Acrobat 9.4 now almost unusable

I posted a question about a week ago, 31 views but sadly no suggestions.
I've had Acrobat Pro running now for a couple of months, but over the last couple of weeks it is taking longer and longer for every action, it loads files normally but the response time for every click is more than ten seconds. It really has become practically unusable, even as a simple PDF reader.
I have tried contacting Adobe support, but every time I try and 'send' the email I end up with an 'I'm sorry an error has occurred' etc. I've had to give up trying.
My question is twofold, anybody got any ideas about the slowing down and anybody got any ideas about how I can contact Adobe?
The strange thing is that it used to work perfectly, I've uninstalled and reinstalled it, and checked on FAQs, but have found no answers, just hoping somebody out there can help.
iMac, OSX 10.6.4

Great!!
If your issue has been resolved you can mark this issue as answered..so that if someone else faces this issues, he knows which thread to follow.
BTW, for the original user, just check if you have some abnormal in your User-Application Data.

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