Activity on stolen phone?
I believe that my new iPhone was stolen the other day. After it was noticed missing (and about 20min after guests left) there was activity reported on it. It says GPRS under my phone history. Does this mean someone definitely used it? Is there anything the iPhone does automatically that would show up as this?
It would help to know as I'd then be able to determine if one of my guests took it.
GPRS = general packet radio service. GPRS can be used for services such as Wireless Application Protocol (WAP) access, Short Message Service (SMS), Multimedia Messaging Service (MMS), and for Internet communication services such as email and World Wide Web access. So as far as your iPhone is concerned, it could be that someone was using it to access the internet; or it could be that it is automatically checking for mail, if you have that set to autocheck? Did you have a passcode and/or SIM lock on it? If so, then it's more likely the latter, unless whoever took it has broken the passcode lock, which would allow them to access the phone and internet.
Similar Messages
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I am a new customer with Verizon and have encountered a sticky situation. Started my service August 11th and take ownership for going over with my data but on August 18th went to the emergency room and was admitted to the hospital August 19th. During this time my phones were stolen from my home by someone we knew while the phones were in there possession they ran the data up even more. My family tried to resolve the issue by reporting the phones stolen but for whatever reason weren't successful in getting the phones disconnected. But my mother did get the police involved and reported all items stolen by this particular individual. I was not informed till the night of August 31st on what happen and made a phone call to Verizon first thing Sept 1st. The police were able to retrieve some of my items including the phones in questions. When I called Verizon I was connected to a Tech Service Representative who listen to my explanation and informed me he would write a note including dates phones were stolen, police report number, Officers name, and local law enforcement number. Of course that was not a problem. But the problem in question involved the the enormous amount of data used according to the representative. Chris the representative informed me he would pass all this information to his supervisor to issue all necessary credits but while this problem is being resolved he was going to update my plan to a 100GB plan to protect me from overage while his supervisor makes the necessary adjustment. He assured me do not worry I would not have to pay for the particular price plan, that once the adjustments were made to my account I would be credit back and I will not be responsible for the cost of the plan, My thing I feel like I am being robbed again because the thief stole my phone increased my data even more and I got stuck paying for the there treacherous act. I did receive a credit of $375.00 bringing the remaining balance of $865.80, but to be honest I feel I am still being held accountable partial for the thief activity on my phone line. I am out of the hospital recovering from major surgery and do not have sick pay from my job to fall back on. I am stretching my savings to cover bills while in recovery. I really want to stick with verizon the reception in my area is awesome and would love to keep my service going but I do not know what else to do how can I get my balance down to a fair amount? Please help me with this matter Thank You
I am currently involved in a similar situation. I am writing this on behalf of my mother who is not technology savvy and still uses a flip phone. Our problem started in January 2013. An iPhone had been lost on her account which it was suspended online through myverizon.com. She realized that the phone was once again active when they started getting outrageous over charges on data in August 2013. Immediately went back on myverizon.com and re-suspended the line and called customer service later that day to explain that the phone was not in her possession, had not been using it and wanted the line cancelled effective immediately. They explained to her that a phone would re-activate after 3 months automatically. Since she felt that the error was on her part for not knowing Verizon's operational practices, she paid all the overage charges and forgot about it. Fast forward 1 YEAR AND 1 MONTH! She notices a large jump in her bill ($247), she asks me to log into her account to see if I can figure out where the extra charges have come from. I look at her bill and figured out that the extra charge for $247 was in fact a legitimate charge as my sister ordered a new Galaxy S5 and charged it to the account, had told my dad, but forgot to tell my mom. BUT, I also discovered that the iPhone that was cancelled 13 MONTHS earlier was STILL BEING BILLED TO HER ACCOUNT FOR $54.80 A MONTH!!!! I immediately have her call customer service and have her hand the phone to me. I tell the customer service rep that I have a few questions about her bill. I explained to her that she never really checks her bill that closely, because she has 4 lines and since they live in the country, Verizon Wireless is their only form of internet service so she doesn't get too alarmed by a variation in her bill if it doesn't exceed $400/month because that is just about average for her services and they occasionally go over their data usage. I explain to the customer service rep that she has been getting charged $54.80 ($40.00 line access $9.99 insurance $2.00 Verizon surcharges $2.81 tax) a month for a phone line that she doesn't use, doesn't even have possession of the phone and that she CANCELLED the line over a year ago. She tells me she sympathizes with me, that she also has a hard time understanding Verizon's bill set up and asks me to hold for a few minutes while she investigates the account. She comes back and tells me that she's very sorry for the inconvenience, but that there is nothing that she can do for me. I then request to be connected with a supervisor to discuss the issue with. The customer service rep tells me she will transfer me, but that a supervisor will not be able to do anything about this either. I wait patiently thinking there is NO WAY that a supervisor can not do ANYTHING to satisfy a customer who spends on average $350 a month for the last 20 YEARS. The supervisor comes on line and once again I explain the situation to her. She also tell me that she sympathizes with my problem, but that in fact there really is nothing that they can do for my mother who has paid $712 over the last 13 months for a phone line that should have been cancelled. I tell her that that is completely unacceptable. She then proceeds to tell me that she "finds it very hard to believe that my mother would not notice an extra charge for 54.80 a month". YOUR CUSTOMER SERVICE REPRESENTATIVE SUPERVISOR IS CALLING MY MOM A LIAR and she's not even trying to be professional about it. I at this point become very angry as you can imagine and tell the supervisor that I am done speaking with her, that I want to talk to her supervisor. I was once again placed on hold and transferred to another "supervisor" who tells me there is absolutely nothing that can be done about my mom essentially giving Verizon an extra $712 over the last 13 months for a line that was SUSPENDED (not even active) that should have been cancelled a year prior. I asked the 2nd supervisor "I have been on the phone with you guys for over an hour now, can you tell me, has the phone yet been cancelled?" He assured me that it has been cancelled and will not be billed any further. I finally terminate the phone call because I obviously am not going to get any satisfaction whatsoever. Now today, I take my dads phone into the Verizon's authorized dealers' store to have his iPhone re-activated after being sent in to Apple for a battery replacement. I ask the store clerk to please verify that this line has been actually cancelled because I now trust absolutely NOTHING a verizon rep tells me... and guess what?!? The phone is STILL ONLY SUSPENDED AND NOT CANCELLED!!!!!!!!!! NOT CANCELLED!!!!!! STILL BEING BILLED!!!!!!! AFTER ALL THIS!!!!!! I CAN NOT BELIEVE THIS. The shear lack of responsibility that Verizon has taken for this enormous error ON THEIR PART has got me completely mind blown. The fact that she paid $712 over the last year for something that should have been cancelled alone is amazing, but then after spending over an hour on the phone 5 days ago complaining about this and then I find out today that it still hasn't been cancelled after I dispute this with 2 of your "supervisors" has left me completely speechless. I do not expect to hear anything from verizon on what they could do to make things right for a 20+ year customer, but I just so happen to be on lay-off starting tomorrow, so I have decided to dedicate 2 hours every night posting this story to EVERY public forum and social media site I can find and I know how to use the copy and paste feature! I am then going to research who I need to contact, be it The Better Business Bureau, FCC and whoever else I can send this complaint to, because not only is this unacceptable, I would think that there would be some legality issue here as well...
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I've had 2 Iphone 6plus stolen last 2 weeks. I am a reasonably careful 50 years old who's had a cell phone since they exist. Surely Apple can think of a way to make these stolen phones more difficult to re-use ? No matter the precautions, a cell phone is easy to steal. But it seems even easier to re-use stolen cell phones. I had "find my phone", passwords, and another tracking device on my second stolen phone. Thieves just shut it off and wipe it. You would think with all the technology available, these phones could be rendered completely useless if stolen. Unless of course this "second hand market" is considered valuable.
Your best bet is to as soon as you realize your device has been stolen is to go to iCloud.com on your computer and put the device in Lost Mode. This gives you the opportunity to not only add a Lock to the screen, but also to send a message to the lowlife who stole you phone, giving them the opportunity to return it, (of course, don't give them any of your personal information!). But you may be able to find a way to communicate with them anonymously via a 3rd party phone or something to see what can be done.
You will be happy to know that your device and its contents cannot be accessed by the thief, and if you don't care for tracking it, you also can also Erase all of your personal information from the device. This does not remove the Activation Lock, so they still won't be able to use it for anything.....
Sorry for your troubles,
GB -
Will apple be able to locate my stolen phone using my serial number?
Will apple be able to locate my stolen phone using my serial number?
No. Apple does not locate stolen iPhones. Report the theft to your wireless
provider and local law enforcement. Change your passwords.
Did you not have Find My iPhone activated? If yes, go to iCloud.com and
log into your account. If your iPhone is powered on and has internet connectivity,
you will be able to see its location; otherwise, you have to search for it
physically. -
My phone was stolen and it was not hooked up through icloud. is there anyway to find it or disable it?
No. Report it to the police and your insurance company. Take precautions to change passwords and notify your credit card companies to issue new cards.
What To Do If Your iDevice or Computer Is Lost Or Stolen
iPhone, iPod Touch, and iPad
If you activated Find My Phone before it was lost or stolen, you can track it only if Wi-Fi is enabled on the device. What you cannot do is track your device using a serial number or other identifying number. You cannot expect Apple or anyone else to find your device for you. You cannot recover your loss unless you insure your device for such loss. It is not covered by your warranty.
If your iPhone, iPod, iPod Touch, or iPad is lost or stolen what do you do? There are things you should have done in advance - before you lost it or it was stolen - and some things to do after the fact. Here are some suggestions:
This link, Re: Help! I misplaced / lost my iPhone 5 today morning in delta Chelsea hotel downtown an I am not able to track it. Please help!, has some good advice regarding your options when your iDevice is lost or stolen.
1. Reporting a lost or stolen Apple product
2. Find my lost iPod Touch
3. AT&T. Sprint, and Verizon can block stolen phones/tablets
4. What-To-Do-When-Iphone-Is-Stolen
5. What to do if your iOS device is lost or stolen
6. 6 Ways to Track and Recover Your Lost/Stolen iPhone
7. Find My iPhone
8. Report Stolen iPad | Stolen Lost Found Online
It pays to be proactive by following the advice on using Find My Phone before you lose your device:
1. Find My iPhone
2. Setup your iDevice on iCloud
3. OS X Lion/Mountain Lion- About Find My Mac
4. How To Set Up Free Find Your iPhone (Even on Unsupported Devices)
Mac Computer
Find My Mac can be used from Find My Phone at iCloud.com and via Find
My Phone on your iDevice.
The following is third-party anti-theft software:
1. STEM 2.1
2. MacPhoneHome 3.5
3. MacTrack 7.5.0
4. VUWER 1.7
5. Sneaky Bastar* 0.2.0
6. Undercover 5.1.1
7. LoJack for Laptops
8. Hidden 2.0
9. Prey 0.6.2 -
I lost my iphone when it did not have any battery! How do i find it?
The only way to locate/disable/erase any lost/stolen iPhone is through Find My Phone or a similar app. However, this requires that Find My Phone be setup/activated, on your phone, before it was lost/stolen. You would then login at iCloud.com & try to locate it. This requires the phone be turned on & have an Internet connection. There is no other way to locate a lost/stolen iPhone. Apple can't/won't help you, nor will your carrier. Report the loss to the Police, your carrier & Insurance company. Change all of your passwords.
If your carrier offers Blacklisting & they Blacklist the phone, it will be unusable as a phone.
If locked with a passcode, all a thief or whoever finds it has to do is force the phone into recovery mode & restore it. While this deletes all data on the phone, it also removes the passcode so the phone can then be used as a phone or touch. -
I am not able to register my Apple ID for iCloud and the error is "the maximum no of free accounts have been activated on this phone" can any one help me why I need to do
Sir, your Apple ID can be used as an iCloud account as well. They are both the same thing.
You can learn more from --> Set up your Apple ID for iCloud and iTunes - Apple Support -
my iPhone was stolen last night and I'm trying to recover all my photos from that phone and get them on my mac laptop. The iCloud photo stream only imported 1,000 photos from my stolen phone. How can I retrieve all of my other photos?
You have to reset the device to Factory Settings in order to restore it from an iCloud backup. You probably want to back it up as is before you do this.
To do the reset after you have backed up the current device, go to Settings>Reset>Reset all Content & Settings. This will erase the device. If you are signed onto iCloud with Find My iPhone turned on, go to Settings>iCloud and scroll to the bottom to sign out of iCloud before you do the reset.
Once you have reset your device, you will set it up like a new phone. When it asks if you want to restore it from an iCloud backup, select the backup you want to restore it from.
Cheers,
GB -
hello hi, i just won't to ask, if there has been any changes on how to find a stolen phone, did some one come up with a fare and good solution, new Apps. as it is not fare at all when some one could use it for free and there is a lot of things could be done to this condition, no one seem to care,
i have a story about my sister, am talking on her behalf, she got stolen her phone at a caffee when she just come from a horeble exam, she was very mad and having haedace for not doing well at the exam, i ask her if we could have coffee before we go home, once she sate; while i was getting the coffee for her, some one snicked to her pocket and took the phone, immidatly she feelt it and went on to searching, but nathing was hopefull. what makes it more heart braking is that she worked day and night just to buy the phone and pay for her books and so on as a student. she use to work 16 houres a day before she had to start school. 8 houres in one place and then to the other place. and she was always demanding for more houres to work; one day her boss saw her on her other job and she was serprised to see her and saied OHhh my God Milly if you work like this, i wonder if you servive, how could you also ask for more houres, My sis had to do it she has no parents or any thing, well the phone was taken after only two months of having it. the sad thing is she stile dream having it even though she can't think of buying againe. well me i have tryed a lot of things but i know some were out there there is a solution for people like this, it is not always fare for some one who has payed up to 800 to just loose his ......
ThnksI'm sorry, but your sister, unless she had already turned on the "Find my iPhone" feature and the person who took the phone has not disabled it, is out of luck. She should report the theft to local police authorities, including the serial number of her iPhone. While her experience is unfortunate, there are good reasons why Apple cannot do anything else about it.
I hope she gets her phone back.
Best of luck. -
My iPhone 4 cellphone was stolen last year. I have done all the procedures of reporting it to the South African Police Services and my Vodacom service provider. I do have the case number and I did blacklist my stolen phone. I have not had any assistance. I had installed Find My iPhone but did not have any iCloud account on it (ie. iCloud Username and Password). So I am unable to track it or find its location as yet. Please help me find my iPhone 4.
Your only chance is setting it up as new device without using the latest backup afterwards, which you already did.
If this does not work, you should get it serviced:
Apple - Support - Service Answer Center
How to back up your data and set up as a new device -
So my iPhone was stolen and most of the music on there was on a computer that I don't have anymore. Is it possible to get those songs back from my stolen phone or are they gone?
For iTunes purchased music you might be able to re-download it via the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes. For music from other sources (e.g. copied from CDs) then unless you had subscribed to iTunes Match and uploaded it to it from your computer then no, it won't be stored anywhere
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How do I remove my iPhone 3G from list of stolen phones? It was stolen and then returned.
How do I remove my iPhone 3G from list of stolen phones? I reported it to Apple as stolen and it was blacklisted so that whoever stole it would not be able to register it with apple. The phone was returned to us 3 weeks later.
Apple does not blacklist devices and has no list.
" Apple does not have a process to track or flag lost or stolen product "
http://support.apple.com/kb/HT2526 -
Has anyone else had terrible customer service trying to replace a lost or stolen phone under their warranty plan? How did you get a resolution or replacement phone?
Hello dpetrie,
A lost or stolen phone is definitely not fun! If this is the case then I'm sure that we have an option available for you. May I ask what model device did you lose? As tikibar1 mentioned, do you have insurance on the device? If so then please advise so we can share options with you.
Thank you...
ArnettH_VZW
Follow us on Twitter @VZWSupport -
i've backup in itunes with another phone number activation , now i want active with new phone number without losing old backups , what can i do for this problem ??
If I get this right, you've ported your phone number to AT&T with the purchase of the iPhone. That is considered opening your own account under your name. Your brother's account is not ported to AT&T unless you used his SS# instead of yours. Your brother still has his account under Verizon Wireless, all you did was use your cell phone number to when you opened your own AT&T account.
If you don't want to use your Verizon Wireless phone #, my suggestion is to call AT&T customer service and explain that you want a new phone number instead of the ported Verizon number. -
My phone was stolen, I have moved it in lost mode,but I can see that whoever has it,is changing phone name and can use it until I activate lost mode again.Can I do it permanently? How can I cancel ICloud back for the stolen phone, as I cannot delete the stolen phone backup (says that backup is being in use) and this is keeping memory occupied in the Cloud and I cannot back-up the other devices.
http://support.apple.com/kb/ht2526
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