I am not responsible to pay and will no longer be doing so. He then puts me on hold and comes back a few minutes later and tells me he fixed it with Credit Department and Fraud Pervention. I ask him how that was possible since I never gave my social and he has no answer for me. I then tell him I would like to speak to a manager and he says I cannot, but someone will call me back with 48 hrs.
So somehow without my permission, verizon changed my account. This violates their side of the terms of service or agreement(whatever). So I ask any verizon employees here and the community at large, what? how? why? Verizon needs to make this right. In their mission statement about customer service they say they are committed to providing the best customer service. What happened to me here is a direct contridiction to that and it is ridiculous that I even had to deal with it.
In the future if Verizon decides to change the owner of my account again, what am I supposed to do when the next boneheaded CS rep tells me I am not the owner? How do these CS reps have access to do these kinds of things without my permission? Why am I still with this company if they will violate their ToS, but somehow will still charge me if I don't want to have an account with them anymore? And how about the other party involved, that unbeknownst to them, they somehow became an account owner of an account they have no knowledge of. How do these things even happen?!
Verizon you messed up big time and I have all the docs and call logs I need to prove it.
I wonder what will happen first, that call from a manager within 48 hrs, or some rep responding here trying to tell me I did something wrong.

ok... call them again, be nice and see if they can confirm any of the information the other rep gave you. It is entirely possible (and seems quite likely) that the other rep was just making stuff up due to being confused and feeling out of their depth. So call in again, see explain the situation and see what the next rep can do for you, if they seem a bit too confused then ask to speak to a supervisor and they should be able to get you connected while you're still on the phone (you may have to hold until one is available).

ACCOUNT MEMBER TO ACCOUNT OWNER

Hello, I own my phone, pay the bill and everything. I am only listed as an account member on it though. How do I become the account owner where I can change plans or do whatever I want with the phone ?

Are you on a prepaid account?
If so, there are not Account Owners in that system.
Everyone will be an Account Member.

Sql Azure - Change Database Owner

Is it possible to change the owner of a database in SQL Azure? I have a database that I'm trying to make a copy of, which I am not the owner of. My research seems to show that only the account that created the database (the owner) is allowed to run a command
such as CREATE DATABASE ... AS COPY OF ...

Hi lexk,
According to your description, currently, personally, there is only one login which acts as the administrator. Usually, when you create a server in SQL Azure, you will create this login at the same time, which has access to all databases in the Server. You
may create other login, however, they are less privileges than the administrator. So only the administrator can execute the create database ..as copy of .. command in SQL Azure database.
This command requires that you must connect to master database, and also you must have the create database permission in the copy database. Even if you create a login and user in master database, and grant dbmanager permission to this user, when you execute
the following command after connecting to master database, it will still show error 262.
Create database <newname> as copy of < exist database>
Msg 262, Level 16, State 1, Line 1
CREATE DATABASE permission denied in database ' exist database '.
If you just want to run create database command in SQL Azure database, you can ask the administrator to grant dbmanager role to your own login. For more information, see:
http://msdn.microsoft.com/en-us/library/azure/ee336235.aspx
Regards,
Sofiya Li
Sofiya Li
TechNet Community Support

Workflow - Change in owner

Hello,
I have searched the forum and tried everything that was returned but nothing looks to work. I am trying to trigger workflow if the owner field changes from one user to another. Some work but also trigger if anything else changes on the opportunity.
The following are formula's that i have tried and havent worked.
[<OwnerId>]<>PRE('<OwnerId>')
PRE('<OwnerId>')
[<OwnerId>]
[<OwnerId>] <> [<OwnerId>]
Does anyone have a suggestion i have been ripping my hair out over this one
Sorry i didnt see this comment but the suggestion doesnt work either.
Trying to create a WF with Account Owner as trigger
Edited by: JE on Sep 3, 2008 4:39 PM

No Problems.
So i created the workflow on the Opportunity reocrd when the record is modified or saved and the workflow action code was PRE('<OwnerId>') <> [<OwnerId>] but the code doesnt display correctly within this post as around the second owner id you need to press {} buttons but without holding shift.
I then created the action to email relative user or record which is the opportunity owner. Let me know if this still doesnt help you.

How to Discoverer change workbook owner?

Using:
OracleBI Discoverer 10g (10.1.2.1)
Oracle Business Intelligence Discoverer Plus 10g (10.1.2.48.18)
Discoverer Model - 10.1.2.48.18
Discoverer Server - 10.1.2.48.18
End User Layer - 5.1.1.0.0.0
End User Layer Library - 10.1.2.48.18
Oracle Database 10g Enterprise Edition Release 10.2.0.3.0 - 64bi
How does one change the owner of a workbook?
The problem is when a user changes their name, then there Oracle database user name changes. The user needs to keep both user names. So
the reports must be re-assigned to the new user name and given access to the old user name that has ownership of the report.
Thanks.

A) One way of doing this is to share the workbooks to the new userid and then the new userid saves th
em to the database as their own.
Ensure new userid is created with the EXACT same privileges as the old userid. The Discoverer Administrator must ensure the new userid has security to the EXACT same Business Areas and the same privileges as the old userid.
B)
1. Ensure new userid is created with the EXACT same privileges as the old userid. The Discoverer Administrator must ensure the new userid has security to the EXACT same Business Areas and the same privileges as the old userid.
2. The Discoverer Administrator must export the workbooks File - Export to an .eex file and generate an XML file.
3. The Discoverer Administrator must open the .eex file in Notepad or Wordpad and find the old userid and change manually to the new userid.
4. The Discoverer Administrator then imports File - Import the workbooks back into the EUL.
a) File -> Import
b) Add File
c) The .eex file that was just changed
d) Next
e) Step 2 here is very IMPORTANT ***" Only take ownership if original owner cannot be found "***
****CHECK THIS****
f) Start
g) Finish
5. Login with new userid into Desktop or Plus and then Open an existing workbook from the database and confirm all workbooks are there.
6. The first time you run the workbook Discoverer will prompt with 3 choices:
a) Open the workbook in the account where it was saved.
b) Open the workbook in the current database account. *** CHOOSE this one ***
c) Don't open the workbook.
*** Choose B and confirm the workbook can be seen and runs correctly. ***

Changing account owner

Similar Messages

Maybe you are looking for