Adobe's website says the telephone support is 24/7 but it's 9-5 Mon-Fri

Adobe need to change their website to correct various untruths. Another lie: just now their website also indicated that agents were 'now' free to chat only for it to transpire that I was 16th in the queue! What a shower.

Paul, you are right. I've got a school board that I had to twist arms to get Adobe Cloud service. Once I got it, the support has been atrocious. First, the billing was all screwed up - which pissed off our business lady. The first month they got right by not charging us tax because we're a school, then the next month they screwed up and added the tax to the bill. When I went through the website to find support (notice that there is no separate billing number to reach), I couldn't get anything out of the numbers except an endless phone tree. You'd think Adobe would put a billing number on their invoices. But noooo.
I tried chat and the chat wait line was worse yet. It said "you have 11 people in front of you" type thing. I checked back and it said "you now have 13 people in front of you". The number of "people" in chat went UP!! I thought WHAT??? There's cutting in line in cyberworld???? I was doing this chat while teaching my Adobe class so I put it up on the wall screen for the whole class to see it. By that time, the chat said "you have 15 people in front of you"...we all laughed. Adobe is a joke. Adobe's website functionality must have been planned using Obama's web team. Finally, after watching it go down we got on chat. They did give me a different number from what is on the "support" page, but when I got through, I got some east indian gal that had no English talking classes at all. I had to repeat my email 4 times to her before she even got close to what it actually was. I was using a landline telephone too. I finally hung up with her and tried again. I got another east indian, but this guy was a tad bit better and we were able to communicate. Adobe, get your act together. You'll lose us as a customer. You still haven't corrected our billing by the way. It's been 2 months.

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