Adobe Reader 11 Print Dialog

I work at a public library and am in charge of updating and maintaining our technology. We have over 20 public access computers that are open to our patrons which they can use to print documents, amongst other things. We have a Xerox Workcentre 6605 and use software from Librarica to control printing. Patrons need to print from their computer, click a confirmation box, and then ask the staff at the desk to release the prints from our manager computer.
Ever since updating to Reader 11, I occasionally see a print dialog pop up when printing a PDF that says the following:
"The default settings in Adobe Reader 11 may cause a color shift when printing PDF files. In addition, some black and white PDF documents may be printed using color and black inks and may be billed as color pages.
Before you continue printing, Xerox recommends that you change Reader 11 to allow the printer to manage colors.
To change the Reader 11 setting, close this dialog box, click the 'Advanced' button at the bottom of the Print window, and check the option 'Let printer determine colors.'"
There are a couple of options available to our patrons at this point, including "Send my document anyway" and "Don't show this message again." Whatever option is set as the default sends documents as blank pages. Most of our patrons don't know what option to pick so they go with the default, confirm their print which says ZERO PAGES, and then log off the computer. When they come tell me they sent a print, I have to tell them that it didn't go through properly and they have to try again.
I can't select the "Don't show this message again" option because we have DeepFreeze installed on all the computers so that any changes made to the computer by patrons are erased when the computer is shut down for the night...so the "Don't show this message again" option would revert back.
This is really driving me nutty. I went into the Advanced settings today with a test PDF and it looks like you have to check the option 'Let printer determine colors' for every PDF. I have also tried recreating the problem on my own but never get the dialog. Help!!

I don't know DeepFreeze, but I imagine it's something that restores a clean disk image at regular intervals.
I also imagine that this DeepFreeze image is renewed when OS or software updates are installed. I suggest that you change the options you mentioned ("Let printer determine colors", "Don't show this message again") after a security update to Adobe Reader is released later this week. Let these changes go into the new DeepFreeze image, and you should be fine.

Similar Messages

Adobe Reader - Print Dialoge box is usable

Yesterday I was running Reader ver. 10.1.3 on a Windows 2008 x64 Terminal Server. All users Adobe Reader print dialoge boxes now open up very very large. Any visible font is perhpas 10" tall (see screenshots below). Drop down pick lists don't display text, and neither does any of the buttons (see screenshots below). As long as you just want a standard print, you can press enter to activate the defaulted print button. You can press the ESC key to exit the print dialoge form. Printing is all being done to Networked printers and I get the same screen no matter what printer is set to be the default printer.
Sometimes (rarely) the print dialoge box will display normal size, and it will display the page your going to print, but as per above, there is no text on the buttons or drop down boxes. The sample screenshot below took up my entire 1920x1080 screen and is just a small portion of the dialoge box size. I have to scroll around three screen lengths to get to the other side of the dialoge box. There is no verticle scroll bars, so I can't scroll down to the bootom of the dialoge box. Nor are there any window resize options (see last screenshot below)
Here is a closeup shot of the top LH side of the Dialoge box:
Below is a screenshot of the top RH corner (I had to scroll three window lengths to get to it):
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The first thing I tried was to just reboot the Terminal Server (TS). I was supprised to find that I had the same problem. I tried upgrading to 10.1.4 and rebooted the TS. I still have the same problem. I see that someone else has sort of had a similar issue to mine: http://forums.adobe.com/message/4559861 But don't really see a response on how or if it was resolved.
Anyone have an idea of whats going wrong and how to fix this?
Thanks.

As mentioned above, every now and then people will see a normal sized dialoge box. Here are two examples:
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Regards.

Problem with adobe reader print dialog box

I am using Acrobat reader application embedded in our product.
We opens reader using our application .Then opens any PDF document .
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As mentioned above, every now and then people will see a normal sized dialoge box. Here are two examples:
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I have a PC with Windows XP SP3. When I try to print a PDF document, I get the following message: "The document could not be printed. There were no pages selected to print." Of course, I had selected the pages to print.
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Hope tis works.
Darlene M. Stoops
Corps Ministries Communications Consultant
The Salvation Army Territorial Headquarters
Canada and Bermuda Territory
NOTE: New phone number 416-467-3306, or extension 3306. Visit our websites
for news, updates, and program ideas!
                                                                                From:       Lindsay_MP <[email protected]>
To:         Darlene Stoops <[email protected]>
Date:       05/17/2011 11:40 AM
Subject:    Adobe Reader Printing Problem
Do you have Acrobat Pro 9? I can't find how to Print to PDF under File.....

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If you only have Reader (that is different from Acrobat, the full product), then your only options would be under the preferences in Reader. If they are not there, then the answer is no. To really get a better idea, ask in the Reader forum. If you have Acrobat, then provide the version to get more specific help.

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Hi,
Currently running Reader 11.0.07 and am having a printing issue similar to the below known issue in Reader X.
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Hi,
Additionally the driver being used is a KM C360 PS 3.6.0.0 and the Postscript pass through mode is enabled.
When testing and disabling the pass through mode of the driver being used (XC, FX, Lemark ....) the first page (also including mixed paper size) is rendered correctly for the entire document output.
Looking at the PS generated output for the KM driver in pass through mode has a difference between the prescript for the first page and any others following:
Example - First page A4 size generates the following.
%%BeginPageSetup
/ovlsetup [ 72 600 V 0 0 -72 600 V 12 830 ] def
/tabsetup [ 72 600 V 0 0 -72 600 V 0 841 ] def
/DeviceRGB dup setcolorspace /colspABC exch def
mysetup concat colspRefresh
Adobe_AGM_Utils begin
[/Label (1)]
[/TrimBox [0 .280029296875 595 841.71997070313]]
[/BleedBox [0 .280029296875 595 841.71997070313]]
[/ArtBox [0 .279999 595 841.72 ]]
]xpdfm
Adobe_AGM_Core/ps gx
false Adobe_AGM_Core/begin_feature gx false {
%%BeginFeature: *PageSize A4
%%EndFeature
} Adobe_AGM_Core/end_feature gx
Adobe_AGM_Core/capture_mysetup gx
Adobe_AGM_Core/driver_media_override gx
[1 0 0 -1 0 842 ]ct
Adobe_AGM_Utils/capture_cpd gx
Adobe_CoolType_Core/ps get exec
Adobe_AGM_Image/ps gx
Adobe_AGM_Image/pt gx
Adobe_CoolType_Core/pt get exec
Adobe_AGM_Core/pt gx
currentdict Adobe_AGM_Utils eq {end} if
%%EndPageSetup
Whereas the next page and subsequence pages follows:
%%BeginPageSetup
/ovlsetup [ 72 600 V 0 0 -72 600 V 12 830 ] def
/tabsetup [ 72 600 V 0 0 -72 600 V 0 841 ] def
/DeviceRGB dup setcolorspace /colspABC exch def
mysetup concat colspRefresh
Adobe_AGM_Utils begin
[/Label (2)]
[/TrimBox [0 .280029296875 595 841.71997070313]]
[/BleedBox [0 .280029296875 595 841.71997070313]]
[/ArtBox [0 .279999 595 841.72 ]]
]xpdfm
Adobe_AGM_Core/ps gx
Adobe_AGM_Utils/capture_cpd gx
Adobe_CoolType_Core/ps get exec
Adobe_AGM_Image/ps gx
Adobe_AGM_Image/pt gx
Adobe_CoolType_Core/pt get exec
Adobe_AGM_Core/pt gx
currentdict Adobe_AGM_Utils eq {end} if
%%EndPageSetup
Note that the concat override is not specified (including matrix).
Removing this line "[1 0 0 -1 0 842 ]ct" allows the document to correctly render in the correct orientation but the scale and transform are not specified corectly.
Page 2 shows that an additional difference is made by Reader in pass through mode:
8.33333 8.33333 scale
-12 -12 translate
If replacing the first page prescript (above) with the following PS code the job correctly (Page 1):
%%BeginPageSetup
/ovlsetup [ 72 600 V 0 0 -72 600 V 12 830 ] def
/tabsetup [ 72 600 V 0 0 -72 600 V 0 841 ] def
/DeviceRGB dup setcolorspace /colspABC exch def
mysetup concat colspRefresh
Adobe_AGM_Utils begin
[/Label (1)]
[/TrimBox [0 .280029296875 595 841.71997070313]]
[/BleedBox [0 .280029296875 595 841.71997070313]]
[/ArtBox [0 .279999 595 841.72 ]]
]xpdfm
Adobe_AGM_Core/ps gx
false Adobe_AGM_Core/begin_feature gx false {
%%BeginFeature: *PageSize A4
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} Adobe_AGM_Core/end_feature gx
Adobe_AGM_Core/capture_mysetup gx
Adobe_AGM_Core/driver_media_override gx
%[1 0 0 -1 0 842 ]ct
8.33333 8.33333 scale
-12 -12 translate
Adobe_AGM_Utils/capture_cpd gx
Adobe_CoolType_Core/ps get exec
Adobe_AGM_Image/ps gx
Adobe_AGM_Image/pt gx
Adobe_CoolType_Core/pt get exec
Adobe_AGM_Core/pt gx
currentdict Adobe_AGM_Utils eq {end} if
%%EndPageSetup
Note that the issue is only generated by the printing through a driver in pass through mode. Setting print as image is not an option as the produced spool file is to large.
Additionally, the paper size cannot be resized and must have the (above) option set during printing - any other permutations of the "Size" options during printing cause issues during printing (e.g. A3 -> A4 or mixed A4/3 -> A4).
Thanks in advance
Cheers
Helen

Oops, I forgot to NOTE: this only happens when I'm printing a pdf from online. If I'm printing from a saved file from my computer adobe reader works just fine. so it's something with the settings of adobe reader and my browser. I use chrome, always have and I'm just now experiencing issues these past couple of weeks. I'm sure it's just a simple little box to check or uncheck or something, so I'm hoping someone can steer me in the right direction.
Thanks!
Valerie

Adobe reader printing: A4 vs US letter

Hi, I'm using Adobe Reader 8.1.1 on Linux (Red Hat enterprise Linux 4). Printers are defined on a remote CUPS-server.
As I'm not in US/Canada, I have printers which use sensible paper: A4 ;-)
The CUPS server has ppd files which define the default paper size as A4,
and that size is confirmed if I use the "kprinter" command to look at the properties of each CUPS-defined printer.
If in Adobe Reader 8, I view an A4-size PDF document, I can confirm it's A4 by looking at File -> Properties. If I then go to File -> Print, then there are several oddities:
1) with the "Choose paper source by PDF page size" unchecked, the page size shown by the Preview box on the right-hand-side shows US-letter size dimensions;
2) if I then continue to actually print, the printer LCD screen confirms that the Adobe Reader is trying to use US Letter size paper, and in the case of one make of printer, refuses to print it.
3) If I try to get more information about what Adobe Reader thinks about the printer by clicking on Properties next to the printer selection, nothing happens.
4) If I check the "Choose paper source by PDF page size" box, then all is well and the print does come out as A4. However, that ticked box is not remembered for next time, so the user is perpetually having to remember to check that box.
This problem appeared in later versions of Adobe Reader 7, but was not present in version 7.0.1, which was probably not CUPS-aware.
I suspect a problem with dealing with the information retrieved via CUPS. Does anyone know of a circumvention, or a fix?? Thanks.

Create print presets
A PDF can contain a set of print presets, a group of document-specific values that is used to set basic print options. By creating a print preset for a document, you can avoid manually setting certain options in the Print dialog box each time you print the document. Its best to define print settings for a PDF at the time that you create it, but print presets provide a means to add basic print settings to a PDF at any time.
Choose File > Properties, and click the Advanced tab.
In the Print Dialog Presets section, set options and click OK.
The next time you open the Print dialog box, the values will be set to the print preset values. These settings are also used when you print individual documents in a PDF package.
Note: To retain a print preset for a PDF, you must save the PDF after creating the print preset.
Print Dialog Presets
Page Scaling Prepopulates the Page Scaling option in the Print dialog box with the option you choose:
Default Uses the application default setting, which is Shrink To Printable Area.
None Prevents automatic scaling to fit the printable area. This setting is useful for preserving the scale of page content in engineering documents, or for ensuring that documents print at a particular point size to be legal.
DuplexMode For best results, the selected printer should support duplex printing if you select a duplex option.
Simplex Prints on one side of the paper.
Duplex Flip Long Edge Prints on both sides of the paper; the paper flips along the long edge.
Duplex Flip Short Edge Prints on both sides of the paper; the paper flips along the short edge.
Paper Source By Page Size Selects the option by the same name in the Print dialog box. Uses the PDF page size to determine the output tray rather than the page setup option. This option is useful for printing PDFs that contain multiple page sizes on printers that have different-sized output trays.
Print Page Range Prepopulates the Pages box in the Print Range section of the Print dialog box with the page ranges you enter here. This setting is useful in a workflow where documents include both instruction pages and legal pages. For example, if pages 12 represent instructions for filling out a form, and pages 35 represent the form, you can set up your print job to print multiple copies of only the form.
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Adobe reader printing problems

Hi all,
I have created a word document, and converted it to .pdf using Cute PDF writer. When I open the document in Adobe reader 7/8 I can see the document fine and clear with all fonts and images as they should be.
The problem is when I try to print the document. When I print from Adobe 8, the font (Gill Sans MT to be specific) doesn't print correctly. Instead of getting a word with one letter after the other, all letters of that word are printing on top of each other if you get me. This can happen anywhere on the page.
However, if I open the document in Adobe reader 7 - the document prints correctly. No problems. I have tried this on a number of machines so I can safely say its not a problem with the install of the software on any of the machines. It just seems to be an incompatibility with the Adobe reader 8 software.
Can anyone tell me why this is happening or how I can get around this on Adobe reader 8?
Any help is greatly appreciated.
Thank you.
Mo

a bug most likely. I can only see a couple of options for you. Don't use Reader 8, use a different PDF creator, or try to tweak the settings in in Cute PDF to make it embed and encode the fonts so that Reader 8 can print successfully.

Adobe Reader printer output not printing with printer

Hi all,
I've downloaded the current Adobe Reader 9.3 and have not been able to print. It sends the file to my print spooler where I check on it and see that the job is tagged with an error. I've just got the 10.6.3 but this also occurred under 10.6.2 Mac OS. I posted a bug alert to Adobe. My printer is a Canon. I sometimes choose to use Adobe Reader in leu of Preview when filling out a form. Personal choice at this point, but in the past, only Adobe preserved the correct font and all of the form.
Just wondering if anyone else has had this issue.
Not sure if this is a printer driver issue or a output error. But the printer works with everything else.
Linc

I have a similar problem that my mac mini running 10.6.3 with Adobe Reader 9.3.2. I print using a shared printer HP F2280 from iMac running 10.5.8 wireless airport.
When I print PDF from my mac mini, the share printer can only print a few lines and that stop. There is no error in the printer queue. It say accept print file.
I'm using preview to print PDF right now before solution come out.

Adobe Reader prints incorrectly, OSX Preview prints correctly?!

I was wondering if anyone could help us out with some insights into a problem which occurred recently when printing some large, combined PDFs, some of which ran to several hundreds of pages in length.
The PDFs were combined from three main sources:
PDFs we’d produced ourselves from InDesign 5.5 to “Pass4Press” / PDF 1.4 specifications.
PDFs saved from Microsoft Word 2010 using the “Save as PDF” command.
PDFs supplied by the client - I suspect these were produced either from Microsoft Word or via the “Save as PDF” command on a printer/scanner.
We used an up-to-date postscript driver and printed to something like a Canon 7100 printer using Adobe/Acrobat Reader. The stuff we printed from InDesign was fine (as I expected it to be, this is the spec I send my PDFs to commercial printers with and I’ve never had a problem with it). Sometimes the text from the Word-generated ones would print as a series of boxes and other times the same file would print correctly with no problems (the font used was either Arial or Arial Narrow), whilst the ones from the client would always print incorrectly in places as a series of symbols. I don’t know what font they used (or how it was embedded) but it looked like Arial and the files came from France (we were printing in England) so maybe their font glyphs are different?
Opening up a couple of the files in Illustrator revealed no problems with the font. We could print from Adobe Reader using a slower, rasterized driver (which was sooooooo slow we would have missed the deadline) but the funny thing was if we opened the same files using Mac OSX 10.6’s “Preview” programme and printed via the wickedly-fast postscript driver, everything came out perfectly!
I know that I haven’t provided much in the way of specific, detailed information but would anyone have a general idea of what was going on? I suspect that it was something to do with the fonts not being embedded properly and Preview being more tolerant of this issue than Reader? That said, Adobe Reader is meant to be the blue-ribband application for PDF viewing and printing so presumably it should be more versatile than a scaled-down imitation product which comes free with every Mac? Would anyone be able to suggest a way of heading this off at the pass in the future? Please bear in mind that some of the files were supplied to us by our client, an engineering firm who would see supplying correctly-formatted PDFs as a non-issue, they just hand over whatever comes out of the machine, so ensuring that the PDFs have been encoded correctly at source is not really an option that’s open to us in this case.
As always, thanks in advance for any and all advice offered.

Just as a further note to this, something along similar lines has just happened.
A work collegue printed the PDF located at:
http://marketforce.eu.com/Conferences/nuclearnewbuild12/Brochure/
The text printed largely as a series of "y"s and full stops (periods). I printed the same file to a different machine (same make and model) from both Preview on the Mac and Reader 8 on a Windows XP PC and the result was perfect both times!
Would anyone have any general tips on how to troubleshoot PDFs so we can spot in advance if things like this might happen and also can anyone shed any light on if these kind of problems can sometimes be caused by a printer and/or its driver rather than the PDF itself? I looked at the Preflight options in Acrobat for the first time ever this morning and the range of options contained within seemed a little overwhelming for a newcomer.
Cheers,
NA

Why doesn't adobe reader print

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Today, I uninstalled Adobe Reader 11.0.08 and downloaded the program afresh. No difference when I tried to printed.
What can I do to restore the print function?

It took me a while to find how to disable the protected mode in Security
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Why won't adobe reader print a .pdf?

I have worked on this Mac at my job for 3 years. Much of my job is online research, and I frequently print .pdf documents, or "Open .pdf In Preview" and select pages to print.
About 2 weeks ago I found that .pdfs would no longer print or Open In Preview. I can still Select the content and copy it to a Word doc and repair the formatting for printing.
But I would really like to just print the .pdf.
How to find out what's wrong? How to fix it?
I have already re-installed Adobe Reader and downloaded the latest version.
Thank you for any help.
Shayne

Hi Shayne Laughter,
Adobe Reader is for reliably viewing, printing, and annotating PDF documents. It’s the only PDF file viewer that can open and interact with all types of PDF content, including forms and multimedia, hence we cannot print documents to PDF using this.
Also, Preview is a default application in Mac used to view and edit images and PDFs. If you are not able to print documents to PDF then the issue is with Preview and I would suggest you to check with Apple.

Adobe Reader - prints gibberis

Frequently when I print a pdf document - it will sometimes print what looks like Chinese or just machine language symbols. I can print the same document if I reload it once it was saved. Sometimes it will print the first page or so in proper English and then it just starts to useless printout. Anyone have a clue why and how to fix it. I have updated to the latest Adobe Reader download.

Hi Vailrider,
I understand the PDF documents aren't printing properly.
I will be happy to help you.
I have provided a URL that you can try to resolve this issue.
My Adobe Acrobat PDF Files Are Printing Garbage Text (Sometimes).
When you go to print the PDF, click on the Advanced button on the print window and check "Print as Image".
Can you print properly from other file formats?
Hope this helps.
Thank you for posting on the HP Forums.
Have a wonderful day!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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