AirPort Extreme (with modem): Dial-up Connection Set-up

I'm looking for some step by step instructions on how to set-up an AirPort base station (with a modem) for an iMac that does not have an internal modem.
I suspect that this is very easy to do, but I'm trying to help a friend configure this over the phone. So, I am unable to see the windows/instructions they see on their screen.
We have had the computer connected to the internet, but when he tries to log on again after the initial set-up, it fails. It says that it is connected to the base station, but the modem was unable to connect. There doesn't seem to be any information regarding what part of the connection failed or why.
Any assistance would be appreciated.
Thanks

If more information is required, I would be more than happy to provide it. It just seems like there should be an easy way to set this up.
Thanks again.

Similar Messages

  • Airport Extreme with 2TB WD HDD connected via USB

    Hello all, have just joined this discussion group. I had been a windows user for several years now until recently when I replaced my laptop for Macbook Pro 13".
    MAC OS is good and stable. As my MAC HDD is only about 250 GB, it is not sufficient for my media files both Photos, Music & Video. Hence, I purchased a 2TB WD Essential USB Hard drive for storing the media files and using it as the backup for Time Machine. I want to use my media files both in my Mac as well as my IBM Thinkpad (Office), I decided to buy N class Router and connect the HDD which would enable me to share. However, I failed on my ideas as the Netgear Router N600 WINDR3700 does not support HFS+ File System! I was not willing for Fat32, but tried that too, the file transfer speeds are very slow.
    Now I am thinking as to whether return this WINDR3700 Router and buy Airport Extreme in-lieu of that. My questions are as follows:
    1) Does Airport Extreme support 2TB HDD via USB ? I assume it will support HFS+ FS.
    2) Would I be able to configure Time Machine for Backups to this HDD attached to the Airport Express ?
    3) Could I configure iTunes & iPhotos to store Media & Image Files Library in this HDD instead of my local Mac HDD ?
    4) How is the Speed of File Transfer to this HDD ?
    5) How is the Speed of Internet in N class in Airport Extreme ? I currently use a 50 Mb DSL ?
    I am even prepared to reformat my entire MAC and reinstall everything again based on your suggestion if there is a need.
    My decision to buy Airport Extreme is based on all of you users valuable inputs.
    Thanks in anticipation of your support.
    Cheers, Sriram

    Wow, and I thought my problem connecting to the Extreme router to my Kodak wireless printer was the problem.  You have multiple printers from various manufacturers that won't connect wirelessly.  I hope you get a reply that will help us both.  My printer finds theappropriate network but the Security Kkey (password), that works with my other connected PC's, does not connect the printer.  Ron

  • How to set up Airport Extreme with Charter ARRIS Modem TM902A for the first time for WIRELESS.

    How to set up Airport Extreme with Charter ARRIS Modem TM902A for the first time for WIRELESS.
    When Charter Tech goes to your site, have them connect the modem up, but do not connect the modem to your iMAC or MacBook Pro.  What you want to do is connect the Airport Extreme to the iMac or MacBook Pro first with the Ethernet Cable. You have to do this to configure via Airport Utility to set up the Base Station Name & Base Station Password.
    You will then create/configure a Wireless Network, create your Wireless Password that will be entered on each of your Devices, example, Apple Tv, your iPhone, etc., you want to allow access to your Wireless Network you are creating.
    Wireless Security will be -> WPA/WPA2 personal or just WPA2
    Enter the Wireless Password you want
    Verify the Wireless Password (enter it again)
    After it is created you will see it on the Airport Utility window with the name you created for it and to the left, will be a Dot (circle that will be yellow).
    Next you then want to unplug the power to the Airport Extreme, and then take the end of the Ethernet cable you unplugged from the iMac or Lap top MacBook Pro and connect it to the back of the Modem.
    Next unplug the power cord from the modem and wait about 5 minutes, then plug the power back into the Arris Modem and wait until all lights come back on the modem wait
    about 5 minutes, then plug the power cord back to the Airport Extreme and you will see it the light blinking yellow.  Wait about 5 to 10 minutes, during this time Restart you IMAC or MacBook Pro, and once it is back up click on the Airport Utility and you should see on the Airport Utility screen.
    For INTERNET to the left the light should be green and you should see the Airport Extreme also appear and the light to the left on the screen should also be green.  If they are, you then should be able to click on the Wireless Symbol on top of bar of the screen and click to select the Wireless Network Name you created.
    If you Do Not See the light (Icon) next to INTERNET turn Green, or if you see the Internet Light Green, but the Light (Icon) next to the Airport Extreme is yellow, unplug the power again to the modem and unplug the power again to the Airport extreme and wait about 15 minutes or up to 30 minutes. Then plug the power cord back to the modem wait till all the lights light up then, plug the power cord back into the Airport Extreme and Restart your iMAC or MacBook Pro.
    The Airport Extreme light should change from yellow to green. Open up the Airport Utility to see what the indicators are showing they should both be green.  Again select Wireless network you created under the Wireless Icon on the top right of the screen. Open Safari and see if you are able to Route to a web page or the apple site should appear.
    WHAT TO DO IF YOUR AIRPORT EXTREME WAS PREVIOUSLY SET UP FOR USE WITH ANOTHER CARRIERS ROUTER OR MODEM.
    NOTE:  If you already had your Airport Extreme connected for example, I previously had ATT Uverse and the Airport Extreme was connected to the Wireless Router Model 3801HGV, I disabled the Uverse Wireless and used the Airport Extreme for the Wireless signal in bridge mode, as the Airport extreme Signal is much stronger than the Uverse router, and I was able to obtain a Wireless signal with the Airport Extreme way much better with no signal loss which was very very frustrating with the Uverse router.
    Anyhow if you had it hooked up like this, now that you will be using it with the Charter ARRIS Modem TM902A, you will need to reset the Airport Extreme to clear out the old data it has in memory, with the previous set up otherwise it will not work. Trust me I spent 6 hours trying to make it work reading all Apple Support Community questions and answers relating to this type issue/problem others have been having trying to get their set up working. I tried all the tips, and I finally decided just to see if by chance I would be able to connect with someone with Charter Tech support who might be familiar with Apple to be able to assist me and by luck I did.  He told me why it was not working and was all due the previous configuration with the ATT Uverse router was still in memory with the Airport Extreme. Finally it was 10:30 PM when I decided to call Charter Tech Support and I had been working on this since 3:00 pm pacific. I did not call them earlier as all the post I read said they never received any good help from Charter. After calling them I finished up by 11:00 PM and was able to finally connect Apple Tv, iMac, iPhones and Macbook Pro. We love our Apple Product and Happy all is connected with the new
    Internet Provider Charter. I must say the speed is way way much better than it ever was with AT&T Uverse. 
    THIS IS WHAT YOU WILL NEED TO DO:
    First you will need to unplug the Airport Extreme, then by taking the tip of a pen or paper clip end you need to push the reset button on the back of the Airport Extreme and hold it
    down and at the same time plug the power cord back into the Airport Extreme count to 5 or 10 then release the reset button. Then once he light in front of the Airport Extreme stops blinking you need to plug the Ethernet cable from the Airport Extreme to your iMAC or Macbook Pro, and restart which ever one you have, then open the Airport Utility once it is back up.  If you see airport extreme pop up with the old network name or it shows and yellow triangle click on the Airport Extreme ICON it will not let you configure it but will ask if you want to get rid of it or remove and just do it.  Then Again restart your iMAC or MacBook Pro, open up Airport Utility again, and on the top left you should see under “Other Airport Base Stations” the MAC ID for the Airport Extreme.
    You will then create/configure a Wireless Network, create your Wireless Password that will be entered on each of your Devices, example, Apple TV, your iPhone, etc., you want to allow access to your Wireless Network you are creating.
    Wireless Security will be -> WPA/WPA2 personal or just WPA2
    Enter the Wireless Password you want
    Verify the Wireless Password (enter it again)
    After it is created you will see it on the Airport Utility window with the name you created for it and to the left, will be a Dot (circle that will be yellow).
    Next you then want to unplug the power to the Airport Extreme, and then take the end of the Ethernet cable you unplugged from the iMac or Lap top MacBook Pro and connect it to the back of the Modem.
    Next unplug the power cord from the modem and wait about 5 minutes, then plug the power back into the Arris Modem and wait until all lights come back on the modem wait
    about 5 minutes, then plug the power cord back to the Airport Extreme and you will see it the light blinking yellow.  Wait about 5 to 10 minutes, during this time Restart you IMAC or MacBook Pro, and once it is back up click on the Airport Utility and you should see on the Airport Utility screen.
    For INTERNET to the left the light should be green and you should see the Airport Extreme also appear and the light to the left on the screen should also be green.  If they are, you then should be able to click on the Wireless Symbol on top of bar of the screen and click to select the Wireless Network Name you created.
    If you Do Not See the light (Icon) next to INTERNET turn Green, or if you see the Internet Light Green, but the Light (Icon) next to the Airport Extreme is yellow, unplug the power again to the modem and unplug the power again to the Airport extreme and wait about 15 minutes or up to 30 minutes. Then plug the power cord back to the modem wait till all the lights light up then, plug the power cord back into the Airport Extreme and Restart your iMAC or MacBook Pro.
    The Airport Extreme light should change from yellow to green. Open up the Airport Utility to see what the indicators are showing they should both be green.  Again select Wireless network you created under the Wireless Icon on the top right of the screen. Open Safari and see if you are able to Route to a web page or the apple site should appear.

    I just got a Charter Modem. Model TM822. While I was moving, my Airport Extreme was still at my old place.
    I have a Linksys WRT320N I used for the initial Charter setup.
    I can get my Airport to work here, but the Internet light on the Modem flashes Yellow.
    Hasn't caused any issues so far but one thing I did notice.
    On the Linksys there were 3 DNS servers listed.
    The Airport Extreme only lists 2 and i don't see where I could add another, only change whats already there.
    I tried everything above, but light on modem still flashes yellow.
    I have the technicians cell phone. Told me "that shouldn't be" and gave the same advice listed above.
    I'll break down and call Charter one day, see if it's on their end. NSA tracking may need a reset LMAO.

  • How to connect to dsl airport extreme with built in modem

    Hello everybody,
    while we were tiding our cellar, i found an old airport extreme (a1034) with a built in modem, but i aint able to connect to my isp.
    I looked throug the manual, but i didnt got answers there (maybe because of my poor english) . Is there a tutorial out there which tells me
    how to connect to my isp?
    Regards Floh
    PS: again sorry for my poor english

    If you try to set up the new AirPort Extreme with AirPort Utility 5.6.1, you will receive a notice that you need a more up to date version of AirPort Utility.
    Nevertheless, AP 5.6.1 will allow you to set up the basics....wireless network name, password, etc.
    It will appear that you can change other settings that are not found in more recent versions of AirPort Utility, but if you go in and check using a newer version of AirPort Utility, you will find that the settings that you thought you had made have not "stuck".
    For example, you want to change the Radio Mode on the new Extreme and not use the Automatic setting. AP 5.6.1 will appear to let you do this. But, if you check the setting using a more recent version of AirPort Utility you will see that the setting is still set at "Automatic".
    So, the bottom line here is that unless the newer version of AirPort Utility has the specific setting that you want to change, you will not be able to make that change.
    Is there ANY chance, to set up my new "towers" with more
    options, than the current Airport Utilities do offer?
    Unfortunately, no.

  • How Do I Connect An Airport Extreme With Password to another Wireless Devic

    We have a setup for two different wireless devices so that there are multiple locations that can get online, but the entire setup has no passwords assigned. We would like to assign passwords to both wireless devices so that only the appropriate people are getting online. How does one do this?
    The first wireless device that connects directly to the modem from the phone company is a brand new Apple Airport Extreme. The computer that set up the device so that people can get a signal was from a PC that is directly connected to the Airport Extreme via an ethernet cable. Also connected to the Airport Extreme is an ethernet cable that goes (50-100ft) to another wireless device - by Netgear - which then sends out another signal to pick up wireless internet, which is the signal/network that I work from.
    If we assign a password to the Airport Extreme, I'm guessing it will complete screw up the connection to the Netgear. How would that be dealt with? And, how could we then, if we wanted, set up a password for the Netgear as well. I've read some initial information on the user guide CD and online, but I don't know the terminology of whether these are networks or just wireless devices 'bridged' together, etc.
    My biggest concern, is it works right now, but the owner of the devices wants to put passwords on it and I want to make sure we can keep it working even with passwords. Does anyone know how to easily set up passwords and can I do it from my computer even though they were initially set up by a PC? Or do I have to do it from the PC and if so, how, because I am completely a Mac person and am very unfamiliar with Windows. Thanks.

    Question that I need to know now is how do we set up a password on the Apple Airport Extreme now, when it is already set up and working without one?
    Open AirPort Utility.
    Select your base station, and then choose Manual Setup from the Base Station menu. Enter the base station password if necessary.
    Click AirPort in the toolbar, and then click Wireless.
    Choose a password scheme from the Wireless Security pop-up menu.
    Enter the password all users will need in order to join this wireless network.
    AirPort Utility 5.1 Help: Password-protecting your wireless network
    Also, are there different types of passwords and if so, what is the most reliable one so that we don't lose connections, time out or have any other quirks?
    There are different types of wireless encryption. WPA2 and WPA are the most secure especially when used with a non-dictionary password. 128 bit WEP is passable in most situations but not very strong. 40/64 bit WEP is extremely weak.
    There is really no general "reliability" issue with any of them. Some devices aren't compatible with some of them.
    If when we assign a password to the Apple Airport Extreme and for some reason the Netgear stops working, how do we unassign/take away the password on the Airport to get it back to the current setup that we know does work?
    Follow the procedure above but disable wireless encryption instead of enabling it.

  • I have a Airport Extreme with a 1TB external HD connected to it.  How can I password protect certain files?

    I have a Airport Extreme with a 1TB external HD connected to it.  I have it set up so my Macbook Pro and PC's in the house can access it.  i have some files that i would like to protect(sensitive personal info.).  Is there a way that can be done where as certain folders are password protected?  Any advice is appreciated.  Thanks!

    Would a good workaround be to use disk utility to set up a password protected sparse image, of course being connected directly to the Mac, then connect the drive to the Airport Extreme?
    Then, couldn't one use that drive and protected files as normal on the airport? It would just require one extra step of using a Mac to set things up first.
    I disconnected my Airport so cannot check it out for myself.
    Hugh

  • Do I need to connect the AirPort Extreme with a ethnet cable

    Do I need to connect the AirPort Extreme with a ethnet cable

    Hi Tracy,
    I have an airport express connected by ethernet cable to a Netgear modem which is connected to a phone socket. Those devices stay at one end of the house. I can use my MacBook Pro to connect to the internet (by Wi-Fi, no cables) anywhere else in the house.  I hope this helps.
    Ian.

  • How to set up airport extreme with TPG ADSL2 ?

    How to set up airport extreme with TPG ADSL2 ?

    I just got a Charter Modem. Model TM822. While I was moving, my Airport Extreme was still at my old place.
    I have a Linksys WRT320N I used for the initial Charter setup.
    I can get my Airport to work here, but the Internet light on the Modem flashes Yellow.
    Hasn't caused any issues so far but one thing I did notice.
    On the Linksys there were 3 DNS servers listed.
    The Airport Extreme only lists 2 and i don't see where I could add another, only change whats already there.
    I tried everything above, but light on modem still flashes yellow.
    I have the technicians cell phone. Told me "that shouldn't be" and gave the same advice listed above.
    I'll break down and call Charter one day, see if it's on their end. NSA tracking may need a reset LMAO.

  • I am getting a "connection timeout" message when trying to access my Airport Extreme with various laptops, Play Station 3 and Wii. My Airport Extreme is about a month old; it was working fine until about a week ago. C

    I am getting a "connection timeout" message when trying to access my Airport Extreme with various laptops, Play Station 3 and Wii. My Airport Extreme is about a month old; it was working fine until about a week ago. Suddenly, the "timeout" is not allowing me to connect to my wireless network.

    It could be that there's a new source of interference.
    Use the advice in the second message of this thread to investigate the signal and noise levels that each client sees:
    http://discussions.apple.com/thread.jspa?threadID=2347845&start=1
    By the way, you've been misled by the poor field labeling into trying to type your entire message into the subject field, instead of putting a one-line topic description there.

  • I have a 3rd party hard drive with movies on it ,it is connected to my airport extreme. The AE is connected to my tv via ethernet cable. Can I stream my movies to the Tv ?

    I have a 3rd party hard drive with movies on it ,it is connected to my airport extreme. The AE is connected to my tv via ethernet cable. Can I stream my movies to the Tv ?

    Not without a player..
    The AE is a dumb file server.. the hard disk you plug in is an even dumber hard disk.
    There are no smarts in this setup.. not even DLNA. So the TV would have to be an extremely smart one to read raw files on a network drive.. none do that I know of.
    A solution is WD live TV.. it can read files from just about any file source on network and play them to the TV.
    Nothing apple makes will do that.. ATV is a streamer not a media player. Everything in the Apple world is tied up with itunes. So you must have a computer running itunes to use it.
    You can download a more generic player for ipad, and put that as part of the network.. but you still need ATV to display the video.

  • Wifi connection AirPort Extreme with IP-camera

    I can't establish wifi connection Airport Extreme with IP-camera. At the same time cable connection is fine, but wifi not.
    Please, give me an advise.

    You need to create a wireless network on the AirPort Extreme, and then you probably will want to assign a compatible static LAN IP address to the camera so that you can port-forward from the router to the camera.

  • HT4356 I have an HP 4500 printer connected to airport extreme with usb.  All our portable notebooks print via air but cannot get iPad to be recognized for printing.  Do I really have to have one of the other HPs listed?

    I have an HP 4500 printer connected to airport extreme with usb.  All our portable notebooks print via air but cannot get iPad to be recognized for printing.  Do I really have to have one of the other HPs listed?

    Rufus Cat-
    Even if it was compatible, AirPrint does not work through a USB link, only Ethernet or WiFi.
    I do not see your HP 4500 listed on Apple's list of AirPrint compatible printers.  <iOS: AirPrint 101>  Therefore you need to take another approach.  To start, I suggest you download the free HP App, ePrint Home & Biz.  It has limitations, but should get you printing with your existing setup.
    There are other printing Apps with more features such as Print n Share and PrintCentral, but they can only be accessed from within other Apps that have the "Open In" option.
    Your best option may be to share your computer's printer as AirPrint over WiFi.  Programs that are reported to do that well are Printopia and FingerPrint.  Your computer must be on and awake any time you want to print.  <Printopia for Macintosh>  <FingerPrint for PC and Mac>
    Fred

  • Am replacing airport extreme with Time Machine and want to upgrade from Tiger to Snow leopard. Am told I should manually back up into T Machine before OS update but set up utility won't allow anything with OS below 10.5 and I'm 10.4.11. What to do?

    Am replacing airport extreme with Time Machine and want to upgrade from Tiger to Snow leopard. Am told I should manually back up into T Machine before OS update but set up utility won't allow anything with OS below 10.5 and I'm 10.4.11. What to do?

    I think you mean you are replacing your Airport Extreme with a Time Capsule. Time Machine is software integrated into OS X 10.5 & 10.6 used to automatically backup a system to an external HD. Time Capsule is an Airport Extreme that has a hard disk integrated into it that can be used for storage or  as a Time Machine backup drive.
    Because you are currently on Tiger 10.4.x you can backup to a external HD using SuperDuper or Carbon Copy Cloner. Having a backup is very wise before doing any major system update. After  you have created the backup and have successfully upgraded to Snow Leopard you can still use the external HD for many things. The strategy I'd recommend is to use the new Time Capsule as your Time Machine backup and then use the external HD as backup using SuperDuper or CCC. Redundant backups is wise because backups can (and do) fail too! In addition both SD and CCC are bootable clones, this is useful in that if your internal HD crashes you can boot from a cloned drive and continue working until the internal HD is replaced.
    Below are some links to some articles from MacWorld, I would recommend reading them where you find a common theme, redundant backups. Backup Plan I, Backup Plan II & Backup Plan III.
    Roger

  • Help setting up using my airport extreme to share my internet connection

    I want to use my built-in airport extreme to share my internet connection with my PS3. I have a verizon aircard and have read on the internet that this can be done (but not necessarily with airport). I turned on internet sharing with airport and my ps3 reads my connection and obtains my ip address, but then it says could not connect to internet due to DNS server error.
    Could someone run me down the process step-by-step so I can see what I'm doing wrong? Thanks for your help.
    P.S. I have a iMac running on leopard if that matters.

    ll959reds, Welcome to the discussion area!
    Unfortunately the Internet Sharing provided by OS X does not provide nearly the configuration possibilities as even a very inexpensive wireless router.
    Also if the firewall is enabled on the iMac, it applies equally to all ports including the AirPort (wireless) connection to the PS3. Therefore the firewall will block many of the requests from the PS3. To solve this issues, you would either need to disable the iMac's firewall or configure the iMac's firewall to allow connections via the AirPort side.
    A much simpler solution is to use a wireless router instead of your iMac to provide the connection for the PS3.

  • I have replaced my airport extreme with a new airport time capsule and want to know how I can set up my extreme to extend/strengthen my Wi-Fi?

    I have replaced my airport extreme with a new airport time capsule and want to know how I can set up my extreme to extend/strengthen my Wi-Fi?

    Start with a "hard reset" (see below) then use AirPort Utility to configure it.
    When asked what you want to do with it, indicate that you want it to add to an existing network, similar to the following screenshot.
    Follow the prompts that will eventually lead you to the words "wirelessly extend..." as shown.
    To "hard reset" an AirPort Base Station: make sure it's powered up, then press and hold its tiny reset button and keep it depressed for five to ten seconds, long enough for its LED to flash amber rapidly. Release the reset button. Then, the LED will glow amber steadily for about a minute. Then, it will flash amber, slowly, about once every second or two, waiting for you to configure it with AirPort Utility.

Maybe you are looking for