Address for Complaints on Poor Service

Question

I'm looking for an e-mail address or physical mail (aka "snail mail") address I can use to submit a complaint regarding Verizon Online's (DSL in my case) horrid customer service.  The Verizon website does not provide any useful information on this.  I want to be sure that someone beyond the poorly trained foreign sub-contractors are aware of what poor service they are providing.  There seems to be no sense of accountability or concern when customers are not happy.  If someone has an e-mail address or mailing address for the manger responsible for support in the Southern California region, I would greatly appreciate it. 

Answer 1

We had a bundled package with Verizon for 5 years.  When they kept hiking up our rates and refusing to negotiate a new package with us, we cancelled.  If you do choose to cancel: beware!!  Their shady practices and incredible incompetence may just lead you on the same route we found ourselves on with them.  Since January 7, 2012 I have called and called and called regarding our account.  Apparently we had TWO accounts with them--one for our landline and the rest for our internet and TV.  For 5 years we only ever received one bill, but when we cancelled we suddenly had two accounts.  The rocket scientist, "Angela" who handled my cancellation only cancelled the phone service and we kept getting bills.  Finally "Mr. White" figured out what "Angela" had NOT done and claimed he would cancel BOTH accounts retroactively.  We then started receiving a credit statement from one account in the amount of $83.40 and a BILL on the other account in the amount of $83.40.  The amazing accountants Verizon employs are apparently incapable of putting those two numbers together and coming up with zero.  Everytime I called I was assured the situation would be taken care of and to "disregard" the bills. On 3/20/2012 "Melissa" in Financial Services said she would take care of it and would CALL ME if she had any problems zeroing out the balance with the credit.  She never called, so I assumed she had done her job.  My mistake!  Yesterday we received notice in the mail that Verizon has sent us to a collections agency for $83.40.  Well, if we have a credit on our account of $83.40 and have had this credit since January, I think I should take THEM to collections for that!!!!  Why can't these **bleep** just put the two accounts together (the way we were billed on them for 5 years) and see that we OWE THEM NOTHING!  I am absolutely livid.  I spoke with another "supervisor" last night who assured me he would take care of the problem.  I asked for this in writing.  He sent me a standard Verizon email about how to pay my bill online.  Really????  I have reported this company to the Better Business Bureau and, should they use this to attack my credit rating, I will hire a lawyer.  Run, don't walk, away from this unethical, incompetent company.  I don't care if they come up with the sweetest deals in town in the future, I will NEVER USE ANY VERIZON SERVICE AGAIN!