Adding custom link for CIM Agent Console

Hello all,
I have a received a request to add a new custom button in the Information pane of CIM Agent console.The agents want to use this to show a drop-down with skillgroup/queues and then transfer the activity to the selected skill-group.
Can anybody advise how this can be achieved?
Thanks much,
Dilip

Restating the question:
For the CIM agent desktop we want to add a new button in the “Information Pane” where we can get a window to transfer the activity . We want get a list of skillgroup and be able to transfer the activity to the selected skillgroup or queue.
I would like to get information on if there is a developer’s guide or a configuration guide that provides us any more information on how we can achieve it.
Currently, my information is limited to how a new button can be created and how an URL can be added as provided in the attached document (Tools user guide) and how the DataAdapter can be used.
Thanks for your time.
Regards,
Dilip

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