Administrative Password Not Recognized After Clean Install

I had my hard drive replaced by Apple. They did install Mountain Lion. Fortunately I backed with Time Machine my data. When I started the computer for the first time I selected the option to transfer the data from a Time Machine back up. Everything went fine, registration was sent to Apple, logged into the wireless network etc. The last step asked me to log into my account, but the password is not recognized. I am sure of my password. There is nothing else I can do but restarting the computer. There is no option to go back at the beggining. I tried to boot to recovery partition ( by Holding down command r when the computer is off and reboot) so I can reset the admin password but it takes me again to the same screen where I have to put my password that is not recognized. I would really appreciate any help! Thanks

I'm not sure I fully understand which screen it is booting into, but it sounds like Apple's Genius may have already set up your computer with a Password, in which case I might try assuming that he left the "password" selection blank.  When the screen asks for your password, have you tried just hitting the "enter" key while leaving the box blank?  Failing that, i would probably suggest, I'm sorry to say, returning to the Store and having them diagnose what is wrong with THEIR installation of Mountain Lion.
Hope this helps

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