Adjusting paper sizes

I just bought a hp 510 plotter printer 42 inch I have 36inch paper the tech that installed the printer did not adjust paper size  !! I have tried to do this my self but I cant get it right!!therfore  I keep missing the last 2 inches on these blueprints can some one tell me how to do this Thanks current paper size is 36inch by 28 inch

Hi Isis61,
Try doing a Hard Reset as described in the following link.  Click Here  Also, shut your computer down.  Restart the computer after a minute.  Is there any difference?
When you change the settings for A4 printing, is it done at the  Software  level or at the  Default  level?  Software settings will override default settings,
What program are you using?  Does the A4 / A5 mix-up happen on other programs?
What is the operating system for your computer?

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