Adobe Custom Commands:Finding Objects on Stage

I want to find out how to find objects on stage in order to change their names, using actionscript in run commands. Anybody have any ideas/methods?

You can make use of getChildAt() method from Stage class.
http://help.adobe.com/en_US/FlashPlatform/reference/actionscript/3/flash/display/DisplayOb jectContainer.html#getChildAt()

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Adobe Customer Service Complaint (CS4 Master Collection)

Hi, I'm new to the forum but I have been browsing it a lot recently in reference to an ongoing issue of mine. I've largely given up on my original problem right now as I've been in touch with Adobe Customer Support no fewer than five times - online and over the phone - to little avail or respite. Instead, I'm making this post just to get it out in the open how DISGUSTED I am with the quality of customer support offered by Adobe and add to the HOARD of complaints already up here.
Before anyone jumps in and tells me what I already know, I do realise that this is a community forum and it's not a place for voicing issues with the company. However, seeing as this forum is that which comes up on google most predominantly (complaints included), I figured it was the best shout at getting my issue heard by the world at large. This is especially seeing as I've already sent my complaint to the 'official' adobe support email address, but given my current faith in their ability to respond to customer issues and complaints, I'm not exactly expecting anything useful in response to my letter - as you might figure from what I have written below.
Anyway, as such, consider this post either a consolidation or an emphatic shoutout to anyone who also has major grievances with Adobe's pathetic and totally unsupportive support system.
Dear Sandesh,
I am writing to make a formal complaint about the way in which several members of your staff have handled a case of mine recently. For your reference, the case numbers opened by your staff members are #0212480723, #0212621543 and #0212612935. Also, find attached at the bottom of this letter two separate online conversations that I had with your staff members within 24 hours. I am frustrated to even have to quote you three separate case files seeing as each of them relate to only one case, yet for some reason, your staff members opted to open new cases each time I was in contact with them rather than add to or resolve the cases already opened on my behalf. This is a ridiculous way to run a support company that is not at all focused on the customer at all.
Furthermore, I say staff “members” simply because on the 5 separate instances that I was in contact with Adobe Customer Support, I spoke to a new support administrator each time. Not only is this incredibly frustrating in itself, but the simple issue that none of your staff members seemed at all capable of referring to notes made by previous staff members, which meant that each and every time I had to chase my case up I was forced to go through the entire process of explaining the problem to every person I spoke to – either online or on the phone.
This meant that I had to waste time to accommodate your staff’s incompetence by continuously explaining my serial number problems. If only ONE of your staff members had proved capable of writing decent, comprehensive notes about my calls and only ONE of them had proved capable to read the notes made then I would have been to save HOURS of my own time and HOURS waiting to hear back from your team about my issue.
Not only this, but on three separate occasions I was promised a call back and/or email response to my problems within 24 hours of getting in touch with Adobe Customer Support. This was after two of your staff members told me that my case had been ‘escalated’ to a higher department as they did not have the means to deal with and investigate my problem correctly. Needless to say, none of these responses from the higher department actually occurred otherwise I would not have had to get in touch repeatedly. I am absolutely disgusted that multiple members of your staff made these assurances to me and for NOT A SINGLE ONE of them to follow through. On the second occasion where I was assured my case had been escalated to the higher department, I repeatedly asked the support administrator what the name of the higher department is and who my contact from the department would be and the administrator totally evaded my questions, simply telling me that I would hear back within 24 hours.
As I’m sure you can guess, I did NOT hear back in 24 hours. As such, I went onto Adobe Live Support again and spoke to Nakul. Rather than explaining why my case had not been handled in the way that was promised, Nakul simply dodged all of my questions and decided to treat my case as if it were brand new. As such, I had to go through the motions again of explaining my serial number problems, only for him to ignore them and – unlike the previous 4 people I had spoken to – decide that he DID, in fact, have the answer. Rather than actually help me, however, he opted to simply tell me that my product was unsupported because of where I bought my product from.
Having already uploaded my receipt of purchase and not received anything from Adobe by way of response, I feel that Nakul’s not-so-solution was beyond unacceptable. Firstly, because if Nakul is right, then WHY weren’t your other staff members capable of telling me this beforehand? Secondly, because if Nakul is wrong – as the previous members of staff would have led me believe – then it is totally inappropriate for him to have to completely dodged my original issue in favour of simplifying it by telling me he couldn’t do anything. In the end, it seems that Nakul has opted to ‘withdraw’ all of my cases DESPITE MY SPECIFIC, REPEATED REQUESTS THAT HE DID NOT DO SO as I was not at all satisfied in the way he had concluded my case. I AM INFURIATED AND INSULTED BY THIS.
The sheer inconsistency, incompetence and laziness displayed by all of your staff members in relation to my issue is COMPLETELY APPALLING. I have never been so stressed or insulted in attempting to get a problem resolved in my entire life. Because of your DISGUSTING way of treating your customers, I have LOST OVER A MONTH’S work time through having to compensate entirely for the way your team handles problems. EVEN NOW, MY PROBLEM IS NOT RESOLVED AND I HAVE HAD TO GIVE UP. Given that your team solely deals in customer support, I FAIL to see how they can be so APPALLING at their work and how they have not been reprimanded already – especially given the quite ASTOUNDING volume of complaints about Adobe Customer Support already published throughout the internet.
I have included my last conversation with Nakul for your reference to see my level of frustration in this conversation. I ask that you read it to see where I am coming from. Naturally, however, by this stage, however reasonable courteous I feel that this is, I completely do not expect you to offer me anything by way of apology or assurance, or even to offer me some kind of sound solution to my problem. However, you can guarantee that I will be adding this complaint letter to the Adobe community forums whatever your response – or not – just to emphasise that it is certainly time that SOMEONE in Adobe does SOMETHING about the way its horrific support service is run.
Charlotte
Conversation 1
Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
You are now chatting with Biswaranjan. To ensure we stay connected throughout our interaction , please don't click on the 'x' in the chat window. Doing so will disconnect our chat session.
Charlotte : Hello
Biswaranjan: Hello! Welcome to Adobe Customer Service.
Biswaranjan: Hi Charlotte.
Charlotte : Hi, thanks
Biswaranjan: I am sorry for the delay.
Charlotte : That's fine. To save some time, please may I ask you to refer to the details currently held for case 212480723
Charlotte : As this support request is a continuation of this case
Biswaranjan: I will definitely help with this issue.
Biswaranjan: Please allow me 2-3 minutes while I check the case number for you.
Charlotte : No problem
Biswaranjan: Thank you.
Charlotte : Not a problem. In short, I am contacting you because in spite of my phoning Adobe Customer Support twice since the case was opened, I have yet to hear anything in response.
Charlotte : This is despite being told by the second individual that the priority of my case had been upgraded to a high level and that I would receive a phone call from the technical support team within 24-48 hours after they had done some investigation into my issue.
Charlotte : Obviously, this is very frustrating for me as it is impeding my work presently.
Charlotte : I am currently using Adobe CS4 Master Collection on a trial basis and the trial will shortly run out, which will obviously bring my work to a halt.
Charlotte : As such, I am very keen to get an answer to my issue and incredibly disappointed by Adobe Customer Support so far, as I feel like I am being misled or ignored.
Biswaranjan: I apologize for the inconvenience caused.
Charlotte : Thank you. Obviously I understand that this is not your fault personally, but it is appreciated nonetheless.
Charlotte : More importantly, of course, I just need this issue resolved ASAP
Biswaranjan: I'll be right with you.
Biswaranjan: Thank you for waiting. One moment please.
Charlotte : That's fine.
Biswaranjan: Sorry for the wait. Please do stay online.
Biswaranjan: Thank you for staying online.
Biswaranjan: I checked and see that the serial number you have provided is invalid. Since you have purchased the product from eBay.com, in this case I will suggest you to please contact the reseller to get the valid serial number.
Charlotte : I have done this already. I have already spoken with the seller at considerable length, and he has provided me with the original receipt of purchase and confirmed that he has no other serial number available.
Charlotte : Again, I have already told other members of Adobe's Customer Support this. The first support administrator assured me that by providing the original receipt of purchase (which I have already done), I would be sent a new, valid serial number by Adobe.
Charlotte : After hearing nothing from them again, the second support administrator told me that he would chase the case up to higher technicians/'investigators' who would get back to me in 24-48 hours. This was last week and I have yet to hear anything.
Biswaranjan: I'll be right with you.
Biswaranjan: Thank you for waiting. One moment please.
Biswaranjan: Sorry for the wait. Please do stay online.
Charlotte : That's not a problem. I will stay online.
Biswaranjan: Thank you for staying online.
Biswaranjan: In this case I need to escalate the issue to the higher department so that they can assist you with the issue. Is that okay with you?
Charlotte : It is okay with me, yes. However, I have already been promised this by another Customer Support advisor and I have yet to hear anything. As such, I'm sure you will understand that I am sceptical that this will resolve anything/
Charlotte : As such, I would appreciate some contact details for this department/higher advisor in the event that I need to get in touch with them
Biswaranjan: I will assure that you will get the resolution with 24 hours.
Charlotte : Okay. Regardless, please could you tell me the name of this higher department and or the advisor that I will be dealing with? Also, will I hear from them via phone or email?
Biswaranjan: Once I escalate the issue you will get the resolution via an email within 24 hours.
Charlotte : Very well. Please could you confirm this for me by updating my case file on the Adobe Support Centre accordingly with all of these details
Charlotte : Including your own details, that is
Charlotte : Just for reference for who I have spoken to about this
Biswaranjan: You will get a case number for this conversation.
Charlotte : Will this include all the information I have asked for?
Biswaranjan: You will also get the whole chat conversation.
Charlotte : Thank you very much. This is very much appreciated.
Biswaranjan: You are welcome.
Biswaranjan: Is there anything else I can help you with?
Charlotte : In which case, if in the event that I have not heard anything by 10:
Charlotte : 30am GMT tomorrow, I will phone Adobe Customer support directly
Charlotte : And quote this case number and conversation
Charlotte : No, that will be all for today, thank you very much for your help
Charlotte : I look forward to hearing a response from your higher department
Biswaranjan: It was pleasure assisting you.
Biswaranjan: You may receive an email that will contain a link to complete an optional survey to provide your feedback on the support experience. Your feedback is very much appreciated.
Biswaranjan: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
Charlotte : Thank you. Good bye
This chat session has ended.
Thank you for contacting Adobe.
Conversation 2
info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
info: You are now chatting with Nakul. To ensure we stay connected throughout our interaction , please don't click on the 'x' in the chat window. Doing so will disconnect our chat session.
Nakul: Hello! Welcome to Adobe Customer Service.
Charlotte : Hello Nakul
Nakul: Hello Charlotte
Charlotte : Please may I ask you to refer to the cases numbered stated
Nakul: Let me check on that case.
Charlotte : CaseS. Plural.
Nakul: Thank you for waiting. One moment please.
Nakul: I'll be right with you.
Charlotte : Right, well. Whilst you're investigating, I will tell you my situation.
Charlotte : I am incredibly disappointed and infuriated with Adobe Customer Service at the moment. One TWO SEPARATE OCCASSIONS I have been told that my case has been escalated to a mythical 'higher department' and that I will receive a response to my serial number issues within 24 hours
Charlotte : As you will see, my first case was opened at the end of February and it is still marked as 'Pending Adobe Response' and as of yet I have yet to hear anything of substance
Charlotte : I will state clearly right now that I DO NOT WANT YOU TO CLOSE EITHER CASE
Nakul: I understand.
Nakul: May I know where did you purchased the product?
Charlotte : And instead, I would like to know the exact NAME of this higher department and a contact number
Charlotte : You would be able to find out by checking the receipt attached to my case
Charlotte : The point is that I already know you will not be able to help me with this issue - hence why my cases have been escalated by the higher department - and so I wish to be put in touch with the higher department immediately
Charlotte : I am FED UP of running around in circles at this level and answering the same questions REPEATEDLY
Charlotte : I apologise to hit out at you personally like this, but I just want to get in touch with someone who can actually and actively HELP ME instead of making empty promises
Nakul: Sorry for the wait. Please do stay online.
Nakul: I checked and see that you have purchased the product from eBay and reseller who has sold this has purchased the serial number from TOPPER GLOBAL LIQUIDATORS INTERNATIONAL.
Charlotte : You are correct
Nakul: In this case you need to contact Ebay. As this was not direct purchase from authorized reseller.
Charlotte : This is not what I have been told before
Charlotte : This includes what I have been told by other Adobe customer support agents on Live Chat and over the phone
Nakul: No I am sorry, there was little confusion about point of purchase. As you have purchased from Ebay to need to contact Ebay if not the reseller from whom you have purchased.
Nakul: Iam sorry there are no other options.
Charlotte : And is the result of the investigation by the 'higher department'
Charlotte : Because if so, I want to know exactly WHY I have not received this already in writing from a named agent from Adobe
Charlotte : As this is what I was promised
Nakul: Yes, that is correct.
Charlotte : Forgive me if I do not trust the conclusions made by an agent at this level, after I have already been fobbed off and mislead by so many others
Charlotte : Please tell me WHY I have not received this in writing then before having to contact you again now
Charlotte : And may I just take the opportunity to point out that Adobe's customer service is without question THE WORST customer service I have ever had the mispleasure of having to endure
Nakul: I am really sorry, I truly understand your concern. You can send us the email to [email protected].
Charlotte : I will certainly do that
Charlotte : In the meantime, I request that you DO NOT CLOSE OR DELETE EITHER OF MY CASES
Charlotte : As I am firmly dissatisfied and mistrusting to the conclusion that you would have me believe
Nakul: Okay I will not close the case. You can mention the case number in the email also.
Charlotte : I have all of my previous conversations with adobe customer service agents in the past in writing, and the information you have given me directly contradicts what I have previously been told about investigations and responses
Charlotte : Furthermore I would like to point out that the serial number I have used to activate my product has come from an adobe sealed product
Charlotte : It has not been used before
Charlotte : And neither has it been fabricated
Charlotte : The box has an adobe barcode and seal and so I see no reason why Adobe cannot fulfill the promise already made to me that it would provide me with a valid serail number or a valid reason why this cannot be done
Charlotte Cartner: But regardless, I do not wish to discuss this with someone at this level
Nakul: I am sorry, as because the purchase was from Ebay we are not able to help in this issue.
Nakul: We do not support for the Ebay purchase products.
Charlotte : It's not an ebay product. It's an AUTHENTIC ADOBE PRODUCT
Charlotte : Adobe generated the serial number, so why on earth can the company not CORRECT IT
Charlotte : The serial number was ACCEPTED upon my initial activation of the product!
Charlotte : It was only AFTERWARDS that it was suddenly and magically decided that the serial number wasn't valid!
Nakul: I'll be right with you.
Nakul: I am sorry, In this chat itself you have mentioned that you have purchased from Ebay and hence you need to check with the point of purchase itself, there are no other options.
Charlotte : I have checked the point of purchase
Charlotte : But the bloody point is that the serial number was ACCEPTED, and then the activation server came back to me TWO DAYS LATER and said that 'LICENSING FOR THIS PRODUCT HAS EXPIRED'
Charlotte : Accordingly, this problem has LITERALLY NOTHING TO DO WITH THE POINT OF PURCHASE
Charlotte : It has to do with ADOBE
Charlotte : Do not try and rub me off onto some phony excuses to legitimise your support teams pure, ridiculous incompetence
Nakul: I am really sorry. I checked all the possibilities, there are no other options.
Charlotte : Somehow, I fail to believe this as again it DIRECTLY CONTRADICTS INFORMATION GIVEN TO ME BY OTHER CUSTOMER SUPPORT AGENTS
Charlotte : So which one should I believe? You or the first guy I spoke to, the second guy I spoke to, or the third?
Charlotte : Forgive me if I am dubious as to the validity of any claim you are making
Charlotte : You've taken the easiest conclusion to resolve this problem to your convenience
Charlotte : And by way of fact, you're totally ignoring what I'm telling you
Nakul: I am sorry for the wrong information provided by earlier agents. We do not support for the eBay orders as it is not an authorized reseller to Adobe.
Charlotte : Well, in which case, I insist on complaining about the other agents
Charlotte : I believe their names and or agent ID numbers should be marked in my case files
Nakul: Sure, you can send a complaint to [email protected].
Charlotte : I see no reason why my problem should have to be dragged out by FALSE INFORMATION provided by other agents
Charlotte : And NO. I want YOU to put me in touch with your departmental supervisor or manager
Nakul: I truly understand.
Charlotte : I will NOT ACCEPT a generic email address that bears no promise of a response or certified apology for all this aggrevating inconveneince
Charlotte : I want a NAME, a JOB TITLE, a PERSONAL EMAIL ADDRESS and a UK phone number for whom I can address this complaint specifically to
Charlotte : As this is totally unacceptable. #
Nakul: We have one more email that directly goes to the manager, that is [email protected].
Charlotte : And what is the managers name?
Nakul: Sandesh, you can mention his name in the subject.
Charlotte : I'll mention it in the address line, thank you
Charlotte : And what is their phone number
Charlotte : And please may I also have their last/surname?
Nakul: I am sorry, we do not have the option to provide the contact number of Managers.
Charlotte : Then at least give me a surname
Nakul: His first and last name is Sandesh Acharya.
Charlotte : Thank you. Please inform him that he will be hearing from me very soon.
Nakul: Sure, I have already informed about this. You can send the email right away.
Charlotte : Thank you
Charlotte : That will be all
Charlotte : No, there is nothing else you can help me with today
Nakul: You are welcome Charlotte.
Charlotte : Thank you and good bye. Have a good day.
Nakul: Take Care Charlotte.
Nakul: I am really really sorry for this inconvenience.
Nakul: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
Charlotte : Good bye

What ended up happening with this? I am simultaneously glad to know that someone else has gone through what I am in the midst of, and apprehensive to know the outcome as I feel like they will throw you around enough to the point that you either give up or they can cover their trail and delete the evidence of their wrongdoing and deceit! Ha, sounding like a conspiracy theorist. THANKS ADOBE, LOOK WHAT YOU'VE TURNED ME INTO!

Custom command problems on Mac OS X

I am seeing a problem with custom context commands in our custom connector that is also reproducible with the sample FTP connector shipped with the SDK. I am using Adobe Drive 3.2.0.41 on Mac OS X 10.8.2
For my test I am connecting to a FTP server and attempting to run the "File Properties" command from a file's Adobe Drive menu in Finder. When I first start Drive and connect, the command works and the "File Properties" dialog appears as expected. However, if I disconnect, reconnect, then browse back to the file and attempt the command again, the File Properties dialog does not appear. The Finder window does kind of "grey out" as if another dialog is about to be shown, but it never is. I don't see any kind of error messages in the CS5ServiceManager logs.
If I disconnect, close Drive, kill the AdobeDriveCS5 and CS5ServiceManager processes with Activity Monitor, and then restart Drive and reconnect, the custom commands work again.
Has anyone else experienced these kinds of problems with custom commands on Mac OS after a disconnect/reconnect cycle?
Thanks,
Brian

Our only other environment we could set up was on Mac OS 10.7.5, and we could not reproduce the issue. Based on that it would appear to be something new with Mac OS 10.8.

How to convert from Finder Object reference to POSIX path

I'm new to AppleScript. I'm super close to getting what I need done, but I've ran across a snag in the middle.
The error I'm getting is Can’t make quoted form of POSIX path of item 1 of {«class docf» \"filename\" of «class cfol» \"foldername\" of «class cfol» \"Desktop\" of «class cfol» \"Username\" of «class cfol» \"Users\" of «class sdsk» of application \"Finder\"} into type Unicode text. the problem area is highlighted and notated below. I've looked all around online but can't find what I need.
Thanks in advance for any and all help!
set text item delimiters to "."
tell application "Finder"
set theFilestoChoose to every item of (choose file with prompt "Please select the file(s) you would like to move and rename" with multiple selections allowed) as list
display dialog "Would you like to move these files to an existing folder and then rename them, or create a new folder and then rename them?" buttons {"Move to an existing folder and rename", "Create a new folder and rename"}
if result = {button returned:"Move to an existing folder and rename"} then
set firstnewname to "Aauuttoommaattoorr"
repeat with index from 1 to the count of theFilestoChoose
set theFilesChosenbeingrenamedfirsttime to item index of theFilestoChoose
set filenamecount to text items of (get name of theFilesChosenbeingrenamedfirsttime)
if number of filenamecount is 1 then
set fileextension to ""
else
set fileextension to "." & item -1 of filenamecount
end if
set the name of theFilesChosenbeingrenamedfirsttime to firstnewname & index & fileextension as string
end repeat
log theFilesChosenbeingrenamedfirsttime
set choosingtheplacetomove to choose folder with prompt "Select the folder to move to"
set thechosenfoldersname to name of folder choosingtheplacetomove -- sets the folder name as text
set AppleScript's text item delimiters to {"-"}
set Numberofthemonthatthebeginningofthefoldername to text item 1 of thechosenfoldersname as string -- for later to append the number back on without having to ask again!
set shortenedname to text item 2 of thechosenfoldersname as string
set the name of choosingtheplacetomove to shortenedname as string
set thefolderstemporarynameaslocation to choosingtheplacetomove as string
move theFilestoChoose to folder thefolderstemporarynameaslocation
log theFilestoChoose
set allfilesindestinationfolder to every file in choosingtheplacetomove as alias list --
set aInitials to the text returned of (display dialog "Whose camera were this/these pictures taken on?" default answer "")
set filteredList to my filterList(allfilesindestinationfolder, aInitials) as list
log filteredList
-- everything above this is correct so far and works perfect
--TROUBLE SECTION BELOW
set theSortedfilterList to (sort filteredList by creation date) -- something happens here with the theSortedfilterList that makes it unintelligible to convert to POSIX later. but I need the files in the order that this line puts them.
log theSortedfilterList
set timetorenamelasttime to theSortedfilterList
set newbasename to shortenedname
repeat with index from 1 to the count of timetorenamelasttime
set theonefile to item index of timetorenamelasttime
set theonefilenamecount to text items of (get name of theonetwothreefile)
if number of theonefilenamecount is 1 then
set fileextensionone to ""
else
set fileextensionone to "." & item -1 of theonefilenamecount
end if
tell application "System Events" to set CreaDate to creation date of file theonefile
set CreaDate2 to CreaDate as text -- need to trim down to the first 10 characters and eliminate the "-"
set AppleScript's text item delimiters to {""}
set shorteneddatename to text items 1 thru 10 of CreaDate2 as string
set the name of theonefile to shorteneddatename & {"-"} & newbasename & {"-"} & aInitials & {"-"} & index & fileextensionone as string
end repeat
--Trouble section above
set the name of choosingtheplacetomove to Numberofthemonthatthebeginningofthefoldername & "-" & shortenedname as string -- returns the month prefix to the foldername
else if result = {button returned:"Create a new folder and rename"} then
set repeatConfirmation to true --Boolean to decided if script should be repeated; default is to repeat
repeat while (repeatConfirmation = true) --Repeat if Any Tests Are Failed
set thefirstquestion to choose from list {"January", "February", "March", "April", "May", "June", "July", "August", "September", "October", "November", "December"} with title "Event Month Selection" with prompt "Select the month in which the event started. Select only one month:"
set theMonthAnswer to result
if theMonthAnswer = false then --"For historical reasons, choose from list is the only dialog command that returns a result (false) instead of signaling an error when the user presses the “Cancel” button."
set repeatConfirmation to false
set exitingeventmonth to display dialog ("You are exiting selecting the event month phase of the program. You will need to manually fix this decision") buttons {"OK"} with title "Exiting Event Month Selection"
if button returned of exitingeventmonth = "OK" then
set theMonthAnswer to ""
end if
else
set confirmationanswer to display dialog "You selected " & theMonthAnswer & ", is this correct? " buttons {"Yes, that's correct.", "No, the picture(s) are from a different month."} with title "Confirm Event Month Selection"
if button returned of confirmationanswer = "Yes, that's correct." then
set repeatConfirmation to false
else
display dialog ("That's okay, you can select another again!") buttons {"OK"} with title "Return to Event Month Selection"
end if
end if
end repeat
log theMonthAnswer
if theMonthAnswer = "" then
set monthtonumber to "You have cancelled this action."
log monthtonumber
else if theMonthAnswer = {"January"} then
set monthtonumber to "01"
log monthtonumber
else if theMonthAnswer = {"February"} then
set monthtonumber to "02"
log monthtonumber
else if theMonthAnswer = {"March"} then
set monthtonumber to "03"
log monthtonumber
else if theMonthAnswer = {"April"} then
set monthtonumber to "04"
log monthtonumber
else if theMonthAnswer = {"May"} then
set monthtonumber to "05"
log monthtonumber
else if theMonthAnswer = {"June"} then
set monthtonumber to "06"
log monthtonumber
else if theMonthAnswer = {"July"} then
set monthtonumber to "07"
log monthtonumber
else if theMonthAnswer = {"August"} then
set monthtonumber to "08"
log monthtonumber
else if theMonthAnswer = {"September"} then
set monthtonumber to "09"
log monthtonumber
else if theMonthAnswer = {"October"} then
set monthtonumber to "10"
log monthtonumber
else if theMonthAnswer = {"November"} then
set monthtonumber to "11"
log monthtonumber
else if theMonthAnswer = {"December"} then
set monthtonumber to "12"
log monthtonumber
end if
set theNameofFoldertoMake to text returned of (display dialog "Please enter the name of the new folder you are creating:" default answer "" with title "New Folder Name")
set LocationOfNewFolder to choose folder with prompt "Choose the location of the new folder you are creating:"
set theNewNameofFoldertoMake to monthtonumber & "-" & theNameofFoldertoMake
set newfolderaction to make new folder at LocationOfNewFolder with properties {name:theNewNameofFoldertoMake}
move theFilestoChoose to newfolderaction
end if
end tell
--function
on filterList(allfilesindestinationfolder, aInitials)
set patterns to {aInitials as string, "Aauuttoommaattoorr"}
set output to {}
repeat with aFile in the allfilesindestinationfolder
repeat with aPattern in patterns
set filepath to aFile as string
if filepath contains aPattern then
set end of the output to aFile
exit repeat
end if
end repeat
end repeat
return output
end filterList

Okay, so you wanted the debugging and error messages. Thank you for the coaching. Here is what I get from the following line:
set theSortedfilterList to (sort filteredList by creation date)
log theSortedfilterList
Log returns:
(*document file Aauuttoommaattoorr3.AVI of folder SnowDay of folder Desktop of folder Username of folder Users of startup disk, document file Aauuttoommaattoorr2.MOV of folder SnowDay of folder Desktop of folder Username of folder Users of startup disk, document file Aauuttoommaattoorr1.mov of folder SnowDay of folder Desktop of folder Username of folder Users of startup disk*)
set pxFile to POSIX path of ((theSortedfilterList) as alias)
Error: "Can’t make {«class docf» \"Aauuttoommaattoorr3.AVI\" of «class cfol» \"SnowDay\" of «class cfol» \"Desktop\" of «class cfol» \"Username\" of «class cfol» \"Users\" of «class sdsk» of application \"Finder\", «class docf» \"Aauuttoommaattoorr2.MOV\" of «class cfol» \"SnowDay\" of «class cfol» \"Desktop\" of «class cfol» \" Username \" of «class cfol» \"Users\" of «class sdsk» of application \"Finder\", «class docf» \"Aauuttoommaattoorr1.mov\" of «class cfol» \"SnowDay\" of «class cfol» \"Desktop\" of «class cfol» \" Username \" of «class cfol» \"Users\" of «class sdsk» of application \"Finder\"} into type alias." number -1700 from {«class docf» "Aauuttoommaattoorr3.AVI" of «class cfol» "SnowDay" of «class cfol» "Desktop" of «class cfol» "Username" of «class cfol» "Users" of «class sdsk», «class docf» "Aauuttoommaattoorr2.MOV" of «class cfol» "SnowDay" of «class cfol» "Desktop" of «class cfol» "Username" of «class cfol» "Users" of «class sdsk», «class docf» "Aauuttoommaattoorr1.mov" of «class cfol» "SnowDay" of «class cfol» "Desktop" of «class cfol» "Username" of «class cfol» "Users" of «class sdsk»} to alias
That is why I labeled it with Finder Object reference won’t return POSIX path, because I tried what was suggested about using the POSIX path of line. I thought seeing the lines above and around it would help set the context.
So I need those files, but I need them sorted by creation date so that they’re in that order for the next renaming step.

Custom File Finder

Hi everyone,
I am trying to build a custom file finder to search for my mp3 files on my computer. As you can see my nickname, I am a DJ, so I have lots of mp3 files on many directories on my PC and sometimes it's difficult for me to find the song I am looking for. I want to take advantage of JAVA to build my file finder. I am planning on having two command line arguments. One with the path string and another with the filename and extension. (Just in case I want to use to find other files than .mp3 such as .wma, and .avi.)
If you guys have any ideas how I can do this, please let me know. Also, if you have any example or references I can study from, I will really appreciate it.
Thanks in advance.

Like I said before, I was trying to write a code to search for files on my computer. The program would ask me for the path, and also for the filename and its extension. After that, the program would scan the whole directory and after the whole directory was scanned, I would get a list of all the files in there and the path of the file I was looking for. (only if the file was found.)
After reading the file class, I got this code but I am not getting the path for the file. I only get the list of all the files on the directory. I think I got a logical error somewhere because the program is compiling and I am not getting run-time errors.
If anyone have any suggestions on how I can fix my code or knows how to improve it, please let me know.
Thanks in advance.
import java.util.*;
import java.io.*;
public class FileFind
    static final int      MAX_DEPTH = 20; // Max 20 levels (directory nesting)
    static final String   INDENT_STR = "   ";                 // Single indent.
    static final String[] INDENTS    = new String[MAX_DEPTH]; // Indent array.
    static boolean done = false;
    static String found = "not found";
    //===================================================================== main
    public static void main(String[] args)
        //... Initialize array of indentations.
        INDENTS[0] = INDENT_STR;
        for (int i = 1; i < MAX_DEPTH; i++) {
           INDENTS[i] = INDENTS[i-1] + INDENT_STR;
        System.out.println("Enter the directory you want to search.");
        System.out.println("Do not use quotations marks. Use \\ instead of \"");
        Scanner input = new Scanner(System.in);
        File dir = new File(input.nextLine());
        //===============================================
        System.out.println("Enter the file name and its extension");
        System.out.println("Do not use quotations marks.");
        File filename = new File(input.nextLine());
        if (dir != null && dir.isDirectory()) {
            listRecursively(dir, 0);
            //====================
            if(dir.getName().equals(filename.getName())){
                 done = true;
                 found = filename.getPath();
            //=============
        } else {
            System.out.println("Not a directory: " + dir);
        //======
        if(done == true){
               System.out.println("The file's path is: " + found);
          //=====
    //========================================================== listRecursively
    public static void listRecursively(File fdir, int depth)
        System.out.println(INDENTS[depth] + fdir.getName()); // Print name.
        if (fdir.isDirectory() && depth < MAX_DEPTH) {
            for (File f : fdir.listFiles()) { // Go over each file/subdirectory.
                listRecursively(f, depth+1);
{code}
Edited by: DJFONSO on Nov 10, 2007 10:12 PM

Adobe Customer Service Call - Over an hour on hold. How do I complain?

I can't use my Adobe Creative Cloud license because there was a "payment error" - I suspect caused by a change of address. Online support tell me they can't do anything and told me to ring 0207 365 0735. I have now been on the phone to London for over an hour listening to music with no clue as to when somebody might get around to picking up the phone and it's not even across a lunch break.
Who can I write/complain to?
Adobe Customer Support is seriously broken.
I click on the "Edit my billing details" link on CreativeCloud and all I've ever got is "Error. Please call xxxxx".
Over an hour on hold at the customer's cost (phone calls to London are not cheap) is completely unacceptable, especially when there is no clue given as to where in any queue you are.
In the meantime I can't do any work.
Does anybody have an address I can complain to?

I've tried that and many other things, which is WHY I want to find a "higher up" to complain to.
The link you sent was what I originally used (whilst waiting over an hour on the phone to customer support permanently on hold) to chat to a rep who told me he didn't have the authority to tell Adobe to "re-select payment" now that my address change has been implemented. He spent about 10 minutes changing my address.
My phone support call was eventually answered after 1 hour 47 seconds and my initial problem was finally solved. I spent the first 10 minutes with a non-native English speaker spelling out each word of my new address. This is something I'd already done via the online chat facility, and had been assured was now actioned. More poor customer support.
After an hour of music with no clue as to how long I'd have to wait I was greeted with an apology along the lines of "unexpectedly high number of calls". In the 15 years I've used Adobe products I've NEVER had a call answered in less than half an hour (admittedly I've only rung them about 4 times in total over the 15 years) so I fail to see how this can in any way be seen as "unexpected". Because of prior experience I made a point of avoiding the Monday after the weekend and lunchtime. Still took over an hour of a long distance call I was paying for to get a human being to speak to. This is totally unnecessary. It's not rocket science to build a web page that lets you edit your address or say "Re-attempt payment" instead of insisting customers clog up your phone lines at their cost waiting over an hour for someone to answer.
After leaving this web site I was asked to fill in a survey. I spent some time doing it and clicked "Submit" to be met with "Our website survey is temporarily unavailable" and a suggestion that I should remember everything I'd answered and send it in an email. More poor customer support.
Honestly, after years of this I want to write to their MD and explain to him that this is completely unacceptable in this day and age. Of course staff refuse to give you any contact details to complain to other than a bland generic [email protected]
Even the forums do their best to obfuscate any entry or requests for help, driving the casual user mad insisting you "ask a question" before redirecting you off to somewhere else.
The whole mess is just appalling and will never change because there's no way of officially complaining to anybody other than a hired non-English speaker who has no power or access to do anything.

Resetting the id of dynamically generated JSF custom command link

I have a java faces page which displays data from an arraylist.
This list is populated when user inputs data in the input text field and clicks "Add Group" button.
The arralylist consist of another arraylist within the former.
I have created a custom command link for the former arraylist.
As an user can add data to the arraylist so can he remove it from the arraylist.
The command link has a method binding "closeTask" which is invoked when command link is clicked.
This action removes the clicked element from the arraylist and displays the fresh list.
The key field from the bean in the former arraylist is set in request, and is retrieved in the "closeTask" method to be assigned to the command link output text id (i.e. it identifies the element that is to be deleted from the arraylist).
This functionality does not work as expected, i.e. command link component is not created/rendered during deletion as it is created while addition.
As a result eventhough the element is removed from the arraylist, the id corresponding to the fresh arraylist is not refreshed and for further actions correct id is not passed and the deletion function does not work.
How can I have resolve this problem?
The sample code is included.
Thanks in advance.
Java Faces Code:
<%
FacesContext facesContext = FacesContext.getCurrentInstance();
Application app = facesContext.getApplication();
Bkbean bean = (Bkbean)app.createValueBinding("#{bckbean}").getValue(facesContext);
List aList = bean.getAList();
if(aList!=null && aList.size()>0) {
for(int i=0; i<aList.size(); i++) {
ABean abean = (ABean) aList.get(i);
int keyValue = abean.getKey();
request.setAttribute("key", String.valueOf(keyValue));
%>
<TR>
<TD width="90%">
<%=abean.getCtg()%>
</TD>
<TD width="9%">
<%=abean.getKey()%>
</TD>
<TD width="1%" align="right" valign="top">
<h:commandLink binding="#{bckbean.commandLnk}" styleClass="commandLink">
</h:commandLink>
</TD>
</TR>
<%
List dList = abean.getDList();
if(dList!=null) {
for(int j=0; j<dList.size(); j++) {
String tData = (String) dList.get(j);
%>
<TR>
<TD width="90%">
<%=tData%>
</TD>
<TD width="10%" colspan="2">
</TD>
</TR>
<%
}%>
<%
%>
<TR>
<TD align="right">
<h:inputText id="inputtxt001" value="#{bckbean.val}"></h:inputText>
</TD>
<TD align="left" colspan="2">
<hx:commandExButton type="submit" value=" Add Group " styleClass="commandExButton" id="submitbtn001" action="#{bckbean.addVal}">
</hx:commandExButton>
</TD>
</TR>
Backing Bean Code:
public void closeTask(ActionEvent event) {
String key = "";
UIOutput lnkTxt = null;
UICommand comp = (UICommand)event.getComponent();
if(comp.getChildren() != null && comp.getChildren().size() >0) {
for (int i=0; i<comp.getChildren().size(); i++) {
lnkTxt = (UIOutput)comp.getChildren().get(i);
key = lnkTxt.getId();
int selectedKey = (new Integer(key.substring(2))).intValue();
if(aList!=null) {
for(int i=0; i<aList.size(); i++) {
ABean abean = (ABean) aList.get(i);
if(abean.getKey()==selectedKey) {
aList.remove(i);
break;
public UICommand getCommandLnk() {
String id = (String) request.getAttribute("key");
UICommand commandLnk = new UICommand();
commandLnk.setId("key" + id);
UIOutput outTxt = new UIOutput();
outTxt.setId("id"+id);
outTxt.setValue("X");
commandLnk.getChildren().add(outTxt);
MethodBinding mb = app.createMethodBinding("#{bckbean.closeTask}", new Class[]{ActionEvent.class});
commandLnk.setActionListener(mb);
commandLnk.setImmediate(true);
return commandLnk;
}

You cud define jsObjectNeeded and onClientClick properties for the htlm component and catch the event to find itz ID.
This might help you:
Accessing HTMLB form values from JAVASCRIPT
To give you an idea abt how the code works:
Portal: Bug in the radio button's javascript api
Regards,
N.
Plz click a star if it helped.

Custom command for custom XMP metadata

Hi
I'm trying to create a custom command for setting and getting custom XMP metadata using InDesign CS3 SDK with Xcode.
I think I got the step 1) to 3) ok. But not so sure about step 4).
Please take a look and tell me if I have got anything wrong.
1) Create 2 classes and 1 interface
MyCustomMetadata
MyCustomMetadataSetCmd
IMyCustomMetadata
2) Define class definitions in the resource file
/** Boss class for kMyCustomMetadataBoss */
Class
kMyCustomMetadataBoss,
kInvalidClass,
IID_IMYCUSTOMMETADATA, kMyCustomMetadataImpl,
/** Boss class for kMyCustomMetadataSetCmdBoss */
Class
kMyCustomMetadataSetCmdBoss,
kInvalidClass,
IID_ICOMMAND, kIQAdTicketMetaDataSetCmdImpl,
IID_IMYCUSTOMMETADATA, kMyCustomMetadataImpl,
3) Define functions for setting and getting values in MyCustomMetadata
GetMyTitle()
SetMyTitle()
Within these functions, use IMetadataAccess interface to set/get values.
4) Create Do() function in MyCustomMetadataSetCmd
??? I'm not sure what I'm supposed to do here ???
Any help would be really appreciated.
Thanks,
JP

m41miller42 wrote:
I am attempting to create a custom RSS file (.mrss) that references XMP metadata from Premiere.
I was basing the move on this statement. This was posted in the Adobe Connect forums.

I have the following problem: i lost my cs6 Adobe Production Premium installer dvds and the serials within the package, after all i logged here into adobe and cant find any product in my profile, so i am not able to see my serials or my installations i ha

i have the following problem: i lost my cs6 Adobe Production Premium installer dvds and the serials within the package, after all i logged here into adobe and cant find any product in my profile, so i am not able to see my serials or my installations i have on my macbookpro. Can you help me to find out where i am registerd?

If your registrations do not show at https://www.adobe.com/account.html you will not get help in an open forum
You MAY get help at Contact Customer Care
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Dbx: cannot find object file corresponding to

Hello
When I try to insert breakpoint I getting " dbx: cannot find object file corresponding to"
Debugger error msg , now the objects of the file is deftly there compiled in debug mode
how can I point sun studio to the corresponding objects?

There are some other commands that can help you figure
out what's going wrong.
The modules command is good. (Type 'help modules' for more inof)
The 'module' command is also good (Type 'help module')
Apologies for having two separate commands with such
similar names.
(dbx) modules -debug
Read t.o
show you the object files that dbx thinks have debug info in them.
module -v <object file> will tell you some info about that object file.
(dbx) module -v t.o
Module: t.o
Language: c
Debugging information: read [stabs version: 0.0]
Source file: /home/quenelle/t.c
Object file: /home/quenelle/t.o
Loadobject: /home/quenelle/a.out
See if that helps you figure out what's going on.
--chris

How Do I register a complaint against the terrible Adobe Customer Service Chat line

I waited for over an hour and a half to speak to an expert this morning about a problem I have with my newly purchased Light Room 5bought and installed 2 days ago. I can't get the Plug in manager to work without the Add buttom shutting down the applcation with an error message .
The expert Prianka could not answer the question and asked me to try again in about half an hour and speak with someone else !.
When I did , I found the Chat option greyed out and unavailable due to high demand ! This is not acceptable from such a big and well established Company .
I am still waiting patiently nearly 5 hours later to resolve my problem.
Adobe should increase its resources for online support for newly bought products and facilitate a priority email or chat on-line complaints servce that better needs the needs of its Customers
Can a manager at Adobe please respond to this question with ba prompt and positive outcome or give me a refund please
Thanks
Message was edited by: Photo Jammer

This is a user-to-user forum. Try tweeting to Adobe customer care https://twitter.com/AdobeCare
In general, you will find people here are knowledgeable and helpful. Describe the problem in more detail - like exactly when the error occurs. Operating system is alos useful too.
John

Can't launch installation for CS4. "Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance."

I got a new macbook pro with mac ox 10.9.4 and couldn't launch the installer for CS4. The setup error message was "Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance." Any idea you have would be greatly appreciated. Thank you,

I checked the earlier log file. It seemed recorded with error and fatal, when I first experienced with the message titled. Please see the messages below.
Moreover, after running a cleaner program, there was no error and fatal message in a log file.
[       1] Sat Aug 16 11:53:16 2014 ERROR
[       1] Sat Aug 16 11:53:16 2014 ERROR
JavaScript processing failed with error:
[       1] Sat Aug 16 11:53:16 2014 ERROR
729 Error rolling back command ARKRegisterApplicationsCommand
[       1] Sat Aug 16 11:53:16 2014 ERROR
727 Error rolling back command ARKCreateDirectoryCommand
[       1] Sat Aug 16 11:53:16 2014 ERROR
725 Error rolling back command ARKCreateDirectoryCommand
[       1] Sat Aug 16 11:53:16 2014 ERROR
3 Error rolling back command ARKCreateDirectoryCommand
[       1] Sat Aug 16 11:53:16 2014 ERROR
1 Error rolling back command ARKCreateDirectoryCommand
[       1] Sat Aug 16 11:53:16 2014 ERROR
[       0] Sat Aug 16 11:53:16 2014 ERROR
[       1] Sat Aug 16 11:55:50 2014 ERROR
[       1] Sat Aug 16 11:55:50 2014 ERROR
JavaScript processing failed with error:
[       1] Sat Aug 16 11:55:50 2014 ERROR
721 Error rolling back command ARKRegisterApplicationsCommand
[       1] Sat Aug 16 11:55:50 2014 ERROR
[       0] Sat Aug 16 11:55:50 2014 ERROR
[       1] Sat Aug 16 11:57:07 2014 ERROR
[       1] Sat Aug 16 11:57:07 2014 ERROR
JavaScript processing failed with error:
[       1] Sat Aug 16 11:57:07 2014 ERROR
721 Error rolling back command ARKRegisterApplicationsCommand
[       1] Sat Aug 16 11:57:07 2014 ERROR
[       0] Sat Aug 16 11:57:07 2014 ERROR
[       1] Sat Aug 16 11:57:54 2014 ERROR
[       1] Sat Aug 16 11:57:54 2014 ERROR
JavaScript processing failed with error:
[       1] Sat Aug 16 11:57:54 2014 ERROR
721 Error rolling back command ARKRegisterApplicationsCommand
[       1] Sat Aug 16 11:57:54 2014 ERROR
[       0] Sat Aug 16 11:57:55 2014 ERROR
[       1] Sat Aug 16 12:03:05 2014 ERROR
[       1] Sat Aug 16 12:03:05 2014 ERROR
JavaScript processing failed with error:
[       1] Sat Aug 16 12:03:05 2014 ERROR
721 Error rolling back command ARKRegisterApplicationsCommand
[       1] Sat Aug 16 12:03:05 2014 ERROR
[       0] Sat Aug 16 12:03:05 2014 ERROR
[       1] Sat Aug 16 20:18:35 2014 ERROR
[       1] Sat Aug 16 20:18:36 2014 ERROR
JavaScript processing failed with error:
[       1] Sat Aug 16 20:18:36 2014 ERROR
721 Error rolling back command ARKRegisterApplicationsCommand
[       1] Sat Aug 16 20:18:36 2014 ERROR
[       0] Sat Aug 16 20:18:36 2014 ERROR
[       1] Sat Aug 16 20:41:43 2014 ERROR
[       1] Sat Aug 16 20:41:43 2014 ERROR
[       1] Sat Aug 16 20:41:43 2014 ERROR
JavaScript processing failed with error:
[       1] Sat Aug 16 20:41:43 2014 ERROR
748 Error rolling back command ARKCreateDirectoryCommand
[       1] Sat Aug 16 20:41:43 2014 ERROR
746 Error rolling back command ARKCreateDirectoryCommand
[       1] Sat Aug 16 20:41:43 2014 ERROR
744 Error rolling back command ARKCreateDirectoryCommand
[       1] Sat Aug 16 20:41:43 2014 ERROR
742 Error rolling back command ARKCreateDirectoryCommand
[       1] Sat Aug 16 20:41:43 2014 ERROR
740 Error rolling back command ARKCreateDirectoryCommand
[       1] Sat Aug 16 20:41:43 2014 ERROR
738 Error rolling back command ARKCreateDirectoryCommand
[       1] Sat Aug 16 20:41:43 2014 ERROR
736 Error rolling back command ARKCreateDirectoryCommand
[       1] Sat Aug 16 20:41:43 2014 ERROR
721 Error rolling back command ARKRegisterApplicationsCommand
[       1] Sat Aug 16 20:41:46 2014 ERROR
[       0] Sat Aug 16 20:41:46 2014 ERROR
[       1] Sat Aug 16 20:42:27 2014 ERROR
[       1] Sat Aug 16 20:42:27 2014 ERROR
[       1] Sat Aug 16 20:42:27 2014 ERROR
JavaScript processing failed with error:
[       1] Sat Aug 16 20:42:27 2014 ERROR
721 Error rolling back command ARKRegisterApplicationsCommand
[       1] Sat Aug 16 20:42:27 2014 ERROR
[       0] Sat Aug 16 20:42:28 2014 ERROR
[       1] Sat Aug 16 11:53:16 2014 FATAL
[       1] Sat Aug 16 11:55:50 2014 FATAL
[       1] Sat Aug 16 11:57:07 2014 FATAL
[       1] Sat Aug 16 11:57:54 2014 FATAL
[       1] Sat Aug 16 12:03:05 2014 FATAL
[       1] Sat Aug 16 20:18:36 2014 FATAL
[       1] Sat Aug 16 20:41:43 2014 FATAL
[       1] Sat Aug 16 20:42:27 2014 FATAL

Execute powershell command (new-object -comObject ...) in management pack

Hello everyone
I have a COM Object that want to use it in my management pack. When I write the powershell command "new-object -comObject ... " to create it outside of MP and in a ps1 file it works without any error. However when I write it in my MP, this
error is showed in event viewer: "Retrieving the COM class factory for component with CLSID {clsID} failed due to the following error: 80070005 Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))."
I have to mention that when I use vb script in my MP and using "CreateObject()", I don't have any problem.
How can I use "new-object -comObject ... " in my management pack?
thank you all
Alireza

Hi Marthijn,
Actually I don't have any problem with powershell in my management packs. For example I can use "MOM.ScriptAPI"
to create $oBag and return it to next module. My problem is only with that custom COM object. Interesting thing is that, it
works fine when I create it in powershell file outside of MP, but when I create it in my MP, that error occures.
thank you so much
Alireza

Adobe customer service????? I dispair.

I cannot believe it! I am trying to buy an Adobe product and spend a significant amount of money - on top of the thousands of UK pounds I have already spent with Adobe and I find I am being treated like something that comes out of the back end of a duck!
If I treated my customers the way Adobe is treating me at the moment I'd be out of business within a week.
Shame on you Adobe, you do not, right now, deserve to have me as a customer.
Richard Broom
RIDS Limited

You've posted in a forum for a product that Adobe no longer supports (HomeSite) but you'll have the sympathy of everyone here as they've treated us all in the same way.

Adobe customer service AGAIN......

I am incredibly disappointed in Adobe customer service... I don't know where they've outsourced it to,
but I FERVENTLY hope some company will come up with comparable, competing software 'cause I'll
switch in a heartbeat.
Most recent example:
Received Elements 6 from wife several months ago. Installed on desktop. Worked fine.
Installed on laptop. Worked FINE.....
Recently replaced disk on laptop.
Laptop complained and wanted me to RE-activate. Activation failed.
Called activation person. Wasted 15 minutes, was told serial was invalid.
THIS IS THE SERIAL NUMBER ALREADY IN ELEMENTS THAT'S BEEN WORKING FOR MONTHS.
Was transfered to technical support "WHERE THEY'LL FIX THE PROBLEM"...... Wait for extended period
on phone and get another person.... Who goes through same process and eventually tells me serial
number is invalid.
THEN tells me she'll transfer me to customer service where "THEY'LL FIX THE PROBLEM"... Another
extended wait on hold and another person from "customer service" comes on and goes through the
same bunch of questions FOR THE THIRD TIME........
And comes back and tells me the serial number is "invalid"..... Now REMEMBER, this is exactly the same
serial that's on the desktop and has been working on the laptop for months - I'm NOT ENTERING IT, IT'S
COMING UP WHEN IT DEMANDS IT BE REACTIVATED.........
AND, tells me if I want a new serial number I'll have to send them the invoice from where the software was
purchased... So essentially, Adobe's stance is that we're apparently all liars and cheats, and they don't
care that the software is already working on one machine and has been working on the other... Sure
hope my wife kept the invoice.....
I'll use the term "dsappointed" since I'm sure we're not supposed to get vulgar in here...

Apparently there are many of us in the same boat.
I imagine that most people just give up trying and resign themselves to whatever fate Customer Support decides is best for each of us. Although there are a few here voicing their disgust and frustration I suspect that there are many more who aren't able to find this forum, or other outlets, simply because they aren't familiar enough with the Internet, search, and forum processes to even find this let alone post.
Here's my story.
Paul g Wiegman
< personal info removed by forum host >
Adobe Customer ID number: < removed by forum host >
Regarding: Photoshop CS4 software exchange.
Case # 0202119921
DATE \@ "dddd, MMMM d, yyyy" Wednesday, June 24, 2009
On April 29, 2009 I ordered (Transaction # #< removed by forum host >), from Adobe Systems an upgrade of Photoshop from CS3 (Registered SN 1< removed by forum host >) The payment was made via Paypal (Transaction ID: < removed by forum host >)
These two upgrades of Photoshop were preceded by a full copy of Photoshop 7 (Registered SN < removed by forum host >) and an upgrade to PS 8 (Registered SN < removed by forum host >.
At the time of the upgrade I was working on a Dell Laptop with a Vista operating system. I was considering a switch to a Mac. Prior to the switch I researched how many of my PC applications could be transfered to the Mac and how many I would have to repurchase. A key point in my decision was my Photoshop since a new full version for the Mac would be $639.95 from B&H Photo in NY.
I got on the Adobe website and posted an inquiry via the Customer Support Portal as to an exchange of my present CS4, PC version for a new copy of CS4, Mac Version. The text of my post follows:
Tuesday, May 26, 2009 10:42:22 AM PDT
I just recently, April 29th, purchased Photoshop CS4. The transaction # was #AD002332406.
The software is running on a PC. I'm about to change from a PC to a Mac. Is it possible to disable the PC version, and exchange it
for a MAC version.
I've been a photoshop user for years and would like to be able to take advantage of the software I just purchased during this change
Thanks
Operating System: Windows Vista
Browser: Other
Printer model / driver version: Epson R1800
Video display card / driver version: NA
Scanner / driver version: NA
Type of network (server type and protocol for connection): NA
Has it ever worked? If so, what's changed? (provide comments in description field): Not Applicable
Same results with different file?: Not Applicable
I received a reply as follows:
Thursday, May 28, 2009 9:24:44 AM PDT
Hello Paul,
Thank you for contacting Adobe® Web Support for assistance with Adobe
Photoshop CS4.
I understand that you just recently purchased the Windows® version of
the software and would like to switch your software to the Mac version.
We do have a system set up to do just that but you will need to contact
our Customer Service Department to do so.
For more information on Adobe products or services please visit us at:
HYPERLINK "http://www.adobe.com/support" http://www.adobe.com/support
Kind Regards,
Evan S.
Adobe Web Support
Given this positive reply I purchased a MacBook.
On Friday May 29th I called the phone number provided. My intent was to process the exchange as promised - “We do have a system set up to do just that .....”. The system is called a “Xplat Swap”
The Customer Representative asked for my Customer Number. I provided it. She then asked for the SN of my recently purchased copy of CS4. I provided it.
Then she asked for the SN’s of all previous copies of Photoshop I had purchased, including the original Full Version. I didn’t have any of that data on hand. That was software that I wasn’t using, had removed from my computer, and had disabled those versions.
She then told me that without the old SN’s she wouldn’t be able to process the exchange. She asked if I had registered the software. I had. She checked the Adobe files and couldn’t find any record. She then suggested that that software might be registered under a different email address.
Over the past years I have changed internet providers and indeed have had to change my email address with each new provider. I wasn’t made aware at anytime during the years that I had owned and registered Adobe software that I would (1) be required at some point to provide the SN’s of all versions purchased, or (2) retain a record of the email addresses under which software was registered.
The “system to do just that” was becoming very frustrating. I asked to talk to a supervisor who could “solve the problem”.
After a long wait I was transfered. The new Customer Support Representative (CSR) asked for all the same information again. After some discussion he informed me that I had been transfered to Technical Support, they were just closing, and he couldn’t help me. With that I was transferred to another CSR..
The third CSR again asked for a long list of information that I had given previously. He listened to what I had to say and repeated that I would have to have all the necessary SN’s before the Xplat Swap could be processed.
After some discussion I was able to provide an old, unused email address. This address proved to be the one under which the previous upgrades and original full version were registered.
He then began the Xplat Swap process. His first step was to “destroy” all of the prior registrations. These were read to me because I was told that he would be sending a PDF of a “Letter of Software Destruction” (LOD). I would have to print the LOD, fill in the various items including all of the former SN’s, and sign the document. Then the signed copy needed to be scanned, made into a new PDF, and emailed back to an address given. He admonished me that this needed to be done “within” 48 hours or the case would close.
All of the above took nearly 4 hours.
The next day, Saturday, May 30th, I printed the LOD, filled out the form, signed the copy, scanned it, made it into a PDF and emailed it back to the address provided. I was sent an acknowledgement (KMM10907345I51L0KM) that the email had been received.
Then, on June 1st I received an email from Adobe. It noted that my case had been updated. It also had another copy of the blank LOD. I responded by sending another copy of the completed LOD.
I regularly checked the Customer Support Portal (CSP) for updates. There were none. I had been admonished that “I needed to reply in 48 hours of the case would be closed” and was concerned that I was hearing nothing in return.
After posting messages on the CSP, none of which elicited a response, the process was becoming very frustrating.
Monday, June 15th I again called Customer Support. After being on hold for 1/2 hour I got a CSR. She told me that Adobe didn’t have my LOD. I told her that I had sent it several times via both the email address provided, and the CSP. Her response was simply that “Adobe didn’t have my LOD.”
I asked for a supervisor and was transfered.
The new CSR told me the same thing, that “Adobe didn’t have my LOD” and that without that the case couldn’t be processed. I explained that I had sent it multiple times. After he explained the same thing over and over I asked if he had access to the email. He said he did. I then sent a short message and attached a copy of the LOD. He said he saw the message but didn’t see the attachment.
I suggested that there might be a problem with the email system and was there another way to get the LOD to them, or might I have an improper file name, or could he suggest another solution. The reply was simply that “Adobe didn’t have my LOD” and without that the Xplat Swap couldn’t be made.
There was no attempt to solve an obvious problem and no concern for my frustration as a customer who was without critical software - I’m a freelance photographer.
I sent the LOD once more via the CSP.
On 16 June I sent a letter to the Adobe corporate office in San Jose, CA, to the attention of Customer Service. The letter outlined the situation above. To date - 24 June - I’ve had no reply. Also to date - the case on the CSP remains as “Pending Adobe Response”.
It has been nearly a month since this process has started. What appeared to be a simple exchange of software which was purchased and registered has become a very difficult and frustrating experience. Adobe Customer Service has been slow, unresponsive and at times rude. The problem is being placed on me and it has been suggested that I’m not actually sending the LOD and until I do so the exchange will not take place.
To add to the problem, when I check my account on the Adobe website the present copy of CS4 which I purchased in April in no longer registered. I do have the option of using that software on my MacBook under a program which emulates Windows, but since the software was “destroyed” by the Adobe CSR during the first call, I can’t use software that I purchased less than two months ago!
I can only imagine that if I did decide to go back to my PC to use Photoshop and tried to install the periodic updates that are part of the purchased software package that I would be rejected, again because the Adobe representative cancel my registration before the new software was sent.
At this point I’m at a complete loss to know how to solve the problem.
Sincerely,
Paul g Wiegman
My present efforts have been to contact the BBB in San Jose, CA and file a complaint as well as talk to the "Consumer Advocate" with the local newspaper here in Pittsburgh, PA. We'll see what that brings.
Meanwhile, the Customer Support Portal continues to read "Reply pending from Adobe".

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