After upgrading to iOS 8.2, my iTunes store crashing after selecting 'Films'.

When I open iTunes store and select 'Films', iTunes store crashes while loading. It is working fine on Music, Search, Tones filters. I think it started happening after upgrading OS to iOS 8.2.
I am on wi-fi.

Hello Wexxwoxx,
Welcome to the Apple Support Communities!
I understand that after you updated to iOS 8.2, while typing a message your iPhone seems to be locking itself. In this situation, there are a couple of different troubleshooting steps that I would recommend.
First, I would suggest closing the Messages application completely by using the instructions in the attached article below.
Force an app to close in iOS - Apple Support
After the Messages app is closed, I would recommend resetting your iPhone using the instructions in the next attached article. After the reset, open Messages fresh and attempt to use as you normally would.
Restart or reset your iPhone, iPad, or iPod touch - Apple Support
Have a great day,
Joe

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HT4623 Just upgraded to iOS7 on IPhone and ITunes Stores crashes.....how can i fix this?

Just upgraded to iOS7.02 and ITunes crashes. How can I fix this?

Hi leslie,
Welcome to the Support Communities!
To address this issue, I would suggest restarting and/or resetting the iPhone:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
If that does not resolve the issue, refer to page 146 in the iPhone User Guide to Reset All Settings:
iPhone User Guide for iOS 7
manuals.info.apple.com/MANUALS/1000/MA1565/en_US/iphone_user_guide.pdf
Cheers,
- Judy

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I Just notice this problem today, restart phone does not help!!!

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.

Why my ipad doesn't sync wi-fi since I upgraded to iOS 5.1 and iTunes 10.6.0.40?

why my ipad doesn't sync wi-fi since I upgraded to iOS 5.1 and iTunes 10.6.0.40? I have a pc running windows 7 and my Bonjour service is started. I use the Remote app (airplay) normally but the ipad doesn't appear listed in iTunes to sync wi-fi.

Is your iPad recognized by iTunes when connected to your computer via USB?
If so, does Sync with this iPad over Wi-Fi remain selected under the Summary tab for your iPad sync preferences with iTunes?

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After upgrade to ios7 on iPad mini, iTunes Store shows a blank white page. I ve rebooted, restored, reset, still not working.
Also having issues with some of my apps which I use to use every day before the upgrade. Nightmare....
What can I do to solve this problem?

You didn't mention which reset you tried that didn't work ...
Try this reset ...
Tap Settings > General > Reset > Reset All Settings
Then restart your iPad.
Try the iTunes Store.
No data is lost due to a reset.

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Hi,
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hey the sever is down for the moment try again latter tonight... we have been attepting and i eveen went to the apple store third Street Primonade and alejadnro could not help me he said to try soon
John

ITunes store crashing on iOS7

iTunes store crashes on launch on iOS7 for iPhone 5. Is this a known bug or and is there a fix. Want to give Apple some money in exchange for some music but unable to do so ;-)

Perform a "hard reset" on the device by pressing down and holding the home button and the sleep/wake button for up to 30secs. until you see a black screen with the Apple logo, then release.
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UK iTunes Store crash on iPod Touch

Hello.
Could someone in the UK who is using v1.1.3 of the iPod Touch software please check the following to see if you get the same error that I do:
1) go to the iTunes icon to enter the iTunes Store
2) go to the Genres tab
3) go to the More Genres entry
4) select Classical
Does the iTunes Store crash on your iPod Touch like it does on mine?
Thanks.

Hello,
Yes it does crash for me; good find.
I've left feedback:
http://www.apple.com/feedback/ipodtouch.html
cheers
mrtotes

ITunes Store crashing at launch after upgrade to iOS 7

Upgraded to iOS 7 today on my iPhone 4S. All is well, except iTunes Store now crashes upon launch. Is anyone else having this issue? Any suggestions on how to try to fix it?

Double click the Home button. Slide up with one finger on ALL your apps to close them.
Then, Press the Sleep/Wake button + Home button and hold 15 seconds or until you see the Apple logo.
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Remote app no longer working after upgrade to iOS 4.3 and iTunes 10.2.1 (1)

I am unable to use my Remote app 2.1.1 with my iTunes 10.2.1.
I recently updated all software/firmware as follows:
1st Gen iPad - iOS 4.3 (8F190)
iTunes - 10.2.1 (1)
Remote - 2.1.1
I am using an iMac circa 2005 (6.1)
Mac OS X 10.6.7
2.33 Ghz Intel Core Duo; 2 GB 667 MHz DDR2 SDRAM
Wirless Router: Netgear WNDR3400, SSIDs off, WMM enabled.
I have turned on Home Sharing on both iTunes and the Remote app.
I have made sure that both iMac and iPad are on same network.
I have made sure that iTunes is allowing incoming connections through the firewall settings in system preferences.
I have deleted and reinstalled both iTunes on the iMac and Remote app on the iPad.
I have trashed the preferences for iTunes.
I have gone to Settings on the iPad and turned on Home Sharing through the iPod app.
I no longer see "Automatically search for iPods, iPhones, or iPads" in the iTunes preferences...ANYWHERE.
I have reset the router.
I have reinstalled iTunes 10.1.1 - didn't work, re-updated to 10.2.1
Installed Mac OS X 10.6.7 combo update.
Nothing seems to work.
iTunes does not show my iPad when the Remote app is launched and gives me the 4 digit code to type in to pair it.
Anyone else having this issue?
Any solutions?
Thank you,

same issue iphone 4

Lost all apps after upgrade are they stored in the itunes store

lost all apps (700+) with the upgrade, twice! they totally diappeared off my computer. if i reinstall itunes will they come back? i didn't back up on the cloud (Stupid!). it's strange bcuz all my music and books r still there? plz help.

You can redownload these Apps via iCloud using the instructions in this Apple support document.
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ITunes Upgrade results in no access to ITunes Store

I've recently downloaded the latest version of Itunes (9.2.1.5) as since doing so I cannot access the ITunes Store. Prior to downloading this laterst version, I had no trouble with access. I've tried deleting the download and re-installing it, and I've tried just reinstalling it to "repair" any damaged or fragmented files. Nothing helps. I've tried rebooting, I've tried closing Itunes and re-opening, and I've tried clicking on Podcasts and then on Itunes Store. Again, nothing helps. The error I get is:
"ITunes could not connect to the Itunes Store. Network Connection timed out."
I ran the diagnostic and my connection to the internet was fine, the only red line failure I got was:
"Secure link to Itunes Store failed."
Everything else was fine. Again, I've never had this problem on this machine with any previous downloads.
I performed the download Saturday evening, so I thought that maybe Itunes Store was off line for maintenance or some other reason. But, at mid-day on Sunday, I'm still having the same issue, so I doubt it is the store. I've tried everything I can find on-line, and the bottom line is, nothing lets me have access to the Store.
In downloading the newer version of Itunes, I wasn't able to access it by opening the Itunes application. When I opened Itunes, I would get the dialogue box asking if I wanted to download the latest version of Itunes. When I clicked on the response to download the latest version, the dialogue box disappeared, but nothing was downloaded. So, I went to the Itunes webpage and downloaded from there.
I was doing other things on the computer while Itunes downloaded the new version, and it could have sat waiting for a response for some time. But, I had an active connection to the internet the whole time, and have not been without access since.
Basically, I'd like to know how to regain access to the Itunes Store with this latest version of Itunes. As a fallback, I'd like to revert back to my latest version that worked fine.
I'd be grateful for any help you can offer.
These are my system specs and the results of the last diagnostic.
Thanks
Microsoft Windows 7 Home Premium Edition (Build 7600)
HP-Pavilion GN553AA-ABA m9040n
iTunes 9.2.1.5
QuickTime 7.6.6
FairPlay 1.8.20
Apple Application Support 1.3
iPod Updater Library 9.2d4
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.1.0.62
Apple Mobile Device Driver not found.
Bonjour 2.0.2.0
Current user is not an administrator.
The current local date and time is 2010-08-29 11:22:13.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Video Display Information
NVIDIA, NVIDIA GeForce 8400 GS
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Description: USB Wireless 802.11 b/g Adaptor
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Description: Intel(R) 82566DC-2 Gigabit Network Connection
IP Address: 192.168.1.102
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Aug 29 11:04:07 2010
Lease Expires: Mon Aug 30 11:04:07 2010
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2010-08-28 19:24:40.
** CD/DVD Drive Tests **
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
F: HL-DT-ST DVD-RW GSA-H60L, Rev DC08
Drive is empty.
** Device Connectivity Tests **
iPodService 9.2.1.5 is currently running.
iTunesHelper 9.2.1.5 is currently running.
Apple Mobile Device service 3.1.0.0 is currently not running.
Universal Serial Bus Controllers:
Intel(R) ICH9 Family USB Universal Host Controller - 2934. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2935. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2936. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2937. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2938. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2939. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
LSI 1394 OHCI Compliant Host Controller. Device is working properly.
Most Recent Devices Not Currently Connected:
iPod shuffle (2nd Generation) running firmware version 1.0.4
Serial Number: 4H83648V3FL
** Device Sync Tests **
No iPod, iPhone, or iPad found.

Are you running any of Symantec's (Norton) or McAfee's Internet security products or anything similar, or an antivirus/antispyware application? There have been reports that some such utilities treat an upgrade to iTunes as a new application and can block the application from connecting. So you have to go in and reset the utility to allow iTunes. The same thing can happen if you upgrade the security product (this has particularly been a problem with recent McAfee upgrades).
Check the settings for your utility. If iTunes is still listed, remove and re-enable the exception for iTunes. Consult your utility's documentation for the appropriate procedure. If you have Norton, you can find instructions for that utility on Symantec's web page for iTunes. You may also need to check the built-in Windows firewall as well.
Hope this helps.

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lmichelou wrote:
Older Mac running 10.4.11.
this doesn't really tell us much about the specs of your older Mac
The iTunes is 8.
for a while you may get by installing iTunes 9.2.1. however, if you plan on purchasing a current iDevice, you will have no choice but to upgrade to iTunes 10.
to do so, you must either upgrade to OS X 10.5 or 10.6 - if your older machine is compatible - or use your new Mac.

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After upgrading to iOS 8.2, my iTunes store crashing after selecting 'Films'.

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