Acrobat X Pro License acceptance issue, crash

Hi,
I am using Acrobat X Pro on windows 7 (as part of the creative suite).
When I open the program it asks me to accept the license agreement.  I click accept, the program opens and then closes and asks me again........continually.
Does anyone know how I can fix this without reinstalling the whole suite again??  (have tried standard windows program repair).
Many thanks

Hi LauraFryer,
You might want to refer the KB Doc : http://helpx.adobe.com/acrobat/kb/cant-click-accept-acrobat-reader.html
You can even set the Eula acceptance manually by modifying the registry key :
HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\10.0\AdobeViewer
'EULA' Value = 1
You can try using the following Command line to disable EULA & Registration dialogs.
msiexec /i AcroPro.msi ISX_SERIALNUMBER=xxxx-xxxx-xxxx-xxxx EULA_ACCEPT=YES REGISTRATION_SUPPRESS=YES

Similar Messages

  • Acrobat 9 Pro license key issue.

    Why won't my Acrobat 9 Pro license key work on the install onto my new computer?

    I have two days left on my "Trial version". From what I've read in the forums, reinstalling from a link has fixed this issue with other users. Can you send me one? (This is driving me crazier than normal)
    Kerry
    Frustrated and running out of patience  . . . . .

  • Acrobat x Pro / Word 2010 issues

    I have been using Acrobat 9 Pro for quite sometime.  I just downloaded Acrobat X Pro to try it out hoping I get better results with WORD 2010 than I did with 9.
    I am using Office 2010 32bit, Windows 7, and Acrobat X Pro.
    My issues are that When I try to convert a Word 2010 report to PDF, some of the graphics and text end up missing.
    I have found that the quality is better when you just go to SAVE AS > (select) PDF.
    The Acrobat Ribbon button, the SAVE AS ADOBE PDF, and printing using Adobe options give less than acceptable quality.
    Has anyone had the same issues and is there a resolution?  I am no reason to upgrade to "X" otherwise...

    Hi there,
    Could you provide some more detail about your file(s)?  Are there any common elements between the files you've been converting to PDF via the PDFMaker Ribbon or the Adobe PDF printer that are disappearing?  Is the text that's disappearing all of a certain font?
    I'd like to try to help if you could upload a sample file or provide some additional detail!
    Thanks,
    David

  • I originally bought Acrobat 9 and later upgraded to Acrobat 10 pro. My computer crashed and I am trying to re-install Acrobat 10 pro. I have serial numbers for Acrobat 9 and an Acrobat 10 pro upgrade. What do I do?u

    I originally bought Acrobat 9 and later upgraded to Acrobat 10 pro. My computer crashed and I am trying to re-install Acrobat 10 pro. I have serial numbers for Acrobat 9 and an Acrobat 10 pro upgrade. What do I do?

    Hi Shane,
    Please download Acrobat X Pro from the link below.
    http://www.adobe.com/downloads/other-downloads.html
    Install the software and when prompted for the previous version qualifying product, select Acrobat 9 and enter the serial key of Acrobat 9.
    This should install and activate Acrobat X Pro on the machine.
    Regards,
    Anand

  • Acrobat 9 Pro: Licensing issue prevents Acrobat from opening. What's the fix?

    OK - or i should say not OK!!
    I am running the licensed version of Acrobat 9 Pro on Mac OSX. It is installed on 2 of my MacBook Pro 17" laptops. These machines are respectively 1 month and 14 months old, and both are completely up-to-date software wise. 3 weeks ago Acrobat presented the error message "Licensing for this product has stopped working" and then quits. Searching through the error logs reveals the following: No matching processes were found. Shutting down licensing service ...
    I have meticulously, several times worked through all the recommended steps on the Adobe site to address this issue but to no avail. Booting up in safe mode makes no difference. In desperation I re-installed the OS, but to no avail. My several and extended communications with Adobe online help have left me chatting with what sounded like a couple of uni students from India who had insufficient understanding of English, Macs and Acrobat. After 3 weeks my case has been closed twice by Adobe who report that they believe my issue is resolved and have therefore closed my case. Great!!! What's more, occasionally Safari is presented online with a pdf file which it attempts to load, and then crashes.
    This issue has seriously affected my ability to work with and create pdf's which in my work as a medical researcher is essential. To add insult to injury, I have wasted too many precious hours attempting to rectify the situation.
    The bottom line is caveat emptor (buyer beware). Adobe it seems are committed to making a sale but not to follow-up, service or genuine concern for their customers. When some company produces a less buggy (and cheaper) alternative I will be definitely be buying their wares.
    In the interim, if anybody out there can advise me as to how to get Acrobat working again, I would be most grateful.
    Have a great day.
    David

    When you reinstalled Acrobat, did you use the uninstaller? Also the uninstaller still leaves some files not removed.
    If your using OSX.4.11 go to Find file and type in Acrobat, find any files (not .pdf's) that are in the Library > Application support and Preferences.  Remove all traces of any of these files. Look both in Main Library, and in Library in your User Folder (has name you gave computer when you installed system).
    It appears your have a corrupt file.
    Many problems can be traced down to corrupt file(s) in Application Support or Preferences. Preference file will regenerate though any customizations you did will be lost.
    Have you installed more than the two Copies allowed (by accident)?
    Also, if you have tied to a a common Server/Network and both have computers running at same time, might have caused this. (unless you bought at site license if Adobe sells such).

  • Adobe Acrobat 9 Pro - License Agreement ACCEPT does not work

    Today I purchased a license for Adobe Acrobat 9 Pro, downloaded the software and installed. I execute the program and when I get to License Agreement I select accept and nothing happens. I can't get beyond this point.
    I called Adobe Tech Support and they weren't able to help. I've seen many posts about this and no definite answer.
    Before requesting a refund, does anybody know how to fix this problem?
    I installed on Windows 7 Pro.
    Thank you,

    I know this is an old posting, but for those like me who couldn't find the answer:
    Had the exact same problem and  tried all the previous tips to resolve, including registering the  jscript.dll.
    Thanks to the genius who posted the answer on another  'windows' forum (wish I could find that again).
    Create a new  local admin account (add that account to the administrator  group).
    Login to the new account and launch Acrobat. Then  (hopefully) you can click "Accept" to the license agreement.
    The  registry key it creates is: HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe  Acrobat\9.0\AdobeViewer\EULAAcceptedForBrowser (DWORD=0x00000001). Not  sure if you can just manually add the registry value as I had already  fixed it by creating the new local account.
    After it accepts the  license agreement, you can go back into your normal profile and run  acrobat. yea!.

  • I reinstalled Acrobat X Pro after a disk crash and it doesn't accept my serial number

    After a hard drive crash and reformatting, I went to install Acrobat X Pro, and the installer accepted the serial number, but the program doesn't
    This is an upgrade from Acrobat 9 Pro, but it doesn't accept that serial number either.

    It will ask for BOTH of those serial numbers at different times. The Acrobat 9 serial is for a "qualifying" product. Not sure what order it will want them, look closely at the prompts.

  • I just bought Acrobat XI Pro (download). It crashes every time I try to open it.

    I just bought Acrobat XI Pro via download. Every time I try to open it, it immediately crashes – it says "Acrobat quit unexpectedly". Anyone knows what to do?

    Hi dakota333,
    Try the following steps and let me know if it worked for you:
    Delete all the files from following folders:
    C:\ProgramData\Adobe\SLStore
    C:\Program Files (x86)\Common Files\Adobe\SLCache
    And, delete all files from following folder except cache.db
    C:\Program Files (x86)\Common Files\Adobe\ Adobe PCD
    Then launch Acrobat, Accept EULA and enter the serial number again an check.
    Regards,
    Rave

  • Acrobat XI Pro: Licensed / activated version in trial mode and expire after 30 days

    First, when viewing a PDF file, my licensed Acrobat XI Pro (v11.0.10) closes the PDF and shows accept license agreement window.
    I accepted the license-agreement.
    Then a window showed up telling me to log-in into my Adobe-account, clicked on log-in.
    Log-in window did not appear though.
    I re-launched Acrobat and it is now telling me that it is a trial version for 30 days.
    Great!
    "Help->Deactivate" is greyed out.
    I may go into my Adobe account, Acrobat XI Pro is listed there, together with the key.
    Now what?

    Later:
    with thanks to the solution from Vikrantt Singh
    on: Re: Acrobat XI Pro Repeatedly Asking to License Despite Registering/Activating
    minor exception - in my case the folders
    \Adobe PCD
    \SLCache
    were located in C:\Program Files (x86)\Common Files\Adobe
    so:
    1) Delete the Adobe PCD-folder under C:\Program Files (x86)\Common Files\Adobe\Adobe PCD
    2) Delete the SL Cache-folder under C:\Program Files (x86)\Common Files\Adobe\SLCache
    3) Delete the Sl Store-folder under C:\ProgramData\Adobe
    4) Launch Acrobat again and activate
    Now things are fine again.

  • Adobe Acrobat 8 Standard License from a crashed laptop

    I had installed Adobe Acrobat 8 on my laptop, which subsequently crashed.  I've now got a new laptop, and a second laptop.  The product works fine on the second laptop, but it won't activate on my new laptop.  How do I get it to forget the license from the crashed laptop?
    Thanks,
    Santosh

    Hi Marcus, see this article and the comments following, which should hopefully address your issue
        How to Move or Upgrade Adobe CS5 from One Computer to Another

  • Acrobat x pro "license agreement" bug on opening

    Hi I hope you can help find out how to get rid of this problem, it is urgent that I have access to acrobat documents for my work which is very busy at the moment.
    I downloaded and installed Acrobat X Pro as part of the CS6 Design & Web package purchased in May 2012. 
    Since that time I cannot open any PDF, because an endless loop occurs with a license agreement screen that kicks in every 20 seconds.  It is impossible to open any document or create one, because the licence agreement screen requests that I accept or quit, and then pops up again and again and will only stop if I select "quit", which quits the entire application. 
    I tried uninstalling the software to install it again, but the following error screen pops up:
    "The accplication selected was not a valid Acrobat application for this uninstaller. Please rerun the uninstaller."
    I have activated the CS6 Suite with my valid registration number and have already run several of the sortwares already.
    Please help because without this software (my old pdf viewer has seemed to dissapear) I cannot work! 
    Thank you.

    How to I install Acrobat X Pro again using the CS6 installer? I have now uninstalled my Acrobat X Pro using windows installer, but I can't find it in the Adobe Download Assistant. I have a serial for CS6 Master Collection, but that serial does not work on a single Acrobat X Pro installation! What do I do?

  • Windows 7 Word 2010 with EPS A4 Acrobat X Pro Paper Size Issue

    I'm running into the following issue trying to create a PDF.
    Word 2010 A4 page size. Document has some Illustrator EPS images used in it.
    When I go to make the PDF using Acrobat from the top menu and then Create PDF, the page size of the PDF is A4, but the color is the low res bit map preview look. Not acceptable color, all colors converted to CMYK, but the EPS files have incorrect color values.
    When I use File Print Acrobat PDF, the color is correct, but it reduces the pages to 8-1/2 x 11. Every setting I can find is calling for a A4 page size. This way the colors are left as the original files CMYK + Pantone colors.
    I spent 2-1/2 hours with Adobe on this and they had no solution.
    We have tried different Default Settings and no difference.
    The Adobe PDF Page Size: is A4.
    If we make the page size A3 then it generates a A3 size PDF.
    When I was running XP with Word 2003 and Acrobat 9 Pro I didn't run in to this problem.
    Any ideas?
    Thanks

    Anyone have any ideas?

  • MAC Adobe Acrobat XI Pro CC pdf forms crash

    MAC Adobe Acrobat XI Pro CC forms crash consistently every time I try to add something to a field.  This happens in different user accounts.  I have confirmed fonts are all OK.  I have confirmed disk permissions are verified.  I have read other posts about this issue but there does not seem to be a solution.

    Moved to Acrobat Installation & Update Issues

  • Adobe Acrobat 9 Pro Extended - Signature Issue after upgrade

    I have updated to Adobe Acrobat 9 Pro Extended from Acrobat 7 Standard. I have several pdf files that I have signed and secured. These files have been set to not allow clients to remove or alter various pages. I did not save a copy without the signature or security settings. I have not been able to get back into 7 Standard to try and retrieve the signature. I do have a complete backup of the program files. Can anyone tell me how I might be able to retrieve the signature (or signature files) from Standard 7 and place it in 9 Pro Extended? I am using the same computer and as mentioned above I have a complete backup of 7 standard program files prior to the update. I would like to be able to remove the signature and alter the security settings in Pro 9 Extended.
    A.L. Clanton

    I do have the same problem but I'm OSX 10.6.8
    I have a Phaser 7500, and it works fine with ID, PS, AI, and Acrobat Reader 9.5
    But crashes with Acrobat Pro 9.5 and Lightroom 3.6
    Latest drivers for the Phaser in installed, tried the Repais Acrobat Installation but
    it' says it isn't necesary
    Process:         AdobeAcrobat [6142]
    Path:            /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
    Identifier:      com.adobe.Acrobat.Pro
    Version:         9.5.0 (9.5.0)
    Code Type:       X86 (Native)
    Parent Process:  launchd [178]
    Date/Time:       2012-01-23 17:35:51.285 +0100
    OS Version:      Mac OS X 10.6.8 (10K549)
    Report Version:  6
    Interval Since Last Report:          573578 sec
    Per-App Interval Since Last Report:  318700 sec
    Per-App Crashes Since Last Report:   1
    Anonymous UUID:                      2FBD03A6-9A6E-407D-B683-2DA98F1D700F
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000030000000
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread

  • Acrobat  9 Pro Extended Forms Issue

    Hello, I'm having an issue with two simple forms that I have created in Acrobat 9 Pro Extended. I am using Windows XP SP2. The forms have a submit button that is supposed to send to a specified e-mail address. Everything tests fine until the link is posted on our Intranet. Once the user clicks Submit after filling out the form, they are presented with a box with two buttons: Send Link and Send Copy. Does anyone know how to stop this box from popping up? What is happening is they do not read the box and click Send Link, which only sends a blank form back to us and they lose what they have filled out. Any help would be much appreciated, and thank you in advance.

    I finally got our webmaster to put the link to the form online so that I could test the form. It is not sending to the address specified. I have setup the Submit button as follows: in the window under Enter a URL for this link: the URL was input as MailTo: [email protected] (there is a space between MailTo: and the e-mail address). After submitting Outlook 2k3 sends back an undeliverable message. Is the space in the URL causing the issue or is it something I need to run by our security people due to the way the form is being submitted?
    Many thanks,
    Mike

Maybe you are looking for