Adobe worst company ever for customer support?

Whats the deal? I ordered the upgrade for Soundbooth from 3 to 4, a supposed download. Only it doesn't have one.
You download 500 mb of garbage, games, demos, benchmark junk, but no Soundbooth. Supposedly customer service is sending me the disc because there is no download, even though the web site says there is. They say it takes 3 days. It's been 6, no disc. Customer service didn't even know what was in the download and suggested in install the games, the benchmarks etc. to see if they were Soundbooth. Are you kidding me? They don't even know YOUR products?
Rather than call and speak with those knowledgeable folk again, is there somewhere to send an email to someone who knows what they are doing.???
Perhaps a PHONE NUMBER IN THE U.S.?
Checking on my order status only allows me to download all that junk again!!!
Worst experience I've had with ordering software online. Customer service people are ignorant of your own products.
This is Adobe???
putrdude

Hi,
I'm not sure what games, demos, and benchmark junk you were led to, but there shouldn't be anything like that in the Soundbooth installer. (There ARE several add-on and helper applications, as well as updates for Adobe Air, Flash, etc, but most of those can be disabled and would only appear during the main installation process, which you're obviously not seeing in the first place.)
If you purchased an upgrade and received your upgrade serial number, you can just download the trial edition from
http://www.adobe.com/go/trysoundbooth
During or within 30 days after installation, you can enter your new serial number. Additional content, such as sound effects, musical scores, etc, can be found within the application in the Resource Central panel.
Sorry your experience has been so poor so far. Please let me know if you run into any problems with the solution I've recommended.
Durin

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Worst company ever

I have been an Att&t customer for years. Unfortunately not by choice there isn't much out there to choose from. thoughout the years I started out with great service and was happy but I discovered there were miscellaneous charges on my bill which I later found out there was a [Edited to comply with Guidelines] but needless to say they tried to make me responsible for the hundresds of dollars of charges they allowed some third party company to add to my bill then said it was my fault!! More recently I switched to uverse which I had had before. they told me my bill would be a certain amount then when the bill came they added 100 dollars for installations I wasnt informed of up front and did not have an extra hundred laying around so I had to play catch up from the beginning. they kept cutting off my service and charging restoral fees 60 bucks how would I ever be able to keep my bill current? needless to say I am so done with being robbed blind by this company. you have lost a loyal customer and I hope you continue to lose them because you do no treat people right. you dont deserve another dime of my money!!!

I'm having the same issue right now. I moved to a new apartment and ordered Uverse internet and cable. They came on time and installed it fine. But the TV wasn't working. So when I called the company, they said that I only ordered internet (not cable), even though I had the form that the installation guy gave me saying cable and internet. After 2 hours of multiple transfers on the phone and arguing (they tried to tell me I didn't irder cable, even though I had the cable box sitting in front of me hooked up to the TV), they finally said they will add on the cable and it would be the original price I was quoted (106 a month I believe). After that, I noticed a bill for $170, including an installation fee (which was suppose to be free when I ordered my cable originally) and another fee for changing my plan mid-cycle. This month, I check my account, and its $140 dollars for some more miscellaneous charges, and not my original quoted $106. What is going on with them? They first messed up my original order, then charge me extra to fix the mistake THEY mad, and blatantly lied to me on the phone that they would take care of it. How did you deal with your problem/ get ahold of them? I will be attempting to call tomorrow to resolve the issue, and will definitely let my lawyer know what they are trying to do to me, given the fact that I did not break any contracts and they've broken they're contract with me. Is there any way there's someone from ATT on these message boards to send messages to?

Adobe still not paying for Jive support?

Is anyone at liberty to comment on whether Adobe is still relying on the free bulletin-boartd support offered by Jive to the general public, as described in this five-year-old exchange on the freebie board?
Bug in ForumService.getAttachmentsByMessageID() | Jive Community
Hard for Adobe to make a point for the Adobe subscription model when they don't (or didn't) pay Jive for a service contract for these forums.

Once again, a disingenuous response.
Again, what matters is what Jive says:
Brad Heller wrote on 8/3/2009 11:24 AM:
Sorry for the delay -- some times we get back logged with customers we have contracts with and our free support doesn't get the attention it deserves. [empasis added]
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
But let's forget about the Jive board exchange, as well as previous posts in this thread.
I know the forms are managed by Jive, otherwise I wouldn't be asking this question.
My OP is still valid when rephrased as follows:
Is anyone at liberty to comment on whether Adobe has a service contract with Jive or whether it relies on the free bulletin-board support offered by Jive to the general public?
That was all. You can go ahead and lock this thread if you wish, which you know better than I do.
I'm unfollowing the thread and will not be back to bother you further.

HT1937 i am looking for customer support

i am using i phone last 3 years (3GS 16 GB) but now i am having some problem with this mobile will u plz help

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Does Apple Canada have the worst customer support ever?

Yes! Ask me why...
I'm posting here a) to warn other Mac users what to expect if you ever need customer support and b) because there's no where you can actually e-mail comments to Apple, and trying to contact customer support has been fruitless (see below).
Here's what happened to me...
I bought my iBook just under three years ago - a few weeks ago, the logic board went. Now, because I purchased the computer less than three years ago, that's covered under the extended warranty for iBook logic boards (see here: http://www.apple.com/support/ibook/faq/).
Simple, right? Well, I took my computer in to my local authorized service provider about three weeks ago. They confirmed the logic board was the problem... copied my receipt for the iBook to prove date of purchase... agreed that it was covered by the warranty.
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I called Apple last Monday to find out what was going on. Spoke to a nice fellow named Kevin who said he'd look into it, and call me back the next day.
Next day passed... no call. I called Kevin back left a message, and indicated I'd like to know what was going on.
Wednesday passed... no call. By this point, I'm getting anxious - the service provider can't move ahead without authoriztion from Apple, Apple's not returning my calls (or the service provider's) to grant authorization.
I tried Kevin again on Thursday. Left another message. No reply.
Tried back on Friday morning. Left another message. Still no reply.
Called customer support again Friday night. Antoine puts me hold for a half hour. I call back, explain that I've been on hold for half an hour, ask how long the wait should be. Antoine says two or three minutes. He puts me on hold again.
For another ten minutes.
I call back. Antoine explains that the reason I'm on hold is probably because customer service is closed. So why was I on hold for nearly an hour listening to terrible music? That's one of the mysteries of Apple customer support...
So here I am, with a computer that's been in the shop nearly three weeks, that can't be repaired because Apple won't honour its warranty, and no way to even find out what's going on, because Apple's customer service is such an unnavigable maze.
The sad thing is, I usually like Apples. I was even going to buy a new one this summer.
Now - not a chance.
The moral of the story? If you own an Apple, pray nothing ever goes wrong with it. If you expect your computer to ever need repairs, I'd suggest getting rid of your Apple now.
If you're considering buying an Apple - consider again.
As for me - from now on, make mine Microsoft.
iBook G3 700 Mac OS X (10.4.6)

Does Apple Canada have the worst customer support ever?
I doubt it.
Seriously, would you like some help?
Call back, and don't mess around with Customer Service. Immediately ask for Customer Relations. These are the people whose job it is to make an unhappy customer happy again. They aim to please.
A polite, but seriously disappointed tone of voice is what you need, so take some deep breaths until you can achieve that.
There was an article in the February, 2005, issue of Reader's Digest called "How to Complain." Please read these tips. Then call and tell Customer Relations your sad experience with Customer Service.
How to Complain
You call customer service to complain about a product, and you hang up angrier than when you started. That’s customer rage, a feeling experienced by millions of people with a major complaint, says Scott Broetzmann, president of an American firm that tells companies how to offer the best customer service. His secrets to getting good service:
Have a goal
If you want your product repaired, say so. Want an apology? Speak up.
Keep it short
Focus on one problem, and be succinct.
Stick with it.
You have to invest the time it takes. Don’t get what you want? Ask for a supervisor.
Skip ultimatums
Don’t threaten not to do business with them again. Why should they help you if you won’t buy from them in the future?
Plead your case
Many companies have information such as how much money you’ve spent with them and how often you complain. If you’re a good customer, they may be more willing to help.
Be nice
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Good luck!
(P.S. Microsoft doesn't make computers; just the crappy OS that goes on them.)

So, Adobe downloader sends me a window that says "contact Customer support". That appears to be impossible. Why did you send the message if there is no way to communicate with you. This is a very poor way to treat your paying customers.

I don't want to start a discussion. I just want a phone number for customer support. Is that really impossible?

Alacatr I am sorry you are facing difficulty contacting our support team. I would recommend that you utilize a different web browser, computer, smart phone, or tablet, to contact our support team at Contact Customer Care.
If you are receiving a download error then there may be an issue with the stability of your Internet connection. This could also affect your ability to contact our support team. I would recommend reviewing Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to resolve download errors.

[locked] Opinion on Adobe Customer Support...

I am a photographer and use CS4 and Lightroom daily. In the years of using these products I have literally called with a question about the product only once or twice. It was much to my dismay and disappointment to find out that because my version of Photoshop is not current, I now have to pay for customer support if I want to talk to a person. I am very disappointed with this and feel that this is a huge slap in the face to loyal customers.

I apologize for the cheek, but I would like to repeat the opinion of this non native English speaker. There are two alternatives:
1. Use "forum" as a borrowed Latin word, in which case "fora" is the correct plural.
2. Take "forum" as a word already incorporated into the English language, in which case the correct plural is "forums".
Just an additional note:
In English, it is common to talk about "the media". I wonder how many native English speakers would use the expression "this medium" to refer to a specific newspaper, TV channel, or the like.
And I'd better finish here before being censored for going off topic.

I need an email address for apple support of customer services

I need an email address for customer support or customer services please...

Find your country on this page and have a go....
http://support.apple.com/kb/HE57

Problem with headphone jack on zen micro and customer support hel

I have had a zen micro for about a month now and i am very pleased with my purchase. BUT a few days ago the sound suddenly changed whilst i was listening to it. i found out it was a faulty headphone jack. i emailed customer support to arrange a replacement and the replied asking to send back information about my player then they would send me a returns number.i did that and im still waiting for the returns number 3 days later!
i was wondering if anyone else is experienceing the same problem as me and how long it takes for customer support to send you a returns number?
im afraid i will eventualy get a relpacement and the same thing will happen again. anyone got any advice on how to avoid the problem?Message Edited by alexkelly on 02-02-2005 09:0 PM

This happened to me as well after about a week. Like most portable devices I think the headphone jack is one of the weak points and can be easily jarred from its solder joints. I am taking extra care with the replacement Creative sent and I expect that it will not happen again.
As far as getting the replacement, I would recommend calling Customer Support directly and explain what the problem is and they should give you an RMA over the phone. Be sure to have the player in front of you as they will need the serial number that is on it. I was very impressed with the speed of service as well. I called them Monday morning, sent my Micro back after the phone call (I used Priority Insured Mail, be sure to insure it whatever you use) and they sent me a replacement that arri'ved the following Tuesday, just 8 days which I have only had one other company beat as far as service ever. Also be sure to backup everything on your Micro before sending it as you will probably not receive the same one back and I believe they format them on the way in the door for various reasons. Also they will tell you only send the the player back, keep all the accessories as you will only get a player sent back to you. Good luck!

Your customer support is a disaster

We are paying for a product to a big company that must give a better customer support.
Here is an example of your customer service, When I was about to replay, your customer service assistant just hang out fast!
Really disappointed!
Please read:
Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forumswhere experts are online 24/7.
You are now chatting with 'Sameena'
Sameena: Hello! Welcome to Adobe Customer Service.
Sameena: Hi Silvio.
Silvio: Hi Sameena
Sameena: I understand you are unable to update the subscription. Is that right?
Silvio: No
Silvio: The subscription is Ok
Silvio: I'm trying to work with some links in Illustrator, but the program is not updating the artwork properly
Sameena: Thank you for the information.
Sameena: I will be glad to check and help you with this issue.
Sameena: I checked and see that this is a technical issue, you will have to contact our technical support team to resolve this issue.
Sameena: I will provide the phone number to contact our technical team.
Silvio: I sthis the correct channel to talk about this?
Sameena: Please click here.
Sameena: Are you able to view the link?
Silvio: Yes, I can see the link. Could you please give me an email account?
Sameena: I am sorry we do not have the email address for technical support.
Sameena: Is there anything else I can help you with?
Silvio: You are not helping too much. Actually I was thinking Adobe could have a better customer support. We bought your product and we are now disapointed with this.
Sameena: Silvio, I understand your concern , since we are from customer service we are not trained on technical issues.
Sameena: I request you to please contact the technical phone support to resolve this issue.
Sameena: Are we still connected?
Sameena: Since we have not heard from you for some time, we will now end this chat. Please click to chat with us again if we can be of further assistance.
Sameena: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
This chat session has ended.
Thank you for contacting Adobe.
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When I was about to replay, your represent ant just hang out
Yes, I'm trying to get a reply from your forums... This chat is a disaster

Re: Creative "Customer Support" Is A Total JokeI see they haven't changed at all.
A couple of years ago I had a problem with the headphones connection on my Creative MP3 player due to it having been dropped. I sent off an email requesting the name and address of their nearest service agent to see if it could be repaired. Their reply was to ask what was wrong with it. I told them to which they replied that it was not under warranty any more. I advised them that I was aware of that and was happy to pay for any repairs. Their answer was that it was not under warranty and could not be repaired.
Remember that the original question was for the name and address of a service agent.
From this one can draw one of two conclusions. Either they have no service agents or they are all totally incompetent.
With nothing to loose I oulled the player apart and with a $.50 tube of super glue and 5 minutes of my time it was up and running perfectly. 8 months later it gave up the ghost and was replaced with an Ipod which has performed faultlessly.

Adobe worst company ever for customer support?

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