Adobe Send

Just purchased Adobe Send yesterday. It does not work like it is supposed to work. I can't get any help from chat or website. I want a refund. Any suggestions?

Hello,
Could you please elaborate more on the issue you are facing with the Service.
Regards,
Anoop

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Adobe send does it come with adobe acrobat xi standard

i have adobe acrobat XI standard - do i get to use adobe send with this version?

No, but it does come with Acrobat Standard DC

Does "Adobe Send" memorize the e-mail addresses I send to repeatedly, as "Send Now" did?

In Adobe "Send Now", it was much easier to send a personalized link to multiple e-mail addresses. Plus, once I used and e-mail address, it memorized it. I am a university professor at a school where we use the Exchange type of account. How can I associate my Adobe Send e-mail field with my Outlook Exchange account? Then, once I type in one personalized address, neither the return key or the space bar, start a new address field in the way which Adobe Send Now did. Adobe Send Now did everything above except associate with my Outlook Exchange account o the University.

Hi saxoteacher,
Yes in Adobe Send you can send a personalized link to multiple e-mail addresses.The e-mail addresses will not be memorized but will be saved in sent items.
Our engineering team is working on integrating Adobe Send plug-in with outlook exchange.To distinguish between the email addresses you need to type the semicolon.
Regards
Florence

Why does Adobe sendnow work and the newest and greatest Adobe Send does not work?

Why does Adobe sendnow work and the newest and greatest Adobe Send does not work? I wasted about 8 hours on trying to get Adobe Send to upload 269 files that amounted to 469MB. When it did not work I made a zip file and after a lot of wasted run time that did not work. The first situation gives little indication of when a file is loaded compared to Adobe SendNow. In both cases with Send it failed with a message like only the first 50 can be loaded. When I went and looked none of them had been loaded. With the zip file (I wanted to hide the individual files so they would not be counted) it appeared to work but very slowly and finally said it was done and I went and looked and it had done anything for oever 2 hours except a false "I'm runninng" indication.
Thus, I took a chance with Adobe SendNow and it works great. It never gave me a limit on the amount of files nor on the size of the complete job. It shows me one file at a time when it has finished with the file uploading it. SendNow has never given me any problems.
Why woiuld you want to change the program from SendNow to Send without the newest program being the best, fastest, user friendly program of the two? It just doesn't make sense to me. I suggest that Adobe keep SendNow working until Send is fixed. I would also suggest that SendNow and how it looks be kept, called Send, then modify Send one thing at a time until you get it to the point you need it to be for Acrobat. I have heard nothing good and now I have experienced it that Send is a piece of junk. I wasted most of my work day on giving Adobe the benefit of the doubt to find out I made a very bad decision to trust Adobe to make good decisions on the transfer of a function to another place .... both Adobe's responsibility.without making it painless for your customers that totally rely on you. Don't throw away customer confidence as it is very hard to get it back.

Funny how you answer to "troll". (What's your handle on AT&T forums?)
Yep! Verizon living up to it's contractual obligations by not releasing updates. Caveat emptor!
I think there are some reasonable expectations here to keep customer's happy. When one carrier offers upgrades there is an expectation the same will happen across all the carriers. We have seen that except Big Red.
Verizon could have said the update is in MS court months ago and stilled the voice of the disgruntled, or at least redirected it, but instead chose to be silent. Not for market share but for partial blame I think.
We will have to agree to disagree since you only see Terms & Conditions and I, see customer satisfaction.

Is there a way to view the messages I sent along with files in Adobe Send?

Is there a way to view the messages I sent along with files in Adobe Send?

Too bad...I wish that feature was still there that was in SendNow...I also have to go and get the recipients email each time I send a file instead of Send remembering the email addresses I have sent to in the past.
Are any of the great features of SendNow going to be brought over into Send? Or are they just gone...I am a paying CC user...just curious what's going on at Adobe...Thanks for your very quick response though...I guess my message content is gone.

Can we have a Signature in the Adobe Send? also can it remember our passed email recipients address like SendNow did?

Can we have a Signature in the Adobe Send? also can it remember our passed email recipients address like SendNow did?

Hi there,
In terms of the KB.
You are probably looking at the old one.
New one:
http://helpx.adobe.com/business-catalyst/kb/modules-quick-reference.html
Have you checked out the guide section and faq section on these forums as well? Lots of cool stuff.
There is no Wishlist as there are other things a bit more tight in place where experienced partners work with BC on stuff for everyone. While the Amazon migration is taking a lot of man power out of BC development at the moment this was already seeing great and right features rolling out for all.
Support has gone through a lot of changes and had a bad patch but the ticket system is on an all new system and I BC had a big jump so they had to hire a lot of new people, and it was rough for a while but I think this has improved a lot and continues to prove as the support team gain more experience. You can only be good at a support job once you learn the system and get more experience. That can only happen with time.
In terms of problems and issues etc - You have the system status page, of which you can also subscribe too for updates via RSS and email:
http://status.businesscatalyst.com/
And the Blog is ALWAYS updated of the latest happenings. Big things like the Migrations partners have been getting emails and you will have seen this come through.
You also need to check the forums as well as a lot of things are covered more then once on here, If you have an issue make a ticket but it is likely BC already know and other partners have already passed it on.
Good to have feedback here and the team will defiantly take your points on board I am sure, but I just wanted to cover things as well, as often people just dont know things exist or dont check the right places for information saying there is none when BC defiantly does put the information out there.

Problem with Adobe Send Email functionality

I have come across an issue in Adobe Reader 9 where if a PDF doucment loads with an IE frame, and you click the 'Send Email' button, the subject line is blank.
Example URL: http://sc.openoffice.org/excelfileformat.pdf
On clicking the Send Email button -> Send Copy
Does anyone know a workaround to get the subject line populated?
In addition, with previous versions of Abode (6,7,8) the subject line defaults to the name of the PDF instead of the PDF title? Is there a way of changing this?
Any help would be most appreciated.

I'm sorry to hear that you're having a problem with sending your files through Adobe Send. Can you provide more details?
What type of file are you sending?
When you download the file yourself, is it blank?
Are all recipients having the same problem?
Do the recipients get a Preview of the file?
Are they seeing the blank document as a Preview as well as after downloading?
Would it be possible for you to send the file to me through Adobe Send? I will provide you with my email address in a Private Message.

An error occurred while trying to access the service when trying to access adobe send since feb 28

I have been trying to access my adobe send to send some files keep getting error message : an error occured while trying to access the service"
everything was fine up until yesterday...

Is that "SendNow"? If so you may get better help in the SendNow forum here: http://forums.adobe.com/community/sendnow

Adobe Send within Acrobat XI Std - Integration with Outlook 2013

I recently upgraded a user from Office 2007 to Office 2013. The install for Office 2013 was a fresh install (not a true upgrade). Prior to the upgrade, the user was able to use the Adobe Send feature within Acrobat XI Standard (11.0.10) to send documents to multiple recipients without the need to type everyone's email address in. After the upgrade, the feature to use Adobe Send within Acrobat XI seems to have vanished, forcing the user the log in via the browser, but this requires typing out the email address for each recipient. As one can guess, it's a very tedious process, especially given how it worked like a charm for her prior to the upgrade.
Is there a feature or add-on that needs to be applied for Outlook 2013 and Acrobat XI to be integrated?

I don't know why Send is not working from Acrobat, but since you're using Outlook 2013, you might try our Outlook plugin -- https://www.acrobat.com/en_us/landing/adobesend-outlook-plugin.html

How can I upgrade from Adobe Send Annual to Adobe PDF Pak monthly, it won't let me. Just makes me choose annual.

I would like to upgrade to the Adobe PDF Pak but on a monthly basis, even though it is a little more. I currently have the Adobe Send on an annual basis with Auto renewal. Even if I turn off auto renewal, it won't let me upgrade unless I turn auto renewal back on. I didn't think it should be this difficult....
Linda

Hi lindag80498358,
I just checked your account, and it looks like you've been taken care of with both an Adobe Send annual subscription, and an Adobe PDF Pack month-to-month. Please let us know if there's anything else we can do for you.
Best,
Sara

I AM UNABLE TO USE MY ADOBE SEND, I RESUBSCRIBED, WHICH I DONT THINK IT IS DUE, BUT IM STILL UNABLE TO SEND FILES. WHAT DO I DO

I AM UNABLE TO USE MY ADOBE SEND FEATURE. I RESUBSCRIBED BECAUSE THAT WAS THE ONLY OPTION GIVEN. MY CREDIT CARD INFO WAS DISPLAYED. BUT I M STILL UNABLE TO USE THE FEATURE. I DO NOT THINK IT IS TIME FOR RENEWAL OF SERVICE.

I'm sorry that you're having trouble with Adobe Send. I can confirm that you have an active Paid subscription.
Can you tell us what's happening when you attempt to use it?
Are you trying to use it from with Adobe Reader, or from a web browser (at https://cloud.acrobat.com/send)? Or from the Outlook Plugin?
The more details you can provide, the better I will be able to help you.

Can I convert a pdf to word doc with adobe send?

can i convert a pdf to word doc with adobe send--if so, how?

Adobe Send is the latest rebranding of Adobe Sendnow. It's a sender for big files, not a converter. Send Large Files Easily - Select, Send, & Confirm & Track| Adobe Send

Maximum file size adobe send

What are the maximums allowed with Adobe Send? Such as the number of files vs. the file size, etc. Thanks.

Hi. Im not a 100% sure this is correct. I am able to make a large .IPA file (200+Mb) and it will go onto my iPad 1, but it does not work - Just quicts after a few secs. If I run the same IPA on my iPad 2 it works.
When I take out some of the assets so its a smalelr size then it does run on the iPad.

Problems viewing forms in reader - easy fix using adobe send?

My colleagues and I were having problems viewing and printing data in forms. Went to the help forums and apparently it is caused by someone filling in a .pdf form on a mac - it corrupts the file. I saw a lot of fixes suggested including a javascript for acrobat, but I only use reader, not the full acrobat, so none of them seemed to work for me.
However, I think the easiest way to fix one of these forms is to use adobe send. If I take the corrupted form and send it to an email address using adobe send instead of sending it as an email attachment, it seems to fix the form and make the data visible again. Have done it with a couple of forms now and it seems to work.
Now my question is, does anyone know why this works?

I don't think so. The problem there seems to be not being able to save the filled out form in Reader and needed to Extend features in Adobe Reader so that Reader users can save the form. This isn't quite the same.
My client can edit the form and save it. The problem seems to be needing to edit the saved and filled out form AGAIN.

Do you have to pay for adobe send now?

I have used Adobe send in the past to send PDF's that are too large to attach. Do I have to pay for that now? It doesn't seem to be working anymore. I use the free version of Adobe.

Hi cheryld57 ,
Thank you for posting on the forums, yes, you need to pay for Send now in order to use the service.
You can refer to Subscribe for Less Than $2.00 per Month | Adobe Send for more information on pricing.
Thanks,
Vikrantt Singh

FIX ADOBE SEND NOTIFICATIONS AND OTHER FEATURES

I would love for us to select which notifications do we want when we use the adobe send product. In the previous version (sendnow) we used to receive notifications when the file was actually sent out, and downloaded. In this version we only receive when the file is downloaded which is terrible. Moreover, it would be great to have a CC option in an email too. Lastly, I cannot view my history of files that I have sent but instead I just see a history of files available but no record on what that file is associated with, etc.. TERRIBLE. Please fix these things in the future release.

Hi Donegergroup,
Please see my response in your other post on this topic: FIX ADOBE SEND NOTIFICATIONS & Other features
Best,
Sara

Adobe Send

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