Alert acknowledgement

Hi,
I am able to see the ALERT HISTORY and the no.of alerts in OEM console.Is there any possibility that I can acknowledge alerts. What I mean is if a particular alert has come and I have resolved the issue. When some other user opens OEM, he should see that particular alert(which i have resolved) should be acknowleged.He should not see it as a new alert but alert should be there.
Need your advice regarding the same.
Regards,
krsna

You can clear the ones that can be cleared, but cannot you cannot Acknowledge them like in 9i OEM Events.

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Subtract Table A time from Table B (min(time)) by userid

I have 3 tables.
event_table:
Unit                 Varchar2,
FirstTime          Date,
LastTime          Date,
SerialNumber     Number,
UnitNumber      Number,
Acknowledged Number
audit_table:
key              Number,
userid           Varchar2,
EntryTime     Date,
Text1          Varchar2,
Text2          Varchar2,
Text3          Varchar2
name_table
userid
english_name
column_typeEach event record can have multiple audit table entries for it (its a helpdesk package). I need to calculate the average time for somebody to acknowledge an event. The difficulty is they can acknowledge multiple times so I only need the first (min) event_table.key. So I need to search Text1, Text2 and Text3 for the word "acknowledge" then I need to grab the Entrytime with the lowest value for event_table.key for that series of audit events (for the given event table record). THEN I need to subtract FirstTime in the eventtable from min(event_table.key), EntryTime in the audit_table. I then need to calculate and average acknowledge time per user.
Here is what I have after several hours of working on it. (And several years of being afraid to try! But this group has shown me what is possible!)
SELECT
name_table.english_name,
MIN(audit_table.key) as jkey,
ROUND(AVG(86400*(audit_table.entryTime - event_table.FirstTime)) , 2) as "Blah"
FROM
event_table,
audit_table ,
name_table
WHERE
event_table.serial = audit_table.serial
and audit_table.userid = name_table.userid
and name_table.column_type = 'Ack'
and ( event_table.text1 LIKE '%acknowledged%' OR event_table.text2 LIKE '%acknowledged%' OR event_table.text3 LIKE '%acknowledged%')
and firsttime >= to_date('06/23/2009 17:00:00', 'MM/DD/YYYY HH24:MI:SS')
and firsttime < to_date('06/23/2009 17:40:00', 'MM/DD/YYYY HH24:MI:SS')
and lasttime < to_date('06/23/2009 17:40:00', 'MM/DD/YYYY HH24:MI:SS')
and event_table.acknowledged = 1
group by name_table.english_name, Round( (86400*(event_table.entrytime - event_table.firsttime)) , 2) My problem is that I keep getting each userid several times. I want the average of the users acknowledge time for the given time period. So I need 1 entry per userid and the "Blah" column needs to hold the AVERAGE of all that users acknowledge times. Why cant I group by what I want to? I'm always forced to put all the fields in my "group by"!! Why can't I have the fields that I want in the report and ONLY group by the 1 field that I need to group by? This issue has been causing me grief for a long time now.
I tried DISTINCT
The other question is why do I have to put that long "round...." statement in the "group by"? Why cant I just put "blah"?
I tried this too (and AGAIN, I cant use Blah.....why?)
select name_table.english_name, ROUND(AVG(86400*(audit_table.entryTime - event_table.FirstTime)) , 2)
SELECT
name_table.english_name, ROUND(AVG(86400*(audit_table.entryTime - event_table.FirstTime)) , 2)
MIN(audit_table.key) as jkey,
ROUND(AVG(86400*(audit_table.entryTime - event_table.FirstTime)) , 2) as "Blah"
FROM
event_table,
audit_table ,
name_table
WHERE
event_table.serial = audit_table.serial
and audit_table.userid = name_table.userid
and name_table.column_type = 'Ack'
and ( event_table.text1 LIKE '%acknowledged%' OR event_table.text2 LIKE '%acknowledged%' OR event_table.text3 LIKE '%acknowledged%')
and firsttime >= to_date('06/23/2009 17:00:00', 'MM/DD/YYYY HH24:MI:SS')
and firsttime < to_date('06/23/2009 17:40:00', 'MM/DD/YYYY HH24:MI:SS')
and lasttime < to_date('06/23/2009 17:40:00', 'MM/DD/YYYY HH24:MI:SS')
and event_table.acknowledged = 1
group by name_table.english_name, Round( (86400*(event_table.entrytime - event_table.firsttime)) , 2)
)But that just tells me that event_table.firsttime is an invalid identifier! Even though is fully qualified.
thanks for your time!

Ok, here is a cleaned dump of what the records in the audit_table would look like for a single record in the event_table:
jkey              serialnumber    userid entrytime           text1                            text2 text3
1132750         66443321         888         1/23/2008 11:04     Alert acknowledged by 3245     (null)     (null)
1132803         66443321         888         1/23/2008 11:06     opened ticket 8871             (null)     (null)
1132809         66443321         888         1/23/2008 11:04     Alert acknowledged by 3245.     (null)     (null)
1134062         66443321         33         1/23/2008 11:21     opened ticket 8914             (null)     (null)
1134063         66443321         33         1/23/2008 11:21     Alert tagged by 4357.             (null)     (null)
1134205         66443321         33         1/23/2008 11:21     opened ticket 8914             (null)     (null)
1134206         66443321         33         1/23/2008 11:21     Alert tagged by 4357.             (null)     (null)
1134207         66443321         33         1/23/2008 11:21     Event closed by 4357             (null)     (null)Yes, I have to deal with duplicates too, which is another reason I need to get the first audit_table record (for a given event_table record) that says "acknowledged".
So, in the above, I'll have an event_table record with a serialnumber of 66443321, and I'll tie it to this record (i.e. audit_table record(s) where sererialnumber= 66443321). Then, from this set of records (for a given event_table record) I need to get the entrytime for the FIRST entrytime (moving chronologically through jkey) that has a text field that says "acknowledged". In terms of chronological order, jkey and entry time should be equal.
So one likely scenario, is that I do the report for a shift. In this case, I would expect the report to give me the average time in seconds (for the entire shift), for each userid that acknowledged an event_table record during that time. I actually tie userid to the name_table (using userid) in order to get the english_name (eg "Bob) for the actual report.
So I don't want 5 entries for Bob:
{code}
english_name     avg. time to ack in seconds
Bob     132
Bob     44
Bob     55
Bob     66
Bob     117
{code}
I want 1 line with the average of all of these records:
{code}
english_name     avg. time to ack in seconds
Bob     82.8
{code}
Getting very close now!

Outbound connector - Update TicketID and Acknowledge alert.

I´m trying to make an outbound collector, to forward alert to our EMS.
But im wondering, when i forward an alert to the connector, the connectorstatus still says pending, even after AcknowledgeMonitoringAlerts.
This means that the alert is being re-sent to the connector over and over.
Why is this?
I am also trying to add a ticketID to the alert, this works as it should, but again the alert is getting retransmitted.
Kind Regards,
Michael
Code:
using System;
using Microsoft.EnterpriseManagement;
using Microsoft.EnterpriseManagement.ConnectorFramework;
using Microsoft.EnterpriseManagement.Common;
using System.Collections.ObjectModel;
using System.Threading;
namespace OutboundConnector
class Program
static void Main(string[] args)
ManagementGroup mg = new ManagementGroup("localhost");
ConnectorFrameworkAdministration cfAdmin = mg.GetConnectorFrameworkAdministration();
Guid connectorGuid = new Guid("{6A1F8C0E-B8F1-4147-8C9B-5A2F98F10003}"); // Or create/use your own Guid.
MonitoringConnector connector;
try
if (args.Length == 1)
if (args[0] == "InstallConnector")
ConnectorInfo info = new ConnectorInfo();
info.Description = "Connector";
info.DisplayName = "Create Case";
info.Name = "CaseCreator 1.0";
connector = cfAdmin.Setup(info, connectorGuid);
connector.Initialize();
Console.WriteLine("Created {0} with ID: {1}", connector.Name, connector.Id);
else if (args[0] == "UninstallConnector")
connector = cfAdmin.GetMonitoringConnector(connectorGuid);
ReadOnlyCollection<MonitoringConnectorSubscription> subscriptions;
subscriptions = cfAdmin.GetConnectorSubscriptions();
foreach (MonitoringConnectorSubscription subscription in subscriptions)
if (subscription.MonitoringConnectorId == connectorGuid)
cfAdmin.DeleteConnectorSubscription(subscription);
connector.Uninitialize();
cfAdmin.Cleanup(connector);
Console.WriteLine("Connector removed.");
return;
connector = cfAdmin.GetMonitoringConnector(connectorGuid);
while (true)
ReadOnlyCollection<ConnectorMonitoringAlert> alerts;
alerts = connector.GetMonitoringAlerts();
if (alerts.Count > 0)
connector.AcknowledgeMonitoringAlerts(alerts);
int i = 1;
foreach (ConnectorMonitoringAlert alert in alerts)
// Here you can send the alert to the other management system.
Console.WriteLine("#{0} Alert received on {1}", i.ToString(), DateTime.Now);
Console.WriteLine(">> Id: {0}", alert.Id.ToString());
Console.WriteLine(">> ConnectorStatus: {0}", alert.ConnectorStatus.ToString());
if (!string.IsNullOrEmpty(alert.TicketId))
Console.WriteLine(">> TicketId: {0}", alert.TicketId.ToString());
if (!string.IsNullOrEmpty(alert.ResolvedBy))
Console.WriteLine(">> ResolvedBy: {0}", alert.ResolvedBy.ToString());
Console.WriteLine(">> LastModified: {0}", alert.LastModified.ToString());
Console.WriteLine(">> LastModifiedByNonConnector: {0}", alert.LastModifiedByNonConnector.ToString());
Console.WriteLine(">> Description: {0}", alert.Description);
Console.WriteLine("");
i = i + 1;
if (string.IsNullOrEmpty(alert.TicketId))
alert.TicketId = "42";
alert.Update("Update String");
//Wait for 30 sec before checking for new alerts again.
Console.WriteLine("Sleeping for 30 seconds...");
Thread.Sleep(10 * 1000);
catch (MonitoringException error)
Console.WriteLine(error.Message);

even though this is a VERY old question, i still stumbled upon it when experiencing the same problems.
After another search i found this: http://microsoft.public.opsmgr.sdk.narkive.com/cUIlBbn1/outbound-connector-alert-keeps-reappearing
It explains the problem:
The reason you keep getting the alert is because you are changing them.
Every time the alert changes, you will get it again. Did you try acking the
alerts after updating them?
So all i did was to move my acknowledge to after the changes has been done.
something like this:
if (alerts.Count > 0)
foreach (var alert in alerts)
//Send the alert to the other management system with the appropriate API
//from the other management system.
//Add a comment to the alert.
connector.AcknowledgeMonitoringAlerts(alerts);
Best Regards
Jakob Gottlieb Svendsen
Trainer/Consultant - Coretech A/S -
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Hi!
I have the next scenario:
File -> XI -> IDoc
I have successfully configured the Acknowledgment response from the R/3 system, but now I need to send an email if XI receives a negative acknowledgment.
I have tried with the XI alerts and it has sent the general errors (i.e. mapping error), but not the negative acknowledgments.
What configuration should I have in order to send the negative acknowledgments email?
Best regards,
Eumir

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Cannot clear an acknowledged alert

Hello
I have a critical alert which I acknowledged. Now I cannot select this alert to clear it in the Alerts --> Critical page, the selection checkbox is greyed out. The Alert History in the Targets page is clean, the critical alert is not listed.
Thanks for your help
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Thanks Sulimo,
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logon to EMREP as sysman (using sqlplus)
delete from em_severity.delete_current_severity;
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There!

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Any suggestions on how to make the IPHONE 4 continuously alert of an incoming text message until acknowledged?
Message was edited by: darrelfromgray

You have a Verizon phone. 4.2.10 IS the current version for the Verizon iPhone. You don't have all the same options as on the GSM iPhones. This will be rectified when iOS 5 ships this fall.
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Alerts when the acknowledgement fails in IDOC to File Scenario

Hi All,
could you let me know how to handle Alerts for Idoc to File scenario.
My Scenario uses BPM as well.
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Dear All,
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Hi all,
I have a SMTP --> XI --> Proxy Scenario. For the inbound message I get via SMTP, I'd like to send a technical acknowledgement back to the Sender (via SMTP, too). The acknowledgement has a specific message structure, for example it contains the DocumentID of the inbound message I get via SMTP.
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http://help.sap.com/saphelp_nw04s/helpdata/en/f4/8620c6b58c422c960c53f3ed71b432/frameset.htm
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Alert acknowledgement

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