Adding participants to the conference by dilout

Hi everyone,
We have a problem with Lync 2013 conferences.
When we try to add a participant by calling him to the phone number - we receive error that "Phone number can not be reached".
If try to add the same number few times - it will dial normally. It usually takes up to 4 times for number to be dialed.
If dial directly from Lync (not from the conference) - no one have any problem.
Can some one suggest something?
P.S.
We have 2013 Lync, containing 3 FE servers with collocated meditation servers and DNS load balancing. 2 EDGE servers, also with DNS load balancing. And 2 Cisco ISR as BorderElements.
I'm not able to find any related error in event log.
In Call reports - there is still no usefull information (

Hi,
This happens with multiple numbers randomly. It can be so that you need to redial number 4 times to dial out and next day same number will dial out from the first try.
It happens when users dial out from the conference to any PSTN destination.
And we transform all numbers to International with Lync normalization rules.
Internally we have numbers like "tel:+37517293*****;ext=7XXX"
We have only one DialIn plan with region assigned.
S C:\Windows\system32> Test-CsDialInConferencing -TargetFqdn mypool.scnsoft.com
arget Fqdn : mypool.scnsoft.com
esult : Success
atency : 00:00:27.9162636
rror Message :
iagnosis :
Any other idea?
Hi,
Did the issue happen only for one special number or for multiple numbers?
Did the issue also happen if other Lync users start Lync conferences and add a participant by calling him with the phone number?
Did the number you invited a PSTN number or an internal phone number?
Please check if all dial plans are assigned regions. If not, you can run the
Get-CsDialPlan and
Set-CsDialPlan cmdlets to make sure that all dial plans have a region assigned.
You can use the Test-CsDialInConferencing cmdlet to test that the access numbers for the specified pool work correctly.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

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