Acrobat Watermark not displaying correctly

I have had a problem that started with Acrobat 8 Professional and it is continuing in Acrobat 9 Pro, this problem did not exist for me in Acrobat 7 Professional.
I have a customer who creates documents in InDesign on a PC and converts them to PDFs with bookmarks. They send over the PDF files and we place watermarks on the appropriate pages (have tried this on both Mac and PC with the same results). The watermarks are set to only show when a page is printed, they are in the background with a 10% opacity and scaled to 75% of the page. The watermark file is a greyscale jpeg, there is no text in the watermark.
Security is also applied to the document, allowing printing, but preventing changes to the document.
The files look fine on the computers here in our building, both PC and Mac. When my client views them, the watermark is showing on all pages on screen and when they print. It should only show when printed.
The client is working in Acrobat 8. I have tried placing the watermark in their Acrobat 8 PDF using Acrobat 7, 8, and 9. I get the same results.
Has anyone else encountered this problem?
Any ideas where to start?

More troubleshooting information:
I tried removing the watermark in Acrobat 8, then taking the PDF into Acrobat 7 and re-applying the watermark.
The same problems were encountered.
I then removed the watermark in Acrobat 8, then in Acrobat 9 applied a Background (since in Acrobat 7 the watermark & background were one dialog, I grasped at a straw and tried this). Except for the background showing up on the thumbnails, it appears to be working correctly.
I reviewed an Acrobat 7 PDF done in 2008 to compare. In this PDF the background/watermark did not show up on the thumbnails.
I will be calling Adobe Technical Support, I will post what we find.

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          From: pwillener <[email protected]>
    To: Maureen Mumm <[email protected]>
    Sent: Friday, March 6, 2015 8:05 PM
    Subject:  Reader XI, An Error Exists on this Page, Acrobat may not display
    Reader XI, An Error Exists on this Page, Acrobat may not display
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