Adobe reader issue there was an error opening this file. the file cannot be found. How to fix this?

We are opening pdf file in flex air application. but for some user we are facing this issue.

Problem is not being able to open pdf attachments. Get this error message: "There was an error opening this document. The file is damaged and could not be repaired."
I searched on the web and in the context of a discussion I located, an Adobe professional posted this solution: HKCU\Software\Adobe\(product name)\(version)\AVGeneral\bValidateBytesBeforeHeader=dword:00000000.
I am accustomed to attempting to fix things myself, but I am not a computer science person so it's always a stretch for me. If I get a little guidance I can usually make necessary corrections. I hope that I can with this issue..
Still hoping that someone will know how to fix the error problem which according to what I read is a software issue having to do with the program not understanding something in the pdf header...

Similar Messages

Adobe Reader XI- There was an error opening this document. This file cannot be found.

The file opens in Adobe Reader 9.0 without problems. If copy file to my hard drive the file opens correctly in Adobe Reader XI. This is happening to all my users using Adobe Reader XI.

Shakti K(Adobe)
Thank you for your response.
I figured out the problem but have not resolved it yet. We are a County agency with a shared environment. Somehow some of the folders in the shared folder area turned into shortcuts instead of folders. I figured out whenever there was a shortcut icon for the folder instead of a folder none of the PDF files would open with the new Adobe Reader XI. If I added the same PDF file to a folder that did not use the shortcut the file would open correctly. In the past, we did not occur this problem with any other Adobe Reader product so this is something new when using the Adobe Reader XI.
Another team is working on fixing the folders so this problem does not occur.
Is there anything that Adobe can do to fix this problem?
Thanks,
1) Are they facing the issue with any spciecifc PDF file? or any specific shared path? specific shared paths
2) Is the shared path is of any special file system (like DFS etc)
3) Is citrix involved somewhere? We do use Citrix but not for Adobe
4) Are users on similar platform (like WinXP) or it is varied? Varied platforms
5) Are users any special kind of users (roaming users, users with redirected appdata etc)
Thank you.
Debra
[private data removed]

There was an error opening database for the library....

my latpop had a kernel panic wihile i was using aperture to impor pictures "that yes i have deleated off the memory card," shut down and restarted. upon restarting i was presented with this error...

there was an error opening database for the library....
what is ....? Is the path to your main Aperture library printed there, or is Aperture trying to open a different location? If it is a different location, launch Aperture on your correct library, by double clicking the library.
If it is indeed trying to open the correct library package, try if repairing and rebuilding the library with the "first aid tools" will help, see this manual page on how to do this:
Aperture 3 User Manual: Repairing and Rebuilding Your Aperture Library
If the problem persists, when trying to repair, check if there is a crash report and post the first 60 lines.
Regards
Léonie

With Reader XI There was an error opening this document. Access denied

Hi there, It looks like I have a simular problem. I also get the error "There was an error opening this document. Access denied." This when I tried to open the file by clicling on the file. When I try to open the file from out Adobe reader it gives me the error "You don't have permission to open the file" I use Adobe XI. My OS is W8.1 By clearing protected mode doesn't help. This is what I found sofar: Only the PDF files in the documents and subfolders are giving me this error. PDF files in other folders are fine. When I copy PDF files from the documents folder to Desktop they open without any problem. First I thought I might be a permission problem with the Documents folder, but I have full access. Other files in the Documents folder like Word and Excel files open fine with MS Office. My laptop has WinXP and is shared with my PC when I open PDF files on my laptop by using the network share they open without problems. So it looks like only the PDF files in my Documents folder. I'm not sure but before upgrading to W8.1 from W8.0 I can't remember if I had this problem, but I think I did not have it. To make it even more interested is that I have also Adobe Acrobat Writer on my PC what I use for my buisiness. When I open the PDF files with this program they open without any problem. Therefore I believe it is not a permission problem, I still believe it is a problem with Reader XI, but than only after upgrading to W8.1, but as I already mentioned I'm not sure for 100% only that sofar I know it never happened under W8. Has anyone out there simular problems? And hopefully with a fix.

This is what I did sofar: Deleted reader XI and reinstalled same problem.
Because I think the problem is with reader XI I deleted again XI and installed reader X.
With this version I can open PDF files located in the documents folder without any problem.
For now I keep using version X until they fixed version XI
This proves that reader XI will not work under W8.1 when opening PDF files in de documents folder.
Bennie

"there was an error opening this document the root object is missing or invalid" adobe reader 9

I get the following message every time I try an open some of my saved PDF files in Adobe Reader 9
"there was an error opening this document. the root object is missing or invalid."
these files are not down loaded from a website, they are files I greated some time back and I have not opened in a while.
I am runing window XP and this dos not happen with all my PDF files.
can you help.
James

Sounds like the files are corrupt. Time to restore them from a good backup.

There was an error opening the database for the library "/Volumes/Hasse Exstend/Gotland.aplibrary".

Icant open a libyry/projekt "Gotland" . I get this mesage There was an error opening databas for the libery " / Volumes/hasse Exstended / Gotland .aplibray"
Plese help , i have open this befor whit no problem?????

Hasse,
what happened before you got this error message?
Did you import new images into your library?
Did you move your library to a different location?
Did Aperture crash?
Did you upgrade software or install new software?
What is your Aperture 3 version exactly?
Tell us all that might give us a clue to what might be going on.
As a first trouble shooting measure try the Aperture library first aid tools:
Launch Aperture with the key-combination ⌥⌘ firmly held down and select "Repair database" from the pop-up panel. Can you launch Aperture this way on the library?
Regards
Léonie

I have Lightroom 5.2. When I installed LR 5.3 vis Adobe Creative Cloud there was an error 1624

I have Lightroom 5.2. When I installed LR 5.3 vis Adobe Creative Cloud there was an error 1624
Details of the error message as follows:
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s)
----------- Payload: Adobe Photoshop Lightroom 5 5.3.0.0 Adobe_Lightroom_x64.msi_5.3 -----------
ERROR: Install MSI payload failed with error: 1624 - Error applying transforms. Verify that the specified transform paths are valid.
MSI Error message:
ERROR: Third party payload installer Adobe_Lightroom_x64.msi failed with exit code: 1624
Would appreciate you help on this.

Please forgive me. I have not figured out how to use this forum very well. I have a similar problem. I have a trial version of Lightroom 3 already. I have signed up for Photoshop CC etc.
It includes Lightroom and several other piece of software. Lightroom 5 will not install. I was successful at downloading and installing Photoshop CC and Bridge CC. As I said Lightroom did not install. The Adobe Applications Manager shows "Installation Failed". I did retry and got the same error. The error is
Exit Code: 7 Please see specific errors below for troubleshooting. For example, ERROR: DW006 ... -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 2 error(s) ----------- Payload: AdobeLightroom5CCMPkg-mul 5.2.0.0 {4b06fc24-6249-4c57-9830-6008a3ce9a80} ----------- ERROR: DW006: Apple Package failed to install successfully. ERROR: Third party payload installer Adobe Photoshop Lightroom 5.pkg failed with exit code: 1
I am running a Mac. The OS is Snow Leopard. Is there any other information that I can provide that might help? In about May of 2011 I changed from Windows to Mac. At that time Adobe provided me with a trial copy of Lightroom which I installed and did not really ever use.
James Gray

With OSX10.7.5 and Adobe Reader 11.0.02 when I try to open a PDF downloaded from the web I get 'There was an error opening this document. This file is damaged and could not be repaired. Preview will not open either. Older PDFs OK.

I am running OS X 10.7.5 and Adobe Reader 11.0.02. In the last few days I have been unable to open PDF's downloaded from the web. Reader gives the error message 'There was an error opening this document. The file is damaged and could not be repaired'. Removing Reader and trying to use Preview to open these files give the error 'Preview cannot open this file. It may be damaged or use a file format that Preview doesn't recognise' (or something like that). Downloading the same files with Reader removed from my Mac Preview opens the files OK.
I was recently prompted to update Adobe software but did not note exactly what the update was nor when it was done.
Reader and Preview will both open PDFs I downloaded a week ago. Reader will also open files downloaded on another Mac running OS X 10.0.0 and copied to my Mac. Any ideas?

Back up all data.
Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

Adobe Reader 11.0.06 "There was an error opening this document. Access Denied"

Windows 7 64-bit
If I go into My Windows 7 Documents Library folder (which is redirected by Group Policy to a network share), I get "There was an error opening this document. Access Denied". If I then map a drive to the share, I can open the PDF without the error message.
I've read a workaround for some time now for older versions has been to uncheck Enable Protected Mode at startup under Security (Enhanced) in Preferences. I find this does work but this is probably not the best way to handle this situation.
I've also read one person removed the desktop.ini on the desktop to resolve.
Is there any official response from Adobe on this issue that I can be pointed too? Are others still having this issue?
We plan to update several thousand clients and I'd like resolve this issue before we do.

We tried 11.0.05, 11.0.06 and 11.0.07 with the same result on different computers with different local Admin accounts.
When we re-install 10.1.0 the issue is gone and Protected Mode is enabled.
We then returned to 11.0.06 or 11.0.07
I'm logged in with a local Admin account.
I turned on Protected Mode Logging and captured what happens when I attempt to double click a pdf file in my Documents Library with 11.0.06 installed. Access Denied.
I then doubled clicked the file from a drive mapped to the same share and the file opened.
[06:11/16:02:40] Adobe Reader Protected Mode Logging Initiated
[06:11/16:02:41] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:41] real path: \REGISTRY\MACHINE\Software\Adobe
[06:11/16:02:41] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:41] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:41] real path: \REGISTRY\MACHINE\SOFTWARE\Wow6432Node\Adobe
[06:11/16:02:41] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:41] NtCreateFile: STATUS_ACCESS_DENIED
[06:11/16:02:41] real path: \??\Volume{a758d00a-e81c-11e2-b856-806e6f6e6963}\$Extend\$Reparse:$R:$INDEX_ALLOCATION
[06:11/16:02:41] Consider modifying policy using these policy rules: FILES_ALLOW_ANY or FILES_ALLOW_DIR_ANY
[06:11/16:02:41] NtCreateFile: STATUS_ACCESS_DENIED
[06:11/16:02:41] real path: \??\UNC\nawrcs-bbc1fs\mousers\u212940\Documents\Citrix Adding a Printer.pdf
[06:11/16:02:41] Consider modifying policy using these policy rules: FILES_ALLOW_ANY or FILES_ALLOW_DIR_ANY
[06:11/16:02:41] NtCreateFile: STATUS_ACCESS_DENIED
[06:11/16:02:41] real path: \??\UNC\nawrcs-bbc1fs\mousers\u212940\Documents\Citrix Adding a Printer.pdf
[06:11/16:02:41] Consider modifying policy using these policy rules: FILES_ALLOW_ANY or FILES_ALLOW_DIR_ANY
[06:11/16:02:46] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:46] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:46] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:46] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:46] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:46] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:46] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:46] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:46] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:46] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:46] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:46] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:46] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:46] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:46] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:46] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:46] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:46] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:46] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:46] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:46] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:46] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:46] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:46] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:47] NtCreateFile: STATUS_ACCESS_DENIED
[06:11/16:02:47] real path: \??\C:\Users\c702939\AppData\Local\Microsoft\Windows\Caches\cversions.1.db
[06:11/16:02:47] Consider modifying policy using these policy rules: FILES_ALLOW_ANY or FILES_ALLOW_DIR_ANY
[06:11/16:02:47] NtCreateFile: STATUS_ACCESS_DENIED
[06:11/16:02:47] real path: \??\C:\Users\c702939\AppData\Local\Microsoft\Windows\Caches\cversions.1.db
[06:11/16:02:47] Consider modifying policy using these policy rules: FILES_ALLOW_ANY or FILES_ALLOW_DIR_ANY
[06:11/16:02:47] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:47] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:47] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:47] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:47] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:47] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:47] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:47] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:47] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:47] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:47] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:47] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:47] NtCreateFile: STATUS_ACCESS_DENIED
[06:11/16:02:47] real path: \??\C:\Users\c702939\Desktop\desktop.ini
[06:11/16:02:47] Consider modifying policy using these policy rules: FILES_ALLOW_ANY or FILES_ALLOW_DIR_ANY
[06:11/16:02:48] NtCreateFile: STATUS_ACCESS_DENIED
[06:11/16:02:48] real path: \??\C:\Users\c702939\Desktop\desktop.ini
[06:11/16:02:48] Consider modifying policy using these policy rules: FILES_ALLOW_ANY or FILES_ALLOW_DIR_ANY

Adobe reader: there was an error opening this document. this file cannot be found.

Windows XP Professional sp2 machine
512 memory
ie sp2
when opening two pdfs from a website links receive the error, "there was an error opening this document. this file cannot be found"
If you save the file to the pc, then open the .pdf it opens ok
other pdfs open ok from browser from same website and different websites
had customer try on another's machine; the two pdfs opened ok
tried Adobe Reader 8.1, 9.0, and Adobe Professional 8.0
uninstalled reader and professional; deleted directories; reinstalled reader and professional(placed into a separate directory); same error
On the machine tried admin accounts, under customer's profile made admin account, renamed the customer's account so that another account was freshly generated, all generated the same error.
Ran ccleaner to clean up files in the registry and temporary internet files, then repaired adobe - same error
repaired internet explorer - same error
scoured web for same error but most were applications trying to open the pdfs, a few errors were for programming php, a lot of questions but few answers in context of current issue. the ccleaner and repairing ie were resolutions i found on the web.
nothing was listed in msoft's ie knowledgebased searched.
any help would be appreciated.

I get the same message when I try to open a pdf attachment in my free AOL e-mail account. This problem just started today for some unknown reason. I have Adobe Reader 9 and never had a problem before. If I forward e-mails with a pdf attachment to my Road Runner account, I can open it with no problem. I can't seem to find any answers to this problem. Frustrating! HELP!!!

Adobe Reader 11 Issue there was an error

Hello,
i have a problem with Adobe Reader 11. Sometimes when i open a document i downloaded with firefox or internet explorer i get the error: " there was an error opening this document access denied". This just happens when i doubleclick it to open. If i open it with open with i dont get this error. I also have the permissions for the file.
I tried the solution:
Launch Adobe Acrobat Reader XI
Go to: Edit > Preferences...
Click on "General" in the left pane.
Uncheck "Enable Protected Mode at startup"
You will prompted with a dialog box to remind you to close the application for the change to go into effect. Click Yes.
Click OK to save your change.
Exit Adobe Reader
Can someone help me please?
Thank you

Hi,
After unchecking protected mode at startup option were you able to reproduce the issue?
Thanks,
Shakti K

There was an error opening this document. Adobe Reader XI

Win Xp, Sp 3. When converting a word-dokument with Acrobat Elements 7.05 the immediately opening in Adobe Reader XI fails with several of the "well known" messages "There was an error opening this document. File not found" and "There was an error opening this document. Access denied" (translated from Danish).
The fix by setting this registry entry:
[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\11.0\Privileged]
"bProtectedMode"=dword:00000000
seems to help. But is that a sane solution?

Hi P.Allan,
By making the registry setting entry:
[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\11.0\Privileged]
"bProtectedMode"=dword:00000000
Reader will become unsecure.
Please make it back to 00000001 to make Reader more secure.
Also, please let me know the following:
1) Is the converted PDF got saved?
2) If yes, please let know the path where it get saved?
3) If yes, can the converted PDF file be opened in ReaderXI from next time?
Thanks
Shakti

There was an error opening this document. There was a problem reading this document (14). need help

i can open other files on adobe except one, and this is the message i get. "There was an error opening this document. There was a problem reading this document (14)." how can i fix this?

What is the version of your Adobe Reader? It sounds like you are using the desktop version of Adobe Reader.

AIR, Acrobat/Reader XI 11.0.06 - There was an error opening this document. This file cannot be found

Hi,
After Adobe Reader and Acrobat updated to v11.0.06 I've started getting the following error message when I try to load PDF file into my AIR application on Windows (Vista and 7) machines: "There was an error opening this document. This file cannot be found."
I'm loading PDF just like it's been described in Flex/AIR documentation. HTMLLoader loads html that looks like: <html><body><object id="PDFObj" data="app:/pdfs/test.pdf" type="application/pdf" width="100%" height="100%"></object></body></html>
The file is in place and I've tried opening it from the Reader itself without any errors. When I uninstall Reader XI and install Reader X instead everything comes back to normal and the file is opened without an error.
What was changed in the Acrobat/Reader 11.0.06 that it prevents PDFs from being opened from AIR application? Or was it changed even before 11.0.06?
Kind regards,
Roman

Fyi, in addition to my earlier post, the other pc is using Adobe 8.1.1 and no other patch. I was trying to find 8.1.1 version but could not find a trust worthy site to load from. Do you think the error caused by using the 8.1.2 version? Thanks

When I try to open a pdf I get a acrobat reader error, It states ( There was an error opening this

When I try to open a pdf I get a acrobat reader error, It states ( There was an error opening this document. Could not repair file.

There is not modern program called Acrobat Reader. There is an Adobe Reader program, there is an Adobe Acrobat (Pro or Std) program. Which program are you using? Under which OS?
Please repost your question with your answer to either the Adobe Reader forum: http://forums.adobe.com/community/adobe_reader_forums or or the Acrobat Installation forum: http://forums.adobe.com/community/acrobat/installation_and_update_installation

Adobe reader issue there was an error opening this file. the file cannot be found. How to fix this?

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