Adobe Application Manager Download Error Contact Support
I tried to launch the appication manager. It tried to download or update or something and now I have an error. It says to contact support but I can't really see from your awful website how one does that.
Please tell me how to fix this!
Sorry to know that you are having trouble with Adobe Application Mnager. Please check - http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773 if you have not already checked.
Also, this is not the right product forum for this question. If you need further help, please post your question to the Creative Suite forums.
Thanks
Ameeth
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Adobe Application Manager Download Error (and other problems)
Last week I purchased a Creative Cloud membership (Student and Teacher Edition, if that matters at all). When I tried to download applications, the Adobe Application Manager seemed to be unable to connect and instead displayed "Download Error. Press Retry to try again or contact customer support." I read some of the responses to this problem on the forums, and after trying several things, I got it to work (I'm honestly not sure what I did that caused it to work). However, it is now failing to work again and I can't seem to fix it this time. As an additional problem, When I tried to open Adobe Premiere Pro (which I managed to download when I got the App Manager working for a while), I got the opening screen that asked me to open a project or start a new project. No matter what I clicked on, Premiere Pro closed with an error message. Just as with the App Manager (and at the same time), I managed to get Premiere Pro to work (it seemed to work after I set permissions so I thought I solved it), so I was able to use it for a day. However, now the problem has returned.
I don't know if these two problems are related, but they started working at the same time and stopped working at the same time, so I'm posting them together in case there is a connection. I am running Windows Vista on my home computer. I can sign on to the creative cloud online without problem so it recognizes me as a creative cloud subscriber. My Internet connection is working fine. I have disabled all firewalls and it still doesn't work. Very frustrating, obviously.
Thanks for your time and any help or suggestions you can give.
- KPKardypaine for your Internet configuration difficulties I would recommend reviewing Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.
For the failure of Premiere Pro to open you will want to review the install log to see if you received an installation error. You can find details on how to locate and interpret the installation logs at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html. -
Question Adobe Application Manager download error
I've bought Photoshop CC this evening and I've a download error and this what is saying: Adobe Application Manager is damaged and need to be installated again. Please contact customer service. I also can't install it again.
So I like to know wahat i've to do!!
Elizabeth de VriesHi Elizabeth,
You can perform the following steps.
1. Update the CC App
http://helpx.adobe.com/creative-cloud/help/install-apps.html
2. You can run the cleaner tool & reinstall
http://www.adobe.com/support/contact/cscleanertool.html (cleaner tool link)
http://helpx.adobe.com/creative-suite/kb/troubleshoot-creative-cloud-installation-download .html#installation_failed (troubleshooting)
Please let us know if it was helpful.
Note: Prior to any steps mentioned,please check that system requirements are met.(http://www.adobe.com/products/creativecloud/tech-specs.html)
Regards,
Rajshree -
*FIX?* Adobe Application Manager - Download Error (Creative Cloud)
So I just started the subscription for the Creative Cloud and I downloaded the Adobe Application Manager, which seemed to have installed fine, and when I go into my creative cloud and click download, under for example photoshop, I get Download Error - Contact Customer Support in my AAM (Adobe Application Manager). I have tried many things that people in the forums have suggested from turing off my firewalls, to uninstalled and restarting my computer, I downloaded the most up to date AAM. Any other suggestions? I just got my subscription literally moments ago so I am a little bummed I can't access any of my new software.
I am using a Mac, if that makes any different. Hope someone can help.
Also, when I go to open up the AAM without clicking download for a adobe product the same Download Error pops up.
*So I may have fixed the problem accidentally, I downloaded a trial of photoshop. When I downloaded the photoshop trial it allowed me to use my subscription for my creative cloud. It also had me download the Adobe Download Assistant. I think the Adobe Download Assistant was the thing I was missing, now my AAM seems to let me download the rest of the programs I need. Hope this helps anybody else.*TGarcia if you are on a managed network then please work with your I.T. department to ensure that the Adobe Application Manager/PDApp.exe has proper access to the Internet.
If you are on a non-managed network then please see Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html. -
Adobe Application Manager Download Error
I'm having problems with installing the Adobe Application Manager (latest version) on my iMac running OSX 10.7.3. I've attached a screen shot of the error message I get when launching Adobe Application Manager.
I've managed to successfully install it on my MacBook Air also running OSX 10.7.3. Any help would be much appreciated.
Thanks!Download and install the Adobe Creative Suite Cleaner Tool: http://www.adobe.com/support/contact/cscleanertool.html and select the 3rd option and remove cleative cloud.
Then, download Adobe Application Manager for the below link.
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774 -
Adobe Application Manager - Download Error on Mac 10.7.5
Hello,
please help.
I have this problem for more than a week now. I have contacted Adobe support almost every day, but all the solutions they suggested did not work. I have uninstalled the AAM and Creative Cloud App several times, installed again, deleted the AAMUpdater folder, the opm.db file, installed only the AAM, but I still can't access the Creative Cloud. The Programms installed before on the same computer are CS6 from the Creative Cloud in international english. The error appeared after upgrading the Creative Cloud App. The version installed now is: 1.0.0.183, and the AAM is 7.0. I have used Safari, Firefox and Chrome without success. There are no firewall or network problems because the second machine I have, an older one, running 10.6.8. connects with Creative Cloud without any problems through the same router. The computer I work with is a MacBook Pro with 10.7.5. in german. Could it be a language problem? I have used the english software on a german OS for years now... the last one beeing CS6 from the Creative Cloud.
Today, the installed software (CS6) started bringing this error while starting "Adobe Application Manager, required to verify your license, is missing or damaged."
So please help, any kind of solution is welcome... my time is running out. I am using those Apps for work. The customers are waiting... Thank you.
Petru Stendl
P.S. Please see the screenshots (they are in german, but I understand that the problem is international).this is from the console log this morning. I hope it helps.
03.07.13 11:30:48,344 [0x0-0x42042].com.adobe.acc.AdobeCreativeCloud: 2013-07-03
11:30:48 : INFO get service manager executable name
03.07.13 11:31:05,664 [0x0-0x42042].com.adobe.acc.AdobeCreativeCloud: 2013-07-03 11:31:05 : INFO get service manager executable name
03.07.13 11:31:09,982 [0x0-0x42042].com.adobe.acc.AdobeCreativeCloud: objc[539]: Class HTTPHeader is implemented in both /Applications/Utilities/Adobe Creative Cloud/AppsPanel/AppsPanelIL.dylib and /Applications/Utilities/Adobe Application Manager/UWA/UpdaterCore.framework/UpdaterCore. One of the two will be used. Which one is undefined.
03.07.13 11:31:09,982 [0x0-0x42042].com.adobe.acc.AdobeCreativeCloud: objc[539]: Class ProxyManager is implemented in both /Applications/Utilities/Adobe Creative Cloud/AppsPanel/AppsPanelIL.dylib and /Applications/Utilities/Adobe Application Manager/UWA/UpdaterCore.framework/UpdaterCore. One of the two will be used. Which one is undefined.
03.07.13 11:31:35,346 Console: Could not find image named 'BackArrow'.
03.07.13 11:31:35,347 Console: Could not find image named 'ForwardArrow'.
03.07.13 11:36:21,460 warmd: [_bootcachectl_playlist_dir_for_user:1887] Assertion failed: ((*__error()) == 2): stat'ing /var/db/BootCaches/C1A3B910-493E-4A1F-AAD0-831C91967EE6 failed: 13 Permission denied
03.07.13 11:36:21,783 warmd: [_bootcachectl_playlist_exists:446] Assertion failed: ((*__error()) == 2): stat'ing /var/db/BootCaches/C1A3B910-493E-4A1F-AAD0-831C91967EE6/app.com.apple.TextEdit.playlist failed: 13 Permission denied
03.07.13 11:36:40,626 com.apple.security.pboxd: Could not find image named 'ToolbarArrangeByTemplate'.
03.07.13 11:36:40,627 com.apple.security.pboxd: 2013-07-03 11:36:40.625 com.apple.security.pboxd[573:1a07] Could not find image named 'ToolbarArrangeByTemplate'.
03.07.13 11:36:41,549 com.apple.security.pboxd: kCGErrorIllegalArgument: CGSGetWindowTags: Invalid window 0xfe
03.07.13 11:36:41,549 com.apple.security.pboxd: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
03.07.13 11:36:41,549 com.apple.security.pboxd: kCGErrorIllegalArgument: CGSSetHideOnDeact: error getting window tags
03.07.13 11:36:41,628 com.apple.security.pboxd: kCGErrorIllegalArgument: CGSCopyWindowColorSpace: Invalid window 0xfe
03.07.13 11:39:25,225 warmd: [_bootcachectl_playlist_dir_for_user:1887] Assertion failed: ((*__error()) == 2): stat'ing /var/db/BootCaches/C1A3B910-493E-4A1F-AAD0-831C91967EE6 failed: 13 Permission denied
03.07.13 11:39:25,225 warmd: [_bootcachectl_playlist_exists:446] Assertion failed: ((*__error()) == 2): stat'ing /var/db/BootCaches/C1A3B910-493E-4A1F-AAD0-831C91967EE6/app.com.adobe.Photoshop.playlist failed: 13 Permission denied
03.07.13 11:39:25,459 warmd: [_bootcachectl_playlist_dir_for_user:1887] Assertion failed: ((*__error()) == 2): stat'ing /var/db/BootCaches/C1A3B910-493E-4A1F-AAD0-831C91967EE6 failed: 13 Permission denied
03.07.13 11:39:26,911 PDApp: CFURLCreateWithString was passed this invalid URL string: '/System/Library/Frameworks/' (a file system path instead of an URL string). The URL created will not work with most file URL functions. CFURLCreateWithFileSystemPath or CFURLCreateWithFileSystemPathRelativeToBase should be used instead. -
Windows adobe application manager download error.
The AAP has a download error to where I cant access my apps on windows.
What specific error are you receiving Kennedy? Also which version of Windows do you have installed?
-
Downloaded the AAM through the creative cloud site, it installs and when run it shows this error message "Download Error, Contact Support." I then downloaded the AAM as a package from Adobe support. Before installing it I removed the previous install from my computer. The program installed again but I recieved the same message. I cannot download any apps from the Creative Cloud because of this.
I have searched the support pages and cannot find anyone having an error message like this one.From the Creative Cloud web site, when I start a download of an app within one second the application manager opens and immediately gives me this error message.
I have not been able to download anything or sign in with my Adobe ID (using AAM). I also get this same error message if I open the AAM from my computer. -
Application Manager Download Error
I downloaded and installed the Adobe Application Manager and it worked finr the first time, but upon subsequent tries it fails to open correctly. I contacted support and they worked through the problem, having me change a few names on some associated program files on my hard drive and downloading it again. This allowed it to work properly but only the first time i opened it. It is again giving me the "Download Error - Contact Support". Surely there is a way to resolve this without having to rename files and redownload everytime.
Any help is greatly appreciated. This is on Windows 7.
Daniel.Hi Flynnie_boi
Please refer : http://forums.adobe.com/message/5369406 -
My Creative Cloud wont show the Apps, it says download Error contact support. And on the Home Menu on the creative cloud for MAC desktop it just loads and loads and never stops. Help please!!
Hypesuh I would recommend reviewing both Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html and Creative Cloud app doesn't open and hangs on spinning progress wheel - http://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html as it appears both documents are applicable towards the difficulties which you are currently facing.
-
Adobe application manager getting error code : A12E6 please what can i do ?
adobe application manager getting error code : A12E6 please what can i do ?
Anass63113494 what Adobe software or service are you attempting to install? Also which operating system are you using?
-
Adobe Application Manager: Crash / Error Download from Apps
Hello, I has a follow problem. AAM crasht the download for Apps. Mac OS X 10.8.3.
Process: PDApp [249]
Path: /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/MacOS/PDApp
Identifier: com.adobe.PDApp
Version: 7.0.0.324 (7.0.0.324)
Code Type: X86 (Native)
Parent Process: launchd [152]
User ID: 501
Date/Time: 2013-05-09 16:38:01.126 +0200
OS Version: Mac OS X 10.8.3 (12D78)
Report Version: 10
Interval Since Last Report: 19505 sec
Crashes Since Last Report: 6
Per-App Interval Since Last Report: 2256 sec
Per-App Crashes Since Last Report: 6
Anonymous UUID: C49D8B1E-B095-3C39-12CD-7CEC2FF7D3C9
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
VM Regions Near 0:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/MacOS/PDApp
__TEXT 0000000000001000-00000000000a3000 [ 648K] r-x/rwx SM=COW /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/MacOS/PDApp
Application Specific Information:
objc_msgSend() selector name: retain
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x91919a8b objc_msgSend + 27
1 CCMNative.dylib 0x0c185a34 OSXMLParser::addChildToNode(void*, void*) + 100
2 CCMNative.dylib 0x0c10cf18 getPrefFromOPM(MessageObject const&) + 2385
3 CCMNative.dylib 0x0c188e02 0xc103000 + 548354
4 CCMNative.dylib 0x0c188c79 Applet::executeMethodWithMessage(MessageObject&) + 147
5 CCMNative.dylib 0x0c114462 processMessage + 115
6 com.adobe.PDApp 0x00010ac2 0x1000 + 64194
7 com.adobe.PDApp 0x00003ab8 0x1000 + 10936
8 com.adobe.PDApp 0x000038f5 0x1000 + 10485
9 com.adobe.PDApp 0x00009142 0x1000 + 33090
10 com.adobe.ape 0x01d43757 APEStreamWrite + 83079
11 com.adobe.ape 0x01d4a4cd APEStreamWrite + 111101
12 com.adobe.ape 0x01d4c8cd APEStreamWrite + 120317
13 com.adobe.ape.engine 0x06d702fe SWFLPlayer_Initialize + 350
14 com.adobe.ape.engine 0x069cdea5 APXGetHostAPI + 1009397
15 ??? 0x09c7828f 0 + 164070031
16 ??? 0x0be0551c 0 + 199251228
17 ??? 0x0be05c5f 0 + 199253087
18 ??? 0x0be05ff9 0 + 199254009
19 ??? 0x0be055cc 0 + 199251404
20 ??? 0x0be4f18e 0 + 199553422
21 ??? 0x0be4ba35 0 + 199539253
22 ??? 0x0be4bbb9 0 + 199539641
23 ??? 0x0be4bdd9 0 + 199540185
24 ??? 0x0d800a70 0 + 226495088
25 com.adobe.ape.engine 0x070abcbf SWFLPlayer_Initialize + 3390239
26 ??? 0x0d800dfc 0 + 226495996
27 com.adobe.ape.engine 0x070abcbf SWFLPlayer_Initialize + 3390239
28 ??? 0x0af83efc 0 + 184041212
29 com.adobe.ape.engine 0x070a9496 SWFLPlayer_Initialize + 3379958
30 com.adobe.ape.engine 0x070aa84b SWFLPlayer_Initialize + 3385003
31 com.adobe.ape.engine 0x0700241f SWFLPlayer_Initialize + 2695807
32 ??? 0x0af840c8 0 + 184041672
33 ??? 0x0af8452f 0 + 184042799
34 ??? 0x0af84678 0 + 184043128
35 ??? 0x0af84897 0 + 184043671
36 ??? 0x0bd23db8 0 + 198327736
37 ??? 0x0be51760 0 + 199563104
38 ??? 0x0be5040a 0 + 199558154
39 ??? 0x0be515dc 0 + 199562716
40 ??? 0x0af83efc 0 + 184041212
41 com.adobe.ape.engine 0x070a9496 SWFLPlayer_Initialize + 3379958
42 com.adobe.ape.engine 0x070aa84b SWFLPlayer_Initialize + 3385003
43 com.adobe.ape.engine 0x0700241f SWFLPlayer_Initialize + 2695807
44 ??? 0x0af840c8 0 + 184041672
45 ??? 0x0af8452f 0 + 184042799
46 ??? 0x0af84678 0 + 184043128
47 ??? 0x0af84897 0 + 184043671
48 ??? 0x0bd23db8 0 + 198327736
49 ??? 0x0be51760 0 + 199563104
50 ??? 0x0be52452 0 + 199566418
51 ??? 0x0af83efc 0 + 184041212
52 com.adobe.ape.engine 0x070a9496 SWFLPlayer_Initialize + 3379958
53 com.adobe.ape.engine 0x070aa84b SWFLPlayer_Initialize + 3385003
54 com.adobe.ape.engine 0x0700241f SWFLPlayer_Initialize + 2695807
55 ??? 0x0af840c8 0 + 184041672
56 ??? 0x0af8452f 0 + 184042799
57 ??? 0x0af84678 0 + 184043128
58 ??? 0x0af84897 0 + 184043671
59 ??? 0x0bd23db8 0 + 198327736
60 ??? 0x0be51760 0 + 199563104
61 ??? 0x0be53aba 0 + 199572154
62 ??? 0x0af83efc 0 + 184041212
63 com.adobe.ape.engine 0x070a9496 SWFLPlayer_Initialize + 3379958
64 com.adobe.ape.engine 0x070aa84b SWFLPlayer_Initialize + 3385003
65 com.adobe.ape.engine 0x0700241f SWFLPlayer_Initialize + 2695807
66 ??? 0x0af840c8 0 + 184041672
67 ??? 0x0af8452f 0 + 184042799
68 ??? 0x0af84678 0 + 184043128
69 ??? 0x0af84897 0 + 184043671
70 ??? 0x0bd23db8 0 + 198327736
71 ??? 0x0be51760 0 + 199563104
72 ??? 0x0d801ab8 0 + 226499256
73 com.adobe.ape.engine 0x070abcbf SWFLPlayer_Initialize + 3390239
74 ??? 0x0af83efc 0 + 184041212
75 com.adobe.ape.engine 0x070a9496 SWFLPlayer_Initialize + 3379958
76 com.adobe.ape.engine 0x070aa84b SWFLPlayer_Initialize + 3385003
77 com.adobe.ape.engine 0x0700241f SWFLPlayer_Initialize + 2695807
78 ??? 0x0af840c8 0 + 184041672
79 ??? 0x0af8452f 0 + 184042799
80 ??? 0x0af84678 0 + 184043128
81 ??? 0x0af84897 0 + 184043671
82 ??? 0x0bd23db8 0 + 198327736
83 ??? 0x0be51760 0 + 199563104
84 ??? 0x0d8080ef 0 + 226525423
85 ??? 0x0af83efc 0 + 184041212
86 com.adobe.ape.engine 0x070a9496 SWFLPlayer_Initialize + 3379958
87 com.adobe.ape.engine 0x070aa84b SWFLPlayer_Initialize + 3385003
88 com.adobe.ape.engine 0x0700241f SWFLPlayer_Initialize + 2695807
89 ??? 0x0af840c8 0 + 184041672
90 ??? 0x0af8452f 0 + 184042799
91 ??? 0x0af84678 0 + 184043128
92 ??? 0x0af84897 0 + 184043671
93 ??? 0x0bd23db8 0 + 198327736
94 ??? 0x0c6a2cfd 0 + 208284925
95 ??? 0x0c6a34f8 0 + 208286968
96 ??? 0x0c69fbd8 0 + 208272344
97 com.adobe.ape.engine 0x069bfb86 APXGetHostAPI + 951254
98 com.adobe.ape.engine 0x069b986d APXGetHostAPI + 925885
99 com.adobe.ape.engine 0x069c2e3d APXGetHostAPI + 964237
100 com.adobe.ape.engine 0x06b6add1 APXGetHostAPI + 2700833
101 ??? 0x09c7f331 0 + 164098865
102 ??? 0x0a9b5a30 0 + 177953328
103 ??? 0x0c6a3b87 0 + 208288647
104 ??? 0x0c6a3c51 0 + 208288849
105 ??? 0x0c6a3d29 0 + 208289065
106 ??? 0x0c69fc60 0 + 208272480
107 ??? 0x0b8a23cb 0 + 193602507
108 ??? 0x0be05b88 0 + 199252872
109 ??? 0x0b8a6730 0 + 193619760
110 ??? 0x0af83efc 0 + 184041212
111 com.adobe.ape.engine 0x070a9496 SWFLPlayer_Initialize + 3379958
112 com.adobe.ape.engine 0x070aa84b SWFLPlayer_Initialize + 3385003
113 com.adobe.ape.engine 0x0700241f SWFLPlayer_Initialize + 2695807
114 ??? 0x0af840c8 0 + 184041672
115 ??? 0x0af8452f 0 + 184042799
116 ??? 0x0af84678 0 + 184043128
117 ??? 0x0af84897 0 + 184043671
118 ??? 0x0be05093 0 + 199250067
119 ??? 0x0b8a6a30 0 + 193620528
120 com.adobe.ape.engine 0x070aa964 SWFLPlayer_Initialize + 3385284
121 com.adobe.ape.engine 0x0700241f SWFLPlayer_Initialize + 2695807
122 ??? 0x0afec31e 0 + 184468254
123 ??? 0x0afe8520 0 + 184452384
124 com.adobe.ape.engine 0x069bfb86 APXGetHostAPI + 951254
125 com.adobe.ape.engine 0x069b9426 APXGetHostAPI + 924790
126 com.adobe.ape.engine 0x069bd840 APXGetHostAPI + 942224
127 com.adobe.ape.engine 0x069c540e APXGetHostAPI + 973918
128 com.adobe.ape.engine 0x06df3de3 SWFLPlayer_Initialize + 539715
129 com.adobe.ape.engine 0x06b6af9a APXGetHostAPI + 2701290
130 ??? 0x09c7e853 0 + 164096083
131 ??? 0x09c7e4f0 0 + 164095216
132 com.adobe.ape.engine 0x06df3ffe SWFLPlayer_Initialize + 540254
133 com.adobe.ape.engine 0x06a87974 APXGetHostAPI + 1769924
134 com.adobe.ape.engine 0x06a87a92 APXGetHostAPI + 1770210
135 com.adobe.ape.engine 0x06a43de0 APXGetHostAPI + 1492528
136 com.adobe.ape.engine 0x06a86c4a APXGetHostAPI + 1766554
137 com.adobe.ape.engine 0x06d1e23b APXGetHostAPI + 4483723
138 com.adobe.ape.engine 0x06d1e8b4 APXGetHostAPI + 4485380
139 com.adobe.ape.engine 0x06d72888 SWFLPlayer_Initialize + 9960
140 com.apple.CoreFoundation 0x91df305f __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 15
141 com.apple.CoreFoundation 0x91df2a89 __CFRunLoopDoSources0 + 233
142 com.apple.CoreFoundation 0x91e18836 __CFRunLoopRun + 934
143 com.apple.CoreFoundation 0x91e1802a CFRunLoopRunSpecific + 378
144 com.apple.CoreFoundation 0x91e17e9b CFRunLoopRunInMode + 123
145 com.apple.HIToolbox 0x97533f5a RunCurrentEventLoopInMode + 242
146 com.apple.HIToolbox 0x97533cc9 ReceiveNextEventCommon + 374
147 com.apple.HIToolbox 0x97533b44 BlockUntilNextEventMatchingListInMode + 88
148 com.apple.AppKit 0x9366f9aa _DPSNextEvent + 724
149 com.apple.AppKit 0x9366f1dc -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
150 com.apple.AppKit 0x9366563c -[NSApplication run] + 855
151 com.apple.AppKit 0x93608666 NSApplicationMain + 1053
152 com.adobe.PDApp 0x00006ef2 0x1000 + 24306
153 com.adobe.PDApp 0x00002bd5 0x1000 + 7125
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x924eb9ae kevent + 10
1 libdispatch.dylib 0x95128c71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x951287a9 _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x924ea8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x95e61280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x95ee7095 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.ape.engine 0x06b5a89f APXGetHostAPI + 2633967
4 com.adobe.ape.engine 0x068ebd9f APXGetHostAPI + 83439
5 com.adobe.ape.engine 0x06b5a98e APXGetHostAPI + 2634206
6 com.adobe.ape.engine 0x06b5a9f7 APXGetHostAPI + 2634311
7 com.adobe.ape.engine 0x06b5ab16 APXGetHostAPI + 2634598
8 libsystem_c.dylib 0x95e5c5b7 _pthread_start + 344
9 libsystem_c.dylib 0x95e46d4e thread_start + 34
Thread 3:
0 libsystem_kernel.dylib 0x924ea8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x95e61280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x95ee7095 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.ape.engine 0x06b5a89f APXGetHostAPI + 2633967
4 com.adobe.ape.engine 0x068ebd9f APXGetHostAPI + 83439
5 com.adobe.ape.engine 0x06b5a98e APXGetHostAPI + 2634206
6 com.adobe.ape.engine 0x06b5a9f7 APXGetHostAPI + 2634311
7 com.adobe.ape.engine 0x06b5ab16 APXGetHostAPI + 2634598
8 libsystem_c.dylib 0x95e5c5b7 _pthread_start + 344
9 libsystem_c.dylib 0x95e46d4e thread_start + 34
Thread 4:
0 libsystem_kernel.dylib 0x924ea8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x95e61280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x95ee7095 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.ape.engine 0x06b5a89f APXGetHostAPI + 2633967
4 com.adobe.ape.engine 0x068ebd9f APXGetHostAPI + 83439
5 com.adobe.ape.engine 0x06b5a98e APXGetHostAPI + 2634206
6 com.adobe.ape.engine 0x06b5a9f7 APXGetHostAPI + 2634311
7 com.adobe.ape.engine 0x06b5ab16 APXGetHostAPI + 2634598
8 libsystem_c.dylib 0x95e5c5b7 _pthread_start + 344
9 libsystem_c.dylib 0x95e46d4e thread_start + 34
Thread 5:
0 libsystem_kernel.dylib 0x924ea8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x95e61280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x95ee7095 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.ape.engine 0x06b5a89f APXGetHostAPI + 2633967
4 com.adobe.ape.engine 0x068ebd9f APXGetHostAPI + 83439
5 com.adobe.ape.engine 0x06b5a98e APXGetHostAPI + 2634206
6 com.adobe.ape.engine 0x06b5a9f7 APXGetHostAPI + 2634311
7 com.adobe.ape.engine 0x06b5ab16 APXGetHostAPI + 2634598
8 libsystem_c.dylib 0x95e5c5b7 _pthread_start + 344
9 libsystem_c.dylib 0x95e46d4e thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x924ea8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x95e612e9 _pthread_cond_wait + 938
2 libsystem_c.dylib 0x95e61572 pthread_cond_timedwait_relative_np + 47
3 com.adobe.ape.engine 0x06b5a867 APXGetHostAPI + 2633911
4 com.adobe.ape.engine 0x06b73a5e APXGetHostAPI + 2736814
5 com.adobe.ape.engine 0x06b5a98e APXGetHostAPI + 2634206
6 com.adobe.ape.engine 0x06b5a9f7 APXGetHostAPI + 2634311
7 com.adobe.ape.engine 0x06b5ab16 APXGetHostAPI + 2634598
8 libsystem_c.dylib 0x95e5c5b7 _pthread_start + 344
9 libsystem_c.dylib 0x95e46d4e thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x924ea8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x95e612e9 _pthread_cond_wait + 938
2 libsystem_c.dylib 0x95e61572 pthread_cond_timedwait_relative_np + 47
3 com.adobe.ape.engine 0x06b5a867 APXGetHostAPI + 2633911
4 com.adobe.ape.engine 0x06ce9028 APXGetHostAPI + 4266104
5 com.adobe.ape.engine 0x06b5a98e APXGetHostAPI + 2634206
6 com.adobe.ape.engine 0x06b5a9f7 APXGetHostAPI + 2634311
7 com.adobe.ape.engine 0x06b5ab16 APXGetHostAPI + 2634598
8 libsystem_c.dylib 0x95e5c5b7 _pthread_start + 344
9 libsystem_c.dylib 0x95e46d4e thread_start + 34
Thread 8:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x924e87d2 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x924e7cb0 mach_msg + 68
2 com.apple.CoreFoundation 0x91e12f89 __CFRunLoopServiceMachPort + 185
3 com.apple.CoreFoundation 0x91e1896f __CFRunLoopRun + 1247
4 com.apple.CoreFoundation 0x91e1802a CFRunLoopRunSpecific + 378
5 com.apple.CoreFoundation 0x91e17e9b CFRunLoopRunInMode + 123
6 com.apple.Foundation 0x982e563a +[NSURLConnection(Loader) _resourceLoadLoop:] + 395
7 com.apple.Foundation 0x983497c8 -[NSThread main] + 45
8 com.apple.Foundation 0x9834974b __NSThread__main__ + 1396
9 libsystem_c.dylib 0x95e5c5b7 _pthread_start + 344
10 libsystem_c.dylib 0x95e46d4e thread_start + 34
Thread 9:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x924eabe6 __select + 10
1 com.apple.CoreFoundation 0x91e5c660 __CFSocketManager + 1632
2 libsystem_c.dylib 0x95e5c5b7 _pthread_start + 344
3 libsystem_c.dylib 0x95e46d4e thread_start + 34
Thread 10:
0 libsystem_kernel.dylib 0x924eb0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x95e5f0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x95e5ee79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x95e46d2a start_wqthread + 30
Thread 11:
0 libsystem_kernel.dylib 0x924eb0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x95e5f0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x95e5ee79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x95e46d2a start_wqthread + 30
Thread 12:
0 libsystem_kernel.dylib 0x924eb0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x95e5f0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x95e5ee79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x95e46d2a start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x983110a7 ebx: 0x983110a7 ecx: 0x93ebe5ce edx: 0x0c758b5b
edi: 0x00000000 esi: 0x0058b810 ebp: 0xbfffa658 esp: 0xbfffa634
ss: 0x00000023 efl: 0x00010282 eip: 0x91919a8b cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000000
Logical CPU: 2
Binary Images:
0x1000 - 0xa2ffb +com.adobe.PDApp (7.0.0.324 - 7.0.0.324) <08FC5963-86A3-3F85-BE1F-5C7C03F20E20> /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/MacOS/PDApp
0xb3000 - 0xbaffb +com.adobe.ape.shim (3.4.0.29366 - 3.4.0.29366) <97387687-C9B4-76C5-FD95-8D4419271592> /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/Frameworks/adbeape.framework/Versions/A/adbeape
0x335000 - 0x342ff3 com.apple.Librarian (1.1 - 1) <68F8F983-5F16-3BA5-BDA7-1A5451CC02BB> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
0x700000 - 0x780ff6 com.apple.xquery (1.3.1 - 30) <F6B4DB2B-47A3-3B61-9297-FA2B53859DFF> /System/Library/PrivateFrameworks/XQuery.framework/XQuery
0x1c00000 - 0x1cfdff3 +AdobePIM.dylib (7.0.0.324 - 7.0.0.324) <CDF03182-F2E6-37C5-B0EA-1261E9F3D034> /Applications/Utilities/Adobe Application Manager/*/AdobePIM.dylib
0x1d10000 - 0x1d64fef +com.adobe.ape (3.4.0.29366 - 3.4.0.29366) <FEA983C9-2221-4A47-D3E2-95DEA682B378> /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/Frameworks/adbeapecore.framework/adbeapecore
0x4c17000 - 0x4cc2fff libcrypto.0.9.7.dylib (106) <041B3399-5033-3395-9A71-6693F3A33D94> /usr/lib/libcrypto.0.9.7.dylib
0x4dcf000 - 0x4dd4fff com.apple.audio.AppleHDAHALPlugIn (2.3.7 - 2.3.7fc4) <081467DA-1F55-3C0C-8081-062A985F36B7> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bundle/Conten ts/MacOS/AppleHDAHALPlugIn
0x4dd9000 - 0x4de7fff libSimplifiedChineseConverter.dylib (61) <60899F9C-A79F-3BC2-855E-DC5C78B98FEB> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
0x4f22000 - 0x4f34ffd libTraditionalChineseConverter.dylib (61) <519CAA3F-715E-3CAE-B158-57EC95D916B1> /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
0x68a2000 - 0x77eaff3 +com.adobe.ape.engine (3.4.0.29366 - 3.4.0.29366) <35BD8121-4596-CA6E-194B-FCE0D0635448> /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/Frameworks/adbeapecore.framework/Libraries/adbeapeengine.bundle/Cont ents/MacOS/adbeapeengine
0x9f7e000 - 0xa03cff3 ColorSyncDeprecated.dylib (400) <35E3054C-5DF1-30D4-A368-C4FDB0992373> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/Resources/ColorSyncDeprecated.dylib
0xc103000 - 0xc3a5fff +CCMNative.dylib (7.0.0.324 - 7.0.0.324) <C6CCBE00-B63F-33B5-9A6F-0635C9B0A42E> /Applications/Utilities/Adobe Application Manager/*/CCMNative.dylib
0xcb00000 - 0xce31ffb +com.adobe.AAM.AdobeUpdaterCoreFramework (UpdaterCore 7.0.0.63 - 7.0.0.63) <C0BBC152-9025-359B-9547-7F50DB88907A> /Applications/Utilities/Adobe Application Manager/*/UpdaterCore.framework/Versions/A/UpdaterCore
0xcf4e000 - 0xd149fe3 +adobe_oobelib.dylib (7.0.0.155 - 7.0.0.155) <A9C36CA1-C095-32A9-B454-D3E5CA0C2808> /Applications/Utilities/Adobe Application Manager/*/adobe_oobelib.dylib
0xd165000 - 0xd1d2ffb +com.adobe.headlights.LogSessionFramework (2.1.2.1652) <82DA9279-45D2-AD40-C86C-F5A94B9DAAFF> /Applications/Utilities/Adobe Application Manager/*/LogSession.framework/Versions/A/LogSession
0xd2b5000 - 0xd3b0ffb +P7Native.dylib (7.0.0.324 - 7.0.0.324) <34AC0F13-2C83-3128-B328-B4D412ADE7E3> /Applications/Utilities/Adobe Application Manager/*/P7Native.dylib
0xd3c3000 - 0xd49bfff +IMSLib.dylib (7.0.0.37 - 7.0.0.37) <9CC26669-4BB6-3082-B450-D98A49ED6911> /Applications/Utilities/Adobe Application Manager/*/IMSLib.dylib
0xd4af000 - 0xd56eff7 +axlibv7.dylib (7.0.0.155 - 7.0.0.155) <AF51B5E1-E8AA-30D0-97DA-C66CE5493E40> /Applications/Utilities/Adobe Application Manager/*/axlibv7.dylib
0xd57c000 - 0xd677ffb +adobe_upgrade.dylib (7.0.0.155 - 7.0.0.155) <B735F663-8A76-340F-B509-A2B9AC6DA101> /Applications/Utilities/Adobe Application Manager/*/adobe_upgrade.dylib
0x8fef3000 - 0x8ff25e57 dyld (210.2.3) <23516BE4-29BE-350C-91C9-F36E7999F0F1> /usr/lib/dyld
0x90885000 - 0x90886fff libDiagnosticMessagesClient.dylib (8) <39B3D25A-148A-3936-B800-0D393A00E64F> /usr/lib/libDiagnosticMessagesClient.dylib
0x90887000 - 0x90887fff com.apple.quartzframework (1.5 - 1.5) <9018BE5B-4070-320E-8091-6584CC17F798> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x90888000 - 0x90888fff com.apple.Cocoa (6.7 - 19) <354094F0-F36B-36F9-BF5F-FD60590FBEB9> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x90889000 - 0x90891fff libcopyfile.dylib (89) <4963541B-0254-371B-B29A-B6806888949B> /usr/lib/system/libcopyfile.dylib
0x90892000 - 0x90941ff7 com.apple.CoreText (260.0 - 275.16) <873ADCD9-D361-3753-A220-CDD289196AD8> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x90942000 - 0x90946ff7 libmacho.dylib (829) <5280A013-4F74-3F74-BE0C-7F612C49F1DC> /usr/lib/system/libmacho.dylib
0x9098a000 - 0x9098efff com.apple.IOSurface (86.0.4 - 86.0.4) <6431ACB6-561B-314F-9A2A-FAC1578FCC86> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x9098f000 - 0x909d3ff7 libGLU.dylib (8.7.25) <0CC1A4D8-C095-3F2B-B55C-FDEBEA0E9CFE> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x909d4000 - 0x909d4fff com.apple.Carbon (154 - 155) <604ADD9D-5835-3294-842E-3A4AEBCCB548> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x909d8000 - 0x90dd4feb com.apple.VideoToolbox (1.0 - 926.87) <D6460276-E1CF-317D-B32F-80EAE916168C> /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox
0x90dd5000 - 0x91168ff3 com.apple.MediaToolbox (1.0 - 926.87) <F3623474-03AD-3A7F-8BD1-46A44A12E74E> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
0x91169000 - 0x91399fff com.apple.QuartzComposer (5.1 - 284) <4E8682B7-EBAE-3C40-ABDB-8705EC7952BD> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzComposer.framewor k/Versions/A/QuartzComposer
0x91713000 - 0x917aaff7 com.apple.ink.framework (10.8.2 - 150) <D90FF7BC-6B90-39F1-AC52-670269947C58> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/ A/Ink
0x917ab000 - 0x917adfff libdyld.dylib (210.2.3) <05D6FF2A-F09B-309D-95F7-7AF10259C707> /usr/lib/system/libdyld.dylib
0x917ae000 - 0x917b0ffd libCVMSPluginSupport.dylib (8.7.25) <C8FC6227-5209-3138-89CD-03CAD11F3EC3> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginSupport.dyl ib
0x917b1000 - 0x917c6fff com.apple.speech.synthesis.framework (4.1.12 - 4.1.12) <DE68CEB5-4959-3652-83B8-D2B00D3B932D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynt hesis.framework/Versions/A/SpeechSynthesis
0x917c7000 - 0x91822ff7 com.apple.AppleVAFramework (5.0.19 - 5.0.19) <3C43A555-0A22-3D7C-A3FB-CFADDDA43E9B> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x91823000 - 0x91831ff7 libz.1.dylib (43) <245F1B61-2276-3BBB-9891-99934116D833> /usr/lib/libz.1.dylib
0x91832000 - 0x9187aff5 com.apple.opencl (2.2.18 - 2.2.18) <004A1DE4-49C6-3938-8B54-CD1DC23BDBE5> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x9187b000 - 0x91913fff com.apple.CoreServices.OSServices (557.6 - 557.6) <E1600639-3EEC-3DF8-BD40-747BB2117988> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framew ork/Versions/A/OSServices
0x91914000 - 0x91a21057 libobjc.A.dylib (532.2) <FA455371-7395-3D58-A89B-D1520612D1BC> /usr/lib/libobjc.A.dylib
0x91a22000 - 0x91b3effb com.apple.desktopservices (1.7.3 - 1.7.3) <7157C51D-C695-3C9E-B532-F551E7E55B56> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopService sPriv
0x91b3f000 - 0x91b52ff9 com.apple.MultitouchSupport.framework (235.29 - 235.29) <451701B6-03CE-3F26-9FF0-92D8DA1467EE> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t
0x91b53000 - 0x91b70fff libxpc.dylib (140.42) <1E419D55-C5C1-33FF-B52E-6C7FFBEA5E1F> /usr/lib/system/libxpc.dylib
0x91b71000 - 0x91bcbfff com.apple.Symbolication (1.3 - 93) <684ECF0D-D416-3DF8-8B5B-3902953853A8> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolication
0x91bcc000 - 0x91cd7ff7 libJP2.dylib (849) <B2D0E844-C390-376C-91D9-F3501B5C7A83> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x91dd6000 - 0x91dd6fff libsystem_blocks.dylib (59) <3A743C5D-CFA5-37D8-80A8-B6795A9DB04F> /usr/lib/system/libsystem_blocks.dylib
0x91dd7000 - 0x91de0ff9 com.apple.CommonAuth (3.0 - 2.0) <34C4768C-EF8D-3DBA-AFB7-09148C8672DB> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x91de1000 - 0x91fc9ffb com.apple.CoreFoundation (6.8 - 744.18) <68AFEE40-0078-347E-9DEE-32CFE0062A10> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x92265000 - 0x923c2ffb com.apple.QTKit (7.7.1 - 2599.24) <39CC892D-2874-33FE-BE30-87FE07D875BD> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x923c3000 - 0x923c4fff libdnsinfo.dylib (453.19) <3B523729-84A8-3D0B-B58C-3FC185060E67> /usr/lib/system/libdnsinfo.dylib
0x924d6000 - 0x924f0ffc libsystem_kernel.dylib (2050.22.13) <70C520E8-0394-3DFB-823B-FE8C251C169A> /usr/lib/system/libsystem_kernel.dylib
0x924f1000 - 0x924fcfff libcommonCrypto.dylib (60027) <8EE30FA5-AA8D-3FA6-AB0F-05DA8B0425D9> /usr/lib/system/libcommonCrypto.dylib
0x924fd000 - 0x9251bff3 com.apple.openscripting (1.3.6 - 148.3) <F3422C02-5ACB-343A-987B-A2D58EA2F5A8> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework /Versions/A/OpenScripting
0x92540000 - 0x9254cffa com.apple.CrashReporterSupport (10.8.3 - 417) <A4A45B14-8992-3739-82BC-3C5E5C2686F9> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/CrashReporter Support
0x9254d000 - 0x927a6ff8 com.apple.JavaScriptCore (8536 - 8536.28.10) <B02A662A-7DE6-3C9D-AB08-AA746D48FF2B> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x927a7000 - 0x927b5ff3 libsystem_network.dylib (77.10) <7FBF5A15-97BA-3721-943E-E77F0C40DBE1> /usr/lib/system/libsystem_network.dylib
0x92803000 - 0x92830ffb com.apple.CoreServicesInternal (154.2 - 154.2) <DCCF604B-1DB8-3F09-8122-545E2E7F466D> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/CoreServicesI nternal
0x92831000 - 0x92856ffb com.apple.framework.familycontrols (4.1 - 410) <B1755756-BEA2-3205-ADAA-68FCC32E60BD> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
0x92857000 - 0x92886ff7 com.apple.securityinterface (6.0 - 55024.4) <7C5E28DC-F8BE-3238-883F-E1646A2AF895> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInterface
0x92887000 - 0x928bdffb com.apple.DebugSymbols (98 - 98) <9A9ADA0A-E487-3C8F-9998-286EE04C235A> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbols
0x928be000 - 0x928c5fff libsystem_dnssd.dylib (379.37) <49A44FB3-559D-3C7E-AA40-23F5A8E612AC> /usr/lib/system/libsystem_dnssd.dylib
0x928c6000 - 0x928eafff libJPEG.dylib (849) <CD42C17E-6B13-35BE-B585-9AE69CEA534F> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x928eb000 - 0x92902fff com.apple.GenerationalStorage (1.1 - 132.3) <DD0AA3DB-376D-37F3-AC5B-17AC9B9E0A63> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/GenerationalSt orage
0x92903000 - 0x92945ff7 libauto.dylib (185.1) <B2B5B639-6778-352A-828D-FD8B64A3E8B3> /usr/lib/libauto.dylib
0x92946000 - 0x92a37ffc libiconv.2.dylib (34) <B096A9B7-83A6-31B3-8D2F-87D91910BF4C> /usr/lib/libiconv.2.dylib
0x92a38000 - 0x92b73ff7 libBLAS.dylib (1073.4) <FF74A147-05E1-37C4-BC10-7DEB57FE5326> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libBLAS.dylib
0x92bb1000 - 0x92bbbfff com.apple.DisplayServicesFW (2.7.2 - 357) <76D33A58-C39E-398A-9597-389A9B1FE76D> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayServices
0x92bbc000 - 0x92bbdffd libunc.dylib (25) <58599CBF-E262-3CEA-AFE1-35560E0177DC> /usr/lib/system/libunc.dylib
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0x98866000 - 0x98c83fff FaceCoreLight (2.4.1) <571DE3F8-CA8A-3E71-9AF4-F06FFE721CE6> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLight
0x98c84000 - 0x98c84ffd libOpenScriptingUtil.dylib (148.3) <87895E27-88E2-3249-8D0E-B17E76FB00C1> /usr/lib/libOpenScriptingUtil.dylib
0x98c85000 - 0x98cedff7 com.apple.framework.IOKit (2.0.1 - 755.22.5) <F9A70D23-1108-3616-9DE3-6C5730CA7AB2> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x98cf6000 - 0x98d04fff libxar.1.dylib (105) <343E4A3B-1D04-34A3-94C2-8C7C9A8F736B> /usr/lib/libxar.1.dylib
0x98d05000 - 0x98d0cfff liblaunch.dylib (442.26.2) <310C99F8-0811-314D-9BB9-D0ED6DFA024B> /usr/lib/system/liblaunch.dylib
0x98d0d000 - 0x98d24ff4 com.apple.CoreMediaAuthoring (2.1 - 914) <37C0A2C7-73B3-39BC-8DE1-4A6B75F115FC> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreMediaAuthor ing
0x98d33000 - 0x98d5cfff libxslt.1.dylib (11.3) <0DE17DAA-66FF-3195-AADB-347BEB5E2EFA> /usr/lib/libxslt.1.dylib
0x98d5d000 - 0x98e5bff7 libFontParser.dylib (84.6) <7D3EB3CC-527E-3A74-816A-59CAFD2260A4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libFontParser.dylib
0x98e5c000 - 0x994e8ff3 com.apple.CoreAUC (6.16.13 - 6.16.13) <3DCF4456-AF8D-3E87-B00C-C56055AF9B8E> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
0x994e9000 - 0x994f7fff com.apple.opengl (1.8.7 - 1.8.7) <0631EC1D-833B-39D2-A907-A9F7617E5504> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x994f8000 - 0x994fefff com.apple.print.framework.Print (8.0 - 258) <12AEAD24-6924-3923-9E4A-C5D21231E639> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Version s/A/Print
0x994ff000 - 0x99546ff3 com.apple.CoreMedia (1.0 -BasheraBlack there should not be any entries in your host file related to Adobe. Please see Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for additional details.
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Technical Support “Tshering” Changed my Adobe Account/ID, and Permanently Deactivated Creative Cloud, and told me to contact Adobe Forums if any problems uninstalling/reinstalling CS5 Design Premium (perpetual subscription) continued.
I am contacting Adobe Forums because I am still having problems uninstalling and reinstalling CS5/6(updated) software. Please help.
As I mentioned earlier in the week to several Adobe Technicians —
CI get this message attempting to access CS5/6 Design Premium Adobe software (perpetual subscription).
“Adobe Logo “Renew your subscription. Go to the Subscription Manager to renew your subscription for Creative Cloud and continue using your product uninterrupted. If you just renewed your subscription, please wait 15 minutes and try again.
You are signed in as Adobe ID: [email protected]. Have a different ID?.”
Then I get this message While attempting to open CS5/CS5.5 application.
Configuration Error
A problem has occured with the licensing of this product. Restart your computer and
re-launch product.
If this problem still occurs after restarting, contact Customer Support for further assistance, and mention the error code shown at the bottom of this screen.
Error: 131:4 (Adobe Customer technical support told me to talk to Adobe Forums about this)
Or this message While attempting to open CS6 application.
Configuration Error
Please install and uninstall this product.
If this problem still occurs after restarting, please conctact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
Error: 11 (Adobe Customer technical support told me to talk to Adobe Forums about this)
Finally, Technical Support tells me to uninstall/reinstall all CS5/6 applications but the applications don’t respond and I get these messages:
• Item "Uninstall Dreamweaver CC 2014" is used by OS X and can't be opened.
• Item "Uninstall Adobe Extension Manager CC" is used by OS X and can't be opened
• Item “The alias Uninstall Adobe InDesign CS5 can’t be opened because the original item
can’t be found” Applies to all CS6 Applications.
• Item “The alias Uninstall Adobe InDesign CS6 can’t be opened because the original item
can’t be found” Applies to all CS6 Applications.
(Adobe Customer technical support told me to talk to Adobe Forums about this)
Here is CS5 Adobe technical specialist supplied download for CS5 Design Premium which stopped for 3 days running when only 50% done.
And - I still have my own copy of CS5/6 Design Premium (perpetual subscription) on my system which, of course, is blocked by AAM (Adobe Application Manager).
https://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.htmlThank you Bob. Here's one of many Case #s. Your Adobe ID:[email protected]
Your Case Number:0215481994
Case Description:Billing issue
Quick description of problem:I cannot access CS5/6 application (Perpetual Subscription).
Reason (according to Adobe Forums Willi): Activated Creative Cloud subscription on 4/18/2013 while already signed on with an active CS5/6 subscription - THE CREATIVE CLOUD SUBSCRIPTION REPLACED THE CS5/6SUBSCRIPTION AND DEACTIVATED MY PERPETUAL CS5/6 SUBSCRIPTION PERMANENTLY (without my knowledge or consent as far as I can tell).
The only way I can now use CS5/6 is to PAY FOR IT AT $29. a month. Even though I already paid Adobe $1000. a few years ago for the CS5/6 Software (Perpetual Subscription).
Your Adobe ID:[email protected]
Your Case Number:0215481994
Case Description:Billing issue -
Adobe App Manager- Download Error
I signed up for creative cloud a couple of hours ago... and have been trying to download apps ever since, but I can't download a single thing. I've redownloaded and installed the application manager. I've run the CreativeSuite cleaner tool twice. Diabled firewalls. And still get "Download Error. Press Retry to try again or contact customer support." - I get this message when opening the manager directly or when clicking to download an application through the creative cloud app center. Getting to be really frustrating.
Is there any other way to download the programs without using the application manager??? If not and it can't get solved, I guess I have to cancel my account. :/Hi tisjewelphotog,
In case like this where in even the Adobe Application Manager isnt working at all on your machine, you could try downloading a trial from Adobe.com and then activate the subscripton using your Adobe id and password during the installation .
If the above mentioned steps doesnt work , i would request you to please create a new Admin account on your system and try doing the same in that account .
Kartikay Sharma
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