Sorry the answer to my previous question did not help....when trying to get app message tells me I do not have acc or its been disabled. Is this because of joint usage of email as my partner has account with iTunes using same email?

Sorry the answer to my previous question did not help....when trying to get new app installed on iPad  message tells me I do not have acc or its been disabled. Is this because of joint usage of email as my partner has account with iTunes using same email?

Whatever the reasons are that you think the problem exists, you will not be able to resolve it on your own. Did you see this at the bottom of the support article that I suggested that you read?
Additional Information
If the issue persists, you can visit iCloud Support, iTunes Support, Apple Print Products, or contact AppleCare for further assistance.
You should probably contact iTunes Support.

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    Message was edited by: Verizon Moderator

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