Adobe Connect VOIP, Breakout Rooms & Skype

Hello,
I do not have Adobe Connect, nor have I used the trial version yet. I would like to ask the following questions:
1 - How does Adobe Connect's VOIP compare to that of Skype?
2 - In a breakout room scenario (using Adobe Connect) I assume that you have to use Adobe Connect VOIP? What toggle options do you have? I mean can you listen to individual rooms or must you listen to all breakout rooms at once? Can you allow only certain rooms to hear you (the host) speak (you may want to talk to a room in private) whilst you listen to all breakout rooms (say three breakout rooms or more)?
Thank you for any advise you can offer me.
Rob.

I find that the quality of Skype verses AC (Adobe Connect) are on par i.e. if the audio is bad in Skype it is normally bad in AC, if the audio is good in one it is good in the other. The real problem is not so much the one product verses the other but more what is the bandwidth that is available.
Break out rooms. Yes you can use VOIP to access the different classes. As a host/Presenter you can access each class seperately and listen to what they are sharing, at the same time you can chip in and talk to the class without any of the other classes hearing what you are saying.
I hope that helps you out.
Dimitri

Similar Messages

What happened to my Adobe Connect room?

Apologies if this is the wrong place to post, but I can't find anywhere else! I keep getting an error message saying my Adobe Connect room is down for maintenance. I thought it was going away in December, but not now?? I sure hope you guys are not charging me for use for the last few weeks! Please let me know what's going on. Thank you!

Adobe ConnectNow is no longer available. It was originally slated for decomissioning in December, 2012, but we left it up several weeks longer to ease the transition to Adobe Connect.
I'm not sure why you are getting a message that it's down for maintenance; I will investigate as that is not accurate. When I try to go to my old ConnectNow room, I am seeing this:
Connection reset by peer
If you had a PAID subscription to Acrobat.com, then you should have been sent instructions for using your one-year free account for Adobe Connect.
For more info, see: http://forums.adobe.com/docs/DOC-3321.
If you are having prolems with Adobe Connect, please post your question here: http://forums.adobe.com/community/adobeconnect
or contact Connect Support (http://helpx.adobe.com/adobe-connect.html)

Captivate demos stuck in Loading state when shared in an Adobe Connect meeting room

We have published several Adobe Captivate demos directly to Adobe Connect content library (using both Captivate 5.5 and 7). The demos work fine when accessed directly using the URL assigned in the Content Library. However, when the demo is shared in a meeting room share pod, it gets stuck in Loading state and nothing is displayed. Trying to understand if this is a bug or if there are certain publishing settings in Captivate that are causing this problem.

Have you looked at the logs on the Connect server (Error or Access) to see if there is something there to help identify the problem?
If you put ?mode=xml after you meeting room, do you get any clues about the problem in the text that shows below the connection error message?
Have you tried the test my computer page to see if there is a problem that can be identified there?

I've plenty hard disc room, but can't download adobe connect add-in

When I try to download Adobe Connect Add-in, message tells me I haven't enuf room on hard-disk, yet I've plenty hard-drive space available.

Hi,
You could either download the latest version of the Add-In with a standalone installer at http://www.adobe.com/support/connect/downloads-updates.html
Or you could also try using IE/Firefox/Safari when downloading the addin. Google Chrome is known to give issues while downloading the Add-In sometimes.

Adobe Connect Meeting Room sitting at Connecting...

Hello,
I am trying to currently troubleshoot an issue with a Windows 2003 Standard Edition. Our Adobe Connect server was up and operational, but as of recently now you can login to the site. You cannot however load up and into a meeting room. I am trying to find any way to resolve this issue because I do not have an answer to give on this one. As of right now I can ping the server, remote into the server, and access the web site. I can access the console.htm and see everything is connected and good to go.
No I am not utilizing SSL, no I am not trying to tunnel anything. I am wondering if it is because of a recent issue with either DNS or because it is installed on a VM. The reason I say this is because as of recently my Virtual Infrastructure Client is now not allowing me to console into my server via client. So all the information is currently the best of what I am capable of providing. Any insight and / or help to resolve this issue would be greatly appreciated.
- Joe Medeiros, US ARMY

It sounds to me like the FMS server for Connect may need to be reset. I would start all Connect services on that server, then restart them, starting with the FMS server, then the Connect Application server. If that doesn't resolve it, it could be due to port blocking or some other firewall issue.

VOIP in Adobe connect

I tried both the laptop speakers as well as a headset, but
the participant I was interacting with could not hear me..I checked
that everything was working at both ends but somehow we were able
to communicate only through the chat screen.

Yup - big issue with Adobe Connect - They need to do
something to improve the Audio services online. Even in sessions
with Adobe staff they generally set up a voice bridge for the Voice
portion.
The product team should visit marratech.com fo an excellent
audio and video experience. Perhaps they can learn or license the
codecs that Marratech uses

Notice: Adobe Connect 8.1.2 code for on-premise customers

GREAT NEWS:
Adobe Connect 8.1.2 is being rolled out throughout August for Adobe Hosted customers.
It was released yesterday for download for on-premise customers and can be downloaded from this location which includes instructions:
http://kb2.adobe.com/cps/911/cpsid_91151.html
This technote also lists the issues fixed. This is a major effort and we recommend this update which takes minutes to do.
(It assumes and requires that you have updated your Adobe Connect Server to version 8.1.1 first)
Also important to consider:
ADOBE PRESENTER 7.07 IS A MAJOR UPGRADE AND FIXES A WHOLE LOT OF INSTALL ISSUES. PLEASE GET THE CODE HERE:
http://www.adobe.com/products/presenter/
TAKE A LOOK DOWN THE RIGHT SIDE OF THE PAGE AND SEE THE LINK THAT DISCUSSES CURRENT CUSTOMERS DESIRING THE UPDATE. THAT IS A COMPLETE DOWNLOAD OF PRESENTER. JUST HAVE YOUR SERIAL NUMBER HANDY.
TAKE NOTE:
1- ADOBE RECOMMENDS PRESENTER 7.07, ADOBE CONNECT 8.1.2, AND ADOBE CAPTIVATE 5.5 AS THE COMBINATION TRULY IS DESIGNED TO WORK GREAT TOGETHER
2. THERE IS A TRANSITION FROM ACTIONSCRIPT 2 TO ACTIONSCRIPT 3 IN THESE PRODUCTS AND THAT IS WHY WE RECOMMEND MAKING SURE YOU USE THESE VERSIONS FOR THE VERY BEST EXPERIENCE.
3. MANY VIDEO, AUDIO AND POWERPOINT ISSUES HAVE BEEN ADDRESSED WITH THIS COMBINATION
4. The new Adobe Connect Host Add-In for Mac OSX Lion is in testing mode and a release is due out very soon so stay tuned.

Issues addressed with 8.1.2:
Issues Resolved
Bug #
Area
Bug Description
2884617
Recording
Edited Recording still plays audio that was cut out
2876979
Recording
Recording playback of Share Pod contents and room audio is very delayed
2877040
PPT
Powerpoint slides containing animations will auto-advance after enabling and disabling sync
2869050
PPT
Intermittant white screens on uploading PowerPoints
2866155
Recording
Camera pod goes grey in a Meeting Recording
2789360
PPT
Presentation audio does not play when shared in a Connect 8 Meeting Room after a 7.5 upgrade
2909325
PPT
The presentation sidebar is shown to some Hosts and not to others, depending on the screen resolution or browser size
2904738
Screenshare
Improvements to Screenshare and Remote Control Latency
2896874
Screenshare
If partial values are set for screensharing via the API then the Adobe Connect Add-in may crash on Screensharing
2886745
RIM Playbook
Adobe Connect 8.1 product doesn't support RIM Playbook (QNX operating system) ... gets stuck at Connecting...
2916067
Recording
Audio does not playback and seeking won't work in recordings where breakout pods are brought into the main Meeting Room
2918541
Share Pod
The Text tool in the Whiteboard Overlay menu is moving text and not wrapping text
2918550
Localization
Non-English characters in the user/guest name will be corrupted after entering the Meeting Room
2894999
Addin
The Add-in crashes when Windows 7 users attempt to share their screen or application
2739092
Screenshare
Occasional black screen for some users when PPT/PPTX files are shared in the Share Pod
2841509
Recording
VOIP audio in a recording may start later than expected, causing overlapping or duplicate audio
2868843
PPT
Share pod appears as the Adobe Presenter "Loading" screen for some participants (normally the Host)
2900356
Add-in
Linux Add-in build returns a quality violation error on Ubuntu installation with Linitian
2865884
Add-in
Connect Add-in does not launch in Ubuntu if LDAP is configured, or if the home directory path is customized
2912568
Add-in
The tray menu is always displayed in the Share Pod when Pause and Annotate is active during Screen Sharing (Linux Add-in)
Known Issues
Bug #
Area
Bug Description
2914847
Share Pod
Some Meeting Hosts may not see the Presentation Side Bar once enabled, depending on the screen resolution or pod size
2914835
Share Pod
When playing back certain ActionScript 2 (AS2) SWF files inside the Share pod using the playbar, occasionally audio from the SWF continues to play despite the SWF playback being stopped, or vice versa
2899148
PPT
An ActionScript 3 SWF added to the Presentation sidebar appears cropped when shared in a Connect Meeting Room
2897242
PPT
An ActionScript 3 SWF added to the Presentation sidebar appears smaller than expected when shared in a Connect Meeting Room
2885497
PPT
If a Presentation containing quiz slides copied from another Presentation is shared, the entire quiz will not display
2890789
PPT
At low volumes the volume slider bar with Shared Presentations doesn't work
2886601
PPT
PPT Quizzes within the Share Pod are not accessible via the Tab key or other keyboard shortcuts
2897347
Share Pod
On the Mac OS, the Share Pod is sluggish to respond while being resized if a Presentation is actively being shared
2901443
Add-in
On Lion - Flash Player subdialogs do not work.
2886601
PPT
Non Legacy: Shared Presentation with quiz in meeting's share pod isn't accessible using the tab key.
2928197
Recording
When seeking a Recording which contains a Presentation with audio, the audio from that Presentation may continue to playback after sharing has stopped
2926167
Share Pod
On the Mac OS, clicking on the Launch Pad while sharing an application will share the Launch Pad instead
2919213
PPT
If a presentation with video is muted and then stopped from being shared, then on sharing again from Recently Shared, the video is not muted. If the Host mutes again, then it appears muted to him only.
2926167
Add-in
Mac 10.7 : sharing application and then clicking on launchpad will share the launch pad

Breakout Room Audio Using Integrated Telephony Adapter PGI/

Hello -
Hopefully this hasn't been covered - I didn't find anything in my search.
Using Adobe Connect 8, I am operating with the PGI integrated telephony adapter (not universal voice). This allows me to have learners join through VOIP or by having the meeting call their phone and keeping them 'integrated'.
All had been working well until I started doing breakout rooms. From my research, when I put people into breakout rooms they are supposed to join PGI supported mini audio conferences. Unfortunately that is not happening, and I am getting the prompt below. I started fiddling around in the compliance settings etc. but was not able to get it working. Basically when I put learners into a breakout room they get kicked out of the audio conference with the only option being to join by phone. Then when I bring them back into the main room they have to rejoin the audio conference. Quite the clunky process with large numbers of virtual learners - anybody have any experience with this that can comment? I thank you in advance.

I found this thread:
http://www.connectusers.com/forums/cucbb/viewtopic.php?id=4863
With this post at the end (below) - can anybody confirm this? To have individual breakout room audio functioning you must be all voip or all telephone?
To use the broadcast audio (from voip to teleconference audio) feature in a main room requires that Universal Voice is activated for the integrated audio adapter (PGI, Intercall and Meeting1).
When you have both VOIP and teleconference users in a main room in this above manner, you cannot then use breakouts with VOIP.... breakout rooms need to be all telephone or all voip.

ISight doesn't register in Adobe Connect

Hi. I need to take part in regular webinars using Adobe Connect for work. I had no trouble participating on my brand new Macbook Air until I (stupidly) allowed by battery to go flat mid-meeting. When I powered my Mac up and re-entered the online meeting room, Adobe Connect no longer recognized my built-in iSight camera. I now get an error message stating that no camera is detected whenever I try to connect my iSight.
I have established that the problem is application specific. My camera works fine with other programs such as Photobooth and Skype. Uninstalling and reinstalling the Adobe Connect software has not resolved the problem.
The problem does not appear to be user specific. My iSight camera does not appear in the USB device tree in System Information, even when I log in as a different user.
Resetting SMC has had no affect.
Any advice would be much appreciated.

Bicyclebear wrote: ... I understand that it should show up as a USB device?
Yes, it should. However, if your camera works with ANY Apple app,
your Mac must be recognizing your inbuilt camera.
(Over time, Apple has changed the built-in camera's name on newer Macs
from "iSight" to "FaceTime" and then to "FaceTime HD." Regardless of the
name of your Mac's built-in camera, the same info and troubleshooting applies.)
If you cannot make your camera work with any Apple app when you try all
relevant suggestions from Apple's How to Troubleshoot iSight article,
check your System Info USB Hardware Items as shown in this example.
Your information details will be different from that in this image, but you must
check every USB tree element until you find your camera.
If your camera does not show as a USB device in your System Information
after using all relevant troubleshooting suggestions, you probably have a
hardware fault. There are no user serviceable parts of the camera.
Contact Apple or an Apple-Authorized Service Provider for service.
Message was edited by: EZ Jim
Mac OSX 10.10.1

Can I do an exit survey when people leave an Adobe Connect meeting?

I'm looking to do an exit survey on Adobe Connect 9. I would like to have participants navigate to an page with a survey when they leave the webinar... is this possible? The only solution I have found so far is to use the "browse to" function in the weblinks and navigate participants there before they leave.
Another question is about recording breakout rooms. Is this possible?
Thanks.

Hi fairchilr,
There are several ways to get feedback from your participants:
1. Like you mentioned, use Weblinks pod that will direct them to a website where they can fill the survey.
2. Use one of the Adobe Connect extensions. for instance: Survey SWF (http://www.adobe.com/in/products/adobeconnect/feature-details/survey-swf.html) is one such great extension to create surveys from within your meeting room.
3. Use Poll Pod to get the feedback. Do remember to close the poll after all your participants have filled in as only after closing the poll will the reporting of the poll happen.
4. use Adobe presenter to create a quiz having survey question, reporting of which will also be taken care of by Connect.
Regarding recording the Breakout roms, this aint possible, Only activities in the main meeting room will be recorded.
Hope this info helps!
Sameer Puri

How can I get my web cam to work in Adobe Connect ?

This is actually an end user's question that I am having trouble answering to...
We use Adobe Connect to give online language classes, the end user is one of the students.
I cannot find the right Support answer to give him.
Problem:
My camera does not work when I connect to Adobe's rooms but camera works fine with other software.
Even though I suspected my old camera was working fine, yesterday I went ahead and bought a new camera.
I thought perhaps my webcam software may have been a problem, so I bought a different type camera with different software.
Even after removing all the old software, same result:
I surmised the problem might be caused by my firewall and security software, so once I tried changing the permissions for Adobe, and my Webcam, but that didn’t work.
Another time, I restarted my computer right before class and then turned off my firewall completely so there would be no interference but to no avail. I’m totally perplexed.
Isn’t there anyone else experiencing a similar problem?   Has anyone else found a solution?
I run Windows Vista with McAfee Internet Security Software. I always reboot the computer before class and open no other programs other than Google Chrome.
I now have a brand new Microsoft LifeCam Cinema Camera with LifeCam 3.5 Webcam Software.
I test my camera before going online. It always works fine.   Then I shut down the camera program and login into class.
When I “connect webcam” in the room, the light on my camera comes on (suggesting that it is ON), but only a black image is transmitted to the room.

Check to see if you have Google Voice installed. If so, remove it and see
if your problem vanishes. If not Google Voice, check to see if you have
any other communications software which interacts with your cam and
disable it. This was the problem I had with a similar problem on a Mac.
MosesJOI <[email protected]>
10/13/11 12:08 PM
Please respond to
[email protected]
To
jsb152 <[email protected]>
cc
Subject
How can I get my web cam to work in Adobe Connect ?
Re: How can I get my web cam to work in Adobe Connect ?
created by MosesJOI in General Discussion - View the full discussion
Thanks a lot Heyward for the swift reply !
I sent the advice out to the end user, but unfortunately this wasn't the
solution.
His reply is below :-
The default resolution of my new camera is already set at 640x360, but I
went ahead and tried several lower resolutions (e.g. 424x240; 320x240; and
160x120) but none worked in the room - camera still showed up as black
blank screen. Also, as far as I can tell, I don’t have the option of
adjusting the frame rate.
I started playing around with my Internet Security Settings to see if they
might be playing a role. So far, all to no avail.
Hmm...quite a tricky one - webcams always are - maybe if he can find a way
to adjust the frame rate (?).
He's going to fiddle about with the settings a bit more and see if
something does the trick.
If anyone has had a similar problem and found an ingenious solution,
please jot on a note on this thread.
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Adobe connect add in not showing up in Privacy Settings Mac OS X Yosemite

When I try to share a screen, I am told to click the ENABLE button. I'm taken to System Preferences where I navigate to the Privacy Settings, Accessibility, and I'm instructed to enable adobeconnectaddin. The problem is, adobeconnectaddin is not showing up in this window. I see Skype, which is not enabled, and that's all I see.
Any suggestions? Thanks in advance

As of March 9th, Mac OSX 10.10 will be supported.
Adobe wrote:
We are adding support for the following:
Client systems:
Mac OS X 10.10
Ubuntu 14.04
OpenSUSE 13.1
There isn't more information about what changes that means, but the release notes for 9.4 are here: Adobe Connect Help | Adobe Connect 9.4 Release Notes

Launching air application like adobe connect desktop

I will like to launch my adobe air application like adobe connect meeting room launches the desktop app

Thanks.
reinstalling and clearing my temp dir appears to have worked !
Awesome.

Adobe Tech told me HONESTLY that Adobe Connect will NOT work like the Adobe site demo

I am seconds away from subscribing to gotomeeting.com (Which is a GREAT and REALLy easy to use product).
I really want the white board featues, etc. At first I could NOT connect at all...then with an Adobe TEch (FROM INDIA) online with me (very patronizing to me also, by the way). I could connect and when I clicked on "Share My Screen" the adobe connect window minimizes itself and becomes useless to me.
I was told that the tech COULD see my screen. I asked how I would know that. He ACTUALLY told me that the ONLY way I could see the CONNECT window and see all the participants, let other share screens and see and use the whiteboarding is to GET A SECOND COMPUTER!!!!
I HAVE TO USE TWO COMPUTERS in order to use the features demo'd in the demo video.
Isn't that the MOST obsurd thing you could tell someone. AND if it is true, what a piece of carp program.
Too bad, the product does not remotely work like the demo
AND even worse, the tech support has NO IDEA how to use this product and told me IN THESE WORDS that the product DOES NOT REALLY DO WHAT THE DEMO SAYS IT DOES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
What a nightmare!

Wow ... well all I can say is I've been using Connect for 2 years for remote training and for webinars and all sorts of stuff, and in general I'm thrilled with it. I've used the freebie ConnectNow service (via Acrobat.com), the $39.95/mo. Connect Standard account (hosted, up to 15 participants), and for the past 1.5 years, the Connect Pro account, also hosted.
When you are sharing your screen, you don't see any of the Connect "room" interface; all you see is your screen. This is how most of the services work in my experience. If you're just showing a Powerpoint demo that you've uploaded to your account previously, then you *can* see the panels etc. in the Connect room.
Almost all of my demos/webinars/training involved me sharing my screen, so yes, I do connect a second laptop to the room, logging on as a guest, so I can see what my participants see, and I can see what the lag time is. I don't think that's out of the ordinary.
I started using Connect after nightmares with WebEx and other services. It's really important to me that everything works equally on Macs as well as Windows; and so far Connect is great that way.
I do agree the Support is a pain and Connect is missing some features. But all in all it's been nice and stable for me and my clients. You should check out http://connectusers.com; there are wonderful forums and expert users and tutorials over there.
AM

Adobe connect asking for flash v10.3 or higher but I have v11.4 installed????

I never had this problem before, but recently upgraded my flash and yesterday (Sept. 5) while testing a connection to a meeting room received this message:
Adobe connect requires flash v10.3 or higher
and provided a button to download the latest version, which I did, and downloaded v. 11.4. tried the link to the meeting room a second time and again was told to install flash v10.3 or higher.
So I UN-INSTALLED flash player altogether, got cclean and cleaned up my registry files and downloaded flash player again (v11.4, again) and I still get this message telling me I need 10.3 or higher.
Should I un-install v11.4 and install an older (but higher than v10.3) version????
Please help - I provide technical support and registration assistance and if I can't solve this issue it's going to cause me a lot of problems in terms of providing proper support to my clients.

Hello,
I would like to strongly recommend that you update your version of Flash Player to our currently released version (17.0.0.169) and enable auto updates. The version you are using is insecure and opening your computer (and all of your data) to being easily exploited by bad guys.
As for the error you are receiving, this is most likely a restriction from the website. Each developer is able to specify what the required minimum version of Flash and require their users to have at least that version installed. The detection that is occuring and the message that you are seeing on the website isn't part of Flash Player, but instead part of the website's code.
If you go to this page and click the "Check Now" button, what is displayed (OS, browser and version number)? Do you see the "tree" animation playing below?
Flash Player Help
Thanks,
Chris

Adobe Connect VOIP, Breakout Rooms & Skype

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