Airport Extreme working with iMac but not with Windows 7 Laptop!

My iMac (OSX 10.5.8) has been working fine with my Airport Extreme, but a new member of our household cannot connect wirelessly with their Windown 7 Laptop. The PC can see the wireless name for our household and says it is connected to it, but there is a problem actually connecting to the internet. Has anyone experienced similar problems? We are at a loss as to what to do. Applecare were no help (despite forking out for the advanced applecare warranty) and both Mac and PC service providers blame each other. Any advice would be much appreicated. Surely the Airport Extreme can talk simultaneously to PC and Mac wireless computers?

I have had the same issue. Airplay working with all devices apart from one windows 7 (the actual media server) and have spent over a week trying to resolve it.
This worked for me.
Turn off windows firewall and in my instance macafee. Be warned while macafee says that it's off there are services running all the time.
You will need to open macafee settings and turn off access protection first
Then search services from start bar
Open services and filter by manufacturer
Stoop all macafee services
Right click the start bar
Open task manager
Stop all macafee processes
Try your airport utility you should now see your express
If you can you will see your icon in iTunes
This pores that it's likely to be a macafee issues. Of course you do not want to leave the firewall off so I installed macafee and installed a fresh copy turning both the windows and macafee firewall on with no resultant issues
Hope this helps

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