ActiveSync issues with one user

Hi guys,
a user that had a BlackBerry in the past and no issues has now switched to iphone and activesync.
After configuring the device and opening email it shows all his folders but no emails.
When we do this on an Android we see all folders and get email BUT we can't send anything.
We tried factroy resets and even another iphone so far. Always the same.
As no other user has this issues I expect the mailbox to be corrupt in some way.
A local mailbox move to another DB had no positive effect.
Any suggestions rather than recreating his mailbox?
Thanks!

Hi,
Please run the following command and then check if you can get ActiveSync mailbox log.
Set-CASMailbox -identity username -ActiveSyncDebugLogging:$true
To repair your mailbox, you can use the New-MailboxRepairRequest cmdlet. You can look at the article below for more details about this command.
http://technet.microsoft.com/en-us/library/ff625226(v=exchg.141).aspx
Best regards,
Belinda Ma
TechNet Community Support

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