After the upgrade to ios7.1, I'm unable to use personal hotspot. When I click setup it prompts me to contact my carrier to enable
After the upgrade to ios7.1, I'm unable to use personal hotspot. When I click setup it prompts me to contact my carrier to enable.
My gadget is iPhone 4
Hey Owinoc,
Thanks for the question. I understand that you are experiencing issues with Personal Hotspot since upgrading to iOS 7.1. The following resource may provide a solution:
iOS: Troubleshooting Personal Hotspot
http://support.apple.com/kb/TS2756
Basic troubleshooting
1. See if your iOS device, computer, and wireless plan all meet the system requirements for Personal Hotspot.
2. Make sure Personal Hotspot is on: Tap Settings > Cellular > Personal Hotspot.
3. Check the Internet connection on your iOS device: Tap Safari and load a new webpage.
4. If one connection type doesn't work, try another. For example, instead of connecting using Wi-Fi, use USB or Bluetooth.
5. Turn Personal Hotspot off and on: Tap Settings > Personal Hotspot or Settings > Cellular > Personal Hotspot.
6. Install the latest version of iOS.
7. Reset your network settings: Tap Settings > General > Reset > Reset Network Settings.
8. If you still see the issue, restore the iPhone.
If you're still experiencing issues, try the steps below. […]
Thanks,
Matt M.
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The Personal Hotspot feature is not available on the iPad 2. I have no idea how you could have been using it before as you claim. BTW, your screenshots do not show up.
System requirements
The table below lists the iPhone and iPad (Wi-Fi + Cellular models) capable of Personal Hotspot and which connections they can use to share cellular data with another device:
USB
Bluetooth
Wi-Fi
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✓
✓
✓
iPhone 3GS and iPhone 3G*
✓
✓
iPad (3rd generation or later) Wi-Fi + Cellular
✓
✓
✓
iPad mini Wi-Fi + Cellular
✓
✓
✓
* On iPhone 3G, Personal Hotspot is referred to as Internet tethering.
To connect to a Personal Hotspot, your device requires:
Wi-Fi: Support for 802.11g/n using WPA2 encryption.
USB: Mac or PC with iTunes 9.2 or later installed.
Bluetooth: Mac OS X v10.4.11 or Windows. -
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Checkout the article below for troubleshooting issues with Personal Hotspot.
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http://support.apple.com/kb/TS2756
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