VOIP in Adobe connect

I tried both the laptop speakers as well as a headset, but
the participant I was interacting with could not hear me..I checked
that everything was working at both ends but somehow we were able
to communicate only through the chat screen.

Yup - big issue with Adobe Connect - They need to do
something to improve the Audio services online. Even in sessions
with Adobe staff they generally set up a voice bridge for the Voice
portion.
The product team should visit marratech.com fo an excellent
audio and video experience. Perhaps they can learn or license the
codecs that Marratech uses

Similar Messages

Adobe Connect VOIP, Breakout Rooms & Skype

Hello,
I do not have Adobe Connect, nor have I used the trial version yet. I would like to ask the following questions:
1 - How does Adobe Connect's VOIP compare to that of Skype?
2 - In a breakout room scenario (using Adobe Connect) I assume that you have to use Adobe Connect VOIP? What toggle options do you have? I mean can you listen to individual rooms or must you listen to all breakout rooms at once? Can you allow only certain rooms to hear you (the host) speak (you may want to talk to a room in private) whilst you listen to all breakout rooms (say three breakout rooms or more)?
Thank you for any advise you can offer me.
Rob.

I find that the quality of Skype verses AC (Adobe Connect) are on par i.e. if the audio is bad in Skype it is normally bad in AC, if the audio is good in one it is good in the other. The real problem is not so much the one product verses the other but more what is the bandwidth that is available.
Break out rooms. Yes you can use VOIP to access the different classes. As a host/Presenter you can access each class seperately and listen to what they are sharing, at the same time you can chip in and talk to the class without any of the other classes hearing what you are saying.
I hope that helps you out.
Dimitri

Notice: Adobe Connect 8.1.2 code for on-premise customers

GREAT NEWS:
Adobe Connect 8.1.2 is being rolled out throughout August for Adobe Hosted customers.
It was released yesterday for download for on-premise customers and can be downloaded from this location which includes instructions:
http://kb2.adobe.com/cps/911/cpsid_91151.html
This technote also lists the issues fixed. This is a major effort and we recommend this update which takes minutes to do.
(It assumes and requires that you have updated your Adobe Connect Server to version 8.1.1 first)
Also important to consider:
ADOBE PRESENTER 7.07 IS A MAJOR UPGRADE AND FIXES A WHOLE LOT OF INSTALL ISSUES. PLEASE GET THE CODE HERE:
http://www.adobe.com/products/presenter/
TAKE A LOOK DOWN THE RIGHT SIDE OF THE PAGE AND SEE THE LINK THAT DISCUSSES CURRENT CUSTOMERS DESIRING THE UPDATE. THAT IS A COMPLETE DOWNLOAD OF PRESENTER. JUST HAVE YOUR SERIAL NUMBER HANDY.
TAKE NOTE:
1- ADOBE RECOMMENDS PRESENTER 7.07, ADOBE CONNECT 8.1.2, AND ADOBE CAPTIVATE 5.5 AS THE COMBINATION TRULY IS DESIGNED TO WORK GREAT TOGETHER
2. THERE IS A TRANSITION FROM ACTIONSCRIPT 2 TO ACTIONSCRIPT 3 IN THESE PRODUCTS AND THAT IS WHY WE RECOMMEND MAKING SURE YOU USE THESE VERSIONS FOR THE VERY BEST EXPERIENCE.
3. MANY VIDEO, AUDIO AND POWERPOINT ISSUES HAVE BEEN ADDRESSED WITH THIS COMBINATION
4. The new Adobe Connect Host Add-In for Mac OSX Lion is in testing mode and a release is due out very soon so stay tuned.

Issues addressed with 8.1.2:
Issues Resolved
Bug #
Area
Bug Description
2884617
Recording
Edited Recording still plays audio that was cut out
2876979
Recording
Recording playback of Share Pod contents and room audio is very delayed
2877040
PPT
Powerpoint slides containing animations will auto-advance after enabling and disabling sync
2869050
PPT
Intermittant white screens on uploading PowerPoints
2866155
Recording
Camera pod goes grey in a Meeting Recording
2789360
PPT
Presentation audio does not play when shared in a Connect 8 Meeting Room after a 7.5 upgrade
2909325
PPT
The presentation sidebar is shown to some Hosts and not to others, depending on the screen resolution or browser size
2904738
Screenshare
Improvements to Screenshare and Remote Control Latency
2896874
Screenshare
If partial values are set for screensharing via the API then the Adobe Connect Add-in may crash on Screensharing
2886745
RIM Playbook
Adobe Connect 8.1 product doesn't support RIM Playbook (QNX operating system) ... gets stuck at Connecting...
2916067
Recording
Audio does not playback and seeking won't work in recordings where breakout pods are brought into the main Meeting Room
2918541
Share Pod
The Text tool in the Whiteboard Overlay menu is moving text and not wrapping text
2918550
Localization
Non-English characters in the user/guest name will be corrupted after entering the Meeting Room
2894999
Addin
The Add-in crashes when Windows 7 users attempt to share their screen or application
2739092
Screenshare
Occasional black screen for some users when PPT/PPTX files are shared in the Share Pod
2841509
Recording
VOIP audio in a recording may start later than expected, causing overlapping or duplicate audio
2868843
PPT
Share pod appears as the Adobe Presenter "Loading" screen for some participants (normally the Host)
2900356
Add-in
Linux Add-in build returns a quality violation error on Ubuntu installation with Linitian
2865884
Add-in
Connect Add-in does not launch in Ubuntu if LDAP is configured, or if the home directory path is customized
2912568
Add-in
The tray menu is always displayed in the Share Pod when Pause and Annotate is active during Screen Sharing (Linux Add-in)
Known Issues
Bug #
Area
Bug Description
2914847
Share Pod
Some Meeting Hosts may not see the Presentation Side Bar once enabled, depending on the screen resolution or pod size
2914835
Share Pod
When playing back certain ActionScript 2 (AS2) SWF files inside the Share pod using the playbar, occasionally audio from the SWF continues to play despite the SWF playback being stopped, or vice versa
2899148
PPT
An ActionScript 3 SWF added to the Presentation sidebar appears cropped when shared in a Connect Meeting Room
2897242
PPT
An ActionScript 3 SWF added to the Presentation sidebar appears smaller than expected when shared in a Connect Meeting Room
2885497
PPT
If a Presentation containing quiz slides copied from another Presentation is shared, the entire quiz will not display
2890789
PPT
At low volumes the volume slider bar with Shared Presentations doesn't work
2886601
PPT
PPT Quizzes within the Share Pod are not accessible via the Tab key or other keyboard shortcuts
2897347
Share Pod
On the Mac OS, the Share Pod is sluggish to respond while being resized if a Presentation is actively being shared
2901443
Add-in
On Lion - Flash Player subdialogs do not work.
2886601
PPT
Non Legacy: Shared Presentation with quiz in meeting's share pod isn't accessible using the tab key.
2928197
Recording
When seeking a Recording which contains a Presentation with audio, the audio from that Presentation may continue to playback after sharing has stopped
2926167
Share Pod
On the Mac OS, clicking on the Launch Pad while sharing an application will share the Launch Pad instead
2919213
PPT
If a presentation with video is muted and then stopped from being shared, then on sharing again from Recently Shared, the video is not muted. If the Host mutes again, then it appears muted to him only.
2926167
Add-in
Mac 10.7 : sharing application and then clicking on launchpad will share the launch pad

Upstream bandwidth req to run Adobe Connect w live video

Is 3mbps enough upstream bandwidth to run Adobe Connect meetings for 6 - 12 attendees w live video?

Here is the Connect 9 Technical guide. Average bandwidth consumption numbers are listed on the 2nd to last page. http://www.realeyes.com/wp-content/uploads/2014/06/Adobe-Connect-9-Technical-Guide.pdf
Assuming highest quality settings each user would need around a 500 kpbs upstream bandwidth. Other things to consider is if they are broadcasting VoIP audio (44 kbps) and/or sharing their screen 200+ kbps. So, I would suspect that a 3 mbps upstream connection will be sufficient for attending a Connect Meeting.
However, you may want to consider that their downstream may be saturated pretty quick with the live video. Again, assuming highest quality setting (meaning you can tune it down and make the numbers more reasonable) a meeting with 6 attendees all broadcasting their live video would require 500 kbps upstream and 2.5 mbps downstream. A meeting with 12 would require 500 kbps upstream and 5.5 mbps downstream.

System crash at one end, extremely slow on the other: Using Adobe Connect.

The instructor side is a mac. I can get more info on that later. My system is a windows 7 based unit using Firefox 5.0. I will fill that in later but suffice it to say that all software is up to latest versions on both sides.
Using Adobe Connect for an online class, the instructor's Mac computer kept crashing. He could conduct the class for about 10 minutes. Meanwhile, I saw that when he was connected, my system would slow down to slower than a crawl. If I were to type in these three lines, it would take 3 - 4 minutes just to show up on the screen. When his system crashed, my system would run fine and, as I was still linked to Connect I could talk and chat with the other students. I have the windows tachometer on the screen and it is pinned while he was on line and scarcely above 10 when he was not.
Does this make any sense?
When I check the task manager, it showed that Plugins_container.exe was taking up the CPU time. I looked into defeating the Plugin-Container but that didn't help. I changed over to Internet Explorer but that didn't help. I used a newly set up laptop and IE but that didn't help. It could be my fire wall but it only happend when his system is connected.
If anyone has amy insights on any of all this I would sincerely appreciate hearing about it.

None of that is normal behaviour of Connect.
I suspect perhaps a network firewall or maybe anti-virus scanning.
I suggest that you install the latest Adobe Connect Add-In for the Host or anyone using VOIP audio. The new add-ins are posted to www.connectusers.com under downloads. A new one for each OS was posted a few weeks ago to go with Adobe Connect 8.1.1 and previous versions.

Adobe Connect 8, do you we still need to download and install the add-in

Hi,
In the new version of Adobe Connect 8 do you we still need to download and install the add-in on the PCs so that I can share the screen?
If so can you give me the URL?
Thank you
Will the old URL still work?
Chip

Yes, the Adobe Connect Add-In is for Hosts and Presenters always. However, even attendees may be required to install the Add-In if the Host has used the Enhanced Audio option preference to improve VOIP audio. In that case the Attendees need the Add-In to get that functionality.
Understand the Add-In is required because Adobe Flash Player does not have the feature set as native code. The Adobe Connect product team needs to add those features to the Flash player so Adobe Connect will have those capabilities. Maybe one day the Flash player will include those capabilities as native functions but that is a deeper discussion for another day.
The new Adobe Connect Add-Ins were posted a few weeks ago for Adobe Connect 8 SP1 and all versions of Connect. It is recommended those be used and significant improvement has been made in the features of the Add-in. They are posted here:
http://www.adobe.com/special/adobeconnect/migration/index.html

Screensharing and communication features of Adobe Connect

I am exploring the use of Adobe Connect for training purposes. The trainings are focused on training people (of max 10 participants per training) in the use of software tools (both web and mobile devices). After reading through the product features I have the following questions:
Screensharing
I see that the Adobe Connect tool supports screensharing. I was wondering whether that includes the possibility for the trainer to go in to participants' screens to see how/what they are doing (which buttons they are clicking, etc). I am assuming that it is possible to show anything via screensharing? (e.g. can we go online and show stuff there?)
Communication/chat feature
Does the tool offer a communication possibility? Is it possible for participants to talk out loud during an online training? Or is that (only) possible via a chat functionality?

Yes, you can share anything on a Windows or Mac screen. Any one can share their screen, though the Host of the meeting would have to either promote the Participant(s) to Presenter or Host roles or use the Request Screen Share function to give them the rights to share thier screen as a Participant.
Participants can use the VoIP fucntion of Connect, but again must be given permissions to do so.
I don't know of any good tutorials that cover these functions with the current verision of Connect. If you are working with a reseller, you may want to reach out to them and have them walk you through the process of achieving your needs. If you are not currently working with a reseller, I'd be happy to set up a time to demo the functionality and how it can best be achieved for you. I can be reached at jorma[at]realeyesconnect.com if you would like to discuss further off-forum.

Adobe Connect Desktop App

Hi,
This is probably a simple fix for someone in Adobe. I'm trying to download the latest Adobe Connect Desktop Application for Windows.
The download link keeps going to connectusers.com which is down for reasons known.
Is there another link to download from?
Thanks

Just sharing a quick search tip to help in the future.
I just ran this search query https://www.google.com/search?q=adobe+connect+desktop and the description of the second search result is "Adobe Connect Desktop. This AIR-based application helps meeting hosts quickly manage and edit their meetings from their desktop. Hosts can also access ..."
In case you get stuck while searching, you can always use the search keyword 'site' (read here) to narrow down your search to adobe.com like this.

How can I get my web cam to work in Adobe Connect ?

This is actually an end user's question that I am having trouble answering to...
We use Adobe Connect to give online language classes, the end user is one of the students.
I cannot find the right Support answer to give him.
Problem:
My camera does not work when I connect to Adobe's rooms but camera works fine with other software.
Even though I suspected my old camera was working fine, yesterday I went ahead and bought a new camera.
I thought perhaps my webcam software may have been a problem, so I bought a different type camera with different software.
Even after removing all the old software, same result:
I surmised the problem might be caused by my firewall and security software, so once I tried changing the permissions for Adobe, and my Webcam, but that didn’t work.
Another time, I restarted my computer right before class and then turned off my firewall completely so there would be no interference but to no avail. I’m totally perplexed.
Isn’t there anyone else experiencing a similar problem?   Has anyone else found a solution?
I run Windows Vista with McAfee Internet Security Software. I always reboot the computer before class and open no other programs other than Google Chrome.
I now have a brand new Microsoft LifeCam Cinema Camera with LifeCam 3.5 Webcam Software.
I test my camera before going online. It always works fine.   Then I shut down the camera program and login into class.
When I “connect webcam” in the room, the light on my camera comes on (suggesting that it is ON), but only a black image is transmitted to the room.

Check to see if you have Google Voice installed. If so, remove it and see
if your problem vanishes. If not Google Voice, check to see if you have
any other communications software which interacts with your cam and
disable it. This was the problem I had with a similar problem on a Mac.
MosesJOI <[email protected]>
10/13/11 12:08 PM
Please respond to
[email protected]
To
jsb152 <[email protected]>
cc
Subject
How can I get my web cam to work in Adobe Connect ?
Re: How can I get my web cam to work in Adobe Connect ?
created by MosesJOI in General Discussion - View the full discussion
Thanks a lot Heyward for the swift reply !
I sent the advice out to the end user, but unfortunately this wasn't the
solution.
His reply is below :-
The default resolution of my new camera is already set at 640x360, but I
went ahead and tried several lower resolutions (e.g. 424x240; 320x240; and
160x120) but none worked in the room - camera still showed up as black
blank screen. Also, as far as I can tell, I don’t have the option of
adjusting the frame rate.
I started playing around with my Internet Security Settings to see if they
might be playing a role. So far, all to no avail.
Hmm...quite a tricky one - webcams always are - maybe if he can find a way
to adjust the frame rate (?).
He's going to fiddle about with the settings a bit more and see if
something does the trick.
If anyone has had a similar problem and found an ingenious solution,
please jot on a note on this thread.
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How can I get Adobe connect to work with 10.7.5?

When I do an Adobe connect using my MacBookPro running 10.7.5, the person on the other end does not get anything visible, except a moving cursor. Ever since I upgraded to 10.7.5, my Adobe Connect does not work correctly. Any suggestions?
Thanks!

Is this the site that you're using for the download?
https://get.adobe.com/reader/
Note: you've posted your question in the wrong area, as it has nothing to do with "Mac Pros." And, you have a MacBook Pro.

How, using Adobe Connect can increase the number of participants in the meeting? I need more than 25 people.

Hi, I use licensed Adobe Connect. Earlier in the meeting could involve up to 100 people. Now only 25. How, using Adobe Connect can increase the number of participants in the meeting? I need more than 25 people.
Thanks for your help.

The purchasing option through adobe.com only allows up to 25 attendees. If you need more than that, you will need to purchase through a reseller. You can find one that is able to sell in your part of the world, here: Adobe Connect Partners. Just reach out to one of the Global Partners.

How do I link to an Adobe Connect webinar recording?

What is the correct procedure for linking to a recorded Adobe Connect webinar from within Captivate 6? We have a URL to the webinar we did but it does not work using the video link tools in Captivate 6.

hi carlozezza,
here's how i do it:
• create your button. This can be anything form text, graphic, image to a photoshop .psd
• on the second line of tools at the top of your muse document, look for "Hyperlinks:" this is in blue to indicate it's a drop down menu
• on it's drop down, select "Open link in a new browser or tab" this will make it easy for people to get back your website
• next to the "Hyperlinks:" the is a field that says "Add or filter links"
• type in your external website URL address in that field
• note, it must have the http:// befor the URL to work
hope this helps
-s

How to generate a SSL certificate for Adobe Connect?

My organization uses adobe connect across the internet and we
would like to enable SSL on the server. I have instructions for
enabling SSL once a CSR is generated, but I do not know how to
actually generate the CSR using Adobe Connect.
Any info on how to generate a SSL CSR would be great,
thanks.

There is no 'built-in' method in Connect to do this. We used
a open-source product called OpenSSL to generate our CSR file for
Connect. Just Google OpenSSL and download/install it (it's free).
Then use something like this command for creating a cert:
openssl
req -new -key <exisiting private key file> -out <csr
file you want to make>
Example:
OpenSSL> req -new -key privatekey.pem -out connectcert.csr
After you get the new certificate from the CA, put in
d:\breeze directory. Then update the adaptor.xml file with the new
cert name (make sure backup the existing file).
Make sure you REBOOT the server to enable changes! Simply
restarting services will not work.
Hope this helps!

How can I find the IP address of guest users who log on to my Adobe Connect Meeting?

We had an Adobe Connect meeting that was open for guest users to log in under generic user names. Does the Adobe Connect meeting log keep the IP address or other identifiable information for these guest users?

Footprints will track and report the User IP's.
http://www.refineddata.com/index.php?option=com_content&view=article&id=62:footprints&cati d=43:custom-pods&Itemid=62

Adobe Connect issues with Windows 7

Has anyone found a solution to the problems Adobe Connect has with Windows 7?

Sounds like something is blocking network traffic. I'm not aware of any Windows 7 specific issues. I've used Windows 7 with connect for 2 years with no Windows specific issues.
I'd call support at 800-945-9120 and see if they can indentify the issue and give you a resolution.

VOIP in Adobe connect

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