Agent in BCC

Hi Guys
what is an agent in BCC .what is the main use of agent in bcc
please give me clear picture on it

Hi,
Agent is a service that is running in a web server or ATG server and it takes care of the deployment in that server.
Please refer to the below link to get the basics of the target site.
Target Site Basics
And this link for more specifics about agent.
Publishing Agent
Publishing Web Agent
Hope this helps.
Keep posting the questions / updates.
Thanks,
Gopinath Ramasamy

Similar Messages

What is agent in bcc

Hi Guys
what is an agent in bcc and what is the main role of agent in bcc.

Agent does not necessarily mean CSC User
In terms of BCC/Content administraion
Two types of agents run on target sites:
Publishing agents run on the ATG servers. These agents are configured to manage deployment-related tasks for repository and file assets on the target site.
Publishing Web agents run on the Web servers. These agents are configured to manage deployment-related tasks for file assets on the target Web server.
refer to Content Administration programming Guide for more details
http://docs.oracle.com/cd/E35319_01/Platform.10-2/ATGContentAdminProgGuide/html/index.html
Thanks
Gareth
Please mark any update as "Correct Answer" or "Helpful Answer" if that update helps/answers your question, so that others can identify the Correct/helpful update between many updates.

Invalidate cache on agents using CacheInvalidation Listener from BCC

We have a stored procedure running from BCC server once the data load completes i want to clear the catalog cache from agents from BCC using CacheInvalidation Listener, how to configure CacheInvalidation Listener on agent side and send message from BCC server to invalidate the cache.
on oracle API i saw invalidateAllCaches() , method how can i trigger this from the BCC server on the agent server?
Edited by: 946140 on Dec 1, 2012 4:12 AM

I think you can try invoking cache invalidator client. Refer this:
http://docs.oracle.com/cd/E24152_01/Platform.10-1/ATGRepositoryGuide/html/s1018invokethecacheinvalidatormanuall01.html
Note that you would have to include <ATG>/DAS/lib/classes.jar in classpath while invoking the client class.

BCC Production Agent...Deployment...Stopped...javax.ejb.ObjectNotFound

I am onto the 3rd day of a nasty problem getting our BCC ProductionAgent unstuck. Unfortunately, a series of direct SQL bad-advice has removed the Project that is causing the problems from the ATGPUB database, but the Agent is convinced it still has deployment work to do and is not allowing me to Cancel the Project and get the ProductionAgent back in line. I would like to know how I can just tell the Agent it is done...delete the Agent entirely...create a new one to take its place....do a Full Deployment on it and get the whole Publishing thing working again.
Currently, when I attempt Cancel the current Deployment from BCC, the ATGPublishing server.log produces long stacktraces like...
<pre>
2012-03-28 19:42:54,056 ERROR [nucleusNamespace.atg.epub.deployment.DeploymentFormHandler] (http-0.0.0.0-8180-1)
CAUGHT AT:
CONTAINER:atg.deployment.common.DeploymentException:      ; SOURCE:javax.ejb.ObjectNotFoundException
at atg.deployment.common.ResourceUtil.exception(ResourceUtil.java:373)
</pre>
...if I try instead to "Resume" it, the stacktrace is shorter, but essentially the same...
<pre>
2012-03-28 19:52:23,893 ERROR [nucleusNamespace.atg.epub.DeploymentServer] (Thread-419)
CAUGHT AT:
CONTAINER:atg.deployment.common.DeploymentException:      ; SOURCE:javax.ejb.ObjectNotFoundException
     at atg.deployment.common.ResourceUtil.exception(ResourceUtil.java:373)
     at atg.deployment.server.DeploymentServer.fetchProject(DeploymentServer.java:2259)
     at atg.deployment.server.DeploymentServer.fetchProjects(DeploymentServer.java:2286)
     at atg.deployment.server.Deployment.verifyParameters(Deployment.java:2260)
     at atg.deployment.server.Deployment.run(Deployment.java:1668)
     at java.lang.Thread.run(Thread.java:636)
Caused by: javax.ejb.ObjectNotFoundException
     at atg.repository.tojava.runtime.RJSupport.executeRqlStatementForOne(RJSupport.java:1103)
     at atg.epub.project._ProjectHome_ReposImpl.findById(_ProjectHome_ReposImpl.java:71)
     at atg.deployment.server.DeploymentServer.fetchProject(DeploymentServer.java:2252)
     ... 4 more
</pre>
How can I just make this Agent abandon this deployment attempt and let me Full Deploy on it and get on with my life?
As always, any help is greatly appreciated.

That seems to have done the trick. Thanks. Now I'm just waiting for a Full Deployment of the Production instance. I hope this works.

BCC error "Failed to connect to agent"

Hi ,
I am trying to start the BCC module with B2B application as the production.I am using the default B2B application Motorprise provided with ATG.The production server is up and running fine. But the when I start the BCC it starts but am not able to deploy. The initial deployment is not done . The agent goes into error state with the error "Transport Uninstantiated". No snapshot ID is generated since the initial deployment has not occured.
It gives the following error.
15:00:00,767 WARN [DeploymentServer] Failed to connect to agent 'PubAgent'. This agent not allowed to be absent for a deployment. The server will continue attempts to intialize the connection. Set loggingDebug to true for continued exception and stacktrace logging.
15:00:30,762 WARN [DeploymentServer] Failed to connect to agent 'PubAgent'. This agent not allowed to be absent for a deployment. The server will continue attempts to intialize the connection. Set loggingDebug to true for continued exception and stacktrace logging.
15:01:00,789 WARN [DeploymentServer] Failed to connect to agent 'PubAgent'. This agent not allowed to be absent for a deployment. The server will continue attempts to intialize the connection. Set loggingDebug to true for continued exception and stacktrace logging.
15:01:30,706 WARN [DeploymentServer] Failed to connect to agent 'PubAgent'. This agent not allowed to be absent for a deployment. The server will continue attempts to intialize the connection. Set loggingDebug to true for continued exception and stacktrace logging.
15:02:00,780 WARN [DeploymentServer] Failed to connect to agent 'PubAgent'. This agent not allowed to be absent for a deployment. The server will continue attempts to intialize the connection. Set loggingDebug to true for continued exception and stacktrace logging.
15:02:30,698 WARN [DeploymentServer] Failed to connect to agent 'PubAgent'. This agent not allowed to be absent for a deployment. The server will continue attempts to intialize the connection. Set loggingDebug to true for continued exception and stacktrace logging.
When loggingDebug in /atg/epub/DeploymentServer/
is set to true it gives the following stacktrace.
CAUGHT AT:
CONTAINER:atg.deployment.common.DeploymentException: could not instantiate RMI server-side agent transport with URI 'rmi://ProductionServer:8860/atg/epub/AgentTransport'; SOURCE:CONTAINER:atg.deployment.common.DeploymentException: A system error was encountered trying to lookup the RMI URI 'rmi://ProductionServer:8860/atg/epub/AgentTransport'.; SOURCE:java.rmi.NotBoundException: atg/epub/AgentTransport
at atg.deployment.common.ResourceUtil.exception(ResourceUtil.java:373)
at atg.deployment.server.Topology.createRMIAgentTransport(Topology.java:488)
at atg.deployment.server.Topology.createAgentTransport(Topology.java:408)
at atg.deployment.server.AgentRef.initializeTransport(AgentRef.java:390)
at atg.deployment.server.Target.initializeAgents(Target.java:489)
at atg.deployment.server.Target.initializeAgents(Target.java:466)
at atg.deployment.server.queue.DeploymentFulfiller.handleNextJobForTarget(DeploymentFulfiller.java:487)
at atg.deployment.server.queue.DeploymentFulfiller.performScheduledTask(DeploymentFulfiller.java:323)
at atg.service.scheduler.Scheduler$1handler.run(Scheduler.java:535)
Caused by: CONTAINER:atg.deployment.common.DeploymentException: A system error was encountered trying to lookup the RMI URI 'rmi://ProductionServer:8860/atg/epub/AgentTransport'.; SOURCE:java.rmi.NotBoundException: atg/epub/AgentTransport
at atg.deployment.common.ResourceUtil.exception(ResourceUtil.java:373)
at atg.deployment.server.RMIServerAgentTransport.<init>(RMIServerAgentTransport.java:99)
at atg.deployment.server.Topology.createRMIAgentTransport(Topology.java:480)
... 7 more
Caused by: java.rmi.NotBoundException: atg/epub/AgentTransport
at sun.rmi.registry.RegistryImpl.lookup(RegistryImpl.java:106)
at sun.rmi.registry.RegistryImpl_Skel.dispatch(Unknown Source)
at sun.rmi.server.UnicastServerRef.oldDispatch(UnicastServerRef.java:386)
at sun.rmi.server.UnicastServerRef.dispatch(UnicastServerRef.java:250)
at sun.rmi.transport.Transport$1.run(Transport.java:159)
at java.security.AccessController.doPrivileged(Native Method)
at sun.rmi.transport.Transport.serviceCall(Transport.java:155)
at sun.rmi.transport.tcp.TCPTransport.handleMessages(TCPTransport.java:535)
at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run0(TCPTransport.java:790)
at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run(TCPTransport.java:649)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
at java.lang.Thread.run(Thread.java:619)
at sun.rmi.transport.StreamRemoteCall.exceptionReceivedFromServer(StreamRemoteCall.java:255)
at sun.rmi.transport.StreamRemoteCall.executeCall(StreamRemoteCall.java:233)
at sun.rmi.server.UnicastRef.invoke(UnicastRef.java:359)
at sun.rmi.registry.RegistryImpl_Stub.lookup(Unknown Source)
at java.rmi.Naming.lookup(Naming.java:84)
at atg.deployment.server.RMIServerAgentTransport.<init>(RMIServerAgentTransport.java:97)
... 8 more
<and goes on reappearing>
I beleive that this error occurs only if the production is not running or if there are some issues with it. But I have checked and the production is running fine.
Please do help me out. Is there any compatability issues between BCC and B2B? Has anyone used BCC for a B2B application?

If you are sure that host and rmi port is correct, then check if PublishingAgent is running in prod server or not.
Go to /atg/epub/DeploymentAgent in dyn/admin of production. If you have that component then good.
Otherwise there could be that u might have multi-home servers which more than one IP. From the logs find the host the rmi server is listening to.
Peace
Shaik

Error while deploying project from BCC

Hi Experts,
I am trying to deploy a project from BCC. While deploying i'm getting following error.
CONTAINER:atg.process.ProcessException; SOURCE:atg.epub.project.AssetLockException: Failed to approve the project TRE-2013413193927 (id: prj550001) for deployment. Unable to obtain exclusive locks to one or more assets. Use the Lock Conflicts page to determine which assets are locked by other projects.
I checked lock assets, but there was no assets.
Can any one help me to resolve this issue..
Thanks & Regards,
Murali

In previous project we deployed same assets, but we deleted that project from DB(tables). Now there is no project with these assets.Probably you deleted the project which was not completed and so it might have been holding some asset locks. You might want to check the corresponding data in avm_asset_lock table in CA schema. Look out for the data corresponding to project's workspace-id in this table, clear that and then try to resume your deployment.
"/atg/commerce/catalog/ProductCatalog" is configured for deployment to this target by another Content Administration cluster named "DEV_ENV". You must ensure that only one Content Administration cluster is responsible for each repository in a given target. Looks that something is mixed up in your deployment topology. May be it was deleted and reinitialized without clearing previous cluster data. Go to /atg/epub/DeploymentAgent in dyn/admin component browser and check the details like: agent's deployment state, deployment mode, current live data store, cluster status etc. Try removing stale cluster from DeploymentAgent using the delete option provided there. Also remove stale cluster data from Publishing Web agent (if present) by navigating to <ATG>/home/PublishingWebAgent/data and deleting a file which might be there with a name like cluster-stat-oldCluster.

Changes are not reflected in Staging or Production Database - BCC

Hi,
I changed an asset from product catalog and able to see successful deployment in BCC. But, I am not able to see the changes in Staging or Production database.
I see only changes in Versioned Database.
Did the following things to see if thee is any error but there is no error during this operations.
1) Enabled all the logs for DeploymentManager, DeploymentServer.
2) Ran the CatalogMaintenanceService.
Please help me in resolving this issue.
Thanks,
DKAP

Adding to Desai, check for the repository mapping in agents, i.e in your production agent, you need to map the repositories to production repositories. For example ProductCatalog should be mapped to ProductCatalogproduction, similarly in Staging agent as well.
Cheers
R

BCC push taking more time

Hi Experts,
We are using ATG 9.4 and we have around 70 thousand products, i think its not large number. but when we push projects from BCC it is taking more time.
here is my problem- we have 2 data centeres ,each data centere is having around more than 100 instances (agents) . we need to push to each data center. BCC is taking more time to push(hours). can you suggest me , what best can be done to avoid those issues. any soulution would be much appreciated
Thanks
Krish

We usually find performance problems can be traced back to the database layer.
Have you considered cleaning up the versioned schemas, either by using the OOTB purging functionality:
http://docs.oracle.com/cd/E26180_01/Platform.94/ATGCAProgGuide/html/s1301purgingassetversions01.html
or a complete rebaselining of your Publishing environment
For the two data centres you may want to consider using a product like GoldenGate
FAQ: Using Oracle GoldenGate with Oracle Commerce (Doc ID 1670439.1)
https://support.oracle.com/rs?type=doc&id=1670439.1
Whitepaper: Oracle ATG Web Commerce Maximum Availability Architecture (MAA) on Exadata and Exalogic (Doc ID 1590928.1)
https://support.oracle.com/rs?type=doc&id=1590928.1
++++
Thanks
Gareth
Please mark any update as "Correct Answer" or "Helpful Answer" if that update helps/answers your question, so that
others can identify the Correct/helpful update between many updates.

Call Center Agent's Need to See Sent Mails in Their Inbox

Hi Gurus
I am looking for a way to allow the sent mails to be seen and viewed in the Call center agents inbox on the Web UI.
We are using EHP1 is the above mention possible for us?
Many Thanks in Advance
Vikas

What about sending them to himself as BCC automatically? That would be a small change.
Best regards,
Thomas Wagner

Read body message from transport agent with c#

How can I get the email body of a message from a transport agent?. I can get easily the subject of a message, also I need to get the recipients, sender, cc, cco, bcc.
I been reading and looks like I need to use an array of bytes and something like that. Also looks like i need to write first the body in a text plain file but I dont know how can I do it and why I need to. Any body could help me.
Best regards for all.

You can get the details using following POP3 RFC
https://www.ietf.org/rfc/rfc1939.txt
Muthukrishnan Ramasamy
net4.rmkrishnan.net
Use only what you need, Reduce global warming

ATG+ CRS Error in ATGPublishing server, access not allowed to BCC

Hi,
After the installation of ATG 10.0.3 and Commerce Reference Store on Weblogic, using CIM, I started both ATGProduction and ATGPublishing without trouble. I can access the store (http://localhost:7003/crs/storeus) and dynamo administration console (http://localhost:7003/atg/dyn) but when I try to access BCC (http://localhost:7005/atg/bcc) the web browser shows an error (page can´t be displayed). I have copied the error that appears in the log ATGPublishing.log
I would be very grateful if someone could solve this issue. Thanks in advance
Regards,
Iñigo
Log error:
###<Oct 19, 2011 9:46:17 AM CEST> <Error> <HTTP> <atgappserver> <ATGPublishing> <[ACTIVE] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1319010377001> <BEA-101017> <[ServletContext@1961981706[app:ATGPublishing.ear module:/atg path:/atg spec-version:null], request: weblogic.servlet.internal.ServletRequestImpl@49982a03[
GET /atg/bcc HTTP/1.1
Accept: application/x-ms-application, image/jpeg, application/xaml+xml, image/gif, image/pjpeg, application/x-ms-xbap, application/vnd.ms-excel, application/vnd.ms-powerpoint, application/msword, */*
Accept-Language: es-ES
User-Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; MS-RTC LM 8; InfoPath.3; managedpc)
Accept-Encoding: gzip, deflate, peerdist
Connection: Keep-Alive
Cookie: DYN_USER_ID=140000; DYN_USER_CONFIRM=c2d08d3eb51f5945b8e444d80628b112; ADMINCONSOLESESSION=z6MYTp2Q7Y4s4b3yHQGNPrwS15LmJBZvlLYxhSXvktyFvqfbgJyl!1748133635; JSESSIONID=01p6Tp1J2Y2QPllJJdT7WXvpQSTyq05Mp12FNqY7YMs27QSqtp2V!991620916
X-P2P-PeerDist: Version=1.0
]] Root cause of ServletException.
javax.servlet.ServletException: PageFilter: cannot get a start request servlet.
     at atg.filter.dspjsp.PageFilter.doFilter(PageFilter.java:287)
     at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
     at atg.servlet.GenericFilterService.doFilterChain(GenericFilterService.java:599)
     at atg.servlet.GenericFilterService.handleDoFilter(GenericFilterService.java:462)
     at atg.servlet.GenericFilterService.doFilter(GenericFilterService.java:409)
     at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
     at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3715)
     at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3681)
     at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
     at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
     at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2277)
     at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2183)
     at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1454)
     at weblogic.work.ExecuteThread.execute(ExecuteThread.java:209)
     at weblogic.work.ExecuteThread.run(ExecuteThread.java:178)
>
####<Oct 19, 2011 9:46:17 AM CEST> <Info> <ServletContext-/atg> <atgappserver> <ATGPublishing> <[ACTIVE] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <> <1319010377046> <BEA-000000> <JspServlet: param verbose initialized to: true>
####<Oct 19, 2011 9:46:17 AM CEST> <Info> <ServletContext-/atg> <atgappserver> <ATGPublishing> <[ACTIVE] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <> <1319010377046> <BEA-000000> <JspServlet: param packagePrefix initialized to: jsp_servlet>
####<Oct 19, 2011 9:46:17 AM CEST> <Info> <ServletContext-/atg> <atgappserver> <ATGPublishing> <[ACTIVE] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <> <1319010377046> <BEA-000000> <JspServlet: param compilerclass initialized to: null>
####<Oct 19, 2011 9:46:17 AM CEST> <Info> <ServletContext-/atg> <atgappserver> <ATGPublishing> <[ACTIVE] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <> <1319010377046> <BEA-000000> <JspServlet: param compileCommand initialized to: javac>
####<Oct 19, 2011 9:46:17 AM CEST> <Info> <ServletContext-/atg> <atgappserver> <ATGPublishing> <[ACTIVE] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <> <1319010377047> <BEA-000000> <JspServlet: param compilerval initialized to: javac>
####<Oct 19, 2011 9:46:17 AM CEST> <Info> <ServletContext-/atg> <atgappserver> <ATGPublishing> <[ACTIVE] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <> <1319010377047> <BEA-000000> <JspServlet: param pageCheckSeconds initialized to: 1>
####<Oct 19, 2011 9:46:17 AM CEST> <Info> <ServletContext-/atg> <atgappserver> <ATGPublishing> <[ACTIVE] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <> <1319010377047> <BEA-000000> <JspServlet: param encoding initialized to: null>
####<Oct 19, 2011 9:46:17 AM CEST> <Info> <ServletContext-/atg> <atgappserver> <ATGPublishing> <[ACTIVE] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <> <1319010377047> <BEA-000000> <JspServlet: param superclass initialized to null>
####<Oct 19, 2011 9:46:17 AM CEST> <Info> <ServletContext-/atg> <atgappserver> <ATGPublishing> <[ACTIVE] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <> <1319010377047> <BEA-000000> <JspServlet: param workingDir initialized to: /mnt/opt/atguser/weblogic/user_projects/domains/base_domain/servers/ATGPublishing/tmp/_WL_user/ATGPublishing.ear/j3704z>
####<Oct 19, 2011 9:46:17 AM CEST> <Info> <ServletContext-/atg> <atgappserver> <ATGPublishing> <[ACTIVE] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'> <<anonymous>> <> <> <1319010377048> <BEA-000000> <JspServlet: initialization complete>
####<Oct 19, 2011 9:46:17 AM CEST> <Error> <Kernel> <atgappserver> <ATGPublishing> <[ACTIVE] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1319010377915> <BEA-000802> <ExecuteRequest failed
java.lang.NullPointerException.
java.lang.NullPointerException
     at atg.taglib.dspjsp.PageTag.doCatch(PageTag.java:734)
     at atg.taglib.dspjsp.elwrap.PageTagWrapper.doCatch(PageTagWrapper.java:36)
     at jsp_servlet.__error._jspService(__error.java:405)
     at weblogic.servlet.jsp.JspBase.service(JspBase.java:34)
     at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
     at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
     at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:300)
     at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:183)
     at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:523)
     at weblogic.servlet.internal.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:253)
     at weblogic.servlet.internal.ServletResponseImpl.sendError(ServletResponseImpl.java:720)
     at weblogic.servlet.internal.ServletResponseImpl.sendError(ServletResponseImpl.java:591)
     at weblogic.servlet.internal.ErrorManager.handleException(ErrorManager.java:150)
     at weblogic.servlet.internal.WebAppServletContext.handleThrowableFromInvocation(WebAppServletContext.java:2348)

You were right. Some errors where displayed when launching ATGPublishing, some tables where missing. I made the imports again and everything went OK.
Thank you!

Data modified in Bcc

HI Guys,
What is the main difference in modifying data in Bcc and Acc
Will we loss date if modify in Acc after any deployment done in Bcc ?

When u modify the data from BCC, it will store it in version schema. Only when u publish project it will go to CATA, CATB. BCC will use repository mapping configured on agent to publish the changes.
Eg: ProductCatalog to ProductCatalog_production in repository mapping. When u do changes in Catalog changes are saved to version schema referred by ProductCatalog. When these changes are published BCC will update CATA,CATB referred by ProductCatalog_production.
Hope this will help.
Gopi

Uccx email agent - supervisor approval before mail is sent

Hi,
we have one customer that would like to make upgrade of their contact center to new version (probably uccx8) and email agent functionality seems very interesting to them. But they would like to know if is it possible that supervisor approve outgoing mail before it is really sent?
so, if email agent gets an email and he answers it, is it possible that answer first goes to supervisor for re-check and afterwards it is sent to a customer?
Also, they would like to know if it is possible to get history call for every inbound call from the same customer? they have some customers that are calling almost every month for the same thing and they would like "to be prepared" for them when they are calling next month
any idea would be appreciated.
BR,
Jelena

There is not a supervisor approval queue as there was in EIM. You can have the server BCC an address on all replies however. If you created a supervisor review mailbox and used that, they would at least be able to review and coach on any mistakes.
I'm not sure whether you're referring to the agent getting a call history from that caller; or, seeing patterns in historical reports. If the former, not through CAD; however, you may be able to do an integration with their CRM product so that a record is stored for each call. If the later for historical reporting, some of the raw data is there (e.g. calling number) but there are no reports specifically geared toward showing it. I typically suggest that the IVR prompt the caller for an account number and store that into the database using Enterprise Data which provides more confident data. Either way you would likely want to build a custom report to see what you want. This is explained in the Historical Reporting Administrator and Developer Guide.

BCC ProdAgent deployment error

Hi All,
Getting the below error when trying to do the initaial deployment for CRS, ATG10.1.1. and Jboss 5.1EAP.
13:58:41,109 WARN [DeploymentServer] Failed to connect to agent 'ProdAgent'. This agent not allowed to be absent for a deployment. The server will continue attempts to intialize the connection. Set loggingDebug to true for continued exception and stacktrace logging.
13:59:11,109 WARN [DeploymentServer] Failed to connect to agent 'ProdAgent'. This agent not allowed to be absent for a deployment. The server will continue attempts to intialize the connection. Set loggingDebug to true for continued exception and stacktrace logging.
13:59:41,109 WARN [DeploymentServer] Failed to connect to agent 'ProdAgent'. This agent not allowed to be absent for a deployment. The server will continue attempts to intialize the connection. Set loggingDebug to true for continued exception and stacktrace logging.
14:00:11,093 WARN [DeploymentServer] Failed to connect to agent 'ProdAgent'. This agent not allowed to be absent for a deployment. The server will continue attempts to intialize the connection. Set loggingDebug to true for continued exception and stacktrace logging.
14:00:41,109 WARN [DeploymentServer] Failed to connect to agent 'ProdAgent'. This agent not allowed to be absent for a deployment. The server will continue attempts to intialize the connection. Set loggingDebug to true for continued exception and stacktrace logging.
14:00:44,078 WARN [loggerI18N] [com.arjuna.ats.internal.jta.recovery.xarecovery1] Local XARecoveryModule.xaRecovery got XA exception javax.transaction.xa.XAException: Error trying to connect to provider java:/DefaultJMSProvider, XAException.XAER_RMERR
14:00:44,078 WARN [loggerI18N] [com.arjuna.ats.internal.jta.recovery.xarecovery1] Local XARecoveryModule.xaRecovery got XA exception javax.transaction.xa.XAException, XAException.XAER_RMERR
14:00:44,078 WARN [loggerI18N] [com.arjuna.ats.internal.jta.recovery.xarecovery1] Local XARecoveryModule.xaRecovery got XA exception javax.transaction.xa.XAException, XAException.XAER_RMERR
14:00:44,078 WARN [loggerI18N] [com.arjuna.ats.internal.jta.recovery.xarecovery1] Local XARecoveryModule.xaRecovery got XA exception javax.transaction.xa.XAException, XAException.XAER_RMERR
14:00:44,093 WARN [loggerI18N] [com.arjuna.ats.internal.jta.recovery.xarecovery1] Local XARecoveryModule.xaRecovery got XA exception javax.transaction.xa.XAException, XAException.XAER_RMERR
14:01:11,109 WARN [DeploymentServer] Failed to connect to agent 'ProdAgent'. This agent not allowed to be absent for a deployment. The server will continue attempts to intialize the connection. Set loggingDebug to true for continued exception and stacktrace logging.
Getting this messgae in the Deployment Administration Overview page of BCC:
Production Inaccessible ? Not Deploying Agent "ProdAgent" in error state

There is some issue with JBoss here, "Error trying to connect to provider java:/DefaultJMSProvider, XAException.XAER_RMERR". Check the below thread
https://community.jboss.org/thread/146652
Cheers
R
Edited by: Rajeev_R on Feb 22, 2013 3:22 AM

BCC failure in CRS

Hi,
I have installed latest version of JDK and Weblogic for 64 bit windows. Performed fresh installation and was successful till the last step as mentioned in the http://docs.oracle.com/cd/E2263001/CRS.1002/pdf/ATGCRSInstall.pdf_
While configuring the full deployment for BCC i.e. after creating the site and agent and publishing the results, I encountered the below issue.
Message Detail:
CONTAINER:atg.deployment.file.DeploymentSourceException: IOException while reading file /atg/registry/data/scenarios/recorders/profileupdate.sdl; SOURCE:deploymentFileCommandIOExcReadFile: level 4: IOException while reading file /atg/registry/data/scenarios/recorders/profileupdate.sdl atg.deployment.file.DeploymentSourceException: IOException while reading file /atg/registry/data/scenarios/recorders/profileupdate.sdl at atg.deployment.file.FileWorkerThread.handleError(FileWorkerThread.java:1256) at atg.deployment.file.FileWorkerThread.runCommand(FileWorkerThread.java:740) at atg.deployment.file.FileWorkerThread.processMarkerForAddUpdatePhase(FileWorkerThread.java:420) at atg.deployment.DeploymentWorkerThread.processMarkerPhase(DeploymentWorkerThread.java:534) at atg.deployment.DeploymentWorkerThread.run(DeploymentWorkerThread.java:307)
Can anyone please help me on this. Thanks in advance!
-Mohammed

Can you do a
DELETE FROM epub_file_asset;
in publishing schema.
Also can you remove the tmp, data and work folders from your jboss server.
Restart the servers and try deploying.
Thanks

Agent in BCC

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