Acrobat installation license key problem

I have been trying to install the Technical Communication Suite v1.3. The main installation of FrameMaker, RoboHelp and Captivate seems to have worked fine, accepting our license key and allowing me to register and update the software with the latest patches.
However, when I try to install Acrobat 9 from the same DVD that Adobe supplied, I just get "Invalid License Key" (using the same key that worked fine this morning for FrameMaker etc).
Calls to both Adobe Technical Support and Adobe Customer Service have so far produced no useful information. Does anyone have any suggestions, or at least recognise the problem?
Thanks
Caroline

I've had this type of problem before :-(, although not with TCS.
The simple solution is to invest in one of those handy-dandy CD marker pens (Faber-Castell 1513 works fine) and carefully write the install key(s) on the original Adobe CD/DVD. When installing/re-installing, copy the install key off the media using your neck-top computer and a pencil. No problems.
Guard the CD's with your life, preferably in a CD rack in a locked cabinet, with an ID tag/bar code on the case. You do have a Master Software database with all the current CD/DVDs and the required [update from] CD's, don't you? Of course you do! And all those lovely extras that came with earlier versions, like the 220 FREE Adobe Type 1 Typefaces that came with FrameMaker 5.5.6 - you didn't throw that out, did you?
And you do update your asset register with each new item before tax filing time? Smart operator!!!

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<Jacob Bowers> wrote in message news:[email protected]...
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works fine until I try to create the mappings with 'mappingtool -p
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at
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murat wrote:
Hi,
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Message was edited by: Yujun Ran

Adobe acrobat 9 pro installation/licensing issues

I installed my licensed copy of Acrobat 9 on a new Windows 7 system. Acrobat launched but would not open files and shuts down on attempt. Message is "Licensing for this product has stopped working" with subtext "You cannot use the product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe customer support for help."
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2. I uninstalled/reinstalled several times. no resolution.
3. I called customer support and was outsourced to someone who knew little and first sent me to a kb article having to do with 'expired licensing' even though I clearly informed them that the message and the fact had nothing to do with expired licenses. They finally referred me to kb405970 on "Licensing has stopped working". I tried all of the applicable solutions (methods 1-6) and none of them worked. Now I will have to wait until tomorrow (though I had pressing work to do today) to contact support again. I fear I will get another outsourced tech who knows little and wastes more of my time. Such is Adobe's way of supporting paid and licensed product users.
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If any of you do happen to have a real solution (or had a similar problem) do let me know....
*The first thing the outsourced tech wished to do was get onto my machine via a remote connection, before anything was tried other than giving them the error message and have them provide me with the wrong information. It became clear that this person had less knowledge than I do (which isn't saying much) and there was no way I was going to permit a clueless techie to crawl around in my machine and fiddle with settings. That is simply asking for trouble. I'm perfectly capable of opening panels and following instructions myself. DC should be the last thing tried; not the first.

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Called Adobe (Manila) again, within the hours given on their contact page for installation and licensing issues, and was told "It's Sunday, nobody here can help you". Finally, after an hour of hammering got them to get me a supervisor (their script says to tell the customer there "Is no supervisor available on Sunday" - Finally the "supervisor", Alvin, suggested I need a new serial number and left me on the line while he called someone else to get on. Cameback and informed me that he couldn't get one, I'd have to call Monday (how's that for having solutions?) Result: wasted more time and had more delay on my project.
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More information needed.
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Thanks!!

In case your acrobat is still installed on your computer, then you can check windows registry.
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