Additional Data Plan Issues

I have purchased an additional data plan for 3GB on top of the one I currently have active. I have around 1GB left on the current on however when I look at the account overciew it says for the additional plan I had purchased that I only have 2GB instead of 3GB. Is this a typical issue and why doesn't it say I have 1GB with the current plan left and 3GB with the additional plan left?

When did you purchase the additional data? If it was in the middle of a billing cycle, the data allowed will be prorated for the current cycle, and then you will get the full amount for the new billing cycle.
My guess would be that you made the purchase about 10 days into your billing cycle, resulting in the allowance being prorated for 20/30 days remaining, or 2 out of the 3 GB you expected.

Similar Messages

HT201299 Is there a way to "sync" up my iPad to iPhone for accessing Internet on my iPad while riding in a vehicle? I did not want to get an additional data plan.

Is there a way to "sync" up my iPad to iPhone for accessing Internet on my iPad while riding in a vehicle? I did not want to get an additional data plan.

If your cellular plan/carrier allows use of the iPhone as a hot spot, yes. Verizon does on some plans, at least in my area, but I can't speak for other providers.Set up on the iPhone is in the Settings App > Personal Hotspot.

Data plan usage in negative numbers

So day 2 of owning my new Verizon enabled iPad I am out of town with it and I go to the cellular data page to check my usage. It's showing that I have a 20MB plan with -2685MB available in data. I had signed up for a 3GB plan, I had been using the iPad for logmein all day helping customers of mine so I panicked and signed up for additional bandwidth. I got the 10GB plan at that point. After adding it my usage panel now shows a 20MB plan like before and a 250MB plan showing another -9845GB in usage.
Frankly, I'm still on my trip and I'm not sure how best to sort out this mess. I have email receipts for the proper plans but I don't think I even used the 3GB now that I'm looking at the second plan being all screwed up. Who should I call?

Hi Lanec,
I am sending you a private message to address your account concerns. The usage you reported would need to be reviewed on the account to check specifics of the billing. We want to try and avoid any data plan issues from causing billing errors based on when the plans were switched related to your billing cycle.

Current UNLIMITED data plan...

I'm very upset and considering leaving VZW, after being loyal customer for TEN years! My family and I have a Family Share plan, we share minutes, all have unlimited text, and my line has unlimited data. I have bern researching for MONTHS about upgrading to a smart phone...talked to other VZW customers, in-store reps and customer service reps (more than one had them analyze the account) regarding my upcoming upgrade, what type of plan I have, how it would be affected, benefits, etc...
My first question to everyone I spoke to was 'Can I keep my unlimited data?' I have been reassured countless times, yes you can! I was ven told that by me upgrading to a smart phone based on my current plan I would be SAVING money...
Now the time has come to upgrade...I've been SO EXCITED...I've been debating on Razr and Nexus... I make my decision and head into the store...
When I tell them what I would like to do they are more than helpful...then I'm asked which data plan would I like...I'm sure I'm looking quite confused and ask Excuse me? I then am told that NO, they can NOT transfer my unlimited data plan. When I question it I'm told there is nothing they can do in store but I can call customer service.
I do so. Before I even leave the parking lot. I am then told the same thing by customer service which infuriates me!
I've been being told for MONTHS that this will be no problem, and now that I am actually elligible to do so, I'm being told a COMPLETELY DIFFERENT story!
My contravt end date is 4/17/2012 and I'm considering leaving. And got the impression that VZW doesn't really care...made no attempt to rectify situation or ease mt displeasure in the matter...
Any suggestions?

Hello amandapri82,
I would like to thank the community members for your great responses. Amandapri82 you sound very frustrated about your unlimited data plan, We don't want to lose you as a customer! I am here to answer any questions regarding your unlimited data plan issue, I followed you so you can send me a direct message with your name, wireless number, and callback number. I will be more than happy to assist you.
Thanks,
LatachaM_VZW
Follow us on Twitter @VZWSupport

Is Samsung Reality a non data plan phone?

Do I need to have a data plan for this phone? Im changing phones and I need a phone that doesn't need a data plan, or I high priced data plan. I was looking at Samsung Reality. Also looking at LG Chocolate.. I have an LG Ally and its going be hard to down grade I love my android phone.
Can some one give me some advice on a phone?

Hello JHeinick23,
Welcome to the community, I apologize for the delayed response. While the Ally gives you a great Android experience, I understand the need to reduce costs. I can confirm that these days the Samsung Reality is still considered a 3G multimedia device. The data options you would have for this phone range $10 for 75MB this includes VZnavigator, a $9.99/month value, Mobile Email, a $5 value and even a subscription for Ringback tones a $0.99 value! $29.99 would allow you unlimited data usage and includes Mobile Email. Depending on the date of original activation on the network the Reality may be able to be activated with 1.99/MB option. The original LG Chocolate would not require an additional data plan. $1.99/MB would be the pay as you go rate. You certainly have the other plans to choose from as well. Also consider the current data plan you have with your Smartphone, if you keep it active you will have the option to keep what you have as you upgrade to another Smartphone. If you are interested in our current line-up of great devices and reviewing your data options, your account at My Verizon is a great resource. Its always best to make the decision that's right for your usage.

Why the delivery date is the same date as 'transptn plan date" & loading date' & ' good issue' & GR end date'

Hi Experts,
why the delivery date is the same date as ‘transptn plan date” & loading date’ & ‘ good issue’ & GR end date’.
in shipping tab i can see Planned Deliv. Time 170 Days ... wat could be the reason.
Many Thanks:
Raj Kashyap

Hi Jurgen,,
Thanks for quick reply!!
But i didnot find any things like that .. what could be the customizing .. and we are using GATP from APO side.
\Raj Kashyap

Additional data in Vendor document header - Planning Group

Dear all
We which to change the planning group of various vendor line items. We will be using the mass change function in FBL1N and have updated this to include the planning group field as per SAP note. I understand that we also need to update the planning group in additional items in the header for this to work.
Can you please help me on how we can include the planning group in the additional data on the document header.
PRG

Thank you for yor reply. The problem I am having is that the field 'planning group' is not availalbe in the document header or in the additional fields so I can not update the transactional data not even individually. We have updated all the vendor master data but need to do this for the transactional data. My question is how to add this field?
Many thanks
PRG

I have a 2GB data plan with my iphone 5c. If I purchase a new tablet can I use the phone as a personal hotspot for the tablet without any additional costs?

I have a 2GB data plan with my iphone 5c. If I purchase a new tablet can I use the phone as a personal hotspot for the tablet without any additional costs

dianneb, great question and thanks for the help Weth. The good news is if you're on More Everything the mobile hotspot would be apart of your plan just as Weth mentioned. What you just want to keep in mind is that the usage from the tablet while connected to the hotspot would take from your current plan allowance. Hope this helps!
AdamG_VZW
Follow us on Twitter @VZWSupport

Additional Date range in Marketing Plan/Campaign

Hi All,
I am working CRM 7.0 webui, i know in SPRO under Marketing we have option to define additional date range for marketing project, i have added the some date fields in Marketing Plan and Campaign but still i am not able to see the additional date range in Marketing Plan or Campaign in webui, please tell if there are any additional configuration needs to be done for this.
Thanks,
Dipesh.

Hi Dipesh,
For every additional date range you define, you will have to define a context objects of type CPGDateRange and relate it to campaign. SAP has already provided 5 such addtional context objects from Daterange1 to Daterange5. To get these on web ui, you will have to do UI customization and implement getter and setter methods of the attributes for star date and end date.
Hope this information is helpful.
Thanks and Regards,
Sandeep

Record about my phone (bought in Verizon store and connected to Verizon for 4 years) has been corrupted and now I can not make any changes to my data plan. Several sessions with the technical support and management have not resolved this issue. Each time

Record about my phone (bought in Verizon store and connected to Verizon for 4 years) has been corrupted and now I can not make any changes to my data plan. Several sessions with the technical support and management have not resolved this issue. Each time technical people and top managers promised that this issue will be resolve tomorrow and they will cal me. Nothing happend!! I can not even cancel my service not just to upgrade it. Completely locked.
Any advice?
Thanks.
Alex.

Cannot figure out what your talking about since it makes no sense.
If you are the account owner you can go to the My Verizon web portal http://www.verizonwireless.com
You must log in with your cell number and your my Verizon portal password. Not the account pin.
Once there you can change your plan and services. However repeated incorrect login attempts will lock you out of the site. It a fraud prevention measure.
1-800-922-0204 call support with your cell number and or account number and account pin and they can assist you.
If you don't have the information then there is nothing they can do.
If you can verify who you are they may be able to reset your account access. But only if you are the account owner.
Good Luck

HT4157 I want to set up my data plan for my iPad however I am in Germany for the next 3 months. Will this plan work the same here as it would in the US? Is there anything I would need to do in addition to get the service I need out here?

I just moved to Germany and want to set up the data plan for my iPad. I currently have the iPad linked to at&t however have not yet set up service. I am afraid that I will pay for it and not be able to use it out here. Will the standard at&t cellular data plan work in Germany or am I out of luck??

BobTheFisherman wrote:
http://www.apple.com/ipad/LTE/ Note that Germany is included in the list for LTE depending on your iPad model.
but not an AT&T as clearly stated by OP ( unless you can use a Verizon/Sprint model on AT&T )
Looks like we both need to read the OP more carefully

Data plans in the new wireless world

I see an impending collapse of many peoples internet service approaching soon and very little discussion on the topic, so I decided to write this to help inform Verizon of some of its customers needs.
       What originally attracted me to Verizon was its effort to push beyond the big markets and reach all of America. Create a country where everyone is "connected". Join Verizon and we will take care of you no matter where you live. These are the ideas Verizon has pushed onto people over the years and I commend them on doing a very good job at reaching these goals. The issue is, they have acquired such a large customer base it is now creating problems. An excellent marketing tactic of wireless service providers was always to offer up unlimited data plans to attract people to their service and this used to create very little risk for the service provider because wireless data was slower the telegraph!! Cellular providers used to sell phones, now they sell computers. Have they adjusted to this new market accordingly?
       When you had a 3G phone or even back when it was 2G or 1XX paying extra for unlimited data was pointless. As Verizon's CFO recently pointed out "Unlimited is just a word" "people don't use near the data they think they do" this is exactly why they could profit from unlimited data in the past, because this was true. Have you ever tried to stream a hi-def movie on 3G service? you were lucky if it wasn't pausing to buffer every 10 secs, what did you do every time this happened, you stopped trying to watch it!! Therefore you didn't use the data required to stream that content. Now just when wireless technology is finally becoming fast enough to be useful or enjoyable, it is being shut down.
       The new 4G LTE services have finally made it possible to reach 8-10 MB download speeds on regular basis. You can stream a full 1080 hi-def Blu-ray quality movie with 7.1 surround sound if your internet connection speed is over 5 MB. This sounds great doesn't it, finally I can watch SyFy, Hulu or Vudu with my aircard. This is the problem Verizon is facing, because that one 90 minute movie from Vudu at 1080 hi-def just sucked up 5 GB!! No that was not a typo, full hi-def streaming video will push 4-5 GB in a couple hours. Verizon had to curtail this "excessive" data usage by reverting to tiered plans or "shared data" so with the new data plans that was a $50 movie, at that price you would once again stop watching it and not use the data required to stream that content.
       Verizon broadband could not handle this volume of data being used when people started getting 4G internet service, so they had no choice but to end unlimited plans or be faced with the reality that they could not support there millions of customers data usage. For most people this will not create a big issue because they probably still live somewhere that they have access to other internet services such as DSL, Cable, or the best at Fiber Optic. DSL and cable will usually have a plan that creates fast enough internet speeds for streaming video but you will have to pay for a premium service.
       This however does create a step backwards, in what seemed like a step forward for the rural community. 3G unlimited aircard was a great option for rural community's, finally offering them an affordable internet service that often could still play Netflix, as well as all the normal uses such as e-mail and browsing, although it would not stream a 1080 hi-def movie it could at times stream a standard-def movie. Now with unlimited going out the window all those people that thought it was going to be so great to upgrade to a 4G aircard and finally watch movies, quickly realized that wasn't going to happen and worse Verizon is showing signs of completely eliminating all unlimited data as they course through their contracts looking for legal ways to stop honoring them, and for those that they can not stop honoring they have started to "throttle" usage when it exceeds a certain amount usually around 2 GB a month. This is perfectly legal to do, almost all ISP's will do this this when you exceed a certain amount of data, the difference is when your ISP offers 8 MB connection speeds and throttles you down to 5 MB speeds because you use a lot of data, you never really notice it unless you download media instead of streaming it and your downloads seem to take longer then normal but it doesn't effect you enough to complain. When your internet speeds are 1-2 MB as they are with 3G service, throttling brings you down to 300-600 KBPS!! They will throttle your speed down so much that you can't do much of anything except e-mail and browsing, Netflix will not work anymore, so thinking you can stay with a 3G device and just keep what you have isn't an option. They are forcing everyone into new plans.
       In the past it was very hard to use 10 GB of data on a wireless carriers broadband because speeds were to slow to allow use of all the online media. Now it is very easy to use 60 GB a month if you like movies and online TV. (That is 60 GB without downloading any media just streaming it) Perhaps if we are lucky Verizon will once again return to the table and look for ways to help their rural customers without taking are internet away from us. If I could pay for DSL from my local phone company I would, but I do not even have a phone line tied to my house, and if I decided to get one it still would not have internet access. But due to Verizon's efforts in expanding there 4G service across the country as quickly as possible I do have excellent 4G wireless service available in my home. Just as I thought it was time to get a Verizon aircard and start watching movies again, they told me you will never be able to afford it.
      If Verizon can create a rural community data plan for users that have no other means to access the internet and and it doesn't cost $600 a month then I will happily buy it, and also understand that it cannot cost $30 a month either, but if people could get, Phone, Internet (with say 50 GB limit), TV (by tv I don't mean Verizon TV that I agree should be an addition to the bill, i mean the free hulu, syfy and payed netflix accounts that are accessible with any internet connection fast enough to stream), Movie Store in their living room (Vudu) all in one package I think that $200 a month is a reasonable price.
     Now all I can do is wait and see who calls first. If Verizon creates a new data plan that allows media streaming at a reasonable price ill buy it. If my Local phone company offers me high speed internet and phone first, ill buy that instead and throw my current $140 month Verizon bill in the trash when I end the contract. I will not have 2 phones, I only have a Verizon phone because I have no Land line in my home. So I guess the race is on to see who can maintain the rural community's business.

What about Via Sat Exede satellite? 12 Mbps down and 3 Mbps up
25GB $130
Free data midnight to 5 am
Hook up VoIP phone and you got close to what you are asking, depending if you are a night owl or not.

Data Plans and Activation

I know that there is absolutely no way around this; I am merely using a forum run by Verizon (and supposedly read by Verizon staff) to issue a complaint where it should be made.
About six months ago, it was time to upgrade my phone. My sister had an enV3, which she loved (more accurately: still loves), and which fully fit the three criteria I like in a phone: it texts, it calls, and it has a reasonable resolution w/r/t taking pictures (I'm not a huge picture taker, that's why I prefer my phone to have a reasonable camera installed, although it certainly isn't necessary). Naturally, I wanted to get an enV3, but was told that I would have to pay $10 a month for a data plan. I do not use my phone for internet access. I do not use my phone for applications (except for backup assistant, which hardly qualifies as an application that should be paid for). I have no reason for a data package. And yet, what my sister was able to get with no added package, I would have had to get the monthly package. Upgrading to an actual phone whose data capabilities would be truly useful, such as a Droid, would require a $25 a month package.
So, I chose the Samsung Intensity, because, frankly... I'm a college student; the $10 a month is better spent elsewhere. As a college student, though, accidents happen. I will preface the fact that I abstain from partying, alcohol, and drugs, so I managed to destroy my own phone with all of my mental capacities intact, so yes, it was my own idiocy that led to the destruction of my phone.
My family, however, has a reasonable collection of phones which we replaced with newer models as upgrades came around. I'm currently blessed with the use of an LG that was made before 2005. One can, hopefully, understand that I would prefer the use of a phone that accepts a Sim Card. We had two LG phones from 2008 (sorry, I can't remember the model number at the exact moment... suffice to say that they were relatively high quality phones) which I would have gladly used, except for the fact that the particular design of the phone causes the hinge to break, and in both phones, the hinges were broken (I'm not the only one with this problem; two friends of mine who are much more careful with their phones than I had hinge problems with the same model... our two phones merely managed to break right after their warranty expired). Actually, the manufacturing defect in the hinges was what caused me to have to upgrade phones... I would have gladly gone another two years with my original phone had Verizon decided to start manufacturing phones that don't break just because you open it on a regular basis to make calls or to text.
To make that long digression mean anything, our family also has an old LG Touch... a phone which Verizon quickly pulled off the shelves due to the fact that it received horrible reviews on. I would love to activate this phone with my number, but upon attempting to do so, Verizon forces the addition of a $10 monthly data plan. To a phone that we have had for about 2 years and which upon purchasing we were not required to have a data package for.
The Verizon data package plan is, I assume, a great idea... if you *want* to use it. Forcing someone who wants a phone to pay money for features that they do not want to deal with is not ok. Forcing someone to buy a data package when they bought the phone before data packages were required is not ok. Come to think of it: building phones that break down a month after their warranty has expired is not indicative of a company that actually cares about its customers, either. These data packages should remain optional. I promise Verizon that, the moment I am independent and able to choose my own phone plan, I will immediately take my business elsewhere unless the data package requirement is rescinded. It doesn't matter whether or not the other company requires the data package... my family has been loyal to this company for upwards of 8 years. Any customer who has been with a company for that long deserves better than having to suddently upgrade to a phone similar in capabilities to a previous one and pay extra for a service which is not wanted. Any person who has been with Verizon since before the data package requirement was instituted should not have to deal with this. Realistically, any person who chooses Verizon Wireless, even after the requirement came in force, does not deserve treatment of this nature.
On that note, anyone working towards getting around the $10 a month plan? I'd be willing to give a donation of $10 a month the the cause.

I completely agree! I want a decent phone with camera and camcorder to use for calling and texting without having to pay even the $9.99 data plan. All of the providers want to force everyone into paying these extra fees. It's not enough to pay for the services you use every month. They want you to have to pay for the ones you don't as well. I do not desire and WILL NOT pay for a data plan!

No international data plan for one year-???

Here is the background. I moved over to Verizon about 4 months ago from Alltel. I did this because I wanted to be able to have a blackberry with international BBm'ing. I did not go with ATT because there coverage was spotty in my area. Since the move, I would say my Alltel coverage was 3x better then the cuurent verizon in my house even with the network extender ( BB don't work well with network extender compare to droids, according to the VZW reps). I did not stay with Alltel because they did not have the storm2. I needed 6 lines and a mifi and the local verizon rep told me no problem that they could do one primary line and 5 additonal line plus the mifi but after I signed up they realized that I maxed out at 5 lines on one account and they made me make my 6th line a primary line and then added the mifi to the 2nd account. More costs per month. Within a month of having my VZW account, one of my kid went to China and we were able to add the international data plan for her trip so she could BBM us. No problems.
Here is the problem. I am going abroad in 2 days and would like to put the international data plan on 2 phones for the trip. The rep says he cannot do becaue the polciies have changed with the "xerox" buyout and they won't let me do it for the following reasons.
1. I have not had my phones for more than one year even though I paid a deposit on them
2. I have 7 lines on one account- not true I have one account with 1 primary line and 4 additional lines and I have another account with one primary line and the mifi account. they are all billed on the same statement. If they are all "one account" then VZW owes me a refund on the 2nd account's primary line as they cannot have it both ways.
We came to verizon for the purpose of BBM’ing when going international and now we cannot use it. I am paying over $500.00 a month and have not been late on any payments, paid a deposit on the phones, am paying for 2 primary lines and did this a few weeks ago for my daughter and now I cannot add the international option again for a week of vacation abroad? This is really upsetting and pretty much the last straw if it does not get resolved before this trip. I should have stayed at Alltel or went to ATT and got an I phone because this is no better. The rep I talked too was bedeviled by this policy and went two levels up in supervisors and was denied. They are supposed to call me to resolve this issue tonight or in the morning.
{word filter avoidance}

Update:
I got a call from my local rep at the store where I bought all the phones. She said they called corporate and all blocks on my international data plan have been removed? I will stop by this afternoon and confirm that it has all been done???? I still cannot believe how many hoops I will have had to jump through to get this done as it was done 2 months ago, if it actually gets done.
If it does not get done then i will be requesting to be let out of my contract for breach of contract on Verizon's part as it was never told to me that I could not have international service for one year after signing up and we were able to do it within a month of signing up initially. Will post updates

Verizon Steals Vets Unlimited Data Plan & Veteran Discount

Whats to stop me from Filing an FCC Complaint?
1. I was promised I was qualified for Edge Program this last Nov. Waited a couple days and went to the Verizon store on my birthday to get my new Note4 and get on Edge. At this moment the sales guy said i didn't qual. because I had a late pmt within 6 months. I of course was very upset and called Verizon to verify and sure enough they admit the initial sales people were wrong and i didn't qual for Edge.
Great birthday right!? Couldn't get worse right? Wrong, I was lucky enough to find the worst barber in town...terrible haircut!
2. Ok so now I've conceded to suffering with my troublesome Droid M, I figure i will finally get tech support on this. 3 days later i receive a replacement and 12 hrs later i realize this one is just as bad as the previous. I call back tech support, get transferred to a second tier supervisor who states that the issue with the phone is either Me or the phone case. She insists that before she will allow a replacement i must use the phone without the case for a couple weeks. WTH!? I ask well ok, Im tough on my phone so if this one breaks because it has no case do i pay or verizon for deductible. I do she says. Arghh! Are you kidding? I seriously looked around to see if there was a camera and if i was being Punked, of course not.
So I do it, actually has been several weeks and same issues, Called tech back and guy there says he's nvr heard of any reason why a phone case wld be the issue. He says that every time tech support has to send a phone back it looks bad on them and thats probably why she lied/sidelined me. He was helpful got me scanned for a virus, found one and hard reset. Sadly same issues but now i have a replacement.
3. During this whole ordeal trying to sort out my Edge fiasco and phone support it brought to my attn. that my grandfathered plan with unlim. data was stopped and i was put onto an expensive 10g phone plan during the time i was trying to get the edge program in Nov. Well now its Feb at the point so of course its too late they say to fix the problem! Has to be done within 15-30 days, so within the billing cycle...convenient huh? Okay so I can submit a review to change it back so i do. Denied, says its denied because its passed the 15-30 day period. Wait!, I had to submit the review to override the 15-30 day timeframe yet review is denied for the very same reason!
4. I am told while trying to fix above issues about a week ago that Verizon decided to take away my veterans discount of 15%. Apparently this happened several months ago. They wont back date they won't retroact it. In fact to reapply for this discount I was told to go online to verify for it.
Guess what? Vets can't verify online. In fact as I was just told today We Vets have to bring a dd214 or vet advantage card down to a Corp. Verizon store so they can copy then fax it to somewhere. Then after a couple weeks it will be applied to the following billing cycle. Not prorated or retro discount here either...no surprise.
Verizon still refuses to make good on false promises of Edge program, Fixing their error on changing my phone plan, and reinstating my Unlit. Data plan i have had for the last 8 yrs.
Has anyone else out there had similar issues or is it just me Verizon seems to hate?
I wld have left Verizon months ago after the Edge issue but sadly phone reception here is bad without them. Also Im very stubborn and I won't quit until Verizon makes this right!!

Obviously nothing is stopping you from filing an FCC complaint. Does not mean it is a valid complaint, though.
1. You had a late payment and therefore did not qualify. Additionally, had you actually completed an Edge agreement, you would have lost your unlimited data as it is not allowed under Edge.
4. Verizon occasionally requires re-certification of discounts to confirm that the discount is still valid. This has been the case for a couple of years now and is stated on the discount page. Additionally, you can do so online HERE and HERE.

Additional Data Plan Issues

Similar Messages

Maybe you are looking for