Adobe Support Personnel
How do I contact Adobe support personnel directly with a question or problem?
email?
telephone?
http://www.adobe.com/support/download-install/supportinfo/
Similar Messages
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Problems with Adobe account and Adobe support!
We bought in December 2012 "Creative Cloud for teams" (10 licenses).
I have since started our problems with support Adobe that continue today: (
1. We do not receive invoices by e-mail - every month we have to ask several times adobe support on the current invoice and then wait for it a few weeks!
2. We receive e-mail confirmation with errors - confirmation of transactions on a credit card that we receive by e-mail are wrong - no part of the information.
3. No confirmation on Adobe account - on account do not have Adobe confirmation of financial operations for the month.
4. No information about the subscription on Adobe account - There is no information about subscriptions purchased
We contact every few days with Adobe and get the standard answer "please wait 2-3 business days..." ..... and nothing.
Adobe... why you're doing jokes about the business customer?Ehhh...
Every company in Poland who buys a service or product Adobe need VAT invoice (
required document).
I have in my Adobe account information only payments for the month of December.
For this month I print the invoice (screenshot below).
But unfortunately there is no information on payments for the next month - a technical error Adobe account!
My friend also has a company and subscription and have all the information in Adobe account (screenshot below). -
MY CC SUBSCRIPTION HAS BEEN SHUTDOWN – TOLD PAID BY ADOBE SUPPORT - UNABLE TO WORK
I am currently shut down by Adobe. I can't use any products on the Creative Cloud. Adobe has had a gun to my head for the past 7 days and just pulled the trigger. I am currently unable to work. I have used 3 credit cards with Adobe on this account and all have failed at some time over the years that creative cloud has been in existence with one having to be terminated because of the hack issue. I've spent 3 days with Adobe support this week and now I'm on my fourth day of several hours each day trying to get this solved. It started on December 12th when my auto payment wasn't accepted and I received an email to please update my payment information. I checked and nothing had changed and just re-entered the same correct information. The cloud apps still worked but I was getting the dreaded countdown timer. On December 15th I had 27 Days left. On December 15th on another machine I had 26 Days left. On December 16th, I didn't get the countdown timer on any machines. On December 17th, I had 25 days left. Then after speaking on the 4th day with Adobe Support (800-833-6687) and being assured that everything is fine, ignore the timer, your payment has gone through and been accepted, I received an email from Adobe Creative Cloud that my Creative Cloud membership has transitioned from Paid to Free. What happened to the 25 days I had 4 hours ago? That made me have to call Adobe Support again that day and listen to another agent (names are available if needed) tell me that everything is fine your payment has gone through ignore all emails and messages. I will check back with you tomorrow to make sure all is ok.
December 18th - TODAY MY CREATIVE CLOUD ACCESS HAS BEEN SHUT DOWN. That means none of the Adobe applications will work. All that happens is the Application Manager opens with the countdown timer two big red 00's saying "Please Check Your Billing Info." anytime I try to open an Adobe application This means nothing works. I can't perform any business design functions. NO ACCESS TO CLIENT FILES ON THE CLOUD. Supposedly you have 30 days to take care of billing problems. I went from 25 days to 0 days in one day. Shutdown. The Adobe Customer Service Agent has not called back yet today. By the way my bank paid Adobe $53.14 on December 15th. Adobe also charged a temporary authorization on December 17th of $1.00. It's very hard to keep my true feelings suppressed about the past 6 days events.
Thanks for the special holiday present Adobe.This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us" -
I have tried to get help 2 weeks using Adobe customer service. I have chatted with supervisors and normal staff “million times” and only one time I have talked with normal phone support. Phone support promised follow up the case and call me back next day between 9-10 am but nobody called. Many times chat support have swear that someone from phone support will call me back but I haven’t get any call. Every time chat support just apologize and say that we understand that you are frustrated. Every time chat support says that someone will get back to me by email / phone asap. No emails or calls as they have promised. I have got 2 times email and emails including something which not help anything, when I contact again to the chat support they just apologize and say that someone get back to me again. But nobody get. Last 3 days they have said that I have to just wait, my case has transferred to the upper level. But same time they promised that someone from upper level will contact me urgently… they will call me and send email. No calls/no emails. Yesterday supervisor from normal chat support promised that someone will call me night time because this is only time when “upper level team” is working. But again… last night I did not get any call. Nobody sent even email.
Now my question: What I can do if normal support don't help... case is transferred to the upper level but I don't get any feedback from there– can I call somewhere, can I email somewhere? I can’t just wait. My product is expiring next Tuesday, Adobe Creative Cloud last update deleted all files and folder from my computer and changed my storage size to be 2GB, it was before 71GB… and I can’t renew my CC subscription because on my account has some “error”, it’s not accept my credit card payments.
I already had to cancel my yesterday meetings because did not have presentations to show, all gone. For one meeting I went without presentation and try to explain something, you know what happened.
Next week is most important week in company history and now we try to do here all presentations from the beginning because Adobe don’t give any helps! This Adobe’s indifference might cost for us millions. Case is not easy to explain shortly but main question is… can I call somewhere? I am living in Thailand. Normal phone support / chat support not work in this case.
Or is the only choice post all conversations in social media and let everyone know how Adobe works. Maybe people start to share my posts and Adobe starts to get very negative publicity and maybe someone will contact me then. I have unbelievable comments etc. from the customer service, if I will post it Adobe / support looks really foolish.
Note: don’t never trust that your files are safe in Adobe Cloud. If you don’t take safe copies every minute you might be dead. Everyone who is using Illustrator and use linked file know also that most of links not work when you copy files to the other location, if your Illustrator file includes 100 pictures, maybe you have to link all again and this takes time. And if you have 100 files which all have 100 links...Unfortunately, not an answer... but wanted to chime in that I could have written this! Because I have had the exact same experiences over and over and over with Adobe. "Indifference" is definitely the right term. Been promised so many times that someone will call me back and no one EVER does. I've had maybe 2 very good phone support experiences out of maybe 20 awful ones. Phone tells you to go to chat... chat tells you to go to forums... and forums have never once answered my questions even when they told me they would have an expert review my post and answer it. I have so much wasted time invested with Adobe. Now, my account is cancelled due to non payment. My fault, been a rough couple of months. Well, there was no obvious place to post payment to "continue" my subscription. So I get on chat, and they send me a link to the payment portal. I enter my info and I get "Sorry, we're experiencing technical issues. Please check back soon." I tell chat this and they tell me to check back later, that all their tools are down. I asked when, and of course they don't know. Always the same. This was just tonight. 2 hours later.. still can't pay my account.
I've written to management with direct contact info to a particular manager. Never heard a word back. I dream of the day when someone launches a design suite like adobe's or better... but also with awesome customer support. I will be so gone Adobe.. and won't ever look back.. won't miss you in the least.
I was also a victim of the big Adobe hack a while back and my info was compromised. Think anyone offered me even a month free? Pshaw... right! -
I am trying to install iTunes on my PC (using Windows 8.1), but I get this error: "There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor." The iTunes file (64-bit) I am trying to install, is named "iTunes64Setup.exe". What seems to be the problem? Help!
Hey madnest,
Thanks for the question. After reviewing your post, it sounds like you are having difficulty installing iTunes in Windows. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
Issues installing iTunes or QuickTime for Windows
Thanks for using Apple Support Communities.
Have a nice day,
Mario -
I keep getting the following error message when I try to update my itunes, "There is a problem with this windows installer package. Aprogram run as part of the set up did not finish as expected. Contact your support personnel or package vendor."
Yes, I had found a similar solution also. I'm running XP Pro, SP3. I went Control Panels/ Add-Remove programmes/apple software update/ change/ repair. Then run the 10.5 exe.
While the programme updated from version 8 of iTunes, my new iTunes is now a mess. Not all of my music was in the same folder previously but it all showed up on iTunes. Now many albums have been left out, some have only a few tracks and some have two copies of some tracks as well as having other tracks missing. I haven't begun to work on that. -
Dreamweaver cs5 problems and adobe support close the case on you
I emailed Adobe support with the message below and they closed the case on me and told me to go over to the developers connection website and open a case there. Well of course there is no where to open a case there, it brings you back to the normal support pages, so I opened a case again!
This is just one of the flaws in Cs5 I've found from intensive useage yesterday.
1. Hangs for nearly 2 minutes if you use an external link to ny file like jquery in the header of the pages - detailed below
2. Sometimes when selecting a related file it says "not on server" and actually tries to open ANOTHER ftp connection listed. It switches connection and then says"not on server" - well of course not....because it just changed to another server! However many time you change it back, it won't have it.
3. The pop up css is a good idea but not well thought out. I have to right click to get inspect but when I roll over the areas it doesn't show the css in the css panel. If I right click and select to show the code, it shows me the css, I then have to click it to select it in the left column. All very long winded... WHY NOT JUST CLICK AN AEA ON THE LIVE VIEW PAGE AND IT SHOWS THE CSS THERE INSTANTLY TO EDIT?!
4. On first open after a quit and relaunch, or restart, switching from normal view to live view hangs Dreamweaver for over a minute before live view is displayed.
Very very buggy and I feel I have paid for a beta version.
Hello I now have Dreamweaver CS5.
It has MAJOR flaw.
If a webpage contains the code
<script type="text/javascript"
src="http://code.jquery.com/jquery-1.4.2.min.js"></script>#
It takes over 1 minute to open each page after launching
This is caused by the 'related files' facility
THIS IS TOTALLY UNACCEPTABLE in software which is this expensive.
All design companies such as us use jquery.
Please fix this flaw asap or supply me with a fix. Turning of related files
helps but if I was to do that what would be the point in
having that facility? (which I am paying for!)Hi,
Appreciate your reply and accept what you say, I'll take on board the suggestions.
My answers under yours below
Second, the Bug Report form is here: https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform . Technical support is not a bug reporting center, nor are they developers which is why they probably closed your case. And there really are not any questions in your support request it reads like a bug report and an angry one at that, not even starting out calm, shouting almost immediately.
- Frustration, I've been up all night, hours messing with it.
Thanks for the link, I'll post to that. I personally don't agree that bugs this big should be present in software of such high upgrade fee's and which should have been tested but I guess we all know its the way of the world now.
1. Why are you working with remote website files that are not part of your domain and not in your local site? This is a bad practice to get in the habit of. If their website shuts down, so does the functionality of yours. Many here will argue that point.
- This is a valid point I've come across before and reading up on it I found it was said that the site in question was on cloud servers, mirrored etc. The link I posted was from someone elses post who was having a similar problem. I personally use the flowplay/jquery main link which has ALL the jquery plugins/effects so whatever is used on that page works.
http://cdn.jquerytools.org/1.1.2/full/jquery.tools.min.js
We did this as it seemed that was what everyone was doing, it seems I am wrong and I take on board your comments about downloading the file.
2. "Sometimes". That is the key word in your statement. Sometimes it happens, sometimes it doesn't. What happens when it says "Sometimes not on server" and what happens in the other times. What's different? It's usually hard to believe it's random luck. But developers in a bug report need to know these things. What's different about the file(s)? Is it with certain file(s), type(s), etc? How would it open another FTP connection, do you have multiple FTP locations defined within one site definition?
I probably used the wrong word in 'sometimes' - A better description would be "some of the related files". When live view is on the right and code on the left, related files across the top. If I hover my mouse over the files, it tells me where they are. This info is incorrect on 'some' of the files, not all of them but about 8 out of 10.
It shows the file as being in the folder of another account in the site defs, but its not in there, it's in the one I'm working on (and which is live in the ftp file window). So if I click on the file to view it, it says its not available, and asks if I want to download it from the server. That doesn't work because it then tries to switch the ftp connection to the other site and download.
I thought it was muddled so I removed all the ftp sites and set up just one, the one I was working on. But that didn't work... it then thinks the related files are in "unnamed site 1" - anywhere but looking in its own folder or on its own ftp server!
4. You seem to be referring to Question #1 here so that is answered.
"Please fix this flaw asap or supply me with a fix." - So you are saying Please fix this flaw with a patch or give me the patch. Again, this sounds like you want to file a bug report and not create a support request.
- Accepted, you are right, its a bug report, just they directed me to the developer website and I kept ending up here, so began to believe this is where I should be posting.
"All design companies such as us use jquery". - While I wouldn't be so quick to say all, but rather most, I would say see my answer to #1. Why make your site dependent on someone else's?
- Accepted, I appreciate your honest comments and critism and fot taking the time to reply :-) -
Hi, How do I export HDR photos made on a macpro with photoshop cs5 onto a flashdrive so they can be imported correctly into a windows machine that doesn't have photoshop installed on it? Already exported to a HP flashdrive but they do not even show up on a windows machine. Need that capabillity since this is for commercial printing. My wife's mac laptop only shows 3/4 of the picture the rest is grayed out. Adobe support claims it is a Apple problem. Love the finger pointing and hold me blameless atitude on their part. Told them creating a picture should be like gas that can be used in anybody's car, just not their Adobe equipped ferrari. Do I need to convert the file struture so it can be read by the window machine? How would I do that ? Any comments appreciated. Doug
I certainly wouldn't expect to read native PS CS5 files with all features intact and supported on a machine that doesn't have CS5 installed. Try saving the files as flattened (no layers) TIFFs before moving them to the flash drive and trying to open them on the Windoze box.
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When Upgrading on my laptop from iTunes 10.2.11 to 10.5.0 the message I get is: "There is a problem with this Windows Installer Package. Aprogram run as part of the setup did not finish as expected. Contact your support personnel or pacakge vendor.
After reading all these posts, one by one did not resolve my problem until I got the very end. Regardless of what step would resolve your problem, these are the steps I would recomment to everyone for a what seems to be a safe and fool-proof upgrade to iTunes 10.5.
1. Stand alone upgrade to the latest Quicktime version
2. Go to control panel and "change" then select repair to the following applications in the order specified by the post on Oct 27. (Notice I skipped Quicktime because it had been upgrade manually,and Bonjour did not have a "repair" option)
iTunes; Apple Software Update: Mobile Device Support; Apple Applications Support
Some of these applications may not appear if they do not apply to your configuration (no iPhone, or no iPad, or other apple devices).
Once all updated, I did not need to restart nor launch any applications, I simply went straight into the 10.5 upgrade, and where it normally got stuck, this time the installation continued for a while longer until it completed successfully.
Great work everyone who contributed! Thank you very much! -
5, it says, "There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor." I have Windows XP and I need help.
After reading all these posts, one by one did not resolve my problem until I got the very end. Regardless of what step would resolve your problem, these are the steps I would recomment to everyone for a what seems to be a safe and fool-proof upgrade to iTunes 10.5.
1. Stand alone upgrade to the latest Quicktime version
2. Go to control panel and "change" then select repair to the following applications in the order specified by the post on Oct 27. (Notice I skipped Quicktime because it had been upgrade manually,and Bonjour did not have a "repair" option)
iTunes; Apple Software Update: Mobile Device Support; Apple Applications Support
Some of these applications may not appear if they do not apply to your configuration (no iPhone, or no iPad, or other apple devices).
Once all updated, I did not need to restart nor launch any applications, I simply went straight into the 10.5 upgrade, and where it normally got stuck, this time the installation continued for a while longer until it completed successfully.
Great work everyone who contributed! Thank you very much! -
Hi,
I just try to install the setup download from apple website for iTune and iCloud.
During the installation, there was error message prompt out "There is a problem with this Windows installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."
I am using Window 7 32 bit. I have try several time for install, but the result is getting same error message.
Anyone can help on this??????
Thanks.
JustinI have also tried extracting the individual components to the temp file and attempting to install them individually despite being unable to remove the previous install of Apple Software Updater. The outcome, both Apple Software Updater and itunes encountered the same error message during the install process.
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I am trying to update to iTunes 10.5 and am getting a Apple Software update error. "There is a problem with this Windows Installer Package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. ?? I can't uninstall the Apple Software Update from my Control Panel. It states "Fatal error during installation" Please HELP!!!
I am experiencing the exact same issue during the installtion process for iTunes 10.5.
I uninstalled all Apple components but when I attempted to uninstall the Apple Software Update I received the same message: "Fatal error during installtion." I was able to repair the Apple Software Update but still could not install iTunes 10.5 afterwards.
I have tried everything that I could find on these discussions pages as well as other suggestions on third party sites. I continue to receive the error message: "There is a problem with this Windows Installer Package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.
I was able to uninstall and reinstall QuickTime 7.7.1. During the reinstalltion process I received the same message (There is a problem with this Windows Installer Package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.) But after clicking "OK" the installtion process was succesful. PLEASE HELP! -
Hello everyone.. I recently bought iPad air and I am trying to connect it to my windows 7 notebook. And so I am trying to install itunes in windows 7. But I keep on getting the error message:
"\SYSTEM\CurrentControlSet\Services\Bonjour Service\Parameters. Verify that you have sufficient access to that key, or contact your support personnel."
I already did this: http://blogs.msdn.com/b/astebner/archive/2006/09/04/739820.aspx that was given in this thread:
https://discussions.apple.com/thread/1558225?tstart=0
But unfortunately I still get the error message during installation. If I ignore that and continue installation, iTunes is installed and seems to work. But my windows does not recognize my iPad. I read somewhere that iPad driver is in iTunes.
Please help... thank you very much.iPad not appearing in iTunes
http://www.apple.com/support/ipad/assistant/itunes/
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iTunes for Windows: iTunes can’t contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/ts1814
iTunes for Windows: Device Sync Tests
http://support.apple.com/kb/HT4235
IOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
Apple - Support - iPad - Syncing
http://www.apple.com/support/ipad/syncing/
iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing
http://support.apple.com/kb/ts4062
iOS: “Not enough free space” alert when trying to sync
http://support.apple.com/kb/ts1503
You may need to delete iTunes on your computer and then reinstall.
How To Completely Uninstall and Remove All Traces of iTunes
http://zardozz.com/zz/2008/04/how-to-completely-uninstall-and-remove-all-traces- of-itunes.html/
Cheers, Tom -
windows vista home premium service pack 2。error measage __（the windows installer service could not be accessed.this can occur if the windows installer is not correctly installed .contact your support personnel for assistance ）no error nurber
Hi Abdallah,
According to your description, could you please post the summary and detail logs for further analysis? By default, the logs can be found in: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log.
Usually, the error occurs when the Windows Installer Service is not running or the Windows Installer registry settings are corrupted. I recommend you reset the Windows Installer Service settings in the registry and restart the Windows Installer Service,
then reinstall SQL Server 2008 R2. For more details, please review this similar
article.
Thanks,
Lydia Zhang -
I am unable to install itunes 10,5. I receive this message: There is a problem with this window installer package. A program required for this install to complete could not run. Contact your support personnel or package vendor. I am using window 7 ultimate 64 bits
There is a problem with the Window installer package. A program required for this intall to complete could not be run. Contact your support personnel or package venfor.
Perhaps let's first try updating your Apple Software Update.
Launch Apple Software Update ("Start > All Programs > Apple Software Update"). Does it launch and offer you a newer version of Apple Software Update? If so, choose to install just that update to Apple Software Update. (Deselect any other software offered at the same time.)
If the ASU update goes through okay, try another iTunes install. Does it go through without the errors this time?
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