Acrobat X interactive forms are not working?

I created interactive forms in InDesign 6 for Mac. I'm using Adobe Acrobat X to create buttons and submit button. My client can not use the forms as they are getting error messages, "One of the following recipients is not resolvable." The form works fine for me - it's a nightmare for them. They are using Acrobat Reader XI. (I bought my Adobe Acrobat as a bundle which is why I'm using X) My client is angry and I can't figure out a solution.

1.  In Acrobat I added the URL to the submit button:
mailto:[email protected]
2.  And then selected "send entire PDF"
It works for me - but not my client. It has worked but now it's not.
Thanks for your response.

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