After Effects CS6 display issues

After Effects is giving me a lot of OpenGL errors and parts of the window and tool icons aren't displaying properly. Is anyone else having this issue?
MacBook Pro Retina, Mid 2012
Intel HD Graphics 4000 / NVIDIA GeForce GT 650M

http://helpx.adobe.com/support.html

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  • After Effects CS6 Performance issues

    Hello all. Well, got three new mac pro 12 core systems all running 65 - 128gigs of ram with Quadra 4000 GPU cards, up to date drivers, up to date AECS6 and dedicated 500 gig solid state drives for global cache. Their all set-up according to Adobe specifications/instructions. And, no we are not working with the ray trace activated in comps.
    We have all noticed that performance on some projects is painfully slow. In fact some projects which run fine on an older MacPro with AE CS5.5 creep on the new boxes running CS6. So slo in fact we have had to abort and jump to the older machines to get things done in a timely manner. Simple things like typing text, navigating the GUI and scrubbing the timeline are frustrating. We are not new to mac boxes or After Effects. We have all been using AE since version 4. It also seems like projects with a lot of footage in them or a lot of stills that have higher resolution dpi really seem to bog. Something is definitely wrong here. Soloing doesn't seem to help, reducing resolution doesn't seem to help and have tried about every preference option to free up performance.
    If anyone else is experiencing these same issues, I would love to hear about it or possible solutions. The global cache is really nice when all hardware/software is hitting on all cylinders, but something seems a miss. Not getting why there are performance issues on some projects and basic operational uses like text.
    Thanks in advance for any help that can be provided.
    Chris
    Chris Abolt
    Motion designer
    Abolt Media

    See images of all settings for the fastest of 3 machines.
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  • After Effects CS6 - Initializing Mediacore Issue - More Complex.

    Hi, I recently got After Effects CS6, and I have had the program open a few times - when I say a few, I mean 4 or 5, all in the same day, and I was only opening and closing the program to check to see if I'd installed plugins correctly. So, anyway back to the point; I sat and created a 10 second clip for which I was going to use for a YouTube intro. I finished and exported the clip, only to find that after I had saved and closed the program, the clip I had exported was some form of .AVI that had encoded incorrectly (or something similar, this part isn't particularly relevant.) Then when I tried to re-open AE, the program hung at the 'Initializing Mediacore...' section of the loading screen, and it has done for a while now. I have tried restarting, re-installing, removing the 3rd-party plugins, and re-intalling QuickTime. I've been reading all the forums and looked up the issue on YouTube, and all the answers are wrong or lacking information about my issue. Every working answer I find is either about about a Mac issue, or any Windows issue keeps mentioning these 3 programs; Adobe QT32 Server.exe, dynamiclinkmanager.exe, and PProHeadless.exe, none of which I have.
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    Cheers.

    The executables are in the program directories. Still, none of that is probably relevant. Something is damaging your media cache and/or blocking those services from even launching, which takes us back to basic trobleshooting steps which are:
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    Verify file and folder permissions on the temp and user directories
    Cehck drive integrity and health
    More here:
    Important Directories
    Installation Preparations
    Mylenium

  • After Effects CS6 Crashed.....How do I resolve this issue?

    After Effects CS6 Crashed.....How do I resolve this issue?
    After Effects error:  crash in progress
    last logged message 3692  ae.blitpipe  2  making new contact
    All input would be appreciated...
    Thanks
    Kittens Con Pistolas Films

    After Effects Crashed.....
    Her is the information that I have.
    HP Elite Book 8440P
    Windows 7 Professional
    Memory 8.00 GB Ram
    Processor:  Intel (r) Core (Tm) I7 CPU
    Service Pack 1
    1 Disk Drive
    No External Drives
    System Type: 64 Bit Operating System
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    I can not acces Adobe CS6.
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    After Effects Error:  Crash in Progress.
    Last Logged Message was <3692>
    <AE.blitpipe> <2> Making New Contact
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    go to http://www.adobe.com/go/learn_AE_Support.
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    New Error Messages:
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    Last Logged Message was   <6696>   <5452>   <6748>
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  • After Effects CS6: ***Layer Cache Indicators*** issues

    I guess i jumped the guns too soon on the CS6 upgrade (from CS5.5 Production Premium) as I've discovered quite a major issue with one of the selling points of this product.
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    PLEASE HELP!

    Its the Timeline panel menu, that yellow button on the top-right corner within the timeline. That opens up a menu, hold CNTRL + select show cache and the render bars going to appear on each of the layers. This should work for MAC i think.

  • Desperately need help ASAP!!! Issue with installing After effects CS6 trial version

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  • Adobe After Effects CS6 (Creative Cloud) issue

    Hello everyone,
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    Refer to this:
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  • After Effects CS6 and CC crash when Composition panel is closed, moved, switched w/ Layer panel, etc

    Kind of hard to word the problem in a non-confusing way, but here goes. After Effects CS6 and CC will only work if the Composition panel is in its default spot in the Standard workspace, and that it's the only thing displayed there. No layer or footage panels can be opened  - it can only be Comp or nothing.
    In other words, AE is 100% certain to crash if:
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    - A file from the project is double-clicked and opened as a layer/footage panel
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    The crappiest thing about this is that I've searched Google using as many different phrases as I can and haven't found any discussion about this particular problem. It's as if I'm the only one on Earth who is having this issue.
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    System:
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    It's not like a regular crash that instantly closes the program and has a "sorry, AE crashed" popup. It basically just freezes until the process is forced to quit.

  • Adobe After Effects CS6 keeps crashing before it even starts

    So like a year ago I purchased adobe after effects. I used it almost every day till about 2 months ago till I started using another video editing program. So for 2 months I did not open AE. Today I felt like using it because I felt it would do a better job that sony vegas so I tried to open it. It brought up the purple icon and it gave me an error. ''After Effects error:Crash in progress. Last logged message was (number here changes every time i do it) <dynamiclink> <5> c:/program files/adobe/adobe after effects cs6/support files/32/dynamiclinkmanger.exe.    after this messege it just automatically exits after saying it crashed. I really need it to work since my final for college depends on it. I tried to uninstall it several times with numerous programs but none work. Whats wrong? how do i fix it ? is their a file or something missing? i looked on updates on adobe bridge and it said i was up to date. In addition i manualy tried to download an update and when i tried to open the update file it would open up af and display the same messege. any suggestions welcomed. thanks

    Tada - Magic!:
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    Mylenium

  • After Effects CS6: Cache and Reload Footage Problem

    After Effects CS6: Cache and Reload Footage Problem
    I am having trouble getting my footage to update in an AE project. 
    In an existing project, there is an image sequence in a composition.  I have saved and closed AE, modified the footage (same dimensions and qty. of frames, only the pixel data changes), and then re-launched AE and opened the project.  Though I have changed the footage, the old content still appears.
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    Edit>Preferences>Media & Disk Cache>Clean Database & Cache
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    Win 7 Pro 64bit Service Pack 1
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    about Illustrator and Photoshop files in CS6 especially - you should work with Ctrl/Cmd+E (Edit Original).
    when in Ae and you want to change a source file, use this command on one of the layers
    from the source file you wish to change (doesn't matter if its in the timeline or project window) and
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    when you work this way you make AE reload that file and any change after that will be seen back in AE immediately.
    it is also very convenient way to work because there can be no confusion on which file you are on
    if you work with multiple source files for example.
    even if you made the change with your Photoshop/Illustrator opened file and got back to Ae
    and didn't see any change - press on one of the layers Ctrl/Cmd+E and this will refresh it immediately.
    This is the case in CS6.
    in CC I have noticed that any change I make is refreshed immediately in Ae as if it rechecks the changes all the time,
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    didn't come across a case where that didn't work for be but
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  • FCP After Effects and RAM Issues

    Hello,
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    I had 8GB of RAM but last night, expanded to 16GB.  Since then, I have noticed no increase in speed at all.  Not opening programs.  Not opening files, not exporting files, and not playing back in either program.  Maybe I am misunderstood as to what the RAM was supposed to accomplish?
    My question is, what can I do to fix this?  Do I need a new Hard Drive?  Was the RAM upgrade a waste of money.  Maybe someone has some suggested settings for Memory and Cache for the two programs?
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    Chris:
    To open an application faster, install a faster hard drive.  If you go with an SSD drive, you should notice a huge improvement in how quickly your applications launch.  If you just upgrade from a 4,800 RPM or 5,400 RPM drive to a 7,200 RPM drive, then you'll see a modest increase in launch time.
    To export files faster from AE, you'll want faster processors (assuming you had enough RAM in the first place). AE tells you at the bottom of the application window how much RAM is being used.  While you had 8GB of RAM, you might have seen 42% being used.  Increasing your RAM to 16GB would only reduce that percentage to 21%.  It would not speed up the render.  A faster hard drive can help as well, but not as much as faster processors.  Switching from a USB2 thumb drive to your internal drive would boost render speeds.  Even if you were working at 1920x1080, it's unlikely that you'd need more than 4GB of RAM. If you happend ot be working at really large Composition sizes or have artwork that is really large (like 18MB still images), AE will tell you exaclty how much more RAM you need when it displays an "insuficient memory" dialog box.  If that was happening, then you'd want more RAM.
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    I'm curious, do you really hope that I choke?
    -Warren

  • After Effects CS6 - Very slow workflow

    Hi everyone, my first writing in adobe forums. I've contacted 3 adobe support agents, but I didn't get much help from them. Recently I switched from PC to Mac Pro, having Adobe Production Premium 5.5 for Windows and now upgraded to Adobe Production Premium 6.
    First I tried a trial of After Effects CC and I was surprised how slow it is. Now I'm using AE CS6 full version and it's a bit better, but still pretty dang slow. (The video I made for adobe support explaining the problem is here: http://www.youtube.com/watch?v=-jsZZpH0vYU )
    To try to cut long story short. In the video adove, I've created couple of text layers and couple of shape layers. Made them 3D. Added a camera too. When I move the camera, everything is refreshing extremly slow. It's like you're having 100 3D layers and very busy scene,
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    had these kind of problems in AE CS5.5. I tried everything, updated the software, updated my Mac OS, disabled global cache, even disabled multiprocessing etc. Btw, rendering is okay.
    Is this the way CS6 is made? Is it supposed to be slow? Because, literally I got an answer from the agent that AECS6 is designed like that, in other words, to be slow
    I really have no idea anymore how to make this work. I would like to get back to my lovely 5.5, but I only have license for Windows. If you guys could help me, I would really appriciate that.
    I use:
    * Mac Pro
    * 2 x 2,4 GHz 6-Core Intel Xeon
    * 64 GB 1333 MHz DDR3
    * ATI Radeon HD 5870 1024MB
    * 2TB HDD
    * 2 x Apple LED Cinema Display 27"
    * After Effects CS6 - 11.0.2.11
    * Mac OS X 10.8.4
    * I haven't had this problems ever before (using ae for quite some time)
    * At the moment no 3rd party plugins installed
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    Mirza

    You'll have to get used to creating Ram Previews and using AE's interface in the right way. You should really go through the getting started materials on the home page and take a look at the FAQ. AE is a layer based pixel calculating beast that will do a lot more to a movie at 60 frames per second than Photoshop will do on to a still image. After Effects is essentially Photoshop for movies with a lot more options.
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  • After Effects CS6 error: RAM Preview needs 2 or more frames to playback - any ideas please?

    Hi everyone,
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    As a test, I created a 3 and a half minute Sequence in Adobe Premiere CS6, and then imported this into After Effects CS6, and placed it on the AE timeline.
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    My only 'complaint' is how long the RAM Preview takes to load up the whole thing.
    I've been reading up on Multiprocessing and decided to try this to see if I can speed up the time it takes my RAM Preview to load up.
    So I looked at some recommendations from Adobe and read information on various forums including this one.
    My settings in the Memory Preferences are currently
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    • Reduce cache size when system is low on memory - unticked
    • After Effects Multiprocessing - ticked
    • Installed CPUs (processor cores) - 8
    • CPUs reserved for other applications - 6
    • RAM allocation per background CPU - 3GB
    • Actual CPUs that will be used - 2
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    I then pressed the stop button and then the play button - so now just playing the sequence briefly.
    And also added a new layer - into the timeline - just a simple shape.
    Then I tried a RAM Preview again.
    I found I could load up part of the sequence but not load the whole thing into RAM.
    I kept trying to get a RAM Preview and got this message
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    Eventually I quit and restarted After Effects and the problem went away temporarily and then came back when I tried again.
    I tried various changes to the Memory Preferences - trying 3GB available for other applications. This gave 13GB of my 16GB RAM to After Effects.
    This made it take slightly longer for the After Effects error to appear but it still appeared.
    I tried ticking Reduce Cache size in the Memory Prefs  - the After Effects error still appeared, so having read this is supposed to make the issue better I now leave it untucked, but as far as I can see ticked or untucked, it makes no difference, the problem remains.
    I've since tried -
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    But in the end, I always get the "After Effects error: RAM Preview needs 2 or more frames to playback" error.
    It might take less or more time for the message to show up, depending on the combination of settings, but in the end I always got the same message appearing.
    And I notice that I can RAM Preview less and less of the timeline. i.e. it becomes more blue than it does green and will load in only a small section of the timeline as opposed to the whole thing.
    Reading further, I tried Edit > Purge > Image Cache and Edit > Purge > All Memory but still get the error message.
    I also tried ensuring there were no other applications running e.g. Safari or Chrome or Firefox. And certainly not Photoshop or Premiere etc.
    Reading even further, I tried two Memory management applications - 'Memory Clean' and 'Purge.'
    Neither has had any effect - the After Effects error still appears.
    Then I went back into the Memory and Multiprocessing Preferences.
    I unticked Render Multiple Frames Simultaneously. And now the RAM Preview loads the whole 3 and half minute sequence in entirety, taking about 1 and half minutes to do so. It's working as perfectly as if I'd just quit and re-opened the application.
    Then I went back into the Memory and Multiprocessing Preferences.
    I reticked Render Multiple Frames Simultaneously.
    The chose Edit > Purge > All
    And tried a RAM Preview again. It loaded up in 25 seconds, but then, as previously, the error message came.
    I tried Edit > Purge All - no effect.
    And I tried going into the Media and Disk Cache Preferences and clicked Empty Disk Cache - still the problem remains.
    I understand from my reading that After Effects CS6 11.0.2 was intended to fix this issue but I'm on 11.0.4 and as far as I can tell, I still have it - assuming it's the same thing.
    As far as I can see, not using Multiprocessing allows me to work without these errors but take a bit longer to load the RAM Preview.
    However I'd like to be able to use Multiprocessing as it seems it can potentially speeds things up quite a lot. I realise I could just not use it and AE would work, but I'd rather be able to make use of a feature of the software if possible, especially if it will speed things up and make optimum use of the my computer's hardware.
    I've downloaded a trial copy of After Effects CC 2014. I'm still testing it but as far as I can see the RAM Preview error appears in this version of AE as well, but can take bit longer to show up in my experience.
    Thanks everyone - if anyone has any thoughts or advice I'd appreciate hearing your opinions.
    Kind regards,
    John

    You need to have much more RAM reserved for other applications and more CPUs reserved for other applications. Your current settings are crippling your performance.
    Read these:
    https://blogs.adobe.com/aftereffects/2009/12/performance-tip-dont-starve-yo.html
    http://blogs.adobe.com/aftereffects/2010/03/performance-tip-dont-oversched.html
    After you have adjusted your settings according to the recommendations on those pages, restart your computer and try again.

  • HP 15-d030nr: What Upgrades Do I Need To Make In Order To Be Able To Use Adobe After Effects CS6?

    HP 15-d030nr, what upgrades do I need to make in order to be able to use adobe after effects cs6?
    I installed Adobe After Effectss CS6 because I was told by HP Support that it would still work; it doesnt.  It is very slow, and locks up bad.  What upgrades do I need to do, or am I looking at having to go buy another labtop?  Also, can I do these upgrades myself - at what cost?
    **HP 15-d030nr**
    Hardware
    Product Name 15-d030nr
    Product Number F5X99UA
    Microprocessor 2.0GHz Intel Pentium N3510 Processor
    Microprocessor Cache 2MB L2 Cache
    Memory 4GB DDR3L SDRAM (1 DIMM)
    Memory Slots 2 user accessible
    Video Graphics Intel HD graphics
    Display 15.6-inch diagonal HD BrightView LED-backlit touchscreen display (1366x768)
    Hard Drive 500GB 5400RPM hard drive
    Multimedia Drive SuperMulti DVD burner
    Network Card 10/100BASE-T Ethernet LAN (RJ-45 connector)
    Wireless Connectivity 1x1 802.11b/g/n WLAN
    Sound HD Audio with stereo speakers
    Keyboard Full-size island-style keyboard with numeric keypad
    Pointing Device Touchpad supporting multi-touch gestures without on/off button
    External Ports Multi-format digital media card reader for Secure Digital cards 1
    SuperSpeed USB 3.0
    2 Universal Serial Bus (USB) 2.0
    1 HDMI
    1 VGA (15-pin)
    1 RJ-45 (LAN)
    1 Headphone-out/microphone-in combo jack Dimensions 1.11 in (H) x 14.88 in (W) x 10.20 in (D) Weight 4.96 lb Power 45W AC adapter
    3-cell 31WHr 2.8Ah lithium-ion polymer battery ID Mech Description Front facing HP TrueVision HD Webcam with integrated digital microphone
    **After Effects CC (2014) system requirements and language versions Windows**
    Intel Core2 Duo or AMD Phenom II processor with 64-bit support
    Microsoft Windows 7 with Service Pack 1, Windows 8, or Windows 8.1
    4 GB of RAM (8 GB recommended)
    5 GB of available hard-disk space; additional free space required during installation (cannot install on removable flash storage devices)
    Additional disk space for disk cache (10 GB recommended)
    1280 x 1080 display
    OpenGL 2.0–capable system
    QuickTime 7.6.6 software required for QuickTime features
    Optional: Adobe-certifi ed GPU card for GPU-accelerated ray-traced 3D renderer
    Internet connection and registration are necessary for required software activation, validation of subscriptions, and access to online services.*
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    This question was solved.
    View Solution.

    Your problem is that the program wants a good video card and a fast hard drive and lots of memory and you have none of the above. If you upgraded the RAM to 8 gigs and installed a solid state hard drive you might make the program useable but the real bottleneck  is going to be the Intel HD graphics, which cannot be upgraded. 
    You do have an open slot to add one 4 gig memory module. This is an easy relatively inexpensive upgrade. See here:
    https://www.youtube.com/watch?v=L7FvZ-JduRM
    http://www.crucial.com/usa/en/ct51264bf160b
    I would try this a step at a time. Next would be the solid state drive. That would cost maybe $150. Post back if you need more help. 
    If this is "the Answer" please click "Accept as Solution" to help others find it. 

  • Adobe After Effects CS6 cannot be opened because of a problem

    Hi,
    Sorry if I'm posting in the wrong place - I can't find sections navigation on these forums.
    Running Mac OSX 10.8.5
    I tried uninstalling AE CS6 and then reinstalling AE CS6 - same issue happened.
    AE was working fine until I tried to open it today. It's probably been a couple weeks since I last used it.
    I don't know if I'm able to get any help here. It' just an issue I don't know how to troubleshoot.
    Report below.
    Process:         After Effects [952]
    Path:            /Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/MacOS/After Effects
    Identifier:      com.adobe.AfterEffects
    Version:         11.0 (11.0)
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [226]
    User ID:         503
    Date/Time:       2014-04-19 13:48:12.009 -0400
    OS Version:      Mac OS X 10.8.5 (12F37)
    Report Version:  10
    Interval Since Last Report:          2714278 sec
    Crashes Since Last Report:           40
    Per-App Crashes Since Last Report:   4
    Anonymous UUID:                      F8624CC6-A1CF-AC8E-8BDA-BD8FD82496A2
    Crashed Thread:  0
    Exception Type:  EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000
    Application Specific Information:
    dyld: launch, loading dependent libraries
    Dyld Error Message:
      Library not loaded: @rpath/libcudart.dylib
      Referenced from: /Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/Frameworks/liboptix.1.dylib
      Reason: Incompatible library version: liboptix.1.dylib requires version 1.1.0 or later, but libcudart.dylib provides version 0.0.0
    Model: iMac13,2, BootROM IM131.010A.B05, 4 processors, Intel Core i7, 3.4 GHz, 16 GB, SMC 2.11f14
    Graphics: NVIDIA GeForce GTX 680MX, NVIDIA GeForce GTX 680MX, PCIe, 2048 MB
    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF4), Broadcom BCM43xx 1.0 (5.106.98.100.17)
    Bluetooth: Version 4.1.7f2 12718, 3 service, 13 devices, 3 incoming serial ports
    Network Service: Ethernet, Ethernet, en0
    Serial ATA Device: APPLE HDD WDC WD10EALX-408EA0, 1 TB
    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2
    USB Device: USB3.0 Card Reader, 0x0781  (SanDisk Corporation), 0xb6ba, 0x1a120000 / 7
    USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0x1a130000 / 4
    USB Device: Apple Optical USB Mouse, apple_vendor_id, 0x0304, 0x1a133000 / 6
    USB Device: Apple Keyboard, apple_vendor_id, 0x024f, 0x1a132000 / 5
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8511, 0x1a110000 / 3
    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2
    USB Device: hub_device, 0x0424  (SMSC), 0x2412, 0x1d180000 / 3
    USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 4
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x828b, 0x1d181300 / 7

    Todd,
    Thank you so much for your help!
    I am trying to follow your advice and install AE CS6 through the Creative Cloud application, but it seems that I can only install AE CC through the Creative Cloud application.
    The text on this page ( http://helpx.adobe.com/creative-cloud/help/install-cc-and-cs6-apps.html ) seems to indicate that I can choose a version to download, but when I navigate to the linked download page ( https://creative.adobe.com/products/aftereffects ), I am not given the option to choose which version to download. I can only download AE CC through Creative Cloud.
    Below is a screencap of what I see when I am on the download page - this differs from the screencap shown as an example on the page instructing me to go there.

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