Adobe CS5 Production Premier for MAC: My $700 Dollar Set of Coasters.

Question

Preface: If you have a genuine interest in the plight of those that have had to suffer under the sword of Adobe's tyrannical rule than read on, otherwise feel free to move on wary traveler.  (I don't want to bother you with this if you are fed up with hearing people talk about how they need help with customer service and blah blah blah.  It's just an attempt to be curtious.)
A poster by the Name Zenmama77 had a problem very similar to mine, except in this case someone took interest and forwarded this to persons of interest:
"I am having a serious issue with customer service. I purchased CS5 Design Standard in Feb for school, my computer crashed (PC) and I called Adobe because I was wanting to purchase a Mac  and wanted to know if there was a way to save my program. I was very happy when they told me I could do a cross platform swap, free of charge one time. I had to pay $6 for shipping of the discs. I gave the agent my credit card number, went out and bought my Mac,  I waited the 7 days for the discs to arrive, then waited 7 more, the discs never came, so I called the company and after waiting on hold for 47 minutes I had to hang up, I called back a couple of days later and was finally told that I was not allowed to do a platform swap because CS5 design standard was no longer eligble (would have been nice to know as I would have just purchased the HP touchsmart computer instead of the iMac( like I told the agents). I am a little upset at the way this went down and would not have been in the least bit angry if they (3 agents) hadn't promised me the platform switch, like I said, I would have just purchased the other computer. So now, after going back and forth for weeks, looks like I have a $1300 paperweight (CS5 program). And have to repurchase CS5.5. for Mac. In the meantime, I have to take a failing grade in my digital imaging and Photoshop class, which ruins my 4.0 GPA. I wish there was an alternative to Adobe, I would like to say that I will never use there products again, but given my chosen career field, it's not true. It's sad that they treat their customers this way and can get away with it. I wish they would have honnored their promise to me to do the platform switch, they won't do it because I would have to get the CS5.5 software instead (which I could care less about), I feel like since they promised the switch they should have to honor it, especially sonce no one ever called to inform me that they couldn't do it, I just had to wait and wait for my discs to arrave before I called them myself to see what happened, Has anyone else had this issue arise? We have spent HOURS on the phone trying to explain our situation."
I now want to know if these persons of interest are still available because unfortunately attempting to resolve an issue like this via telephone or chat seems to be difficult to say the least.  Here is my plight as I have wrote in a seperate post:
I had a mac and just before its death (long, complicated story) I purchased CS5 Production Premier Teacher & Student, this being my last opportunity to take advantage of my student discount (forshadowing.) Skip forward and a severe lack of job opportunities later and I have a crap job but made just enough to create a machine (though PC this time) that could handle CS5.  Apparently, unbeknownst to me,  in order for me to get a version of the software (that I already legitamitly own) that I can use (because I was never able to use the MAC one) I have to purchase an uprgrade, which they are completly willing to help me with (and I am completely willing to not be able to afford.)  Then there was another discovery to be had: Teacher & Student edition doesn't upgrade so they can assist me buying the software. Again.
[Note: Edited to take out some of the anger/frustration of the original post as it was written moments after me and the customer service rep had our bonding experience]
I make $9 dollars an hour and will soon have to start paying back student loans (the last of which were spent on this software that, as said prior, I was unable to use)  the last thing I can afford is to buy such an upgrade , or worse, purchase software again that I legitimatly own (albiet on a different platform.)  I will send you back the disc, I will take pictures of me with the disc frollicing on a beach, whatever it takes I just don't want all the money I spent to have been a waste.  The customer service rep I spoke with told me those were my only options but I can only hope that that isn't true.  So *fingers crossed* this avenue bears some fruit.
At the very least I am left with.. 3 tasteful purple coasters if nothing else (and the customer service rep agrees.)

Answer 1

Which language is your default system language set to? This is critical as you may have installed support for langauges that your version of CS cannot handle. The common fix is to choose File --> Info or File --> Explore Package and remove e.g. Asian languages...
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