Adobe premiere update/aspect ratio problem/vista

Can someone please help...
I have already set up a video in Premiere 6.0 with a 16:9 aspect ratio. When it exports, the aspect ratio is between 16:9 and 4:3. My DVD authoring program reads it as 4:3, and cuts off part of the video, or adds black bars to the sides, depending on the the export settings.
I have read that the premiere6.1 update, which I have downloaded will fix this issue, but it will not install in windows vista.
is there an update that will install in vista out there somewhere?

There is no such thing as a 6.1 update... there is 6.01 and 6.02 and nothing any later
Since Premiere 6x is SO old, it is not surprising that it doesn't work properly on Vista
You might want to download the trial of Premiere Elements (which has a different forum) to see if it will work for you

Similar Messages

  • H.264 pixel aspect ratio problem after update

    Yesterday I updated Premiere Pro CC and Media Encoder CC to version 2014.2. But now I am having pixel aspect ratio problems with the H.264 codec when I export a 1080i50 sequence to PAL widescreen. The problem also seems to occur with other frames sizes.
    I am using the same settings as usual with Aspect set to: D1/DV PAL Widescreen 16:9.(1.4587). However, VLC and Windows Media Player play the video with a 5:4 ratio. So it looks like the pixel aspect ratio information is not passed to Media Encoder or to the file.
    This problem does not affect other codecs like AVI or MPEG-2, these are correctly displayed.
    Is there anyone else having this problem? And more important, does anyone know a solution?

    When creating files for computer/online playback (not editing), then best practice is to simply use square pixels with 1.0 Pixel Aspect Ratio, which will ensure that ALL players correctly display your video, no chance of problems.
    Export as 1024x576 with 1.0 PAR and that is the square-pixel equivalent of PAL DV widescreen.
    For NTSC users, I've seen it two ways, either 864x480 or 854x480.
    Merry Christmas
    Jeff Pulera

  • CS5 Pixel Aspect Ratio Problems...

    Hello All,
    I am working on porting over an existing .mov file importer from Windows to Mac while also upgrading it from CS4 to CS5 (and also rolling in the creation of a hand-written 64-Bit QuickTime file handling library to boot, ouch).
    In my current test bed I am having problems with certain 1920 x 1080 .mov files. Some 1920x1080 files that I have get imported properly, some files that I have get imported with the wrong aspect ratio. I have verified that both files should be displayed using square pixels and have also verified that when the selector is sent that calls SDKGetInfo8( ) that I am setting the following for **all** of the above-mentioned test files:
    SDKFileInfo8->vidInfo.pixelAspectNum = 1
    SDKFileInfo8->vidInfo.pixelAspectDen = 1
    I have stepped line-by-line through SDKGetInfo8( ) and the stretched and non stretched clips seem to yield exact same traces through this function. However, the files that are being imported with the wrong aspect ratio, of course, preview in a stretched format. Also, in the informational area of the Source Bin, when the *stretched* clips are selected the information that is provided for these clips is:
    NameOfTheStretchedClip.mov
    Video, 1920 x 1080 (1.7778)
    00:00:9:13, 23.976 fps
    etc…
    For the clips that aren't stretched, the (1.7778) is (1.0). I am not the biggest expert on the actual usage of Premiere, so I can only assume given the values displayed and the respective visual result of the clips when previewed that this value displayed in the UI is the pixel aspect ratio and not the frame ratio as the clip with (1.7778) is stretched and the clip with (1.0) is not, yet both are 1920x1080 clips. What to me is suspect is that 1920/1080.0 is 1.7778 and so somewhere for the clips that are being stretched the pixelAspect ratio values seem to be getting derived using the pixel dimensions and not the values vidInfo.pixelAspectNum and vidInfo.pixelAspectDen that are explicitly set to '1' as shown above.
    Thus my question is, aside from setting in SDKGetInfo8() the following values:
    SDKFileInfo8->vidInfo.pixelAspectNum = 1
    SDKFileInfo8->vidInfo.pixelAspectDen = 1
    Where else are the pixelAspect values supposed to get set?
    Alternatively:
    - During which other selector calls *CAN* pixel aspect ratio get set? As I mentioned, I am porting existing code, so perhaps these values are getting set elsewhere that I am presently unable to find.
    - Is there some setting that might get set at the import of a file that says to derive the pixel aspect ratio from the pixel dimensions that might be getting triggered for the clips that are being imported as being stretched?
    Thanks in advance for any help!
    Josh

    Hi Zac,
    I am taking a look at this issue further with the aid of an additional engineer here that has more experience with QuickTime files. 
    First off, upon viewing the XMP metadata of the stretched file in the Metadata Viewer available inside Premiere, the Video Pixel Format is, in fact, listed in the XMP metadata as 1.78. 
    However, the time signature on the stretched .mov file, as listed in information of the QuickTime atoms, was 23976 / 1000. On a whim we used Dumpster to change the time signature to 24000 / 1001 to see what would happen. After altering the time signature in the Atoms of the file in this fashion, in Premiere the aspect ratio is now shown to be (1.0) in the source information in the Source Bin and the video is imported in the proper unstretched format (or - better stated - played back via our PlayMod in the proper unstretched format). However when viewing the metadata in the Metadata Browser in Premiere, the "Video Pixel Aspect Ratio" is still showing 1.78. This seems to confuse the issue further as now this time signature alteration in the Atoms of the QT file has fixed something and is now seemingly overriding the order of operations you mentioned as the XMP metadata still seems to list an improper format, yet everything else is seemingly behaving fine. 
    BTW - Clips with other time signatures don't seem to have this problem. 
    Any ideas? 
    Thanks,
    Josh

  • PRE7: Aspect Ratio problem even before opening source media file

    Hi,
    I am a newbie in Premiere Elements. Read a lot of threads with aspect ratio problems, but didn't find similar problem to mine, so decided to open a new discussion.
    I am shooting video with Samsung HMX-H105 SSD camcorder, in 16:9 widescreen HD video.
    When I try to make DVD from the MP4 file from the camcorder, it gets skewed even before opening it, when it is seen in the right hand pane with the Media file previews. I am not sure if somebody can understand what I am trying to tell so I have a screenshot of a video that I shot with my camcorder and a video that I have downloaded, shot by someone else with Samsung HMX-H20 in 16:9 HD as well.
    So even when I start a new project in 4:3 and not 16:9 my videos always get stretched. This is why I think that maybe Premiere Elements doesn't understand the aspect ratio of my MP4 video files - it can be seen in the left hand side pane, where I have circled (with white elipse) the black stripes above and below the video.
    Hope that somebody can help with my problem.

    You ROCK
    both of you
    Thanks wine_snob for pointing me how to find the Interpret Footage option.
    And thanks to Steve for solving my problem
    In the "Interpret Footage" and "Pixel Aspect Ratio", the working video says: "Use Pixel Aspect Ratio from File: Square Pixels (1.0)"
    but on my problem video it says: "Use Pixel Aspect Ratio from File: Other Aspect Ratio (1.778)", so I changed it to "Conform to: Square Pixels (1.0)" and now I have perfectly proportinal video for 16:9
    Thank you once again!

  • Still no fix for aspect ratio problems

    I was hoping this new version would fix the aspect ratio problems with importing clips other than in the DV codec, but alas, it was not to be.
    My problem is that if I import a clip that is 720x486 (non-square pixels, uncompressed), iDVD doesn't interpret it correctly. It places the clip with small black bars (like a little letterbox) at the top and bottom of the screen, then scrunches the image vertically, sprinkling it with stairstep artifacts.
    What's frustrating is that versions up to iDVD 4 didn't have this problem and imported clips in any codec beautifully. It's been a known issue for a long time.
    Furthermore, Apple's solution is to convert the clip to a self-contained DV movie (hello, disk space!), which is also undesirable because of the quality loss and poor colour compression. After the latest QuickTime upgrade, exporting in DV doesn't work, creating a clip that is half-field and blocky.
    Argh! This is a real problem because many of us use iDVD to make screeners for clients, and it looks unprofessional. It's also a very inaccurate and somewhat useless tool when the clips are of clean lines, titles, and smooth, solid graphics, which show the stairstep effect the most.
    I'm at my wit's end having exhausted all other suggested solutions (and please don't tell me to use DVD Studio Pro instead). Anyone else come up with a fix or have the same issue?
    Previous discussion on this issue here: http://discussions.apple.com/thread.jspa?threadID=204675&tstart=0

    Sorry, but the answer is - for professional use, use
    DVD SP
    No, it is absolutely not the answer. EVERYONE I know in my circle of professionals uses iDVD for banging-out quick screeners of TV spots, film clips, dailies. In fact, it's one of the main reasons they added OneStep to iDVD. DVD Studio Pro is for authoring commercial-level DVDs, with a learning curve and pricing structure appropriate to that.
    I'm not going to spend time learning DVD Studio Pro just to do quick one-offs, for one, and it's overkill anyway. Not only that, but it costs a lot more than iDVD.
    The inablity to import a QuickTime clip -- on Apple software, no less -- is not cool, especially since it doesn't seem an excessive thing to ask (and it used to encode just fine). It's a very basic task considering everything else iDVD has been written to do, and crosscoding and re-encoding video is a basic functionality in QuickTime.
    I'm not asking iDVD to prove the existence of dark matter in the universe; I'm just asking it to play a QuickTime movie properly. Which is what it's supposed to do.
    There was a work-around, supplied by Apple, but it no longer works for me, so that's why I'm asking what worked for others.

  • Aspect ratio problem with consumer camera and Premiere Elements 11

    Hello everyone - I'm Steve. I'm new here. I do still photography on a pro level, digital and analog, but I am an absolute dummy with video...but then, I don't want to do much, just rudimentarily cut a few family videos, upload them, etc.
    However, I can't get Premiere Elements 11 to output my self-shot clips in a correct aspect ratio.
    My camera is a consumer-model Canon Legria FS200. I shoot video in a resolution the camera calls XP. The camera says they are 16:9, the camera monitor shows them as 16:9, and when I use the software (called Pixela Image Mixer) that came with the camera to import the clips to disk, I get mpg files that Windows (7) Explorer says are 720x576 pixel, and that VLC player correctly displays as wide-screen 16:9 without me having to tweak its display settings.
    However, the moment I import them into Premiere Elements, they appear horizontally squeezed, and I can't seem to output them any other way, with or even without editing them in Premiere. 
    I tried to use the recipe given here: https://forums.adobe.com/message/5987538#5987538 , (replacing only NTSC with PAL because I'm in Germany),  namely, setting the project preset set manually for PAL/Hard Disk etc/ Widescreen 48kHz and check force selected program settings. But no matter, Premiere displays the video in horizontally compressed form, with large black bars to the right and to the left.
    On the export side, setting the output to PAL DVD Widescreen and setting the Pixel Aspect Ratio in the output settings to Widescreen does not help, either. Neither can I force VLC player manually to display the correct aspect ratio. BTW, audio is perfect all along.
    This is about as far as I can see myself getting without help. Has anyone any idea?
    Thanks a lot in advance,
         Steve, from Germany

    Steve
    I see that you are now in the Adobe Premiere Elements Forum with your problem already solved.
    I did not see any Why for what you encountered, so I thought I would give you my take on this.
    Your Canon FS200 gives video with MPEG2 video compression with a .mod file extension. That .mod file extension can be found in use with some Canon as well as JVC cameras. The .mod file history with Premiere Elements (any version) is problematic. In some instances, the user needs to rename the file extension from .mod to .mpg before it can be imported, but not always. But, the .mod widescreen comes packaged with the aspect ratio dilemma, presenting as 4:3 rather than 16:9. The classical argument is whether Premiere Elements does not recognize a .mod file's 16:9 flag or whether the 16:9 flag got lost.
    There used to be a utility contributed by an user to handle the file extension and/or aspect ratio issues. Now, the general fix is to import the file into Premiere Elements (in your case 11) with Add Media/Files and Folder/Project Assets. And in Project Assets, you right click the file, select Interpret Footage, and go to the Pixel Aspect Ratio section of the Interpret Footage dialog where you
    (a) dot the Conform To:
    and
    (a) set the Contorm To: field to (in your case) D1/DV PAL Widescreen 16:9 (1.4587)
    Once you are in the program and have the file on the Timeline, if any black edges, you can click the monitor to bring up the image's bounding box. Then drag on a bounding box handle to scale the image just to the point where the black edges are gone.
    If you ever need the Adobe Premiere Elements Forum, maybe bookmark this link
    Premiere Elements
    You should expect to have this issue with any .mod widescreen file that you obtain from your Canon FS200 camera.
    ATR
    Add On...If you are depending on the program to set the correct project preset, you may want to check into what it is setting based on the properties the first file you drag to the Timeline. A manual setting of the project preset may be in order. Please see
    ATR Premiere Elements Troubleshooting: PE11: Accuracy of Automatic Project Preset (New Project Dialog) Setting

  • Aspect Ratio problem with Premiere Elements 10

    I had old super 8 cine film transferred to video for me in December 2011 and put
    it onto a Blu Ray disc as AVCHD files.
    The disc is copied onto my computer and displays in the correct 4;3 aspect
    ratio on the Desktop and plays correctly in VLC media viewer.
    I have Adobe Premier Elements 10, but the video is “squeezed” narrow, e.g.
    a circle displays as an oval in Monitor, Timeline and Sceneline views.
    When I save the work to a disc it is also “squeezed”.
    Pictures/footage from my Sony AVCHD video camera display correctly on the
    Desktop and I have not had the above problem when editing it in Premier
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    without problems
    I would be grateful (and relieved) if you can tell me how to fix this
    please.

    Thanks to people who showed an interest and replied.
    Thanks especially to Kevin at digitacopycat who pointed me towards a workable solution within a couple of hours of posting the problem.
    ASPECT RATIO
      1.  Open Premier Elements 10
      2.  Select and load the folder you wish to work on
      3.  In the Tasks Panel, click and open Project
      4.  Right click-on your folder
      5.  From the drop down menu select Interpret Footage
      6.  Choose Pixel Aspect Ratio and click-in the circle next to Conform to.
      7.  Click-on the down arrow to open the drop down menu
      8.  Select and click-on HD Anamorphic 1080 (1.333)
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    10.  All clips in Monitor Panel, Sceneline and Timeline change to the correct Aspect Ratio
    11.  Render the clips to maintain their correct Aspect Ratio

  • The (new) Premiere pixel aspect ratio is wrong for my PAL DV cam footage

    I've had a Sony TRV-950E DV-cam since 2003. I've been shooting DV PAL in widescreen.
    I just bought Elements 12 to edit my footage, and discovered that the pixel aspect ratio for D1/DV PAL Widescreen has been updated to 1.46 (old value 1.42).
    The theory behind this change is that video recorded on 720x576 is slightly wider than 16:9 and that the 16:9 portion is 704x576.
    Unfortunately this is not correct for my footage! I've captured the video from my DV-cam (by firewire) and opened it in Premere and it is streched to be shown as 1050x576.
    So I did a test:
    I filmed a steady shot of a perfect circle and captured the video from the camera and opened it in Premiere. The pixel ascpect ratio 1.46 makes the display 1050x576.
    The question is: Am I seeing this displayed as a perfect circle now?
    This can be tested:
    I make a picture of a perfect circle in Photoshop (square pixels) with size 1024x576. I imported this picture into the Premiere project, and match the two circles: The filmed one, and the Photoshop one.
    They DO NOT match! The one on the video is slightly stretched in width.
    So then I stretch the Photoshop picture in width to become 1050x576. I then import this picture into the project. And now I have a perfect match between the circles!
    This means that my DV camera actually records a 100% 16:9 picture on all the pixels 720x576 - and not a slightly wider picture with the 16:9 part being in 704x576 (which is the reason for the change in pixel aspect ratio from 1.42 to 1.46).
    I have some HD scenes that I want to import (and downscale) into my SD project also, and I also have a lot of still pictures.
    Unless I can change the setup i Elements to the correct ratio 1.42, these stills and sqare-pixel-video (HD) should ideally be streched from 1024x576 to 1050x576 to match (become equally stretched as) all the SD footage.
    How do I solve this?
    I just bought Elements 12 three days ago.
    (I just tried opening the captured video in Windows Movie Maker - and that program must use pixel aspect ratio 1.42 since the video is diplayed correctly as 1024x576 with a perfect circle)
    Regards,
    Tom from Norway

    Tom
    After much thought and exploration and experimentation, I have come to the conclusion that there is no practical purpose for doing anything other than importing your media into the project and editing/exporting. I find no distortion in doing so, be it in the video samples that you posted or in still models that I created for the pixel aspect ratio 1.422 vs 1.4587 for D1/DV PAL Widescreen.
    If you have not already, please read the following about the Adobe DV Widescreen Pixel Aspect Ratio change from 1.422 to 1.456.
    Please start in the first link which gives some get subsequent links in it
    http://forums.adobe.com/thread/673877
    http://www.mikeafford.com/blog/2009/03/pal-d1-dv-widescreen-square-pixel-settings-in-after -effects-cs4-vs-cs3/
    Also, you may find the following article on square and non square pixels of interest. It uses the PAL DV Widescreen 1.422 pixel aspect ratio in its discussion.
    http://library.creativecow.net/articles/gerard_rick/pixel_madness.php
    Aside from the explanation for the rights and wrongs of the matter, this is what I actually observed taking your PAL DV AVI Widescreen  and PAL MPEG2.mpg Widescreen  into the same Premiere Elements 12 Windows PAL DV Widescreen project. Along with your video files were still images that I created in Photoshop Elements 11 Full Editor:
    1024 x 576 document with a red circle on Layer 2 of the Layers Palette
    1050 x 576 document with a red circle on Layer 1 of the Layers Palette.
    The red circles were superimposed in creation. The difference in the pixel dimensions between the two are evidenced by Layer 1 content peaking through on the left and right.
    The gpsot readout for pixel aspect ratio for each of the videos was
    a. Your PAL DV AVI 720 x 576 Widescreen = 1.422
    b. Your PAL MPEG2.mpg 720 x 576 Widescreen = 1.422
    Each of the Photoshop Elements documents (circles) saved as .psd files 1050 x 576 pixels.
    When all were taken into Premiere Elements 12 project manually set for PAL DV Widescreen, they looked like the following, no display of distortion.......
    PAL DV AVI Widescreen 720 x 576 (now the pixel aspect ratio in Premiere Elements Properties was shown as 1.4587, not the 1.422 seen in gspot before import)
    PAL MPEG2.mpg Widescreen 720 x 576 (now the pixel aspect ratio in Premiere Elements 12 Properties was shown as 1.4587, not the 1.422 seen in gspot before import)
    Edit Menu/Preferences/General with check mark next to "Default Scale to Frame Size" was in effect.
    As for the red circles stills (1050 x 576 to equate to the square pixel version of 720 x 576 widescreen) did not distort when brought into the Premiere Elements 12 Edit area monitor which is established by the PAL DV Widescreen project preset with the pixel aspect ratio = 1.4587.
    The jpg version of the Photoshop Elements document (.psd) 1050 x 576 pixels (square pixels) looked like:
    And, when this Timeline was exported Publish+Share/Computer/AVI with the DV PAL Widescreen preset, there was no distortion in the export. It looked undistorted as it did before export.
    So, unless I am overlooking a key point here, I cannot see a reason why you cannot use the video sources that you presented for sampling as weil as stills with the 1050 x 576 pixel dimensions.
    The only time I see any distortion possibilities is if you use a player that does not recognize the 16:9 flag that stretches the 720 x 576 to 1050 x 576 for display after encoding.
    Trying to convert Premiere Elements 12 which uses the 1.4587 pixel aspect ratio for PAL DV Widescreen into a Premiere Elements 7 which uses the 1.422 pixel aspect ratio for PAL DV Widescreen is up hill in spite of creative thinking on your side.
    Please review and let me know if you are seeing another different from what I am reporting with the samples that you posted.
    Thank you.
    ATR

  • Quicktime X and 7 aspect ratio problems

    I have scoured the net and not come up with a single solution to this issue.
    I have hundreds of music videos, home videos etc in Quicktime 7 format. The ratio of these files varies at a pixel level, but are corrected in Q7 size feature.
    It's not just an anamorphic issue, as many videos are cropped from a non anamorphic 4:3 'letter boxed' source.
    Now QX does not display them correctly at all, which until recently wasn't the end of the world, but from the last update, iTunes began using the X ratio as opposed to the correct adjusted ratio, so music videos in iTunes, QX, the iPad, you name it, the videos created this way do not display correctly.
    That basically is every video on my Mac created from the late 90's to recently.
    Any ideas, solutions? How on earth can Apple do something so amateurish, and why is there no major uproar.

    So what you're saying is, Apple are telling me "thank you for your loyalty in using our hardware since 1988, and building up a video collection based on our software, but we've decided to do a version of Quicktime that ignores the size tag you have being using for the last 14 years (I started video work on Quicktime in 1997), and screw any videos you did to this point, unless they had square pixels?"
    Not exactly. I believe that what they are saying is that QT is growing old. The technology on which is is based was fine for the codecs and techniques of its time, but video technology is constantly changing and it is no longer practical or possible to keep making updates and patches that don't, in and of themselves, create new, more serious problems than they solve. QT X is based on technology designed to make this process of evolution easier and it is likely we will see many new changes over the coming decade. However, in the meantime, they have not done away with QT 7 or Front Row, both of which continue to display your files correctly even under Snow Leopard. I personally continue to use QT 7—mainly because I have it keyed for "Pro" use and prefer its functionality to the what I call "Not quite ready for prime time" version represented by QT X which likely appeals to first time Mac users.
    New videos are fine, I just encode them to square pixels anyway and ignore any PAR nonsense at the encode stage, but then if the PAR value is what they are using now, why not allow an option in QX to set that, so at the very least I could resize the old videos to correct format.
    Not sure if Apple would be willing to provide what amounts to developmental support for an application they are phasing out. Still, it wouldn't hurt to ask. If enough people should request such an enhancement, they might be willing to at least consider the possibility.
    Re-encoding them is just not an option, incurring further loss, on videos that in some cases are already marginal.
    While I stated that corrections are normally made during the encoding process, it isn't the only method of setting the PAR value. Unfortunately, it is the most accurate method.
    My point with anamorphic is that it will simply change 4:3 to 16:9 if there were some option to hit a check button.
    Actually, using modern encoders, you can utilize any custom PAR setting desired but I am usually more interested in other aspect ratios like 1.66:1, 1.85:1, 2.40:1, and 2.35:1 since most of my work is centered on the conversion of movies for use on my TV devices.
    More flexibility is needed, especially from a platform that is supposed to be pro. Ever tried formatting videos for a vertically placed Plasma for exhibition work, on a video file that isn't square pixel?
    Not as uncommon as you might think. I also layer over still or video backgrounds to frame the main video and fill the unused device display area.
    I have videos for example that are 800 x 400 (due to an original source, or a crop from the source, but view at 4:3 with the size setting, as they should. Now they look ridiculous displaying at 2:1, and there is no way to change it.
    I would normally employ masking here to avoid one level of re-compression.
    The size option allowed it to be displayed as you wanted it to, after encode.
    More importantly, the Size (Scale) option allowed you to avoid having to re-encode the file since it can be saved back to the original file container (assuming no other changes were made the forces a re-encoding of the file).
    It worked, it was done as Apple wanted, due to the size option being the only way to do to non-square pixels, and now they say, nah, we're not doing that anymore?
    You seem to be forgetting that when QuickTime was initially introduced almost 20 years ago, users did not have to worry about scalability options, low-compression, high data rate broadcast standards or anamorphic DVDs because there weren't any such work flows for the Apple/Mac platforms of that era nor could they handle them anyway.
    So basically Quicktime now contains no ability to format non-square pixels, unless it is done at the encode?
    True, but as hinted previously, Apple and QuickTime isn't the only game in town. Based on your question, I went back and played around with Subler. Had been told that this app would allow the user to embed PAR value but was never able to get it to work. Finally managed to get a 720x480 (636x480) encoded movie trailer to play back as an 852x480 display in both QT 7 and QT X on my Snow Leopard system. This proves that it can be done without re-encoding, but there do seem to be some limitations. For instance, since I normally encode using macro-block 16 dimensions increments and Subler seems to like increments of 12 pixels, some PAR and Size target values may vary by 4 pixels. In any case, you may want to Google the app and give it a try. You still have to process each file but not actually re-compress the data.
    It is barely believable that they would do that.
    Please excuse me, but I do have to chuckle here. It seems as if you feel that Apple has taken something away from you. I, on the other hand, tend to view it as not missing something I never really had. I do, however, agree that it would be nice if both applications were able to access/change both PAR values and display size values for better compatibility between old and new technologies.

  • Adobe Premiere Elements 4 Crash - Windows Vista

    After approximately 14 to 16 seconds of viewing any .mod video file recorded from my JVC Everio camcorder a Windows error message appears and Adobe Premiere Elements 4 immediately crashes. Is there a patch or fix for such a problem? I have checked that my computer system meets the system requirements and I am unsure what else to do other than returning the software?
    Error message in full reads:
    "Adobe Premiere Elements.exe has stopped working. A problem causeed the program to stop working correctly. Windows will closs the program and notify you if a solution is available"
    My new HP Pavillion (m8075a) computer system includes:
    Intel Pentium D CPU 3.2GHz
    3070 MB (RAM)
    210 GB Free Space C:Drive
    Windows Vista O/S 32-bit
    RealTek HD Audio
    NVIDIA GeForce 7500 Le
    Samsung Monitor SyncMaster 226BW(Digital)
    Any assistance would be appreciated.
    Regards,
    Kim

    My objective is to handle MOD files from a JVC Everio Hard Drive Camcorder with Adobe Premiere Elements 4.0 (PE4) as PE4 crashes after a little while when using MOD or MPG files.
    Sorry Steve but I dont want to use the software that came with the JVC Everio camcorder. I bought PE4 (in euros ...) to use it. By the way MOV files used by QuickTime have nothing to do with MOD files from JVC Everio camcorder! Yes I know, it's confusing.
    After some months of useless forums, reading, hardworking and frustration, I finally found a solution to the problem!! PE5 works quite well and no crashes have occurred so far....
    Here it is. It's not straightforward as you have to use two different free programs but the method is simple to follow.
    1. Transfer MOD video files from the JVC Everio camcorder to the PC.
    2. Convert MOD files into MPEG2 files with the help of a freeware program (I used Converio)
    3. Convert MPG files into DV-AVI files using Free Video Converter.
    This free program is very simple to use and DV-avi files output is compatible with PE4 which is not the case with some other conversion programs.
    As DV-AVI files are not compressed, they are more easily handled by video programs.
    I havent been able to directly transform JVC MOD files into files fully compatible with PE4. If someone knows how to do this, please tell me.
    In conclusion, I feel it is unacceptable that neither JVC nor Adobe offer the compatibility of their products. The information provided by these reputable companies is deceitful for unaware users and sometimes wrong.

  • Uploading using Adobe Premiere Elements 12 Network problems

    Hi,
    Is there a place in Adobe Premiere Elements 12 that we can insert our company proxy details, the reason being. When I go to Publish and Share and click "Social Websites" and want to upload a video to youtube and push next it gives the following error "Online Services encountered an error. The services will be terminated or paused if possible."
    If I use a 3G card it allows us to upload. Our network must be blocking this link or programme, yet we have made sure from our side adobe is not blocked on the network and I have access to all websites.
    My question is can we insert proxy details somewhere or can I get the link of where that link is taking us to when pushing next trying to upload with youtube via adobe . I know it is going to youtube but I need the exact URL to make sure we allow this link to work.
    Anyone have the answer for me?

    MaudeSt
    This is not Adobe. Rather user to user. For network problems when using the current version which is now Premiere Elements 12, please contact Adobe via its Adobe Chat.
    Click on the following link, and then find and click on Chat Panel to discuss
    Premiere Elements
    Downloading, Installing, Setting Up
    Downloading, Installing
    Chat Panel
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