Adsl2+ and 1721

Hi, I?m using a 1721 adsl cisco router for my adsl 8mbps.Now, my Iinternet provider offers adsl2+ but new router/wic is necessary.
My 1721 uses a 1wic adsl to connect. Which is the new wic model for adsl2+ and 1721 that I need to buy?
Best regards

If you look at the data sheet for the 1721, you can see it only supports WIC and VWIC:
http://www.cisco.com/en/US/products/hw/routers/ps221/products_data_sheet09186a00800920ec.html
Data sheet for 1841:
http://www.cisco.com/en/US/products/ps5853/products_data_sheet0900aecd8016a59b.html

Similar Messages

  • Optus ADSL2+ and WRT610n Quick Guide to setting up.

    Hi all fellow Optus (australian isp) ADSL2+ and Linksys users,
    I have a quick guide to setting up your new WRT610n with the optus supplied ADSL2+ Speedstream 4200 modem. This should solve most users problems with no internet connections, firewall rules not appearing to work properly etc.
    It took me several hours of stuffing around and online researching untill I got these two to work together and have full firewall funtionality!
    First up.... DON'T USE the LELA to setup the router! For some unknown reason, the laptop I used to setup the router, was configured by LELA to be a proxy and gateway, and unless that laptop was on.... the router wasn't passing info through it and back out to the internet! A full Reset of the Router was needed to clear this setting!
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    1) Setting Speedstream 4200 to Full Bridge mode - This is necessary for the Modem to fully pass on ALL of the ISP settings. Such as correct gateway info, DNS info, "REAL" online IP address (not the generic psuedo 10.x.x.x number) etc.
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    - Feel free to look around the settings of the modem but don't change anything just yet. Wouldn't be a bad idea to take screenshots of all the settings pages now like I did should I need to return it to original settings.
    - The Webpage of the modem will open up and click on PPP - Take note (as in write this down!) of your "PPPoE 8/35" type which you'll select in the router later, and your Username for optus logon and password (you should know that or go looking for that paperwork that has your username and password that came with your optus Modem installer CD). You will enter all this login info in the router later as the router will do the logging in and take over from the modem!
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    2) Plugging everything in time!
    - The Speedstream 4200 ADSL2+ Modem stays plugged into the wall as normal, but the LAN cable which used to go to your computer now plugs into the WAN port of the router.
    - Plug the PC into one of the LAN ports of the Router also.... or if like me, you have a Switch that all the PC's use, plug that into the router.
    3) Setting up the WRT610n (or similar linksys router)
    - Open Internet Explorer/Firefox and enter the IP Address of the Router (Fresh install IP is 192.168.1.1)
    - Username is "admin" and password is "admin" (you'll want to change this later I'm sure)
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    - Setup-Basic Setup page:- Internet Connection Type will be what you saw in the modem PPP page (you did write that down didn't you?). For me, I select PPPoE.
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    - click on Keep Alive (30 Secs).
    - Then click Save Settings at the very bottom of the webpage.
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    - Your LAN IP from the WRT610n should be in the 192.168.1.100+ range? (I changed this later to put my IPs back in the 192.168.0.100+ range so I didn't have to reconfigure static PC's or printers around my network)
    - Your Router should have reset about now and hopefully logged onto the internet through the modem.
    To check all is working fine. Open the Routers webpage again and click on Status. Under the Internet Connection area, Click connect if it hasn't already connected for ya. This page should auto-refresh.
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    SUCCESS!
    Now, if your so inclined.... I would highly recommend changing Admin passwords, adding security to your Wireless connections, changing your DHCP to something your comfortable with or just leave them alone if everyone is server assigned IP's. I find it's a good idea to use the DHCP Mac reservation in the basic setup so I know each PC will get the same IP each time it logs into the router and thus makes Portforwarding SOOoooo much easier knowing the IPs don't change on you when the IP lease time expires if the PC has been offline too long.
    Please feel free to comment on this, I'm pretty sure 99% apart from grammar is correct! Hope it helps many new and old users.
    Have a brilliant day! and may the force be with you!
    Ramjet

    It's not clear to me exactly what problem you're having, but does this post help?
    http://discussions.apple.com/message.jspa?messageID=1806715#1806715

  • Modem adsl2+ and airport extreme base station

    hi guy, i have a problem.
    i must buy a modem adsl2+ that work with this protocol (request by my provider):
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    VC mux
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    i buy yesterday an DL320b By d-link, but is rubbish!
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    my home network is this:
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    and other pc with W7 (wi.fi)
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    serching online i see a netgear dm111p, but can broke very frequently.
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    ps: sorry, but i'm italian, and my english isn't very well..

    . (need this message to activate subscription..)

  • ADSL2+ and VDSL

    Hello everyone.
    I used to be a Verizon DSL subscriber and I have an ADSL2+ modem: Westell A90-750015-07.  I moved and I can no longer get Verizon service, so I have Qwest now, which offers a VDSL2 signal.
    Will my Westell modem work with VDSL2?

    I do not know. Consider asking Qwest (your new DSL provider).
    If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

  • ADSL2+ and SNR issues

    Hi,
    Couple of weeks ago, I renewed my contract and subsequently found that I had been upgraded to adsl2+. With adsl max, I have always had a stable connection syncing at 5700+ coupled with a downstream snr of 6.0 and an IP profile of 5.0.
    During the 10 day training cycle with 2+, my downstream sync remained fairly constant, although it went below 5696 at one stage dropping my profile to 4.5 for a few days, whilst the upstream steadily increased. SNR remained fairly steady at around 6.0 up and down.
    At the end of the 10 days, my Downstream suddenly shot up to in excess of 7000 kbps, but my downstream SNR  apparently dropped to 3.0! On checking the hub event log though, it gave the downstream snr as approx 6.0 at the time of the reset.
    Thinking these snr numbers to be unsustainable, I did a reset to factory defaults, to resync, but got more or less the same results as below. The event log showing snr to be around 6.0 downstream and 3.0 upstream.
    Is it possible that the snr margins are being displayed the wrong way around somehow? I have now left it 24 hours, fully expecting to lose connection and quite surprised that it didn't during the night when downstream snr was reporting itself to be 1.0 at times. Downstream FEC errors are also pretty high as you can see.
    Any comments or help would be appreciated. Thanks in advance.
    Alan
      xDSL linestate up (ITU-T G.992.5; downstream: 7111 kbit/s, upstream: 1000 kbit/s; output Power Down: 20.3 dBm, Up: 12.9 dBm; line Attenuation Down: 51.0 dB, Up: 27.4 dB; snr Margin Down: 6.2 dB, Up: 3.0 dB)
    ADSL line status
    Connection information
    Line state Connected
    Connection time 1 day, 0:47:52
    Downstream 7,111 Kbps
    Upstream 1,000 Kbps
    ADSL settings
    VPI/VCI 0/38
    Type PPPoA
    Modulation ITU-T G.992.5
    Latency type Interleaved
    Noise margin (Down/Up) 2.9 dB / 4.6 dB
    Line attenuation (Down/Up) 51.0 dB / 27.4 dB
    Output power (Down/Up) 0.0 dBm / 12.9 dBm
    Loss of Framing (Local) 0
    Loss of Signal (Local) 0
    Loss of Power (Local) 0
    FEC Errors (Down/Up) 9521112 / 4294967263
    CRC Errors (Down/Up) 3575 / 2147480000
    HEC Errors (Down/Up) nil / 0
    Error Seconds (Local) 641
    Solved!
    Go to Solution.

    A lot of 21CN connections seem to have a low downstrean margin figure initially ....
    I think it's because DLM sees the line as fairly stable ... and rather than apply more margin, even though it's below target ... it's preferable to apply slightly deeper interleave, because the error correction interleave affords doesn't decrease throughput, whereas rises in margin, however small does ...
    21CN DLM uses multiple line configurations compaired to adslmax, and will apply the best solution for stability.
    And if the line characteristic changes .... so will the solution.
    I'd just let it "do its thing" ... it'll fine tune itself.   

  • ADSL2 and ADSL2+

    Hi,
    Is it possible to request "downgrading" from ADSL2+ to ADSL2 or even ADSL Max? Or is it purely an automatic function of the wizardry at the exchange?
    TIA
    Regards
    Alan.
    Solved!
    Go to Solution.

    here is a previous post about downgrading  http://community.bt.com/t5/BB-in-Home/Is-it-possible-to-downgrade-from-ADSL2/m-p/76281#M44725
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • ADSL2+ and Upstream SNRm

    Here's a question.
    We all know that the DLM is pretty quick off the mark to raise your Downstream SNRm, in the event of multiple disconnects, in an attempt to stabilise the line. It has certainly happened to me on a few occasions! However, I have yet to see it do the same for the Upstream, outside of the normal 10 day training period.
    During my most recent spate of disconnects, I noticed from the event log that although at each reconnect the Downstream sync speed remained fairly constant, the Upstream sync speed could vary pretty wildly!
    This leads me to the uneducated conclusion, that the disconnects might be caused by the Upstream SNRm being set too low and the DLM incorrectly punishing the Downstream. Is this feasible?
    If so, should the DLM not be able to automatically determine this? If it can't, can the Upstream SNRm be manually tweaked like the Downstream?
    Just a thought.
    Regards
    Alan.
    Solved!
    Go to Solution.

    Hi Rodney,
    Thanks for the reply. In my experience of banded profiles and I have now been banded twice, the downstream noise margins don't seem to follow the normal rules. But will return to normal once the banding is lifted. My latest banding was lifted this morning, after approx 3 days of stability.
    I believe in my case the stability was aided by a low Upstream sync of just over 400 kbps and an upstream SNRm in excess of 10 db. This was how things were left after multiple disconnects over a 2 hour period. Firstly the downstream noise margin was bumped from 6 to 9 db with no luck. Then the banded profile kicks in, but apparently solves nothing, as disconnects continue for another hour and then suddenly stop. Upstream noise margin was not modified during this event, staying at approx 6 db, but the upstream sync fluctuated wildly from 1100 kbps down to 400 kbps.
    This makes me believe that in my case, the noise event that caused the problem was Upstream. Hence the interest in the possibility of tweaking upstream noise margin.  However, I'm the first to admit that I haven't really got a clue and its all a bit of a mystery to me.
    Best of luck with the new Hub and the random disconnects.
    Regards
    Alan.

  • ADSL2+ and wierd Upstream issue

    Firstly, I have been having some upstream problems. The numbers have been often under 100 kbps for the last month or so with lots of disconnects. The system has now put me onto standard ADSL upstream of 444 kbps. It periodically tries a reset but generally goes back to an unstable sub 100 kbps. Previous to this, I was on a stable 1000+ Kbps Upstream. I am not having any Downstream issues.
    Second issue is even though I am showing latency type as interleaved, I am periodically receiving no FEC errors, but lots of CRC  and error seconds errors. This is causing lots of instability and disconnects. I have noted that my ping is halved when this happens, perhaps indicating that I am actually on fast path?
    The entire system seems really flaky at present and makes me think its an exchange problem although none are reported (Hereford). This has been going on for a month now and I'm starting to feel a little frustrated.
    Any thoughts?
    Line state
    Connected
    Connection time
    0 days, 0:02:04
    Downstream
    5,255 Kbps
    Upstream
    443 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.5
    Latency type
    Interleaved
    Noise margin (Down/Up)
    6.0 dB / 23.3 dB
    Line attenuation (Down/Up)
    50.5 dB / 26.9 dB
    Output power (Down/Up)
    0.0 dBm / 13.1 dBm
    Loss of Framing (Local)
    0
    Loss of Signal (Local)
    0
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    0 / 0
    CRC Errors (Down/Up)
    1 / N/A
    HEC Errors (Down/Up)
    N/A / 7
    Error Seconds (Local)
    1

    Hi further to Keths suggestions theses may help as well you may also find removing the bell wire from all extensions will help as it is a source of interference to broadband this link explains more http://www.filesaveas.com/jarviser/bellwirenutshell.html
    Have you tried connecting to the test socket at the rear of the master socket
    Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
    also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
    Then someone here may be able to help and offer more advice.
    This is a customer to customer self help forum the only BT presence here are the forum moderators
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • ADSL2 & 2+ with XM and XJ

    Dear All,
    I just want to know which all router support ADSL2 & ADSL2+.
    what is XM and XJ in ADSL Technology.
    Waiting for your reply....
    Thanks/Regards
    Atul K.Dalvi

    Atul,
    Please refer the below URL for ADSL2 and ADSL2+ router support;
    http://www.cisco.com/en/US/products/ps5853/products_data_sheet0900aecd80394b7e.html
    As far as XM and XJ release, X = A short lived, one-time release.An X followed by a sequential letter indicates short-lived releases. In the example, XA, XB, and XC, the X in the first position indicates a one-time (short-lived) release originating from the major Technology (T) train. The letters in the second position (A, B, C, D, and so on) are sequential letters used to differentiate the releases.
    Please refer the below URL for details:
    http://www.cisco.com/en/US/products/sw/iosswrel/ps1818/products_tech_note09186a0080101cda.shtml
    I hope it helps.
    Regards,
    Arul

  • Slow speed/high SNR margin after upgrade to ADSL2+...

    I have an issue with slow speed that I am suspecting is caused by a high SNR margin (about 12dB) which has come about (I believe) due to the fact that my router was repeatedly reset during the first few days of the upgraded service. The exchange was upgraded to ADSL2+ on 3rd January.
    I have a US Robotics 9108 which has worked fine for nearly six years. I was getting around 8Mbps before the upgrade which isn't far off the theoretical maximum.
    There was a problem with my router and I only found it to be my router at fault over the last few days. Upgrading its firmware has cured the problem which was that requests weren't being fulfilled once connection had been established, (seemingly particularly when this was ADSL2+ or ADSL2 mode). Consequently, I reset my router in these instances and I believe that this will have been interpretted by the exchange as being due to line noise. In general, I disabled ADSL2 and 2+ modes on my router to force it back to G.DMT and it usually worked fine (albeit slow sync rate relative to that I had before 3rd January).
    During fault conditions, the connection synced OK. I recently borrowed a router and tried it and it immediately connected faster than mine had done previously and I could access the web without issue. This confirmed that my US Robotics was at fault, and after downloading its latest firmware, it fixed the problem.
    There is no bell wire as there are no hard wired extensions from the master socket. I use a single filter which plugs directly into the master socket (i.e. no extension lead to the filter).
    I was using a BT filter (MF50) I got in 2004 when I first got broadband. This came with a Voyager 100 modem and is a rebranded YCL one. I have since replaced this with a Z350-UK which I have borrowed. The US Robotics didn't come with any filters.
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    Do I need to contact the support helpline to get this fixed? Or will the SNR margin drop over time? As I say, I got around 8Mbps before the upgrade.
    I am presently connected in 2+ mode and stats are:
    SNR margin (dB):
    12.8 
    5.4 
    Attenuation (dB):
    34.0 
    12.0 
    Output power (dBm):
    0.0 
    12.8 
    Attainable rate (Kbps):
    8984 
    1144 
    Rate (Kbps):
    6495 
    1144 
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    Test1 comprises of two tests
    1. Best Effort Test: -provides background information.
    Download  Speed
    5282 Kbps
    0 Kbps
    7150 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 5282 Kbps
     For your connection, the acceptable range of speeds is 2000-7150 Kbps.
     Additional Information:
     Your DSL Connection Rate :6495 Kbps(DOWN-STREAM), 1144 Kbps(UP-STREAM)
     IP Profile for your line is - 5730 Kbps
    2. Upstream Test: -provides background information.
    Upload Speed
    938 Kbps
    0 Kbps
    1144 Kbps
    Max Achievable Speed
    >Upload speed achieved during the test was - 938 Kbps
     Additional Information:
     Upstream Rate IP profile on your line is - 1144 Kbps
    We were unable to identify any performance problem with your service at this time.
    It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
    If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

    once you have maintained 3 days + stable connection then you can contact the forum mods on this link and request a noise margin reset http://bt.custhelp.com/app/contact_email/c/4951
    they normally reply by email or phone directly to you within 72 hours
    you do not need to contact the helpline
    They are a UK based BT specialist team who have a good record at getting problems solved
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Re: How can I find my cabinet number and when it w...

    Hi,
    I've been told by BT help chat that my address can get BT Faster Broadband but not Infinity. I'm connected to the Trowbridge SSTRO exchange which is apparently "FTTC available in some areas")  Presumably that's to do with the distance of my house from either the exchange (2.2km) or the street cabinet (not sure which cabinet I'm connected to or where it is). If I've understood correctly, Faster Broadband uses the same fibre infrastructure as Infinity but because the speed can't be guaranteed as above 15Mb/s it can't be sold as Infinity. I am currently a Sky Talk subscriber so many of the BT utilities come back with an "number not recognised" error when I enter the phone number. So I guess I have 2 questions:
    o If I take up Faster Broadband, how can I find out what speed I can actually expect?   
    o How can I find out how long it will be before I can get the full Infinity service?
    I might add that a friend of mine in Trowbridge (1.1km from SSTRO) has full Infinity.
    Thanks for any help, Midsomerjambo

    Hi midsomerjambo,
    BT Infinity and BT Faster Unlimited  Broadband is just BT Retail's brandname for their fibre broadband service.
    The reason why BT Retail say you can't get FTTC BT Infinity is because the FTTC estimation is below 15mbps.
    However you should be able to get BT Faster Unlimited Broadband (FTTC) which is the same as BT Infinity FTTC but for those who have been estimated 15mbps or less on FTTC
    BT Retail set a minimum speed required in order to get BT Infinity which is an FTTC estimation of 15mbps or above, if you have been estimated less than 15mbps for FTTC then you won't be able to get BT Infinity but may be given the choice of BT Faster Unlimited Broadband which still uses the same FTTC Openreach infrastructure and equipment .
    What does it say for your landline number when you go to http://dslchecker.bt.com/adsl , If you don't have a BT Wholesale compatible number then you can check by your address by going to http://dslchecker.bt.com/adsl/ADSLChecker.AddressOutput (won't be as accurate as the landline number checker, but will give you an idea of the estimation speed)
    FTTC fibre broadband uses VDSL or VDSL2 signals that travel from the FTTC cabinet to your property via the existing copper (sometimes aluminium) line. The further away you are from your FTTC cabinet the slower the fibre FTTC broadband will be.
    However VDSL/2 signals used for FTTC broadband connection degrade far quicker in terms of distance than conventional ADSL broadband signal do.
    Generally speaking if your landline is over 1500 meters in length from the FTTC cabinet to your property then you may not be able to get BT Infinity as you may not be able to achieve over 15mbps from an FTTC service, though may be offered BT Retail's sub 15mbps FTTC service called BT Faster Unlimited Broadband.
    Here is a graph that shows the ADSL(G.DMT,ADSL2 and ADSL2+) and VDSL/2 (FTTC) signal with distance. Please be aware that all ADSL connections are depend on distance from local exchange, where as FTTC (VDSL/2) connections are depend on distance from your FTTC (DSLAM) cabinet. Though all connection types are also depend on line quality.
    This graph is also just a general estimation of what the speed could be achieved and not the actual speed you will receive. Also your line maybe longer than you would think as it may not go the direct way to either the cabinet or exchange.
    As to your other question How can I find out how long it will be before I can get the full Infinity service?
    The Openreach Superfast Fibre Broadband Scheme is being rolled out, done and managed by Openreach for ALL ISPs/CPs so BT Retail (a communication provider/ISP whom operates this forum) does not have much input or say whether Openreach will improve the FTTC fibre infrastructre in your area.
    Unless Openreach (who owns and maintain the fibre broadband infrastructure in your exchange area) either installs a new PCP and Dslam cabinet nearer to your property, or you order FTTPoD (Fibre to the Premisies On Demand) [not currently being supported by any ISP] which may cost you thousands, then I'm afraid it may be several years or so until the FTTC fibre infrastructure is improved by Openreach.
    Hope that helps,
    Cheers
    jac_95 | BT.com Help Site | BT Service Status
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    See if someone in the community had the same problem and how they got it resolved.

  • How can one actually tell one is on ADSL2

    In Dec 2010 I got the - your area is being upgraded, and then - your area has been upgraded fatser speeds blah blah email
    I naturally assumed that I had been move to ADSL2 and my hub reported - G.992.5 Annex A, which I understand is ADSL2
    However - due to more recent problems on my line with DSL disconnections an engineer visited and during testing told me that I was not on ADSL2 as my max connection speed was 8Mbps.
    I won't bore you with ALL the horrendous conversations with broadband support or the new dreadful interactive telephone menu system that diverts your call to the wrong place, or asking for your middle name and you can't remember if you registered your middle name, or wanting to send another engineer out that cannot resolve the problem.....
    But - the last support person (who appeared to have no idea what I was talking about) said he would order a cease and then a re-provision of ADSL2
    BUT - how can I tell if I am actually on ADSL2 as, apparently my records show I am on ADSL2 - but the engineer confirmed i was not.
    PS - I know I might not get a greatly improved speed

    gouledw
    thanks for all that....but
    Engineer confirmed all my internal stuff is still fine (as did the last engineer)
    I did have a BT ADSL v1.0 plate but he replaced it with an Openreach ADSL V1.0 - connected directly - so I cannot connect directly to the master socket as per your instructions - as it is a physically different connector to the router cable.
    As I have one of these (as your picture 2) I have no microfilters so they cannot be changed as per your instructions either?
    Quiet line test I know about and is fine, thanks.
    Bell wire disconnected yonks ago - when slowly falling synch rates first reported.
    Engineer confirmed copper to exchange OK and told me he would pass fault to Wholesale to check at the exchange (Q do I believe they will actually do anything??)
    Synch rate has remained stable for 1 day 18 hours :-) @ 7.24 Mbps! - which is nearly what I was getting consistently over a year ago until it started to fall.....
    I'm not on 88.2% profile yet - though I expect that will change after a few days - it has before, I have synch, Ip profile, download and upload data for every day since Oct 2007 (unless speedtester failed or I was away)
    Here's today's
    1. Best Effort Test:  -provides background information.
    Download  Speed
    5985 Kbps
    0 Kbps
    7150 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 5985 Kbps
     For your connection, the acceptable range of speeds is 2000-7150 Kbps.
     Additional Information:
     Your DSL Connection Rate :7413 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
     IP Profile for your line is - 6500 Kbps
    2. Upstream Test:  -provides background information.
    Upload Speed
    692 Kbps
    0 Kbps
    888 Kbps
    Max Achievable Speed
    >Upload speed achieved during the test was - 692 Kbps
     Additional Information:
     Upstream Rate IP profile on your line is - 888 Kbps

  • Problems since being changed to ADSL2

    I was changed over by BT to ADSL2 and my speed increased but I started getting regular disconnections.
    Having reported this to BT over a month ago I still have no resolution to this issue.
    Even had to take day off for Openreach engineer to visit who came and went stating he thought there was something at the xchange he needed to deal with and heard nothing since.
    At the moment it seems to stay connected for longer with less disconnections where the BB light flashes orange but seems to hang repeatedly every few minutes at times where it says connected but I am unable to use the connection for anything.
    Posted details from hub below for any assistance.
    ADSL line status
    Connection information
    Line state
    Connected
    Connection time
    1 day, 3:55:03
    Downstream
    22,838 Kbps
    Upstream
    1,195 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.5
    Latency type
    Interleaved
    Noise margin (Down/Up)
    3.6 dB / 6.5 dB
    Line attenuation (Down/Up)
    9.5 dB / 3.8 dB
    Output power (Down/Up)
    0.0 dBm / 11.8 dBm
    Loss of Framing (Local)
    11
    Loss of Signal (Local)
    1
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    0 / 0
    CRC Errors (Down/Up)
    203 / 2147480000
    HEC Errors (Down/Up)
    nil / 0
    Error Seconds (Local)
    242

    As you will see in another strand I have had the same problem since 31 October.  4 engineers have visited, another is promised but not until the weather improves.  Everyone says it is some equipment in the exchange but can I get anyone to go and fix it...  Even emailing the Chief Exec and getting replies apparently from him has not brought any action.

  • Is my line live for ADSL2+ \ 'up to' 20mb?

    I guess only a moderator could look into this one for me so I've pinged you an email (with all my details etc.) but I'll state my question here in any case so there is something to refer back to etc;
    My exchange shows at the BT ADSL availability site as having been activated for ADSL2+ but I have also read that I may need my individual line changed to receive the service.
    I am an option3 customer and my contract is about to be renewed on the 6th April this year. Previously when asking whether the 20mbps upgrade would be automatic I have been told conflicting answers, one person telling me that my line is already activated for ADSL2+, and another telling me that changes need to be made in the exchange to facilitate it.
    I've tried my modem connecting exclusively with ADSL2+ which does sync but then doesn't allow browsing and so that it what makes me think either something is wrong in the exchange setup.
    My IP profile is currently at 4000kbps but for well over a week my modem has been reporting that it should be capable of a move to 4500kbps but the IP profile hasn't increased. My router\modem reports next to no errors with the data downstream and so the DSLAM can't possibly be keeping my IP profile speed down because of faults. Also my router\modem reports that at it's current configuration the line should be able to handle
    Has by line been capped somehow (and I don't mean by the FUP as I know all about that)?
    I used to get 4.5 constantly and have had near 6 in the past yet the BT ADSL availability site states that my line would only achieve 5 with ADSL2+. I know the site is a bit conservative with it's estimates but only a 1mb increase?
    Anyhow, my primary question is the one related to how my line is configured (ADSL 1\2\2+) and so if you could answer that question at least it would be much appreciated.
    Thanks in advance for your help.
    Below is a copy of my current stats in case they are needed;
    Channel: FAST, Upstream rate = 888 Kbps, Downstream rate = 4709 Kbps
    Link Power State: L0
    Mode: ADSL2
    Channel: Fast
    Trellis: UN /DN
    Line Status: No Defect
    Training Status: Showtime
    Down Up
    SNR (dB): 8.18.2
    Attn(dB): 45.0 24.6
    Pwr(dBm): 0.0 13.0
    Max(Kbps): 5208 888
    Rate (Kbps): 4709 888

    Hi dizzy_davidh
    Would need some more information to look into this for you. Send an email to [email protected] with your account information and a link to this thread, either myself or another moderator will be in touch.
    Cheers
    Stuart
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • We're stuck on ADSL1, when we need ADSL2+ for 'upt...

    Can anyone help?
    Have been a BTInternet customer for over 12 years and have recently upgraded the 2mb broadband package to the £24.99 a month 'upto' 20mb package. The changeover was far from straightforward, with mistakes at BTInternet's end, but on 11th November, the new HomeHub2.0 router arrived and things seemed to be happening.
    We were quoted we should see download speeds of around 13mb, and we'd be happy with that, as we're realistic about these things.
    We'd spotted a speed increase from 2mb broadband (where we were getting download speeds of around 1.5mb) to the levels one would expect from 8mb broadband (speeds varying between 6 and 7.5mb).
    Now, my wife (quite expert in these things) spotted our router showed we were locked into ADSL 1 (modulation rating ITU-T G.992.1). So surely we will be capped at 8mb download speeds.
    We rang BTInternet (next day, 12th November) and suffered poor conversations with two engineers that insisted we were on ADSL2+ and kept reciting that we'd see better speeds at the end of a 'stabilisation period' and seeing fluctuating speeds now was merely normal. Yes, they were fluctuating, but they'd never fluctuate above 8mb while locked on ADSL1. BTInternet have repeatedly stated our line should see us recieve around 13mb download speeds, which we'd be happy with.
    So I rang cancellations to say I was rejecting this 'package' as it is not 'upto 20mb'. I spoke three times to guys in the cancellations department. One guy was understanding and promised to sort out our problem by 4pm (giving him six hours)...but he never phoned back. Another guy, after threatening a £217 cancellation fee (to a customer of 13 years who simply wants the faster speeds everyone else has) forcefully connected us to an engineer that again refused to acknowledge our ADSL1 limitation. And the last guy did make more sense, and promised a switch to ADSL2+ in 48 hours (but it didn't happen).
    Now, if any one of these staff assured us they could see we were stuck on ADSL1 with an 8mb limit, but that during the 10 day stabilisation period, we would be flicked to ADSL2+, we'd be quite happy.
    But they collectively seem to be ignoring or even denying the stats we can see on our router. My wife is quite expert in these things, managing an IT support team for the Europe, Middle East and Asia department of a company. Some of her home-based team even use BTInternet too, and have compared router stats, so we know what we hope to see.
    We fear we are stuck on upto 8mb broadband. And while we spotted it right away and asked for a solution, then asked to reject the service as mis-sold when all staff refused to acknowledge the problem, we fear being forced to sit out this stabilisation period, and then see no change and that we were right all along.
    So... We have router stats as folllows...
    ADSL line status
    Connection information
    Line state Connected
    Connection time 1 day, 0:50:57
    Downstream 8,128 Kbps
    Upstream 448 Kbps
    ADSL settings
    VPI/VCI 0/38
    Type PPPoA
    Modulation ITU-T G.992.1
    Latency type Fast
    Noise margin (Down/Up) 6.4 dB / 25.0 dB
    Line attenuation (Down/Up) 31.0 dB / 19.0 dB
    Output power (Down/Up) 19.7 dBm / 11.9 dBm
    Will we trully receive 'upto' 20mb broadband speeds like this, or are we right that we need someone within BTInternet to switch us to ADSL2+? And soon!
    Yours faithfully,
    Mr. James F. Ward.     

    Hello imjolly,
    Thank you for all your help. I did call that number, and while the sales guy seemed bemused to receive my call, he did try to help. He spotted my order was 'rejected' and put me through to order management. The lady there wasn't as pleasant. She did say my order was indeed okay, but also that everything was correct from BTInternet's point of view. Again, she wouldn't acknowledge the fact our router seems stuck on ADSL1 (modulation 992.1) and after supposedly checking with technical advisors and her supervisor, she simply stated all would be well after the 10-day stabilisation period.
    She did agree we should see speeds of around 13mb, but when I asked her if, during the stabilsation period, we'd be switched to ADSL2+, she said no, because things were already correctly set up.
    Very frustrating in the first instance.
    However, this young lady then called us back a few minutes later, and did then let us know that she'd looked further and could actually see the problem, and would organise the problem getting rectified in the next day or two. She gave us the name of a lady would would also then give us a call about the matter.
    It's the first time any member of staff, over the phone, has conferred with what we can clearly see at home.
    We're hopeful this will soon be sorted.
    Thank you imjolly. I'll be back in touch if things get bogged down and remin unsolved.
    Fingers crossed.

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