Agent selection question

Hi,
when I use wizard to create an Agent selection dialog it asking for Task ID. This task should be with the program that has GUI.
What if I need to create agent selection screen to select an agent for the step without the task
( Yes, No selection step for example ).
I tried to use Dispatch function from WF_TASK in custom TS but it doesn't popup.
May be there is FM that can display my custom list and return selected item?
Any advise will be appreciated.
Thatk you.

Hi Mike,
I have Yes/No selection task. I need to assign an agent to whom this Yes/No selection task will go.
When I use Wizard to insert Agent Selection screen it creates activity step which screwing up
my work flow. I need to jump to Yes/No selection task not to activity step created by wizard.
If i delete that activity step Agent Selection screen stops working.
Is there a workaround for this problem?
Thank you.

Similar Messages

How to display list in Agent Selection Screen?

Hi,
I am using DISPATCH method in Agent Selection screen ( obj. type WF_TASK ).
In description it says that this method could display a list of users but
in reality it displays only one item.
If anyone was able to display a list would you share how to do it?
Thank you.

I think you will need to give more information. What does your binding look like, what are the possible agents for the task you give in the binding? This last one if you get a list or search functionality.
Regards,
Martin

Wrong speech agent selected

Hi all,
I feel sort of stupid posting this, but here goes. In
converting text to speech, I accidentally selected the "don't show
this again" box in the speech agent selection dialog box. Only
problem is, it was pointed to Kate, and I prefer Paul.
Now the only way I see to change it is to go to Audio >
Speech Management and change it slide by slide.
Is there a way to change my 'default' speech agent to Paul,
since it now doesn't show me the selection dialog box when I
convert text to speech?
Thanks!

Hi Melissa
Perhaps try looking in this location:
Click Edit > Preferences... > Global node > General
Settings node and click the Confirmation messages... button.
See if the check box in the lower left corner labeled "Speech
selection" has been cleared. If so, click it and dismiss the
dialogs.
Hopefully that will bring back the choice.
Cheers... Rick

ESS Leave request - Agent selection @ &Agent_0001.Agents&

Hi,
when i apply a leave request from ESS it triggers workflow WS12300111. In the agent selection of the task TS12300097 use the expression &Agent_0001.Agents& to send the work item to UWL. I just want to know where this container is populated from.
The container BOR of AAGENT has &Agent_0001.Agents& to send the workitem.
Please clarify.
Thanks!
Richard A

Ok. I will try to clarify it. Try the following,
Goto PFTC -> Choose "Workflow Template" from the drop down -> Enter the workflow template id "12300111" in the text box -> now click on "change" button -> Now goto the menu addional data -> agent assignment -> maintain -> select the task text -> and set it as general task.
I guess you have done the same for the standard task TS12300097 but failed to do it for the workflow template (WS12300111). Or have you done it already?
I hope this shud be the problem as you have problem in initiating the workflow and not while approving the workflow.
Also once you make this change "Refresh your buffers" once before checking it out.
Thanks,
Prasath N

Ad-hoc agent selection

Our purchase req release workflow requires the creator to select the approver, ad-hoc agent selection seems to be the obvious option. I had a go using the 'Ad hoc: Include 'Select Editor' wizard, but it didn't work as hoped.
Could someone please take me through the major steps I should take using this function?
Many thanks,
Kathryn

I found the way.

No Agents selected

Hello All,
I have a Decision task in my workflow, for that decision task agent, i have s container field "Agent" and i am mentioning it through expression.
Now i am triggering the workflow through 'SAP_WAPI_START_WORKFLOW' and setting the agent value through 'INPUT_CONRAINER'.
But when i check for the agents for this decision task, it is saying 'No Agents selected'.
Please help.
Thanks,
Krish.

Hello,
Probably the field that you added in the Workflow container is empty and does not contain any value. Make sure that the binding is generated properly from the Workflow container to the decision task. Also, ensure that the Import / Export checkbox is checked in the properties of the Agent container element.
Hope this would fix your issue.
Regards,
Venkata Phani Prasad K

Agent Selection/Routing Question

Hello:
I wanted to run a question by the group to get some feedback on a question I have surrounding Agent routing within UCCX (8.5 su4).
Here is the setup of the environment:
CSQ1: General
Routing Criteria: LAA
CSQ2: Spanish
Routing Criteria: Most Skilled
Agent1
has Skills of General and Spanish.
Their competency is the same within both skills.
Question: Calls are in queue for both CSQ's, although the call in the spanish CSQ has been in queue longer. And agent 1 goes ready. Whats currently happening is that agent 1 is getting another call from the General Queue as opposed to getting it from the spanish queue.
How do I ensure that agent 1 gets the call from the spanish CSQ over the general CSQ? Each CSQ needs to keep the Routing Criteria the same.
My thought is that it has to be one of these two items, if not a combination of both.
Decrease the Competency of all General agents to a (5) and Making the Spanish competency higher then 5.
in the script, for Spanish Calls use the Set Priority Node to increase Spanish queued calls to be at like a 5, to ensure all spanish calls have a higher priority then general Calls.
Any feedback would be appreciated!

Hi Sean
All calls on the system if you are not using priority steps already should be answered FIFO... provided that there are agents available in the queue that the first call came in (i.e. they meet the minimum competency). Competency, skills/LAA and all those algorythms only affect who gets the call, not which one is served first. The exception to that is if the competency excludes some agents from the CSQ completely.
So a call that arrives in 'Spanish' first should be routed to agents first, as long as there are agents available. Does the same apply if the agent is 'ready' but on a call for example? E.g. call voicemail as the agent, then put a call in to spanish, then one in general, and see which one comes through first.
Priority will work, but will mean that Spanish calls alway queue jump. Priority is absolute, so a p2 call will jump in front of all other lower-priority calls regardless of how long they have been there.
If you just want first-come-first-served, then that's what you should have by default.
Aaron

Parameter selection question

I want to make a report that gives the user the option to do one of following:
(1) Select Top 5 Used Profile IDs
(2) Select Top 5 Random Profile IDs
(3) Choose Up to 5 Desired Profile IDs
How can I make a parameter that once selected will either, with option 1 or 2 pass the selected IDs from a SQL Command, or with option 3 to select the profile IDs themselves? Is this possible?
I am using CR 11.5 and this will be implemented with the Viewer through a front-end application.

hi Wesley,
you'd really need to post this question to a forum particular to your database. Commands are written in your db syntax.
mostly you'd need to know if your database actually supports a row level random function for the option number (2). some db's don't...i.e. they support a query level random function where the random number is a single number per query versus a different number for each row. if that's the case you'll need to look for a workaround particular to your db.
for the other options look into seeing whether or not your database supports a CASE statement for the ORDER BY clause and the WHERE clause as you'd need to either use the WHERE clause for picking 5 user entered profile ID's or the ORDER BY clause to get the Top 5 Used Profile ID's.
so given your db and version this type of command is possible.
-jamie

NAC clean access agent (CCA) question

Hi,
Iam going through OOB NAC deployment and i have a question about the CCA agent that will be persistent on the clients machines , if a client leave his work with the laptop that has the CCA agent and will use it in home or any different network , will the agent affect on the laptop access in any different network or not??? and why??
waiting your replies
MAM

Faisal
thanks for your reply.
please i have another question, if we integrate the NAC appliance with AD (enabling AD SSO feature) , will we need to do Mapping Rules on the CAM server or not ???
MAM

Delta selection question

Hi guys,
This is a concept question and must be obvious to most people but I thought I will confirm that.
If a datasource allows selection option which is delta enabled, I select a certain set of data from a delta. (Ex. I use company code US10 for selection records which has company code US10, US20, US30, US40). Now for the next set of delta, only those records which are new or have changed will be available. In a situation where I want to bring records from pervious delta with company code US20 what should I do.

Hi....ok .... a very simple example.....if you have company code US10 and make an init then you would bring the old data for US10 company to the moment and no other companies...the you can make delta loads and you would have the new records for US10...then after a few months you want to load US20 deltas ... then...you need to make an initialization for US20 only...in that moment you would bring tha data for US20 to the moment...after that the delta load changes automatically (when you load delta you dont set parameters, they are taken from initialization parameters) then the delta brings automatically data from US10 and US20 ...and every delta you load you would bring data from both at the same time
I hope this helps you...
Regards

InDesign user studying Illustrator! (selection question)

Hi,
I'm trying to learn Illustrator (taking an online class in it). I've used it a bit for editing, but I've never worked primarily in it. I'm mostly an InDesign user, but I want to know Illustrator a lot better too.
I've got a question about selecting items on the artboard, and I'm struggling with how to word it, but here goes:
When selecting objects on the artboard, is there a method of selection equivalent to what happens when you repeatedly click in InDesign while holding down the Ctrl key? Repeatedly clicking in InDesign allows you to select the object below where you've clicked (if you have several overlapping objects) but is NOT the same as using the menu option for "Next Oject Below." I've always been confused by this difference, but I'll see if I can explain it: "Next Object Below" selects the next object in the stacking order regardless of where it is on the page. Whereas holding the Ctrl key and clicking repeatedly selects the next object directly below the point where you've clicked (and nowhere else on the page). Is there an equivalent to that type of selection in Illustrator?
Thanks, Phyllis

No, it's not your machine; I get the same behavior as you, Phyllis.
The thing is: The desired behavior is dependent upon the location of a
mouse click, not the position of a selected object.
An Action can reference the current selection. But I doubt very seriously that the Action feature goes and gets the
most recent mouse click coordinates (even if Illustrator stores them somewhere) in order to know
where to select something if and when an Action that invokes the select next above/below command is run.
Personally, I suspect it's just another sloppy bug that the cursor menu items in question can be recorded at all. It was probably overlooked that the
names of the two
different functions are identical. When you record the one from the cursor submenu, it tries to run the function that resides in the Select menu.
At any rate, the behavior is as I stated: useless. Even if recording it as an Action worked, it would be nowhere near the clearly better funtionality of other programs (one of which Adobe owns). The difference is that cycling through the stack
under the cursor should not be invoked by a
keyboard shortcut per se, but by a keyboard
modifier that alters the behavior of a click that occurs while the key is held down.
See Freehand for an example of this simple feature done right.
JET

Chat in Agent Desktop Questions?

1.- The talk chat between Agent and Supervisor are storage?
2.- I can Silent Monitor talk Chat between Agent and Supervisor or Agent to Agent?
Thanks

Hi j.schulenberg,
Thanks for the answer one
But the Question two,
I do not speak about the Feature Silent Monitoring.
My Question is about the Feature Chat, My customer like spy the Conversation Chat between Agent-To-Agent or Agent-To-Supervisor
If you any idea about the question two
Thank you

Itunes selection question

Why are their two of the six seasons of 24 missing, and why doesn't itunes have any good movies. They have decent tv shows, but their movies blow. But my main question is that if you have a tv show like 24, why don't you sell all the seasons all they have is 1,2,5,6 where is thre and four... Thanks in advance, and does anyone know the best way to record live to and import it into itunes. I don't like the eyetv because i don't want a cable wire running to my mac book, i want hd wireless, slingbox is all i have heard. Give me some new news if possible.
thanks again
roland

Create a playlist and add what you want to it then select to sync that playlist in addition to Artists and Genres you may have selected.

Ringtone selection question

Hi,
I don't know if I'm using the correct terminology in English since my phone is set up for Norwegian language, but here's my question:
When I have been selecting ringtones or notification sounds specific to different apps (email, gmail, text messages), I have been given the choice where I want to browse for ringtones. I am also presented with the choice if I want to browse in a location just one time or always. I have been choosing "Just one time", since I wish to have the choice of location next time. Well, today I accidentally chose "Always", and I can't figure out how to reset / undo that so I can choose from different locations in the future. For instance, I download ringtones/notifications from Zedge, and Zedge has appeared as a choice for where I want to retrieve a ringtone. But now it's not an option anymore. Is there a way to undo / reset this so I can pick from music, system tones, Zedge etc.?

Settings-apps-all,tap on 3 dots and select reset app preferences.
All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien

SELECT Question

I have a table where I have 4 columns, and lets for example 3 of them have NULL values.
How do I query the table where only ALL 3 columns are NULL, and not when only 1 are null. It seems simple

You can use IS NULL function to identify the NULL values in your table. Based on your requirement you can use "OR" or "And" operators:
--ALL are NULL
SELECT *
FROM YourTable
WHERE (Column1 IS NULL) AND (Column2 IS NULL) AND (Column3 IS NULL)
--Only 1 is NULL
SELECT *
FROM YourTable
WHERE (Column1 IS NULL AND Column2 IS NOT NULL AND Column3 IS NOT NULL) OR
(Column2 IS NULL AND Column1 IS NOT NULL AND Column3 IS NOT NULL) OR
(Column3 IS NULL AND Column1 IS NOT NULL AND Column2 IS NOT NULL)
If this post answers your query, please click "Mark As Answer" or "Vote as Helpful".

Agent selection question

Similar Messages

Maybe you are looking for