Adobe Connect SAML SSO Support

Hello,
I would like to know whether Adobe Connect supports SAML Single Sign On or not? Can I achieve SAML based SSO with Adobe Connect as SP from my SAML IdP?
Please let me know the details.
regards,
Sales User

I have not seen the Service Plan link work on any account.
I would go to
http://www.adobe.com/dk/products/acrobatconnectpro/?promoid=BPBEH
and then click on the link in the upper left to have someone
contact you. They will be able to direct you to someone/someplace
to take care of your payment.
Jorma@RealEyes

Similar Messages

Adobe Connect - bad customer support

I have purchased a connect account and used it a lot.
My credit card is running out, but when I try to select
"Administration/Serviceplan" ... i get an
empty page.
The website returns a page with "Macromedia - Breeze Service
Plan - Error" in it.
I keep getting email reminders of the run-out of my credit
card. But the website pointed to in
the email is :
http://www.adobe.com/support/email/cscontact/
and that page does no longer exist!
I don't think Adobe likes us European customers, since you
can't find anywhere in the Breeze
product, where you can contact the sales ... you cant find
anywhere in the "support" helping
out.
So basically .. .I can no longer be a customer. My money
might not be good enough for Adobe.
Anyone able to help here???????
A very disappointed
Søren Rehné
CCI Magazine
[email protected]

I have not seen the Service Plan link work on any account.
I would go to
http://www.adobe.com/dk/products/acrobatconnectpro/?promoid=BPBEH
and then click on the link in the upper left to have someone
contact you. They will be able to direct you to someone/someplace
to take care of your payment.
Jorma@RealEyes

How do I export a Keynote 09 presentation to work with Adobe Connect??

Hi - I have imported the .MOV file from keynote into Flash and then exported it as a .FLV file but the problem is that all of my 'on click' build requests have disappeared so it just plays as one continuous movie. Can anyone help me please? It seems that a .MOV file (which works perfectly with the 'on click' features) cannot be played with Adobe Connect. I really need the presentation to play with all of the 'on click' settings in place. PLEASE HELP!!! :o)

Adobe Connect does not support Apple Keynote as a file format. Adobe Connect supports Microsoft Powerpoint format. When you use the Share Document Pod and upload a Powerpoint presentation that file gets converted on the fly to Adobe Flash format and then is streamed to attendees in the room. If you want to use Apple Keynote with Adobe Connect then you should use Share My Screen and use screen sharing to share exactly what you want without converting it into Flash. Adobe Connect does not support .MOV or Apple Quicktime formatted files today (release 8 and previous versions).

Does Adobe Connect support CAS authentication?

We use CAS authentication for many of our applications. Does Adobe Connect support CAS authentication for Single Sign-On? Our Adobe Connect is hosted.
Thanks,
Rod

Single Sign-on support is only really available with a licensed deployment. With a hosted account you are limited to API's Adobe Connect 9 * Login and requests
Configuring SSO on a licensed deployment can be found in this document http://help.adobe.com/en_US/connect/9.0/installconfigure/connect_9_install.pdf

Adobe Connect dropouts talking to Adobe Support in India

This may be the wrong place to raise this. I don't usually use Adobe Connect. But this week I've been spending hours on the phone to Adobe technical support in
India. They use Adobe Connect to see my desktop in an attempt to fix my problems (with
Adobe Creative Suite 5 as it happens).
What I found was that the Adobe Connect frequently experiences a network failure, causing the guy in India to no longer see my screen. He tells me this on the phone. I then have to wait for my Adobe Connect to notice that the connection has failed, and then go through the SHARE MY SCREEN dialogue again. This happens sometimes as often as once every ten seconds, but the connection sometimes lasts a minute or two.
Adobce Connect does pop up a little box that says something like "Network connection failure" and has a button to "troubleshoot" it (or Cancel the session), but pressing that has no effect.
The odd thing is that my internet service is pretty reliable and 4 Mbps. I have, for example, no problem downloading 50 MB files from the USA (I'm in UK). Unfortunately the Connect software tells me absolutely nothing about what has failed or how
Anyone know what the problem is? It's making support from India almost impossible.

Yes, that indicator is simply advising that the connection between your PC and the Server has been severed. Either there was some disconnect on your end or on the server end or somewhere in between. That popup tries to reconnect to the Adobe Connect Server located in the U.S., Europe or Asia depending on where you reside. I suspect the support engineer was using a server in the USA and you are located in Europe and the latency along with anything going on on the line could have had some effect. Normally, you would be using a UK based server if you had an account with Adobe Connect. Hard to tell at this stage which server you were on. Next time, make sure the technician knows you are in the UK and request he/she use a UK based server which would improve things. He/she may not have known where you were calling from. If you send me your ticket number for the support call, I can have the technician make sure he uses a UK based server.
It could have been a wireless network issue (too much interference or hub needs rebooting...all kinds of issues with wireless networks). It could have been your provider having momentary issues or it could have been any number of hops in between. The popup simply is saying the connection was interupted and it is trying again to reconnect the session. Make sure you are using a wired ethernet connection to get the best reliable experience with any web conference solution.
All web conference solutions require a solid connection because they are instant. All of these solutions are sensitive to any momentary interuption unlike any other product except maybe instant messaging systems that require all the time access/connection.
Just for explanation, you really cannot compare downloading a 50 MB file with a web conference session because there are a whole lot of other thoings going on while sharing a screen. When downloading a file, many times packets are lost and re-transmitted with no communication back to the end user that a lot of the data was lost and re-sent. With web conferencing it's all or nothing. If a lot of packets are lost then you end up with latency issues and dropped sessions...again it gets into the quality of the connection and not the speed. Speed is inconsequential compared to the quality of the connection and how many hops you are going through.
Sorry you had that experience. That is not normal. Many customers large and small use Adobe Connect for mission critical work every hour of every day without problem. But...it all gets down to the quality of the network and all vendors can and will have an issue like this if there is some network problem on their end or the customer end.
Heyward
[email protected]

Adobe Connect 8 - poor quality video, glacially-slow support

Monday I upgraded our Adobe Connect server from version 7.5 to the new version 8. This new version at the highest quality settings displays video at 640x480, which was considered high-resolution back when Quicktime was released in 1991, but nowadays that's pretty low-resolution considering the plethora of 1080p tv's on the market and computer monitors going over 2560x1600. We had better performance for sharing video under the Adobe Connect 8 preview than under the final version, and I'm wondering why there's no granular control over user roles (participant, presenter, host) in relation to video quality settings.
I've called Adobe Enterprise Support on multiple occasions the past 3 days, and nobody there has been able to answer our questions regarding the limited quality of videoconferencing through Adobe Connect. They keep saying that they'll call me back but it's clear that 1) they don't have an answer and 2) my call doesn't strike them as being an important complaint. We're an enterprise customer who has spent well over $50,000 on this product for licensing up to 50 rooms hosted on our own server. So obviously, this is an important issue that we want resolved quickly, not slowly.
We used to use a third-party utility called Master Video Control - http://ed-apps.com/ - which would allow the host to set the quality of video feeds granularly (as per in my first paragraph).
This tool is broken by the upgrade to version 8, and frankly, if this capability were built into version 8, we wouldn't need a third party tool. There's no reason for Adobe to not add this functionality into their base product. The fact that Standard and High settings look identical (640x480) makes it difficult to understand what the difference is between the two settings.
Does anyone from Adobe answer questions on these forums? That's my hope.

The video in Connect 8 was vastly improved in terms of frames per second. It is now at 20 fps versus 10 for previous versions. You can change that rate to improve quality by altering the settings in the underling FMS server xml settings.
There is a balance here in terms of video quality and large bandwidth requirements. When you have 500 attendees on a server simultaneously and video at high resolution you would see huge bandwidth issues so this is something that has to be managed.
If you want to discuss this with me, please send me a note to [email protected] I'll see what I can get to you to help you increase the video. Right now the maximum is 480P resolution. A future version will go higher than that I believe.
That control panel was developed by a partner using ActionScript 2. It is up to the partner to re-create that utility using AS3 so it can be used properly in Connect 8. Connect 8 was completely changed using Flex and AS3 which means all pods have to be updated. There are lots of advantages to this change including massive improvement in speed of the experience and elimination of a lot of scripting. It is change though and the partners are working to update their pods accordingly.

Does hosted monthly adobe connect support API / entirely?

Hi
I am testing (paid not trial) the adobe connect hosted solution for on-line meetings. Keen to intergrate with our PHP website and have been trying to get a library to connect using the API.
Does the hosted API support the full range of API functions - I want to create users if they do not exist and generate URLS with header authentication so that site users don't need to re-enter their user names or passwords.
Think I can figure out how to do this - but want to confirm that the hosted accounts actually support this functionality.
Love Adobe Connect but the adobe website / documentation / ordering system is a nightmare...
Thanks
Richard

I believe that the monthly accounts should allow this. All the documentation is at the Connect Developers Center. The monthly account limitations are around customization more than anything, as I understand it.

It appears that Adobe Air does not support persistent HTTP connections?

As far as we can tell, Adobe Air does not support persistent HTTP connections via KEEPALIVE
Thus a new connection has to be established to the server, making certain types of network intensive applications slow.
Can anyone confirm if this is correct - is there any way to get Adobe Air to support KEEPALIVE and maintain persistent server connections?
a

I am trying to get 3.3 Beta 2 with Flash Builder 4.6 on Windows 7 x64bit to work. But still no luck.
I have Flash Builder 4.6 on Win7 to work no problem.
I have updated the playerglobal.swc to 11.3 using http://labsdownload.adobe.com/pub/labs/flashplatformruntimes/flashplay er11-3/flashplayer11-3_p2_playerglobal_041812.swc
but still run into the same problem below:
I can't go through the steps to create a new Flex Mobile Project because of the following error "Air 3.3 Beta does not support mobile projects".
However, I have no problem creating a Flex Project (Web & AIR) and ActionScript Mobile Project.

A Dr. I support in my daily work is unable to enter an Adobe Connect meeting. She is using a Dell 760 computer.

When she types her name and presses enter, she is directed to a webpage stating she needs Adobe Flash Player 11.2 or greater. Adobe Flash Player 17 is installed on the computer. I have already installed Adobe Connect 9 Plugin for windows. Windows 7 in her operating system. What can I do to resolve her problem?

Have they tried using a different web browser?

Does Adobe Connect 8 support all web browsers when integrated with Blackboard Learn?

When using Safari I get authenticated by Blackboard Learn, but when I attempt to create or enter a meeting, I'm continuously returned to the login screen to authenticate again.

I downloaded safari and tested to see wether I could log in and I had no problem. I created a virtual classroom and entered that too.... No problem. Is it not your firewall? If you can do everything else in AC (Adobe Connect) and the only problem is the virtual classroom can it not be the firewall? Do you use port 1935 for streaming the content in a virtual classroom? ... mmmm .... even if port 1935 were blocked it would not take you to the login page... mmm.. scrap that idea.
If anything I am able to connect to a virtual classroom via safari.

How can I get my web cam to work in Adobe Connect ?

This is actually an end user's question that I am having trouble answering to...
We use Adobe Connect to give online language classes, the end user is one of the students.
I cannot find the right Support answer to give him.
Problem:
My camera does not work when I connect to Adobe's rooms but camera works fine with other software.
Even though I suspected my old camera was working fine, yesterday I went ahead and bought a new camera.
I thought perhaps my webcam software may have been a problem, so I bought a different type camera with different software.
Even after removing all the old software, same result:
I surmised the problem might be caused by my firewall and security software, so once I tried changing the permissions for Adobe, and my Webcam, but that didn’t work.
Another time, I restarted my computer right before class and then turned off my firewall completely so there would be no interference but to no avail. I’m totally perplexed.
Isn’t there anyone else experiencing a similar problem?   Has anyone else found a solution?
I run Windows Vista with McAfee Internet Security Software. I always reboot the computer before class and open no other programs other than Google Chrome.
I now have a brand new Microsoft LifeCam Cinema Camera with LifeCam 3.5 Webcam Software.
I test my camera before going online. It always works fine.   Then I shut down the camera program and login into class.
When I “connect webcam” in the room, the light on my camera comes on (suggesting that it is ON), but only a black image is transmitted to the room.

Check to see if you have Google Voice installed. If so, remove it and see
if your problem vanishes. If not Google Voice, check to see if you have
any other communications software which interacts with your cam and
disable it. This was the problem I had with a similar problem on a Mac.
MosesJOI <[email protected]>
10/13/11 12:08 PM
Please respond to
[email protected]
To
jsb152 <[email protected]>
cc
Subject
How can I get my web cam to work in Adobe Connect ?
Re: How can I get my web cam to work in Adobe Connect ?
created by MosesJOI in General Discussion - View the full discussion
Thanks a lot Heyward for the swift reply !
I sent the advice out to the end user, but unfortunately this wasn't the
solution.
His reply is below :-
The default resolution of my new camera is already set at 640x360, but I
went ahead and tried several lower resolutions (e.g. 424x240; 320x240; and
160x120) but none worked in the room - camera still showed up as black
blank screen. Also, as far as I can tell, I don’t have the option of
adjusting the frame rate.
I started playing around with my Internet Security Settings to see if they
might be playing a role. So far, all to no avail.
Hmm...quite a tricky one - webcams always are - maybe if he can find a way
to adjust the frame rate (?).
He's going to fiddle about with the settings a bit more and see if
something does the trick.
If anyone has had a similar problem and found an ingenious solution,
please jot on a note on this thread.
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Adobe Connect issues with Windows 7

Has anyone found a solution to the problems Adobe Connect has with Windows 7?

Sounds like something is blocking network traffic. I'm not aware of any Windows 7 specific issues. I've used Windows 7 with connect for 2 years with no Windows specific issues.
I'd call support at 800-945-9120 and see if they can indentify the issue and give you a resolution.

Required components for Forms&Reports 11.1.2 with SSO support

Hi.
Dont know if this is the right forum but I would like to know if any of you has an experience in integrating Forms&Reports 11.1.2 with Oracle Access manager.
I am in process of upgrading Oracle Forms&Reports 10g configured to use single sign-on to 11.1.2 with Identity and Access management for SSO support. As I read the installation manual I got confused by how to integrate Forms&reports with Access manager to be able to configure it to use single sign-on with MS Active Directory authentication. I am not sure is there enough just to install Access Manager or the installation also requires Identity Management component.
I would appreciate if one could point me to the right direction. Thanks.
Best regards.

I recommend starting with baby steps. First ensure that the FMw installation is working. Can you run a form, and report, and so on. Then add single-signon with OAM. Verify that it is working. Then add AD support. If you try to dive directly into making AD work and something before this step wasn't working, you will have a difficult time troubleshooting.
Generally speaking, if you have OAM and SSO installed prior to installing FMw, connecting the two is fairly easy because the FMw installation will prompt you during the process. However, even after the fact, linking up can be done from within the EM console even though some external steps may be needed. Once this is working, they you can investigate adding AD to the mix.
If you already have OAM installed, you are ready to dive into the Forms Deployment Guide.
http://docs.oracle.com/cd/E24269_01/doc.11120/e24477/sso.htm
This part of the Deployment Guide will cover things like, which versions of the Identity Management components can be used with Forms/Reports 11.1.2. It will also discuss the functional information need in order to understand how it all works together. Also included are instructions on how to connect the FMw installation to sso. Be careful as you read any of the documents as it is easy to get confused when seeing references to "SSO". In some cases, the term "sso" means single signon and in others it is referring to the product, "Oracle SSO".
Information about using Active Directory is scattered around the IM documentation, but this is probably a good place to start:
http://docs.oracle.com/cd/E23943_01/oid.1111/e10031/odip_actdir.htm

Adobe connect add in not showing up in Privacy Settings Mac OS X Yosemite

When I try to share a screen, I am told to click the ENABLE button. I'm taken to System Preferences where I navigate to the Privacy Settings, Accessibility, and I'm instructed to enable adobeconnectaddin. The problem is, adobeconnectaddin is not showing up in this window. I see Skype, which is not enabled, and that's all I see.
Any suggestions? Thanks in advance

As of March 9th, Mac OSX 10.10 will be supported.
Adobe wrote:
We are adding support for the following:
Client systems:
Mac OS X 10.10
Ubuntu 14.04
OpenSUSE 13.1
There isn't more information about what changes that means, but the release notes for 9.4 are here: Adobe Connect Help | Adobe Connect 9.4 Release Notes

Adobe Connect Desktop - just doesn't download recordings any more...

Hi all,
Has anyone had issues since the upgrade of this?
I have made the recordings downloadable in all places thru the adobce connect admin area, but when using the desktop client evcewn though i am able to search for the file i am not however able to download it.
The recording does appear in the download queue but does not initiate. This is just unacceptable.
Part of the service is to be able to playback the meeting recordings and while i know i can do this online, it would also be useful to USE ADOBE'S PRODUCTS TO VIEW ADOBE'S BESPOKE RECORDINGS (Since they are not available in any other downloadable format, wouldn't midn so much if it just worked for once without issues.)
Add this to the whole "Adobe Presenter - the worlds most unstable and bugged out piece of software ever"
Come on Adobe, whats happening to your stuff?!?

Adobe Connect Desktop is no longer supported with Connect 9. However, it should still work. Also, be sure that the recording has been set to allow local downloads.

Adobe Connect SAML SSO Support

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