Adobe Camera Raw 6.7 Installation Failure

From Adobe Bridge CS5, I enter Help, then Updates.
Adobe Application Manager informs me that I can update Adobe Camera Raw to 6.7.
I click to install, the software is downloaded tha I get an Installation Failure message.
When I click on 'Customer Support' on the screen, I am directed to 'http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html'.
At no point during the installation was I asked for the serial number.
Regards
Mike

Please confirm your ACR version from Help->About Plugin->Camera Raw and provide us with the following logs.
You can find them at:
ACR Installer logs
For Mac:
Library\Logs\Adobe\Installer
For Win:
Program Files(x86)\Common Files\Adobe\Installers
AAM logs
For Mac:
/Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0
For Win:
C:\Users\<username>\AppData\Local\Adobe\AAMUpdater
You can zip all the files together and send us through mail. This would help us in finding the root cause.
Appreciate your help. Apologize for the inconvenience.
Regards,
Ashutosh
[email protected]

Similar Messages

Adobe Camera Raw and Elements 9 new user

I hope someone out there can help me out because Adobe can't so far. I have a Mac OXX 10.5.8, new user to Elements 9. Bought PSE9 and there is no Adobe Camera Raw with the installation. Support told me I need to download ACR 6.3. Went to website for Adobe and tried to download update to no avail. Emailed back and forth to Adobe support, no help. So now, I am stalled, any ideas?

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TrixieInsc wrote:
Emailed back and forth to Adobe support, no help.
Thanks to Yammer P. for providing the download links. Assuming these are what you need, are you saying Adobe support didn't even provide these?
Adobe, are you listening to this? Do you really think contracting your support out to India is working if the support personnel can't even provide basic links to your own software update web pages?
-Noel

+++ Adobe Camera Raw - Frequently Asked Questions +++

Q: Is my camera supported by Adobe Camera Raw (ACR)?
A: Here is the list of cameras officially supported by the current version of Adobe Camera Raw and Digital Negative (DNG) converter. The page also provides links to the current version of ACR and DNG converter for both Mac and Windows.
Q: what version of Camera Raw should I install?
A: Photoshop CS6: see first question.
Photoshop CS5: Camera Raw 6.7 Win | Mac
Photoshop CS 4: Camera Raw 5.7 Win | Mac
Photoshop CS 3: Camera Raw 4.6 Win | Mac
Photoshop CS 2: Camera Raw 3.7 Win | Mac
Photoshop CS: Camera Raw 2.4 Win | Mac
For Photoshop Elements, Windows:
Photoshop Elements 10: (See first question)
Photoshop Elements 9: Camera Raw 6.5
Photoshop Elements 8: Camera Raw 6.2
Photoshop Elements 7 and 6: Camera Raw 5.6
Photoshop Elements 5: Camera Raw 4.6
Photoshop Elements 4: Camera Raw 3.7
Photoshop Elements 3: Camera Raw 3.6
For Photoshop Elements, Macintosh:
Photoshop Elements 10: (See first question)
Photoshop Elements 9: Camera Raw 6.5
Photoshop Elements 8: Camera Raw 6.2
Photoshop Elements 6: Camera Raw 5.6
Photoshop Elements 4.0.1: Camera Raw 4.6 ( 4.1 under Mac OS 10.3)
Photoshop Elements 3: Camera Raw 3.6
Q: What version of Camera Raw started to support my camera?
A: This page: http://www.adobe.com/go/kb407111 lists when support for the raw files of your camera was added in Camera Raw. If the version listed is higher than the one supported by your version of Camera Raw, you first need to convert the files to DNG using the latest version of the DNG converter in order to open them in Camera Raw.
Q: I do not have the latest version of Photoshop, how can I open the Raw files from my new camera?
A: Only the current version of Photoshop will receive ACR updates that add support for the latest cameras. However, you can download the latest version of the DNG converter, and use it to transform your raw files to the universal DNG format. Camera Raw 2.4 in Photoshop CS and all newer versions of Camera Raw compatible with your version of Photoshop will be able to open the DNG files. Photoshop 7 and ACR 1.0 do not support DNG, therefore you will need to upgrade to the latest version of Photoshop.
Q: When will the new update of Adobe Camera Raw be released?
A: Adobe cannot comment on unannounced products, however, it is expected that ACR and DNG converter will be simultaneously updated 3 or 4 times per year (i.e. every 3 or 4 months).
Q: What does "Unofficial Support" for a camera mean?
A: Unofficial support means that Adobe's Quality Engineering department has not tested the support to the degree that they want, and thus cannot guarantee the results. So we don't include the camera in our official lists, and don't provide any technical support. Unofficial support means "use at your own risk".
Q: How do I know that Adobe Camera Raw is installed correctly?
A: For Photoshop CS customers, the most efficient way to ensure that you have the latest Camera Raw update installed correctly is to choose the Updates option from the help menu. For Photoshop Elements customers the best way to verify that the Camera Raw plug-in is installed correctly is to make sure it appears (only once) in the "About Plug-in" menu (see: Photoshop menu on a Mac or Help menu on a PC). The correct version is displayed when you pick its name and see its about box. If "Camera Raw" is not in this list, you have not installed it correctly.
Q: Why is the profile listed in the Calibration tab showing a version of Adobe Camera Raw that's older than I am using ?
A: What you are seeing is normal, and is due to the fact that the built-in profile for your particular camera model hasn't changed between that version of Adobe Camera Raw and the version you're using now. If you see the profile listed as "beta" then your camera has only unofficial support.
Q: Why is there more than one profile listed in the Calibration tab of Adobe Camera Raw?
A: The built-in profile for your particular camera model has changed since it was first supported. The profile shown by default identifies the latest version of Adobe Camera Raw in which the profile was updated. Other profiles in the drop-down list identify those included with earlier versions of Adobe Camera Raw, and are available in case you want to maintain compatibility with earlier versions.
Q: My camera is listed, but Photoshop cannot read its raw files.
A: Download and install the most recent update to Adobe Camera Raw.
Q: Where can I download the latest version of Adobe Camera Raw?
A: Adobe Camera Raw for: Macintosh and Windows
Q: I am trying to replace my existing ACR plug-in with a more recent version, but cannot find ACR in my Photoshop/Plug-in/File Formats folder. Where is it located now?
A: As explained in the "Readme", which can be found on the ACR download page, the correct location is:
Photoshop CS2
Mac: /Library/Application Support/Adobe/Plug-ins/CS2/File Formats/
Win: \Program Files\Common Files\Adobe\Plug-ins\CS2\File Formats\
Photoshop CS3
Mac: /Library/Application Support/Adobe/Plug-ins/CS3/File Formats/
Win: \Program Files\Common Files\Adobe\Plug-ins\CS3\File Formats\
Note that "Common Files" is localized in non-english versions of Windows.
Q: Why do I only see a small generic icon in Adobe Bridge instead of a thumbnail when I browse the folder containing my RAW files?
A: Bridge occasionally has difficulty with RAW files, but this is usually because the user has installed ACR into the wrong location or browsed the folder prior to installing the ACR plug-in that provides support for their particular camera model. The fix for this issue is usually to make absolutely sure that ACR is installed correctly, then purge the Bridge cache. If you're in the habit of using the Distributed cache (Bridge 1.x) it would be prudent to manually delete the cache files from the folder containing your RAW files.
Q: Whenever I open an image in Adobe Camera Raw a small explanation mark within a yellow triangle appears in the upper right hand corner of the image.
A: This symbol indicates that a high quality preview is being generated by Adobe Camera Raw. It should disappear after a couple of seconds.
Q: How do I turn off Auto Adjustments in Adobe Camera Raw 3.x?
A: Open Adobe Camera Raw. On the Mac press Cmd+U or on the PC Ctrl+U. This keystroke combination toggles Auto Adjustments On and Off. Alternatively, disable the Auto Adjustments setting from the fly-out menu adjacent to the Setting drop-down menu. If you want the default to be Off for Auto Adjustments simply choose "Save New Camera Raw Default" from the fly-out menu adjacent to the "Settings" drop-down menu then choose Done.
Q: What about Adobe Camera Raw 3.7 and newer versions?
A: Camera Raw 3.7 no longer supports per slider auto adjustments. One Auto control at the top of the panel now sets the Exposure, Shadows, Brightness, and Contrast sliders to their auto values. The Default control at the top of the panel sets these same four sliders to their default values. The keyboard shortcut for the Auto control is CMD/CTRL-U.
The keyboard shortcut for the Default control is CMD/CTRL-R.
Double clicking on a slider to set that single slider to its default value.
Shift double clicking on a slider to set that single slider to its auto value.
Q: Why do I get the the following message: "Unable to create an .xmp sidecar file. The image settings will instead be stored in the Adobe Camera Raw database."
A: This message means that Adobe Camera Raw is unable to write to the XMP sidecar file. Either the media is read-only (e.g. a CD), or you don't have write access to the folder containing the image, or the existing XMP sidecar file is locked.
Q: I cannot see all the tools and buttons of Adobe Camera Raw.
A: Set your monitor resolution to the minimum required for Photoshop CS and higher, i.e. 1024x768.
Q: Where can I obtain a listing of Adobe Camera Raw keyboard shortcuts and modifiers?
A: On the Photoshop online help file.
Q: When I open my Nikon NEF files, all I see is the simple version of the raw dialog.
A: You are running Nikon's plug-in, not Adobe's. Delete from Photoshop's plug-in folder and all subfolders all copies of the "Nikon NEF plugin". Nikon automatically installs this plug-in in up to two places inside Photoshop's plug-in folder, and both must be deleted. Otherwise it overrides the Adobe plug-in. An alternative to the deletion is adding ~ in front of the Nikon plug-ins names.
Q: I installed the update. I can now open my raw files, but I still cannot see thumbnails in the file browser.
A: Purge the file browser cache for the problem folder. Tools > Cache > Purge cache for this folder.
Q: Is it better to resize my images in Camera Raw, or in Photoshop?
A: The resampling code is fairly similar to (but not exactly the same as) the "Bicubic Sharper" resampling in Photoshop CS and CS2. It does not make very much difference which stage you do the resampling in. The exception is non-square pixel cameras (Nikon D1x and Fuji S2 Pro), for which it is best to upsample one size step in Camera Raw if you need a larger image.
Q: What are raw images, and how do they differ from JPEG ones?
A: Read this whitepaper (1MB PDF) written by Bruce Fraser for a concise answer.

You can check compatibility yourself:
1. Go to this page to see the different releases: http://forums.adobe.com/thread/311515?tstart=0
2. Navigate into the download link for the appropriate version of Camera Raw.
3. Follow the link to the ReadMe (e.g., http://www.adobe.com/special/photoshop/camera_raw/Camera_Raw_4.6_ReadMe.pdf).
4. Look to see whether your camera is supported.
5. If your camera is NOT supported, you can use the free Adobe DNG converter to create .dng files that your Camera Raw will be able to open.
Photoshop CS6 is anticipated to be out in a few months, and Camera Raw is supposed to have a whole new approach, so a lot of us are excited about anticipating that.
-Noel

Has anyone encountered this error message with Adobe Camera Raw 6.3 Plug-in?

Ever since I installed the Adobe Camera Raw 6.3 Plug-in for Elements 8 I get the following error message when I launch Editor:
"The Application or DLL C:\Program Files\Common Files\Adobe\Plug-Ins\Elements 8 \File Formats\Win 64\Camera Raw. 8 bi is not a valid Windows Image. Please check this against your installation diskette"
(As I downloaded the plug-in I don't have the option of checking against the installation diskette as the error message suggests.)
If I click OK on the error message the launch process re-commences and Editor eventually opens and operates effectively.
Does anyone have a suggestion about how I might remove this error message? Alternatively, do I run a risk by continuing to simply ignore the error message?
Thanks
Kinyo Jim

Delete the camera raw 8bi file from the File Formats folder.
Download ACR 6.2 and extract the files.
Drag the camera raw 8bi file from the download extract folder into the File formats folder.
C:\Program Files\Common Files\Adobe\Plug-Ins\Elements 8\File Formats\
If you are using a 64-bit edition of Windows, then move the plug-in file from the unzipped download folder by navigating to:
C:\Program Files (x86)\Common Files\Adobe\Plug-Ins\Elements 8\File Formats\

I am trying to download the Adobe Camera Raw 7.1 upgrade for CS6. The files will not unzip.

I am trying to download the Adobe Camera Raw 7.1 upgrade. The zipped files download, but when I try to extract the zipped files, I get an error message saying that there is already a file with the same name as the folder name I specified, and that I should specify a different name. The four zipped components are META-INF [Folder], payloads [Folder], AdobePatchInstaller [Application file\, and payloads [File]. Evidently, there is a conflict between the payloads folder and the payloads file, but I cannot be sure. All filenames came from the download.

Are you using CS6 applications ? Camera Raw 7.1 is only compatible with CS6 applications. Try this as mentioned on http://www.adobe.com/support/downloads/detail.jsp?ftpID=5391
For Photoshop CS6 and Creative Suite 6 customers, we recommend that you install Camera Raw 7.1 by selecting Updates from the Help menu and follow the on-screen dialogs to download and install the latest available Camera Raw update. You can also click the link below to download an installer that replaces the existing Camera Raw plug-in with Camera Raw 7.1 for all CS6 applications.
Thanks
Nikhil

I have a beta version of Adobe Camera Raw 8.6 that expired 2014-8-31. How do I find the latest version of Camera Raw?

How do I locate the latest version of Camera Raw? I have a beta version of Adobe Camera Raw 8.6 that expired 2014-8-31.

Help / Updates in PS is the normal way.
Or: https://helpx.adobe.com/x-productkb/multi/camera-raw-plug-in-installer.html

Adobe Camera Raw Help.

Hey,
I'm using a Macbook Pro Retina late 13 inch laptop and i am trying to install the latest version of Adobe Camera Raw. When i install it from adobe's page i go through all of the instructions given to me and says it will take up around 500 mb from my computer, when i click accept it says the installation was successful. The only problem is, is that i don't have the program and cannot find it. Do i have to download something else in order to use it or do i have to buy photoshop cc. Im extremely confused and any help anyone can give me would be greatly appreciated.
Thanks.

Camera Raw is a plug-in for Photoshop not a standalone program. It would not install if you don’t have a compatible version of Photoshop installed.
To use the Camera Raw plug-in, you open a raw file in Photoshop using Photoshop / Open and select a raw file on your hard drive.
To see what version of the camera raw plug-in in Photoshop, you can use Photoshop / About Plug-in / Camera Raw.
To see what version of Photoshop you have use Help / About…Photoshop.

Pb with Camera raw 6.6 installer on Element 10 editor for mac

Hello i cannot intall the Camera raw 6.6 updater on my PS element 10 editor (from Apple Store)
The patch installer told me thet the patch cannot be applicated. Why ?
Any way to change that. May I install in a different way ?
Regards
Christophe

I 've done it. Its works (the way as described) even with the new ACR 6.7 CR.
Many thanks
Christophe DOUMENC
[email protected]
mob : +33 (0)6 2422 3232
Le 6 mars 2012 à 18:52, 99jon a écrit :
Re: Pb with Camera raw 6.6 installer on Element 10 editor for mac
created by 99jon in Photoshop Elements - View the full discussion
See this thread Christophe
http://forums.adobe.com/message/4106477
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Photoshop Camera Raw 7.1 Installation failed. Error Code: U44M2P7

I cannot use camera raw. anyone know the issue?
Photoshop Camera Raw 7.1
Installation failed. Error Code: U44M2P7

U44M update error http://forums.adobe.com/thread/1289956 may help
-more U44.. discussion http://forums.adobe.com/thread/1275963
-http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html
-http://helpx.adobe.com/creative-suite/kb/error-u44m1i210-installing-updates-ccm.html

Update Photoshop Camera Raw 7.4 Installation failed.

Photoshop Camera Raw 7.4
Installation failed. Error Code: U44M1P7
Not able to update, need help > from 7.0 to 7.4 camera raw..

See the following help document:
U44M1P7, U44M2P7 - Creative Cloud Help / Can't apply Extension Manager update 6.0.2 | Mac OS :
http://helpx.adobe.com/creative-suite/kb/unable-apply-extension-manager-update.html

I am unable to open raw files from my Canon T1i in Adobe Camera Raw of my version CS3 of Photoshop. I have tried to update my ACR by downloading version 4.6 from the Adobe website but I am still unable to open raw files, just JPEG. Is there a way to use

I am unable to open raw files taken on my Canon Rebel T1i in my version of Photoshop CS3. When I import raw files into Bridge they come up as patches with CR2 on them and when clicked on, a notice comes up stating that Photoshop does not recognize these files. I tried to update my Adobe Camera Raw by downloading version 4.6 from the Adobe Website, but when I clicked on the plus-in, I got another message that Photoshop does not recognize this file. I spoke with a representative from Canon who said that I could not update CS3 and that I should subscribe to the Cloud. I would prefer to use my CS3, if possible. Can anyone advise me what to do?

The T1i was first supported by Camera Raw 5.4 which is only compatible with CS4 and later
Camera Raw plug-in | Supported cameras
Camera Raw-compatible Adobe applications
Some options:
Upgrade to CS6
Join the Cloud
Download the free Adobe DNG converter, convert all T1i Raw files to DNGs then edit the DNGs in CS3
Camera raw, DNG | Adobe Photoshop CC

Opening tiff photos in Adobe Camera Raw

I can not open my tiff files / photos in Adobe Camera Raw. I am using CS6 that has been completely updated with all the current updates. I go to Bridge, highlight a tiff thumbnail photo and go up the file drop down menu. The open in raw selection is grayed out and I can not select it. It works fine with jpeg files, and I can open raw files without problems. It just won't work with tiff files. I have gone to preferences and selected the option to open all supported tiff flles but this did not work either.
I have uninstalled Photoshop and Bridge and reinstalled it and updated it all again and it still will not let me open tiff files in Camera Raw.
Any ideas?

I am more apt to beleive the issue is with the tif files themselves. Not all tif files are equal. It depends on the compression, bit mode and so forth. Can the tiff files be opened in photoshop? if so, then that just maybe the problem. if not, then the file itself maybe corrupt. But I am leaning towards the settings used when saving the file.

Currently Have Photoshop CS3 & Adobe Bridge CS3 2.1.1.9. According to Adobe, Camera Raw 4.6 supports Nikon D810 NEF files. I have downloaded Camera Raw 4.6 Update. When I try to open Nikon D810 NEF files, I get photoshop error that says "cannot complete

Currently Have Photoshop CS3 & Adobe Bridge CS3 2.1.1.9.
According to Adobe, Camera Raw 4.6 supports Nikon D810 NEF files. I have downloaded Camera Raw 4.6 Update. When
I try to open Nikon D810 NEF files, I get photoshop error that says
"cannot complete request your because it is not the right kind of
document. These NEF files wont open in Bridge at all. What am I doing wrong?

Camera Raw plug-in | Supported cameras

How to get Adobe Camera RAW loaded so I can open RAW files from a Panasonic LX7?

I opened these images two days ago. Now I get a message that the CS6 Photoshop does not recognize this type of file. I went online and again(3rd time)downloaded Camera RAW 7.3 and tried installing and opening the images.
Once again - same thing.
Now I have something called a DNG converter on the machine and I don't know what it is.
I opened it and tried to get to the LX7 files in my computer I can see in Bridge - and the DNG converter does not show the files at all.
I was doing just fine with CS5 - then I bought this piece of crap because I could not get an update for CS5 to open the Panasonic Lumix LX7 images. So, I wasted $200 on CX6 only to find I can't get my images opened.
I hate photoshop more every damn day
First, took three days and over 9 hours wasted on hold for Adobe phone help - and finally got a guy on to help me register Photoshop CS6 - and he could not get it to register. Finally after a day & a half and hours of continually cutting and pasting from teh online computer to the main computer that does not hook up to the Internet I got CS6 to work.
Then, I opened the Panasonic LX7 RAW images twice after downloading and installing Adobe Camera RAW 7.1 and 7.3 - and now the machine does not recognize the files and tells me to go to http://www.adobe.com/go/kb407111
I went there and have downloaded the Camera Raw 7.1 and 7.3 four different times now and tried installing it - and Still can't open the damn files. I keep getting the same "photoshop cannot open this file" message and teh same referenc to teh above.
How can I get this piece of Shiz to work???
Oh - the name for ID above is after 22 minutes of trynig to find an name this program would accept.

The first thing I would suggest is, in Photoshop, go to Help/About Plug-Ins and click on Camera Raw to verify what version is installed. There should only be one version listed, and listed only once. If there are more, then you need to get rid of the extras.
The DNG converter is a program that will create DNG (digital negative) copies of your raw images. It takes all of the raw image data and copies it to a new file format. The raw data is unmodified, and the DNG file is a standardized and open documented file format. But the DNG converter will not list the actual files. You choose the folder that contains your original raw images, and then the converter will put the copies wherever you choose to put them. But if your camera is supposed to be supported by the latest version of Camera Raw, I don't know if converting will solve the problem. It won't hurt anything; your raw files are still intact.
It would be helpful if you could describe your computer; operating system, how much RAM, a little information to allow the experts (of which I am NOT one) to help you isolate and solve this problem.

How to change preference setting in Photoshop CC 2014 to not automatically lauch Adobe Camera Raw when opening Nikon raw .NEF file

When I launch Photoshop CC 2014 and then open a .nef raw file it launches Adobe Camera Raw and I click Open Image, then I "Convert to Smart Object" then launch Filter > Camera Raw Filter. Is there a preference somewhere for raw files that just bring you right into Adobe Photoshop without stopping at Camera Raw first? Thanks!

Gene,
Ah! Okay, makes sense now. I just learned tonight that some features are not available when using Camera Raw as a Smart Filter. One being Lens Profile Correction. So it makes sense to have have Camera Raw open right off the bat to make some tweaks first then continue on. I found the below on the Adobe website. Thank you so much!!
Note: The following features are not available when using Camera Raw as a Smart Filter (that are normally available in Camera Raw), primarily because they don’t make sense in the filter context: Workflow options and preferences, crop and straighten tools, rotation tools (rotate left/right buttons), snapshots, camera and lens profile corrections.

Adobe Camera Raw 6.7 Installation Failure

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