I reinstalled Acrobat X Pro after a disk crash and it doesn't accept my serial number

After a hard drive crash and reformatting, I went to install Acrobat X Pro, and the installer accepted the serial number, but the program doesn't
This is an upgrade from Acrobat 9 Pro, but it doesn't accept that serial number either.

It will ask for BOTH of those serial numbers at different times. The Acrobat 9 serial is for a "qualifying" product. Not sure what order it will want them, look closely at the prompts.

Similar Messages

  • I originally bought Acrobat 9 and later upgraded to Acrobat 10 pro. My computer crashed and I am trying to re-install Acrobat 10 pro. I have serial numbers for Acrobat 9 and an Acrobat 10 pro upgrade. What do I do?u

    I originally bought Acrobat 9 and later upgraded to Acrobat 10 pro. My computer crashed and I am trying to re-install Acrobat 10 pro. I have serial numbers for Acrobat 9 and an Acrobat 10 pro upgrade. What do I do?

    Hi Shane,
    Please download Acrobat X Pro from the link below.
    http://www.adobe.com/downloads/other-downloads.html
    Install the software and when prompted for the previous version qualifying product, select Acrobat 9 and enter the serial key of Acrobat 9.
    This should install and activate Acrobat X Pro on the machine.
    Regards,
    Anand

  • Why my OS doesn't accept the serial number of Acrobat 7.0 Standard?

    Why my OS doesn't accept the serial number of Acrobat 7.0 Standard?

    You can no longer use the original install disks or serial number for Acrobat 7. Adobe have provided a replacement. Please see http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l

  • I started using LT 4 and I have a serial number, also upgraded to LT 5 and have a serial number. Now I just bought a new Macbook Pro and installed the LT 5, but it doesn't accept my serial number. Why?

    I started using LT 4 and I have a serial number, also upgraded to LT 5 and have a serial number. Now I just bought a new Macbook Pro and installed the LT 5, but it doesn't accept my serial number. Why?

    When you installed the Lightroom 5 on your MacBook, did it ask for both serial numbers. Since you purchased Lightroom 5 as an upgrade, you need both the serial number from your original purchase as well as the new serial number for Lightroom 5. If you have both of those numbers and they are still not being accepted then you will have to contact Adobe customer support for a solution.

  • I bought a new mac. my old creative suite design standard works well but acrobat doesn't accept the serial number

    I bought a new mac.  My old creative suite design standard works well but acrobat reader 8 doesn't accept the serial number.
    Please, is there any methods do make this?
    All is right with my subscription. I just install the suite one time on my old mac.
    Thanks
    Yoann

    Was the FCS on your old machine an upgrade? You will need to enter your original, full version serial first, and then you will be prompted for the upgrade serial number.
    Hope this helps.
    MtD

  • Help!  I'm trying to re-install Final Cut after my MacBook crashed but every time I enter the serial number the program refuses to acknowledge it.  Anyone have a solution?

    Help!  I'm trying to re-install Final Cut after my MacBook crashed but every time I enter the serial number the program refuses to acknowledge it.  Anyone have a solution?

    Try here:
    https://discussions.apple.com/message/7565627#7565627
    Al

  • Error message " The serial number you entered is valid, but a qualifying product annoy be found on this computer" appears. Unable to reinstall CS5.5 on my macbook pro after Hard disk crashed & was replaced.

    Error msg " The serial no you entered is valid,but a qualifying product cannot be found on this computer" appears. Can't reinstall CS5.5 onto Macbook pro after Hard disc crashed & was changed.

    It is not clear if you understand what that message is indicating.  It is telling you that you need to identify the older version of whatever CS5.5 upgrade you are installing to prove that you qualify for the upgrade.  This could be CS5, CS4, etc.
    Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
    http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

  • Installing Adobe Acrobat Pro 9 on a new laptop, but it doesn't accept my serial number

    Hello,
    On my old laptop I had installed and licensed Adobe Acrobat Pro 9. I retired my old laptop and bought a new one. I want to install Adobe Acrobat Pro 9 now on the new one. But seemingly my serial number is not accepted any more. That's what I did so far
    1. Downloaded Adobe Acrobat Pro 9 from http://helpx.adobe.com/acrobat/kb/acrobat-8-9-product-downloads.html
    2. Retrieved my serial number from Adobe ID (it matched what I have found out locally on my old computer)
    2. Started the installation
    3. Entered my serial number when asked for. Then I get a message "Invalid Serial Number"
    Who can help please?
    Best regards,
    Dr. Rolf Schlagenhaft (Freescale Semiconductor)

    Moving this discussion to the Acrobat installation & Update Issues forum.
    RolfSchlagenhaft there are no registered Adobe software titles under the account you are posting to the Adobe forums with.  You will want to attempt to locate the account which has your registered serial number.  You can find more details at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.  If you need assistance locating the account which contains your serial number then please contact our support team at Contact Customer Care.
    Finally if you have a volume license for Acrobat 9 Professional then the installation files are only available at https://licensing.adobe.com/.  The installation files you downloaded are for the retail version of Acrobat 9 Professional.  This may be another cause of you receiving the message that your serial number is invalid.

  • Received a message in Pagermaker to "reinstall to personalize this program" and it won't accept my serial number, NOW WHAT?

    I have been using Pagemaker and have many important files but now I cannot get into it because it won't accept the serial number.  I checked with Adobe and they authorized that the serial number IS valid.

    "reinstall to personalize this program"
    I've seen many PM error messages in my time but I can't recall seeing that one.
    As Claudio said, Mac or Win? OS version? Complete error message(s)? And which version of PM?
    Is there a code in the corner of the message, like 1234:5678 ?
    Better still, can you post up a screen capture of the error box?

  • How Do I Reinstall Acrobat XI Pro After Uninstalling?

    I have had nothing but trouble with Acrobat XI Pro since installing from the Creative Cloud. If a PDF from a client contains a comment or note, Acrobat crashes. If I try to open Preferences, it crashes. It does it intermitently. For awhile today I could do both, then it started crashing again. I've logged out and back in, shut down and restarted.
    I've been poring over these forums all day and not seeing anyone with a similar predicament. Finally, out of frustration, I ran the uninstaller and tried to reinstall. Now the Adobe Application Manager shows that Adobe Acrobat XI Pro is up to date, even though it has now been removed from my system. I'm really screwed and on deadlines, Yikes! Please help!
    I'm using a 24", early 2008 iMac, OS X 10.8.3, 4GB RAM.
    Lauren

    After 2-hours on the phone with Adobe help we traced the problem to old CS4 files. Here's how we fixed the problem:
    1. We ran uninstallers on all the old programs.
    2. Ran the Creative Suite Cleaner Tool (set to "All" not just Creative Cloud).
    3. Trashed the Adobe Application Manager.
    4. Shut down and restarted the mac.
    5. Re-ran the Creative Suite Cleaner Tool to make sure there was NOTHING in the list at all.
    6. Re-installed the Adobe Application Manager.
    Finally Acrobat XI Pro was able to install properly. Whew! I hope this helps someone else.

  • Reinstall Acrobat 9 Pro after virus

    My desktop computer got a virus. When I got my machine back for the shop I was unable to access Acrobat 9 Pro. It says I must uninstall and reinstall teh software to correct. I don;t have aproblem doing that but am concerned that Adobe needs to do something reqarding install counters to enable me to do that. Any ideas?
    I get the same message from Adobe Application Manager - may be related.
    Thanks
    Chuck (bama515)

    If it is retail version it will have limited Activation count of two installation, Please check this link also to ensure that the machine on which you are installing is compatible.
    http://helpx.adobe.com/x-productkb/policy-pricing/system-requirements-acrobat-family-produ cts.html#id_69342

  • Can't reinstall Acrobat 8 Pro after testing version 9

    I have a downloaded Adobe Web Premium CS3 which came with Acrobat 8 Pro. I ran a trial version of Acrobat 9 (which required uninstalling version 8) and this has now expired. I went back to my download to reinstall version 8 but it's asking for the medium which, of course, I don't have as it was a download. So, I thought I would go and download a trial of CS3 but that has been upgraded to include Acrobat 9. I don't want to buy just Acrobat 9 as I was waiting for a Web Premium upgrade. Any suggestions?
    Thanks, Dave

    Login to adobe.com and click on the link below to download Adobe Acrobat X Pro English Windows from the link below :
    http://trials3.adobe.com/AdobeProducts/APRO/10/win32/AcrobatPro_10_Web _WWEFD.exe
    Try installing it and check if you get the same errors.
    Regards,
    Ravi

  • I have paid for Adobe Acrobat XI Pro OCR but it will not recognise a letter in the serial number for me to update my adobe account and any of the programs I have tried using to convert a PDF file on a Mac to a word doc it is converting file with funny sym

    I have been supplied info in an email to copy and paste for a new product purchase "Adobe Acrobat XI Pro OCR" but am unsure how and where to copy and paste to. There is also a link below the serial number. I have tried entering serial number into my Adobe ID but it is not recognising one of the letters in the 24 Digit serial number??? Also I have tried other products previously downloaded to convert a 7 page PDF file on my Mac and convert it to a Word doc but everything I have tried is converting the file to display some text correctly but also displays random symbols and fonts in place of the handwritten info filled in on the form... also getting blank pages included instead of the info??? Would appreciate some help... I am older generation and not always tech savvy, and it is doing my head in haha.

    Hi Jock,
    I've checked your account, and all is well there. Please make sure that you're logging in with the same Adobe ID/password that you used when you signed up.
    Then, clear the browser cache, and try logging in directly to https://cloud.acrobat.com.
    Please let us know how it goes.
    Best,
    Sara

  • After a disk crash and recovery disk reload, I'm left w/o address book. any suggestions for a recovery?

    There is a discontinuity in time machine, I think it happened last week. I've used the recovery disk partition and time machine, as well as Super
    Duper.  The time machine full restore left addressbook and mail disfunctional.  I then ran Super
    duper, which recovered Mail, but not address book
    Any suggestions?    BTW, as far as I know, the data for address book is still in the Library, it'"s only the app that's  Missing

    Thanks for your reply John, but that didn't do the trick for me. I called Apple's professional audio support. Even though I didn't get the answer I wanted to hear, the support was awesome - the guy was very knowledgeable and helpful. Basically, the error I'm experiencing is a nasty one if it appears with pro apps like Logic. He indicated my only recourse was to re-install Logic. Since I'm on Logic 7, I figured if I have to re-install, might as well upgrade to Logic 8. I'm mid-project right now, so I'm pretty nervous doing that, but not much choice.

  • Cannot open Acrobat 6 Pro after opening Reader 8 and viceversa

    There is a compatibility issue between Acrord32.exe and Acrobat.exe files?
    My Acrobat 6 Professional does not open while viewing a PDF in Reader 8, get a empty Reader 8 window instead of Acrobat 6.
    When trying the opposite, the Reader 8 shows the following error message:
    "The Adobe Acrobat/Reader that is running can not be used to view PDF files in a Web Browser. Please exit Adobe Acrobat/Reader and try again."
    Operating system is Windows XP Professional and browser is Internet Explorer 7.

    Reader leaves a resident part running, even after you close it. To open Acrobat, you must first shut down the resident part from the task list.

Maybe you are looking for