After 2 weeks my Iphone 4s shuts down by itself and I cannot  turn it on. What can I do. Itunes is telling me to restore the phone but the phone is saying the software isn't available

My Iphone 4s  shut down by itself after a phone call and I cannot turn it on. I took it to istore and they said it was unrespinsive and there is nothing they can do? Anyone has a clue what can be done? When I connect the phone to itunes it indicates that the phone should be restored, however when i try to restore it, it says the "software for this iphone is not currently available" Is there anything I can do other than put this brand new iphone in the grabage?

On computer, at the top of this page is a Tab for iTunes, click it, make sure iTunes is up to date. Also make sure computer Fire Wall and Anti Virus do not interfere with iTunes, turn them OFF to be certain.

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