After downloading my file the word document is mostly gibberish.  Why? service used exportPDF

After downloading my file the word document is mostly gibberish.  Why? Service used "exportPDF".

Hi shelbyrn,
The quality of a conversion really depends on the quality of the original PDF file. Please see Will Adobe ExportPDF convert both text and form... | Adobe Community.  Do you know what or how the PDF file was created?
You may have better luck by disabling OCR as described in this document: How to disable Optical Character Recognition (O... | Adobe Community. (Note, however, that is  option isn't optimal if the PDF was created from a scanned document; you'd want OCR enabled to convert the image text in the PDF to editable text).
Best,
Sara

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