Actions configuration - Email to the Partner

Hi Friends,
Whenever service ticket status is changed and escalated to the different group. One email needs to be triggered to that group saying that the service ticket is escalated to them.
So i configured actions in transactions like created one action definitions,
Processing time - Processing when saving document and gave partner function(Partner Dependent).
Action deteremination and action merging
Determination Technology - Determination Using Conditions that Can Be Transported
Rule Type - Workflow Conditions
Action Merging - Max. 1 Unprocessed Action for Each Action Definition
Email is triggered for the conditions. Now my problem is, Email is triggering for each save. In crm 2007 we have save button for service ticket transaction page and Save and End(End) button in the top which is also acts as save button. So if user selects save button in the transaction page and end button in the top of the IC web it is triggereing two emails. How to avoid this?
Is there any setting in the configuration?
Thanks
Muthappan
Edited by: Muthappan Alagappan on Jan 18, 2010 3:48 PM

Hi PePe,
Thanks for the Quick Turnaround.
It solves my half of the problem. Its not sending emails for each save. Now its sending only one time.
But i have an issue here, Some statuses will be there multiple times for one ticket.
Example:
Service ticket created and set it as In Process and escalated to particular group. ANd then that group rejects(Rejected) and sent to the owner. And then owner will add some more info to the ticket and set to In process(Status again) and will escalate to the group.
So now In Process status is happening two times in this example. I need two emails to be triggered for this case. This is not working if i set Max: 1 , select radio button :Successful actions
Any help?
Thanks
Muthappan

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<REMOVED>
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