Adobe 7.07 Crashes
Hi,
I got a new MBP 17" and used set up assistant to transfer my data plus apps from my PowerBook.
Now everytime I try to open Adobe reader it opens for about 2 seconds then crashes out. I've tried deleting adobe prefs and the app and downloading a new version from the website but still the same behaviour.
I can get Adobe 6.04 (full version) to open OK but not the more recent reader (7.07) 7.03 didn't work either.
the first part of the crash log is below.
any help to solve the problem appreciated
thanks
julian
Date/Time: 2006-05-13 00:41:21.831 +0100
OS Version: 10.4.6 (Build 8I2032)
Report Version: 4
Command: Adobe Reader
Path: /Applications/Adobe Reader 7.0.7/Adobe Reader 7.0.7.app/Contents/MacOS/Adobe Reader
Parent: WindowServer [59]
Rosetta: Yes
Version: 7.0.7 (7.0.7)
PID: 372
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNINVALIDADDRESS (0x0001) at 0xa291b1c4
Thread 0 Crashed:
0 <<00000000>> 0xb52b31ca 0 + -1255460406
1 <<00000000>> 0xbfff2880 0 + -1073796992
Thread 1:
0 com.adobe.Reader 0xb81f34bb strchr + 72
1 com.adobe.Reader 0xb818ebf6 pthreadcondwait + 3114
2 com.adobe.Reader 0xb812ae90 catchexception_raise_stateidentity + 320
3 com.adobe.Reader 0xb812a3ba CallPPCFunctionAtAddressInt + 175496
4 com.adobe.Reader 0xb812a2b1 CallPPCFunctionAtAddressInt + 175231
5 com.adobe.Reader 0xb812af8e catchexception_raise_stateidentity + 574
6 com.adobe.Reader 0xb81c45dc pthread_create + 1124
Yes I'd done that,
below is the full crash log if anyone can intepret and give any solutions!
thanks
Julian
Date/Time: 2006-05-13 15:22:13.463 +0100
OS Version: 10.4.6 (Build 8I2032)
Report Version: 4
Command: Adobe Reader
Path: /Applications/Adobe Reader 7.0.7/Adobe Reader 7.0.7.app/Contents/MacOS/Adobe Reader
Parent: WindowServer [59]
Rosetta: Yes
Version: 7.0.7 (7.0.7)
PID: 190
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNINVALIDADDRESS (0x0001) at 0xa291b1c4
Thread 0 Crashed:
0 <<00000000>> 0xb52b31ca 0 + -1255460406
1 <<00000000>> 0xbfffb2a0 0 + -1073761632
Thread 1:
0 com.adobe.Reader 0xb81f34bb strchr + 72
1 com.adobe.Reader 0xb818ebf6 pthreadcondwait + 3114
2 com.adobe.Reader 0xb812ae90 catchexception_raise_stateidentity + 320
3 com.adobe.Reader 0xb812a3ba CallPPCFunctionAtAddressInt + 175496
4 com.adobe.Reader 0xb812a2b1 CallPPCFunctionAtAddressInt + 175231
5 com.adobe.Reader 0xb812af8e catchexception_raise_stateidentity + 574
6 com.adobe.Reader 0xb81c45dc pthread_create + 1124
Thread 2:
0 com.adobe.Reader 0xb80f7eec spinlockwrapper + 84404
1 com.adobe.Reader 0xb8110eb0 CallPPCFunctionAtAddressInt + 71806
2 com.adobe.Reader 0xb808192e 0xb8000000 + 530734
3 com.adobe.Reader 0xb807b116 0xb8000000 + 504086
4 com.adobe.Reader 0xb808f47a 0xb8000000 + 586874
5 com.adobe.Reader 0xb80e482c spinlockwrapper + 4852
Thread 3:
0 com.adobe.Reader 0xb80f80af spinlockwrapper + 84855
1 com.adobe.Reader 0xb81232a8 CallPPCFunctionAtAddressInt + 146550
2 com.adobe.Reader 0xb8125d45 CallPPCFunctionAtAddressInt + 157459
3 com.adobe.Reader 0xb809a35e 0xb8000000 + 631646
Thread 4:
0 com.adobe.Reader 0xb80f80af spinlockwrapper + 84855
1 com.adobe.Reader 0xb81232a8 CallPPCFunctionAtAddressInt + 146550
2 com.adobe.Reader 0xb8125d45 CallPPCFunctionAtAddressInt + 157459
3 com.adobe.Reader 0xb809a35e 0xb8000000 + 631646
Thread 5:
0 com.adobe.Reader 0xb80f80af spinlockwrapper + 84855
1 com.adobe.Reader 0xb81232a8 CallPPCFunctionAtAddressInt + 146550
2 com.adobe.Reader 0xb8125d45 CallPPCFunctionAtAddressInt + 157459
3 com.adobe.Reader 0xb809a35e 0xb8000000 + 631646
Thread 6:
0 com.adobe.Reader 0xb80f7eec spinlockwrapper + 84404
1 com.adobe.Reader 0xb8110eb0 CallPPCFunctionAtAddressInt + 71806
2 com.adobe.Reader 0xb808192e 0xb8000000 + 530734
3 com.adobe.Reader 0xb807b116 0xb8000000 + 504086
4 com.adobe.Reader 0xb808f47a 0xb8000000 + 586874
5 com.adobe.Reader 0xb80e482c spinlockwrapper + 4852
Thread 7:
0 com.adobe.Reader 0xb80f81f4 spinlockwrapper + 85180
1 com.adobe.Reader 0xb810bc69 CallPPCFunctionAtAddressInt + 50743
2 com.adobe.Reader 0xb808192e 0xb8000000 + 530734
3 com.adobe.Reader 0xb807b116 0xb8000000 + 504086
4 com.adobe.Reader 0xb808f47a 0xb8000000 + 586874
5 com.adobe.Reader 0xb80e482c spinlockwrapper + 4852
Thread 8:
0 com.adobe.Reader 0xb80f7eec spinlockwrapper + 84404
1 com.adobe.Reader 0xb8110eb0 CallPPCFunctionAtAddressInt + 71806
2 com.adobe.Reader 0xb808192e 0xb8000000 + 530734
3 com.adobe.Reader 0xb807b116 0xb8000000 + 504086
4 com.adobe.Reader 0xb808f47a 0xb8000000 + 586874
5 com.adobe.Reader 0xb80e3f07 spinlockwrapper + 2511
Thread 9:
0 com.adobe.Reader 0xb80f80af spinlockwrapper + 84855
1 com.adobe.Reader 0xb81232a8 CallPPCFunctionAtAddressInt + 146550
2 com.adobe.Reader 0xb8125d45 CallPPCFunctionAtAddressInt + 157459
3 com.adobe.Reader 0xb808192e 0xb8000000 + 530734
4 com.adobe.Reader 0xb807b116 0xb8000000 + 504086
5 com.adobe.Reader 0xb808f47a 0xb8000000 + 586874
6 com.adobe.Reader 0xb80e3f07 spinlockwrapper + 2511
Thread 0 crashed with i386 Thread State:
eax: 0x9466b594 ebx: 0xb80e40d4 ecx:0x00000000 edx: 0x00000001
edi: 0xb827d66c esi: 0xb827d648 ebp:0x8200d380 esp: 0xb7fffabc
ss: 0x0000002f efl: 0x00010207 eip:0xb52b31ca cs: 0x00000027
ds: 0x0000002f es: 0x0000002f fs:0x00000000 gs: 0x00000037
Binary Images Description:
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0x17af000 - 0x17b9fff AdobeEula /Applications/Adobe Reader 7.0.7/Adobe Reader 7.0.7.app/Contents/Frameworks/AdobeEula.framework/AdobeEula
0x16dc4000 - 0x17078fff com.apple.QuickTime 7.1.0 /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x18017000 - 0x1803bfff com.adobe.AcrobatPlugin.ImageViewer 7.0.0 /Applications/Adobe Reader 7.0.7/Adobe Reader 7.0.7.app/Contents/Plug-ins/ImageViewer.acroplugin/ImageViewer
0x182cb000 - 0x1835efff AdobeJP2K /Applications/Adobe Reader 7.0.7/Adobe Reader 7.0.7.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K
0x185d6000 - 0x185fafff AdobeAXE8SharedExpat /Applications/Adobe Reader 7.0.7/Adobe Reader 7.0.7.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAX E8SharedExpat
0x18631000 - 0x18656fff AdobeAXE16SharedExpat /Applications/Adobe Reader 7.0.7/Adobe Reader 7.0.7.app/Contents/Frameworks/AdobeAXE16SharedExpat.framework/Versions/A/AdobeA XE16SharedExpat
0x18745000 - 0x187f2fff AdobeAXSLE /Applications/Adobe Reader 7.0.7/Adobe Reader 7.0.7.app/Contents/Frameworks/AdobeAXSLE.framework/Versions/A/AdobeAXSLE
0x188eb000 - 0x18928fff MSL /Applications/Adobe Reader 7.0.7/Adobe Reader 7.0.7.app/Contents/Frameworks/MSL.framework/Versions/A/MSL
0x25000000 - 0x258a4fff Acrobat /Applications/Adobe Reader 7.0.7/Adobe Reader 7.0.7.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat
0x271bd000 - 0x27265fff AdobeACE /Applications/Adobe Reader 7.0.7/Adobe Reader 7.0.7.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x27318000 - 0x275b2fff AdobeAGM /Applications/Adobe Reader 7.0.7/Adobe Reader 7.0.7.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x27bf0000 - 0x27c17fff AdobeBIB /Applications/Adobe Reader 7.0.7/Adobe Reader 7.0.7.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x27cc6000 - 0x27eebfff AdobeCoolType /Applications/Adobe Reader 7.0.7/Adobe Reader 7.0.7.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x2a11a000 - 0x2a157fff com.adobe.AcrobatPlugin.Accessibility 7.0.7 /Applications/Adobe Reader 7.0.7/Adobe Reader 7.0.7.app/Contents/Plug-ins/Accessibility.acroplugin/Accessibility
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0x2c07f000 - 0x2c085fff com.adobe.AcrobatPlugin.HLS 7.0.0 /Applications/Adobe Reader 7.0.7/Adobe Reader 7.0.7.app/Contents/Plug-ins/HLS.acroplugin/HLS
0x2d07d000 - 0x2d080fff com.adobe.AcrobatPlugin.LegalPDF 7.0.5 /Applications/Adobe Reader 7.0.7/Adobe Reader 7.0.7.app/Contents/Plug-ins/LegalPDF.acroplugin/LegalPDF
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0x2d711000 - 0x2d85efff com.adobe.AcrobatPlugin.Multimedia 7.0.5 /Applications/Adobe Reader 7.0.7/Adobe Reader 7.0.7.app/Contents/Plug-ins/Multimedia.acroplugin/Multimedia
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0x2debe000 - 0x2e261fff com.adobe.AcrobatPlugin.PPKLite 7.0.7 /Applications/Adobe Reader 7.0.7/Adobe Reader 7.0.7.app/Contents/Plug-ins/PPKLite.acroplugin/PPKLite
0x2e841000 - 0x2e880fff com.adobe.AcrobatPlugin.Reflow 7.0.5 /Applications/Adobe Reader 7.0.7/Adobe Reader 7.0.7.app/Contents/Plug-ins/Reflow.acroplugin/Reflow
0x2e8fc000 - 0x2e93bfff com.adobe.AcrobatPlugin.SaveAsRTF 7.0.5 /Applications/Adobe Reader 7.0.7/Adobe Reader 7.0.7.app/Contents/Plug-ins/SaveAsRTF.acroplugin/SaveAsRTF
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0x940d3000 - 0x9419dfff com.apple.audio.toolbox.AudioToolbox 1.4.2 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x941de000 - 0x941defff com.apple.audio.units.AudioUnit 1.4.2 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x941e0000 - 0x94385fff com.apple.QuartzCore 1.4.7 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x943d6000 - 0x94416fff libsqlite3.0.dylib /usr/lib/libsqlite3.0.dylib
0x9441e000 - 0x9446ffff libGLImage.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x945f3000 - 0x94603fff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x9460a000 - 0x94616fff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x94665000 - 0x9467efff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x94ae5000 - 0x94c1bfff com.apple.AddressBook.framework 4.0.3 (477.6) /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x94ca8000 - 0x94cb7fff com.apple.DSObjCWrappers.Framework 1.1 /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
0x94cbf000 - 0x94cebfff com.apple.LDAPFramework 1.4.1 (69.0.1) /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x94cf2000 - 0x94d14fff libmx.A.dylib /usr/lib/libmx.A.dylib
0x94d1a000 - 0x94d2afff libsasl2.2.dylib /usr/lib/libsasl2.2.dylib
0x94d2e000 - 0x94d59fff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
0x94d68000 - 0x94d86fff libresolv.9.dylib /usr/lib/libresolv.9.dylib
0x95826000 - 0x958b6fff com.apple.WebKit 418 /System/Library/Frameworks/WebKit.framework/WebKit
0x95911000 - 0x959fcfff com.apple.JavaScriptCore 417.11 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/JavaScriptCor e.framework/Versions/A/JavaScriptCore
0x95b19000 - 0x95b58fff com.apple.CFNetwork 129.16 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
0x95e8f000 - 0x95eb7fff libxslt.1.dylib /usr/lib/libxslt.1.dylib
0x96b5e000 - 0x96b95fff com.apple.ImageIO.framework 1.4.6 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x96d8f000 - 0x96dcefff libTIFF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x9aa79000 - 0x9aa97fff com.apple.OpenTransport 3.0 /System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
0x9e8e2000 - 0x9ebd6fff com.apple.WebCore 417.24 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x9ed41000 - 0x9ed60fff libGL.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x9ed6b000 - 0x9edc0fff libGLU.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x9edd6000 - 0x9eec5fff libiconv.2.dylib /usr/lib/libiconv.2.dylib
0x9eec8000 - 0x9efb6fff libxml2.2.dylib /usr/lib/libxml2.2.dylib
0x9efd5000 - 0x9f300fff libLAPACK.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x9f330000 - 0x9f8b8fff libBLAS.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x9f8eb000 - 0x9f949fff libJP2.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x9f959000 - 0x9f977fff libJPEG.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x9f97c000 - 0x9f991fff libcups.2.dylib /usr/lib/libcups.2.dylib
0x9f996000 - 0x9fa47fff com.apple.QD 3.10.9 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x9fa7c000 - 0x9fabefff com.apple.CoreText 1.1.0 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x9fae6000 - 0x9fbc3fff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x9fbec000 - 0x9fc78fff com.apple.DesktopServices 1.3.3 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x9fcb5000 - 0x9feebfff com.apple.Foundation 6.4.5 (567.26) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0xb8000000 - 0xb827cfff com.adobe.Reader 7.0.7 /Applications/Adobe Reader 7.0.7/Adobe Reader 7.0.7.app/Contents/MacOS/Adobe Reader
Translated Code Information:
Rosetta Version: 14.11
Args: /Applications/Adobe Reader 7.0.7/Adobe Reader 7.0.7.app/Contents/MacOS/Adobe Reader -psn01310721
Exception: EXCBADACCESS (0x0001)
Thread 0: (0xb04a176c, 0xb80f80af)
0x00000000: /Applications/Adobe Reader 7.0.7/Adobe Reader 7.0.7.app/Contents/MacOS/Adobe Reader : + 0x0
0x90cd225c: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore : _YieldToThread + 0x204
0x90cdbfa8: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore : _SetThreadState + 0xac
0x90cdbed0: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore : _SetThreadStateEndCritical + 0x88
0x2bac4aec: No symbol
0x2bac4a2c: No symbol
0x2bac4994: No symbol
0x2bac4928: No symbol
0x2bac48ac: No symbol
0x90cdc078: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore : _InvokeThreadEntryUPP + 0x18
0x90cdbdf8: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore : _CooperativeThread + 0x138
0x9002bd28: /usr/lib/libSystem.B.dylib : _pthreadbody + 0x60
PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x9000a95c ctr: 0x9000aa00
r00: 0xffffffe1 r01: 0xf04889e0 r02: 0x00000013 r03: 0xf0488a8c
r04: 0x00000003 r05: 0x00000018 r06: 0x00000020 r07: 0x00009803
r08: 0x00000000 r09: 0x00000000 r10: 0x00000000 r11: 0xa0006a3c
r12: 0x9000aa00 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000018
r24: 0xf0488a8c r25: 0x00000020 r26: 0x00009803 r27: 0x00000000
r28: 0x00000000 r29: 0x00000003 r30: 0x00000003 r31: 0x90cd2060
Thread 1: (0xb019b81c, 0xb80f80af)
PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x9000a95c ctr: 0x9000aa00
r00: 0xffffffe1 r01: 0xf01827e0 r02: 0xa0282184 r03: 0xf01828b0
r04: 0x03000006 r05: 0x00000000 r06: 0x00000450 r07: 0x00007b03
r08: 0x00000000 r09: 0x00000000 r10: 0x7fffffff r11: 0xa0006a3c
r12: 0x9000aa00 r13: 0x00000000 r14: 0x00000000 r15: 0x902a2184
r16: 0xa0282184 r17: 0xa0282184 r18: 0x24000024 r19: 0x00000000
r20: 0xf01828b0 r21: 0x0038f5f8 r22: 0x0038f738 r23: 0x00000000
r24: 0xf01828b0 r25: 0x00000450 r26: 0x00007b03 r27: 0x00000000
r28: 0x00000000 r29: 0x03000006 r30: 0x03000006 r31: 0x902a2184
Thread 2: Crashed (0xb7fffabc, 0xb52b31ca)
0x00010000: No symbol
0x9466956c: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib : ripcGetClipState + 0x648
0x94668ca4: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib : ripcGetRenderingState + 0xcc
0x94667d80: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib : ripcDrawImage + 0x94
0x92ab6ec0: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics : _CGContextDrawImage + 0x198
0x2514bdc8: No symbol
0x25147994: No symbol
0x251476d4: No symbol
0x2501ded0: No symbol
0x25762640: No symbol
0x25019d90: No symbol
0x25147ea8: No symbol
0x2520ba48: No symbol
0x25271110: No symbol
0x252e5920: No symbol
0x252e6aac: No symbol
0x2516a7b4: No symbol
0x2516a864: No symbol
0x252e69a4: No symbol
0x252705f4: No symbol
0x2526faa4: No symbol
0x250ccc9c: No symbol
0x250ccf4c: No symbol
0x250cd15c: No symbol
0x250cc248: No symbol
0x250cc1ec: No symbol
0x251548ac: No symbol
0x25155ad4: No symbol
0x25155e48: No symbol
0x93161c28: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : __Z23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 0x3e0
0x93161248: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : __Z30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 0x160
0x931610c8: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : _SendEventToEventTargetWithOptions + 0x28
0x9318fbcc: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : _ZN6HIView8SendDrawEsP13OpaqueGrafPtrPK9_HIShapeP9CGContext + 0x190
0x9324b7d4: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : __ZN6HIView26RecursiveDrawNonCompositedEsP13OpaqueGrafPtrP15OpaqueRgnHandlehhh + 0x1cc
0x9324b858: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : __ZN6HIView26RecursiveDrawNonCompositedEsP13OpaqueGrafPtrP15OpaqueRgnHandlehhh + 0x250
0x9324b858: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : __ZN6HIView26RecursiveDrawNonCompositedEsP13OpaqueGrafPtrP15OpaqueRgnHandlehhh + 0x250
0x9324af3c: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : __ZN6HIView17DrawNonCompositedEsP13OpaqueGrafPtrP15OpaqueRgnHandlem + 0x108
0x9325de80: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : _UpdateControls + 0xb4
0x931989fc: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : _HandleWindowEvent + 0x41c
0x931a96a8: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : _StandardWindowEventHandler + 0xa0
0x93161c28: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : __Z23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 0x3e0
0x93161248: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : __Z30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 0x160
0x931610c8: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : _SendEventToEventTargetWithOptions + 0x28
0x931aba00: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : _SendWindowEvent + 0xcc
0x93198a44: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : _HandleWindowEvent + 0x464
0x931a96a8: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : _StandardWindowEventHandler + 0xa0
0x93161c28: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : __Z23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 0x3e0
0x93161248: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : __Z30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 0x160
0x931a5d30: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : _CallNextEventHandler + 0x4c
0x25002e68: No symbol
0x25005690: No symbol
0x25002a74: No symbol
0x93161c28: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : __Z23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 0x3e0
0x93161248: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : __Z30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 0x160
0x931610c8: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : _SendEventToEventTargetWithOptions + 0x28
0x93168a40: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : __Z29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRef Pv + 0x138
0x93161f40: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : __Z23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 0x6f8
0x93161248: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : __Z30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 0x160
0x931688e0: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : _SendEventToEventTarget + 0x28
0x931ae528: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : _ToolboxEventDispatcher + 0x58
0x931ace5c: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : _RunApplicationEventLoop + 0x8c
0x2534ccac: No symbol
0x253492c4: No symbol
PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x9466b594 ctr: 0x92ab78d8
r00: 0x9466b594 r01: 0xbfffb2a0 r02: 0x92e178e0 r03: 0x0181f000
r04: 0x00000001 r05: 0x00000024 r06: 0x00000690 r07: 0x00000000
r08: 0x92ab74d4 r09: 0x92e178e0 r10: 0x92ab78e0 r11: 0xa4665408
r12: 0x92ab78d8 r13: 0x1778d840 r14: 0x00000000 r15: 0x1778df00
r16: 0x00000000 r17: 0x1778dbe0 r18: 0x1778dd74 r19: 0x0000000e
r20: 0x00000000 r21: 0x00000001 r22: 0x00000000 r23: 0x1778dd84
r24: 0x00000001 r25: 0x01820000 r26: 0x177763c0 r27: 0x0181f000
r28: 0xbfffbfe8 r29: 0x1778dd74 r30: 0x00335d50 r31: 0x9466b1c4
Thread 3: (0xb0099d48, 0xb80f7eec)
0x90030e5c: /usr/lib/libSystem.B.dylib : pthread_condwait + 0x1b0
0x91628878: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync : _Z20pthreadSemaphoreWaitP18tpthreadSemaphore + 0x28
0x91645138: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync : __Z11CMMConvTaskPv + 0x34
0x9002bd28: /usr/lib/libSystem.B.dylib : _pthreadbody + 0x60
0x00000000: /Applications/Adobe Reader 7.0.7/Adobe Reader 7.0.7.app/Contents/MacOS/Adobe Reader : + 0x0
PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x20000000 lr: 0x90030e8c ctr: 0x9002c3e0
r00: 0xffffffdb r01: 0xf0080d20 r02: 0x00000001 r03: 0x00004703
r04: 0x00004803 r05: 0xf0079da0 r06: 0x00000008 r07: 0x00000000
r08: 0x00000018 r09: 0xa0001fcc r10: 0xa000c4c8 r11: 0xa0006c08
r12: 0x9002c3e0 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0xa0000cbc r27: 0x01824980
r28: 0xa0001fcc r29: 0x018249ac r30: 0xa0001fcc r31: 0x90030cbc
Thread 4: (0xb0420d48, 0xb80f7eec)
0x90030e5c: /usr/lib/libSystem.B.dylib : pthread_condwait + 0x1b0
0x9aa7c4d4: /System/Library/PrivateFrameworks/OpenTransport.framework/Versions/A/OpenTransp ort : _CarbonOperationThreadFunc + 0x88
0x9002bd28: /usr/lib/libSystem.B.dylib : _pthreadbody + 0x60
0x00000000: /Applications/Adobe Reader 7.0.7/Adobe Reader 7.0.7.app/Contents/MacOS/Adobe Reader : + 0x0
PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x90030e8c ctr: 0x9002c3e0
r00: 0xffffffdb r01: 0xf0407a00 r02: 0x00000001 r03: 0x00004a03
r04: 0x00004b03 r05: 0x00000000 r06: 0x00000000 r07: 0x00000000
r08: 0x00000000 r09: 0xa0001fcc r10: 0x00000000 r11: 0xa0006c08
r12: 0x9002c3e0 r13: 0xf0407a9c r14: 0xf0407a98 r15: 0xaaa7c454
r16: 0xf0407c68 r17: 0x9aa9c454 r18: 0xf0407b14 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0xaaa7c454
r24: 0x00000000 r25: 0x00000000 r26: 0xa0000cbc r27: 0x165e8d60
r28: 0xa0001fcc r29: 0x165e8d08 r30: 0xa0001fcc r31: 0x90030cbc
Thread 5: (0xb029d81c, 0xb80f80af)
0x00000000: /Applications/Adobe Reader 7.0.7/Adobe Reader 7.0.7.app/Contents/MacOS/Adobe Reader : + 0x0
0x902a27e4: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation : _CFRunLoopRunSpecific + 0x678
0x9fd06234: /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation : -[NSRunLoop runMode:beforeDate:] + 0xa4
0x9fd06120: /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation : -[NSRunLoop run] + 0x4c
0x95828e28: /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit : +[WebFileDatabase _syncLoop:] + 0xac
0x9fcd15e0: /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation : _forkThreadForFunction + 0x6c
0x9002bd28: /usr/lib/libSystem.B.dylib : _pthreadbody + 0x60
PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x9000a95c ctr: 0x9000aa00
r00: 0xffffffe1 r01: 0xf0284710 r02: 0xa0282184 r03: 0xf02847e0
r04: 0x03000006 r05: 0x00000000 r06: 0x00000450 r07: 0x00008403
r08: 0x00000000 r09: 0x00000000 r10: 0x7fffffff r11: 0xa0006a3c
r12: 0x9000aa00 r13: 0x00000000 r14: 0x00000000 r15: 0x902a2184
r16: 0xa0282184 r17: 0xa0282184 r18: 0x24000024 r19: 0x00000000
r20: 0xf02847e0 r21: 0x00315a28 r22: 0x003454f8 r23: 0x00000000
r24: 0xf02847e0 r25: 0x00000450 r26: 0x00008403 r27: 0x00000000
r28: 0x00000000 r29: 0x03000006 r30: 0x03000006 r31: 0x902a2184
Thread 6: (0xb021cd48, 0xb80f7eec)
0x90030e5c: /usr/lib/libSystem.B.dylib : pthread_condwait + 0x1b0
0x90cecb4c: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore : _MPWaitOnSemaphore + 0xa0
0x271ee9ec: No symbol
0x271eec38: No symbol
0x271ee5fc: No symbol
0x90caf950: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore : _PrivateMPEntryPoint + 0x50
0x9002bd28: /usr/lib/libSystem.B.dylib : _pthreadbody + 0x60
0x00000000: /Applications/Adobe Reader 7.0.7/Adobe Reader 7.0.7.app/Contents/MacOS/Adobe Reader : + 0x0
PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x90030e8c ctr: 0x9002c3e0
r00: 0xffffffdb r01: 0xf0203c30 r02: 0x00000001 r03: 0x00004903
r04: 0x00004a03 r05: 0x00000000 r06: 0x00000000 r07: 0x00000000
r08: 0x00000000 r09: 0xa0001fcc r10: 0x00000000 r11: 0xa0006c08
r12: 0x9002c3e0 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0xa0000cbc r27: 0xa0c748a8
r28: 0xa0001fcc r29: 0x0030d908 r30: 0xa0001fcc r31: 0x90030cbc
Thread 7: (0xb011a81c, 0xb80f80af)
0x00000000: /Applications/Adobe Reader 7.0.7/Adobe Reader 7.0.7.app/Contents/MacOS/Adobe Reader : + 0x0
0x902a27e4: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation : _CFRunLoopRunSpecific + 0x678
0x9fd05f08: /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation : +[NSURLConnection(NSURLConnectionInternal) _resourceLoadLoop:] + 0xf8
0x9fcd15e0: /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation : _forkThreadForFunction + 0x6c
0x9002bd28: /usr/lib/libSystem.B.dylib : _pthreadbody + 0x60
PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x9000a95c ctr: 0x9000aa00
r00: 0xffffffe1 r01: 0xf01017b0 r02: 0xa0282184 r03: 0xf0101880
r04: 0x03000006 r05: 0x00000000 r06: 0x00000450 r07: 0x00007003
r08: 0x00000000 r09: 0x00000000 r10: 0x7fffffff r11: 0xa0006a3c
r12: 0x9000aa00 r13: 0x00000000 r14: 0x00000000 r15: 0x902a2184
r16: 0xa0282184 r17: 0xa0282184 r18: 0x24000024 r19: 0x00000000
r20: 0xf0101880 r21: 0x0038ddc8 r22: 0x0038ded8 r23: 0x00000000
r24: 0xf0101880 r25: 0x00000450 r26: 0x00007003 r27: 0x00000000
r28: 0x00000000 r29: 0x03000006 r30: 0x03000006 r31: 0x902a2184
Thread 8: (0xb039fd48, 0xb80f81f4)
0x9aa7b2c4: /System/Library/PrivateFrameworks/OpenTransport.framework/Versions/A/OpenTransp ort : BSDwatchevent + 0x2c
0x9aa80264: /System/Library/PrivateFrameworks/OpenTransport.framework/Versions/A/OpenTransp ort : _CarbonSelectThreadFunc + 0xc0
0x9002bd28: /usr/lib/libSystem.B.dylib : _pthreadbody + 0x60
0x00000000: /Applications/Adobe Reader 7.0.7/Adobe Reader 7.0.7.app/Contents/MacOS/Adobe Reader : + 0x0
PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x9aa7b330 ctr: 0x900058c0
r00: 0x00000000 r01: 0xf0386ce0 r02: 0xaaa79010 r03: 0x000000e8
r04: 0xf0386db4 r05: 0x00000000 r06: 0x01000000 r07: 0x01000000
r08: 0x90bc5808 r09: 0x00000000 r10: 0xffffffff r11: 0xaaa792b4
r12: 0x900058c0 r13: 0x00000000 r14: 0x00000000 r15: 0xaaa79010
r16: 0xaaa79010 r17: 0xf0386d98 r18: 0xf0386d7c r19: 0xf0386d88
r20: 0xaaa801ac r21: 0xf0386d8c r22: 0xf0386db4 r23: 0x00000000
r24: 0xaaa801ac r25: 0xaaa801ac r26: 0x00000000 r27: 0xf0386d84
r28: 0xf0386db4 r29: 0x00000000 r30: 0x00000000 r31: 0x9aa801ac
Model: MacBookPro1,2, BootROM MBP12.0061.B00, 2 processors, Intel Core Duo, 2.16 GHz, 2 GB
Graphics: ATI Radeon X1600, ATY,RadeonX1600, PCIe, 256 MB
Memory Module: DIMM0/BANK 0, 1 GB, DDR2 SDRAM, 667 MHz
Memory Module: DIMM1/BANK 1, 1 GB, DDR2 SDRAM, 667 MHz
AirPort: spairportwireless_card_type_airportextreme (0x168C, 0x86), 0.1.20
Bluetooth: Version 1.7.4f16, 2 service, 0 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST910021AS, 93.16 GB
Parallel ATA Device: MATSHITADVD-R UJ-846
USB Device: Built-in iSight, Micron, Up to 480 Mb/sec, 500 mA
USB Device: Apple Internal Keyboard / Trackpad, Apple Computer, Up to 12 Mb/sec, 500 mA
USB Device: IR Receiver, Apple Computer, Inc., Up to 12 Mb/sec, 500 mA
USB Device: Bluetooth HCI, Up to 12 Mb/sec, 500 mA
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Adobe Bridge CS6 crashing before starting 5.0.2.4
Hi there,
Adobe bridge is crashing for me before even starting.
I'm running as an Administrator on Windows 7x64 and using the latest version of Bridge, 5.0.2.4
It came with Adobe inDesign 8.0.2 which works perfectly, the only problematic app on the workstation is Bridge.
I do have a version of Adobe Photoshop CS2 also installed. I understand this was an issue that was supposedly patched by Adobe a year ago reading up on the forums but this problem still obviously exists.
Even uninstalling all CS2 products and running CCleaner to wipe out all registry references to CS2 does not fix Bridge CS6.
Adobe, please advice on what to do nextSystem Info:
Windows 7 x64 SP1
Dell T1650
8GB RAM
Xeon E3-1220 V2
Crash log;
Problem signature:
Problem Event Name: APPCRASH
Application Name: Bridge.exe
Application Version: 5.0.2.4
Application Timestamp: 50d99f7a
Fault Module Name: StackHash_59c3
Fault Module Version: 6.1.7601.17725
Fault Module Timestamp: 4ec49b8f
Exception Code: c0000374
Exception Offset: 000ce6c3
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 3081
Additional Information 1: 59c3
Additional Information 2: 59c39f5460f96c9e8c0a2e4cf426da4f
Additional Information 3: f054
Additional Information 4: f054c556062bcb3c14c6b443b38515c8
Event Viewer log;
Faulting application name: Bridge.exe, version: 5.0.2.4, time stamp: 0x50d99f7a
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000374
Fault offset: 0x000ce6c3
Faulting process id: 0x1fe0
Faulting application start time: 0x01ce7e8d7553cc63
Faulting application path: C:\Program Files (x86)\Adobe\Adobe Bridge CS6\Bridge.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: b3e6d539-ea80-11e2-92af-b8ca3a7791fa -
Adobe Bridge CS3 crashes on load in my Windows 7 workstation.
Adobe Bridge CS3 crashes on load in my Windows 7 workstation.
I recently completely removed, deactivated and reinstalled all my Adobe Creative Suite CS3 Master Collection to solve some problems with other application from the suite and now I'm surprise Bridge continues to fail. In my portable workstation the same software (Bridge) uses to work.
I tried launching Bridge under several compatibility modes. All failed.
Is there any know bug I should be aware of? Any fix?
Is this a common problem?Curt Y. Thank you for your answer.
It was only Bridge who was crashing. It failed to load and Windows was giving an error message.
I tried your suggestion, and resetting all options in the reset window it now loads. It was as simple as that. -
Adobe Muse keeps crashing every time I publish any website all of a sudden
Adobe Muse keeps crashing every time I publish any website all of a sudden. Not just for the website I was working on but now all my websites. It was working perfectly fine and when I hit publish it just crashes. I have multiple copies and different websites and they are all crashing when I try to publish. It seems like it is not an error for just the one website I was working on but the entire program is not functioning correctly. Here's a screen shot of the error.
Mac or Windows? What's the error that appears? If it's an Apple Crash Report, please copy/paste the first few pages of it here.
I strongly recommend against it (for multiple reasons below) but if you uninstall Muse, then go to the Creative Cloud Desktop App, and choose "Previous Version" in the Find New Apps section there will be a dropdown arrow next to the Install button. That dropdown will list all versions of Muse.
If you've saved over top your existing file using the current version, reverting Muse won't work, since older versions cannot open files saved from newer versions. If you've don't significant work in the current version, that will be lost because you'll have to go back to the file as last saved using the prior version of Muse. Finally, there's a significant probability that error/crash is related to content in the file, network configuration, or other outside forces and if that's the case reverting won't avoid the error/crash.
If you share more info about what error you're encountering, I expect we can determine a workaround/solution. -
Adobe After Effects Crash! Help! SOS!
hello, thanx for reading this question. id like to come to the point, i have just installed adobe after effects cs3 pro v8.0.0 on my pc and its working fine, until yesterday when i tried to import a video file which is in .avi format. i can tell you surely that i did nothing of consequence to the working of the program before i tried importing it! but when i double clicked the file i wanted to import, adobe after effects crashes and gives me one more chance at saving the project i was working on before freezing. i had to click close and end now to shut the program down. everything else works fine on the program except when i try to import a video file! ive heard people saying that you need to delete or reset your preferences and that would solve your problem but if that is the solution, how do i do it, and if it isn't the solution what do i do? thanx a lot for reading this question and hope u reply to it with a solution! thanks, ciao!
First, make sure you run the Adobe Updater to install any software updates. Then, try transcoding your .avi into a different format/codec. The .avi could be using one of a variety of problematic codecs. To transcode it, use Quicktime Pro, or a variety of other transcoding options (google for various software that will do this for you).
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Adobe flash CS6 crashes when using the type tool or Editing word all the time... please help!
Adobe flash CS6 crashes when using the type tool or Editing word all the time... please help!
Nobody can tell you anything without proper system info or other technical details. The standard answer with all text issues simply is, that you have a "bad font" on your system and need to get rid of it.
Mylenium -
working in adobe illustrator - computer crashed - will not soft boot or reset PRAM - should i reinstall from CD snow leopard 10.6.3? I have an extra hard drive in my MAC with time machine on it set to do auto back ups. How do i recover ?
Well first you have to figure out what is wrong with the machine and solve that problem first.
Your post is very vague on what occured, and there are many types of "crashes" it really depends upon what see on the screen and what the hardware does, we can't see it to tell you, so you have to tell us.
I suggest you run through these user tips and provide more information about your hardware.
Disconnect the TimeMachine drive for now
..Step by Step to fix your Mac
Help us to help you on these forums
Create a data recovery/undelete external boot drive
If this is going way over your head, there are local PC/Mac techs that will assist you for a fee, Apple only does hardware repairs and is advised to use them if you discover it is, especially if under warranty/AppleCare.
Hard drive and RAM upgrades can be handled yourself or by a outside tech in many older models of Mac, but don't expect Apple to cover the new parts.
Install/upgrade RAM or storage drive in Mac's -
I just started using adobe premiere so sorry if I don't know what I am talking about. Every time I try to preview stuff on the timeline or render a video, adobe premiere cc crashes. If I try to make the video, put it in queue and start the queue it still tells me it has stop working even if I closed it and only have media encoder open. Even then I can not render anything. I have re-installed it, tired to use different GPU drivers, CPU drivers, sign out and in to creative cloud. Nothing has worked. If you know a way this could be fix please let me know. Specs: i5-2320 @3.00GHz, 8GB Ram, 1TB Hard Drive, GTX 660 and all of it is on Windows 7 64-bit.
EDIT: Just installed Quick Time to see if that would help. Did not help at all.This is the message it tells me when it crashes well I'm trying to render.
Files that help describe the problem:
C:\Users\Ryan\AppData\Local\Temp\WERB261.tmp.WERInternalMetadata.xml
C:\Users\Ryan\AppData\Local\Temp\WERC8FE.tmp.appcompat.txt
C:\Users\Ryan\AppData\Local\Temp\WERCED8.tmp.mdmp
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt -
FireFox opens & Adobe Flash Plugin crashes in a WOT "automatic" download.
WOT “automatically downloads” on a separate tab every time I start FireFox. Almost every time I start FireFox the Adobe Flash Plugin crashes in the WOT automatic download and ties up my PC. The problem does not occur with Internet-Explorer which I seldom use.
1- I removed WOT and re-installed it, but it continued the same.
2- I reinstalled the Adobe Flash Plugin which I always keep up to date.
3- Please work this out.
4- Why must WOT automatically download on a separate tab every time I start FireFox? It is very annoying.
Thank you for all you do. Have a blessed day, Steve Lahey.We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and paste them into your response here.
[[Image:SubmittedCrashReports-Win7|width=520]]
<br><br>
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article. -
Since installing Maverick, all Adobe CC apps crash when I am trying to save or import.
Since installing Maverick, all Adobe CC apps crash when I am trying to save or import. I might be able to save the file if I do not try to select anything other folder than the current folder that opens (last opened). I do not use the cover view option (I see some have had problems with that), but almost always have it in list view.
Is there some setting I need to set or is there a fix for this somewhere?
Also, is it just me or does it seem like Mac crashes more now with Maverick than before?Here is a portion log from Photoshop CC from Step 1
Date/Time: 2013-11-22 19:22:56 -0500
OS Version: 10.9 (Build 13A603)
Architecture: x86_64
Report Version: 18
Command: Photoshop
Path: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
Version: 14.1.2 (14.1.2.427)
Parent: launchd [205]
PID: 437
Event: hang
Duration: 1.16s (process was unresponsive for 9 seconds before sampling)
Steps: 12 (100ms sampling interval)
Hardware model: iMac9,1
Active cpus: 2
Fan speed: 798 rpm
Free pages: 338236 pages (+1861)
Pageins: 16 pages
Pageouts: 0 pages
Swapins: 0 pages
Swapouts: 0 pages
Process: Adobe Photoshop CC [437]
Path: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
Architecture: x86_64
Parent: launchd [205]
UID: 501
Task size: 55405 pages
CPU Time: 1.087s
Note: Unresponsive for 9 seconds before sampling
Thread 0x3216 DispatchQueue 1 priority 0-35 cpu time 1.086s
12 ??? (Adobe Photoshop CC + 10804) [0x100002a34]
12 ??? (Adobe Photoshop CC + 2967993) [0x1002d49b9]
12 ??? (Adobe Photoshop CC + 2967772) [0x1002d48dc]
12 ??? (Adobe Photoshop CC + 556898) [0x100087f62]
12 ??? (Adobe Photoshop CC + 23843020) [0x1016bd0cc]
12 ??? (Adobe Photoshop CC + 23838178) [0x1016bbde2]
12 -[NSApplication run] + 646 (AppKit) [0x7fff86dfea29]
12 ??? (Adobe Photoshop CC + 23836328) [0x1016bb6a8]
12 ??? (Adobe Photoshop CC + 23833549) [0x1016babcd]
12 -[NSApplication sendEvent:] + 2021 (AppKit) [0x7fff86fae744]
12 ??? (AdobeOwl + 223946) [0x1043f6aca]
12 -[NSWindow sendEvent:] + 3721 (AppKit) [0x7fff8700df71]
12 ??? (Adobe Photoshop CC + 24599380) [0x101775b54]
12 ??? (Adobe Photoshop CC + 24595429) [0x101774be5]
12 ??? (Adobe Photoshop CC + 547869) [0x100085c1d]
12 ??? (Adobe Photoshop CC + 541782) [0x100084456]
12 ??? (Adobe Photoshop CC + 9041949)
I also see this message:
*** Assertion failure in -[PSCocoaMenu itemAtIndex:], /SourceCache/AppKit/AppKit-1265/Menus.subproj.NSMenu.m:865
Also, here is a .hang report that I found
Path: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
Process: Adobe Photoshop CC [939]
Path: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
11 ??? (Adobe Photoshop CC + 10804) [0x100002a34]
11 ??? (Adobe Photoshop CC + 2967993) [0x1002d49b9]
11 ??? (Adobe Photoshop CC + 2967772) [0x1002d48dc]
11 ??? (Adobe Photoshop CC + 556898) [0x100087f62]
11 ??? (Adobe Photoshop CC + 23843020) [0x1016bd0cc]
11 ??? (Adobe Photoshop CC + 23838178) [0x1016bbde2]
11 ??? (Adobe Photoshop CC + 23838420) [0x1016bbed4]
11 ??? (Adobe Photoshop CC + 554787) [0x100087723]
11 ??? (Adobe Photoshop CC + 555164) [0x10008789c]
11 ??? (Adobe Photoshop CC + 582218) [0x10008e24a]
11 ??? (Adobe Photoshop CC + 551140) [0x1000868e4]
11 ??? (Adobe Photoshop CC + 1096492) [0x10010bb2c]
11 ??? (Adobe Photoshop CC + 1066245) [0x100104505]
11 ??? (Adobe Photoshop CC + 1106928) [0x10010e3f0]
11 ??? (Adobe Photoshop CC + 9028189) [0x10089c25d]
11 ??? (Adobe Photoshop CC + 543403) [0x100084aab]
11 ??? (Adobe Photoshop CC + 9047434) [0x1008a0d8a]
11 ??? (Adobe Photoshop CC + 539561) [0x100083ba9]
11 ??? (Adobe Photoshop CC + 23909304) [0x1016cd3b8]
11 ??? (Adobe Photoshop CC + 24013556) [0x1016e6af4]
11 ??? (Adobe Photoshop CC + 26858074) [0x10199d25a]
11 ??? (Adobe Photoshop CC + 26851948) [0x10199ba6c]
11 ??? (Adobe Photoshop CC + 26855800) [0x10199c978]
11 ??? (Adobe Photoshop CC + 2771725) [0x1002a4b0d]
11 ??? (Adobe Photoshop CC + 24013556) [0x1016e6af4]
11 ??? (Adobe Photoshop CC + 2351757) [0x10023e28d]
0x100000000 - 0x103bb5f07 com.adobe.Photoshop 14.1.2 (14.1.2.427) <CC99E953-1231-383F-BC67-BCE95BA4E2A7> /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
0x106bf3000 - 0x107282fef com.adobe.PlugPlugOwl 4.0.1.34 (4.0.1.34) <762B5A6D-E532-3EDD-9E8C-6A52F77BF985> /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Frameworks/PlugPlugOwl.framework/Versions/A/PlugPlugOwl
0x10ff7d000 - 0x10ffffff7 MultiProcessor Support <551607FA-AC71-39ED-871E-0F26335ADF89> /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Required/Plug-Ins/Extensions/MultiProcessor Support.plugin/Contents/MacOS/MultiProcessor Support
0x116600000 - 0x116848ff7 com.adobe.PSAutomate 13.0 (13.0) <C674EBC3-36AA-368A-B400-0EB597CC8F23> /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Required/Plug-Ins/Extensions/ScriptingSupport.plugin/Contents/M acOS/ScriptingSupport
0x1168cb000 - 0x1168d9fff com.adobe.boost_threads.framework 7.0.0 (7.0.0.0) <C44EEFDE-8A50-303A-8DF6-197E37C34DFC> /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Frameworks/boost_threads.framework/Versions/A/boost_threads
0x118bb8000 - 0x118c19ff7 com.adobe.dvatransport.framework 7.0.0 (7.0.0.0) <0BF14F9A-4525-3A85-8F11-174E23A01D57> /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Frameworks/dvatransport.framework/Versions/A/dvatransport
0x11cfdd000 - 0x11d227fff com.adobe.dvacore.framework 7.0.0 (7.0.0.0) <DE7B7941-89B3-3A19-A7BE-28E9BB2BC2DD> /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Frameworks/dvacore.framework/Versions/A/dvacore
Path: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Frameworks/AdobeCrashReporter.framework/Required/AdobeCrashDaem on.app/Contents/MacOS/AdobeCrashDaemon
Parent: Adobe Photoshop CC [939]
Responsible: Adobe Photoshop CC [939]
Responsible: Adobe Photoshop CC [939]
Not sure if any of this helps... -
Adobe Bridge CC crashes when opening file with Photoshop CC or Camera RAW!
Adobe Bridge CC crashes when opening file with Photoshop CC or Camera RAW!
- Tried to Reset the preference with CTRL + Click.
- It's just new clean install didn't do anything with it yet.
- Windows 8.
Any help?Just that one project, or any project? Can you create new projects?
-
Trying to load a Dreamweaver CS5 extension called Image Show Pro to mac operating system 10.9.2. Trial version worked fine, but when I try to load full version, Adobe Extension Manager crashes. I have downloaded new Extension Manager for CS5. and still crashes. Anybody else experience this? email:[email protected]
Hi bigd_bud,
Can you see if the solutions in this post help?
Re: Adobe Extension Manager crashes on mac 10.8
Thanks,
Preran -
adobe updater is crashing with adobe photoshop elements 6 and mac os version 10.9.4 (on a brand new install) . How to overcome this ?
Maybe I typed it wrong ...it is unchecked.
This is the message I receive:
Process: Adobe Updater
Path: /Applications/Utilities/Adobe Utilities.localized/*/Adobe Updater.app/Contents/MacOS/Adobe Updater
Identifier: "com.Adobe.ESD.AdobeUpdaterApplication"
Version: Adobe Updater 5.1.0.1082 (5.1.0.1082)
Code Type: X86 (Native)
Parent Process: launchd
Responsible: Adobe Updater
User ID: 501
Date/Time: 2014-11-21 12:39:47.691 -0600
OS Version: Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: 42CCAEE7-C520-BA70-4B27-711A184AB1A5
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
abort() called
terminating with uncaught exception of type std::runtime_error: Unable to determine registration filepath!
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x93982952 __pthread_kill + 10
1 libsystem_pthread.dylib 0x96f15167 pthread_kill + 101
2 libsystem_c.dylib 0x940f029c abort + 155
3 libc++abi.dylib 0x99fe06c9 abort_message + 169
4 libc++abi.dylib 0x9a00147d default_terminate_handler() + 264
5 libc++abi.dylib 0x99ffec30 std::__terminate(void (*)()) + 14
6 libc++abi.dylib 0x99ffe64b __cxa_throw + 116
7 "com.Adobe.ESD.AdobeUpdaterApplication"0x0004e4a3 0x1000 + 316579
8 "com.Adobe.ESD.AdobeUpdaterApplication"0x00056f19 0x1000 + 352025
9 "com.Adobe.ESD.AdobeUpdaterApplication"0x00024499 0x1000 + 144537
10 "com.Adobe.ESD.AdobeUpdaterApplication"0x000139c0 0x1000 + 76224
11 "com.Adobe.ESD.AdobeUpdaterApplication"0x00002912 0x1000 + 6418
12 "com.Adobe.ESD.AdobeUpdaterApplication"0x0000282d 0x1000 + 6189
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x93983992 kevent64 + 10
1 libdispatch.dylib 0x96f1e899 dispatchmgr_invoke + 238
2 libdispatch.dylib 0x96f1e532 dispatchmgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x93983046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x96f15dcf pthreadwqthread + 372
2 libsystem_pthread.dylib 0x96f19cce start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib 0x93983046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x96f15dcf pthreadwqthread + 372
2 libsystem_pthread.dylib 0x96f19cce start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x93983046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x96f15dcf pthreadwqthread + 372
2 libsystem_pthread.dylib 0x96f19cce start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0xa10e2c0c ecx: 0xbffff0dc edx: 0x93982952
edi: 0xa13a31a8 esi: 0x00000006 ebp: 0xbffff0f8 esp: 0xbffff0dc
ss: 0x00000023 efl: 0x00000206 eip: 0x93982952 cs: 0x0000000b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x99fe3e46
Logical CPU: 0
Error Code: 0x00080148
Trap Number: 132
Binary Images:
0x1000 - 0x24cff7 +"com.Adobe.ESD.AdobeUpdaterApplication" (Adobe Updater 5.1.0.1082 - 5.1.0.1082) <3D59867C-5698-4D46-AD1F-C357C48B75AA> /Applications/Utilities/Adobe Utilities.localized/*/Adobe Updater.app/Contents/MacOS/Adobe Updater
0x3ce000 - 0x3d9fff com.apple.CommerceCore (1.0 - 42) <D28DD970-4B69-3848-9BCC-3C67323B3D9C> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCor e.framework/Versions/A/CommerceCore
0x493f000 - 0x4964ff9 com.apple.framework.familycontrols (4.1 - 410) <A33A97EE-C735-38BA-9B49-5D78DAA3DEDA> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
0x8fea6000 - 0x8fed8417 dyld (239.4) <0F2176BD-4239-3506-BA41-3B885269520E> /usr/lib/dyld
0x90008000 - 0x90023ff5 com.apple.openscripting (1.4 - 157) <5C161A52-8D2F-3D56-A988-05727BED7A59> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework /Versions/A/OpenScripting
0x90024000 - 0x90025fff liblangid.dylib (117) <F18F76C6-7E4B-34AD-AE81-C1C031BF2F7D> /usr/lib/liblangid.dylib
0x90026000 - 0x90109ff7 libcrypto.0.9.8.dylib (52) <D3AB1D26-30BA-36D3-956C-EC7D7185C396> /usr/lib/libcrypto.0.9.8.dylib
0x9010a000 - 0x90135ff7 libsystem_network.dylib (241.3) <71EBA489-386D-3608-ADE6-CB50EBD1AB1B> /usr/lib/system/libsystem_network.dylib
0x90136000 - 0x9052effb com.apple.CoreGraphics (1.600.0 - 599.35.4) <2B46D887-CAED-30F3-B009-1EBF0C71DC2E> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x9069c000 - 0x906a5fff com.apple.audio.SoundManager (4.1 - 4.1) <68B7CEB7-AF09-3E24-8548-6ABF065B5186> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/V ersions/A/CarbonSound
...and it goes on and on.
Joy (Awbrey) Schichtl
[email protected] -
Adobe PP CS6 Crashes Constantly! PLEASE POST A SOLUTION.
Adobe PP constantly crashes. Counted over 100 today! It freezes shortly after or during the loading of the project assets. At times when it does load, performance is nightmarishly slow. Simple commands takes minutes to be performed but it hangs shortly after anyway, so its a complete redundancy from start to finish.
On top of that, PP constnatly looses rendered files for video previews everytime you exit the software or after few exists. A huge waste of time trying to re-render such a complicated timeline with over 17 tracks of video and effects. After so many versions of PP, a simple smart rendering still remains a top issue and by the way that was among the selling ptuch for CS6!
I see tens of other posts in the forum with reports of unrelenting crashes, followed all suggestions and performed every troubleshooting I could think of under the sun, to no avail. Is there a solution for this problem? Things like trashing preferences, deleting cache files, etc do not work, so I ask the staff to provide a link to some meaninful troubleshooting document and not paste a general answer for the sake of having answered the question.
-I've disabled CUDA and Nvedia Mercury Engine Playback alltogether for Software Acceleration Only since Adobe admits the bug. Great to know investment in Nvedia was a total waste for the so called greater perfromance.
- Set the memory to memory instead of perforamnce and vice versa. No difference.
- Reduced and increased RAM available to PP. No difference. I have 32GB of RAM installed but at the most PP uses 9GB.
- Deleted and re-rendered work area files, media cache and the entire media cache folder. Premire crashed hundreds of times until it re-rendered and conformed all audio files. The Media Files folder keeps balooning in size even though the number of files in the project hasn't changed.
- Ended up creating a new project, imported the master sequence from the troubled project, still no luck.
- Nesting the sequences doesn't fix the issue either.
- Ended up wiping out the whole system, reinstalled OS and Adobe CS6, and problem is still there.
- I am on Mountain Lion, a very fast Macpro desktop with solid state drives and have the latest PP updates installed. No plug ins whatsoever so risk of intereference is out the window.
- I work with GOP based AVCHD media, MPEG2 transport stream
- Restarting the system never fixes anything. If anything it prompts the software to re-index all files from scratch adding to the wait times upon loading a project.
- Problem is present with other projects I load so its not a corrupt file issue, its some kind of an incidious bug. The only projects that open fine are the small ones with less than 15 minutes of content (although complicated effects).
So PP can't handle a large project or this is a known bug? Please someone experienced in troubleshooting point me at a solution. In the middle of a large project and this has disabled the production schedule altogether.
The software was fine up until tihs problem showed and other forum reports report the sudden appearance of this malfunction. I cant think of anything that might have changed, other than progressing with a complicated project in terms of effects, etc. After many hangs and restart of the software, without any apparent explanation, PP loads and funcitons as it should only once, works fine for a while and then crashes and you have to restart the project many times more until you get it to stabalize (up to a hundred or more). I don't know what keeps the project sluggish and what makes it all go away on very rare occassions. Its a total mystery. During the sluggish period, monitor activity shows that premire is doing something but I've confirmed that its not writing anything to the Media Cache or Media Cashe files folder. The status of media says ALL LOADED and no indexing is going on either, so I am not sure what the heck is tying up PP.What are the specs on your system?
If you're on Windows, please update the driver for your processor. That step has resolved a crash-on-launch for several customers.
Do you have any codec packs or third-party effects or transitions installed?
In the bottom left corner of the "Premiere Pro has stopped working" dialog, there should be a link that reads "View problem details." Please click that and paste just the top few lines here (see the example here: http://forums.adobe.com/thread/1261230?tstart=0)
These threads might have some other suggestions:
http://forums.adobe.com/message/5533149?tstart=0#5533149
http://forums.adobe.com/message/5484148#5484148 -
Adobe Illustrator CS6 crashes with spinning ball on MAC OS X 10.6.8 on new or existing files. Help?
Message was edited by: stanbujakReset your prefs, or with Ilustrator closed move this folder to your desktop
/Users/(YOURNAME)/Library/Preferences/Adobe Illustrator CS6 Settings/ -
The Adobe Application Manager crashes every time I try to download a free trial
The Adobe Application Manager crashes every time I try to download a free trial of CC Premiere Pro. Why?
1st question would be what is your computer... Windows or Mac, and which EXACT operating system?
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