Outbound connector - Update TicketID and Acknowledge alert.

Question

I´m trying to make an outbound collector, to forward alert to our EMS.
But im wondering, when i forward an alert to the connector, the connectorstatus still says pending, even after AcknowledgeMonitoringAlerts.
This means that the alert is being re-sent to the connector over and over.
Why is this?
I am also trying to add a ticketID to the alert, this works as it should, but again the alert is getting retransmitted.
Kind Regards,
Michael
Code:
using System;
using Microsoft.EnterpriseManagement;
using Microsoft.EnterpriseManagement.ConnectorFramework;
using Microsoft.EnterpriseManagement.Common;
using System.Collections.ObjectModel;
using System.Threading;
namespace OutboundConnector
class Program
static void Main(string[] args)
ManagementGroup mg = new ManagementGroup("localhost");
ConnectorFrameworkAdministration cfAdmin = mg.GetConnectorFrameworkAdministration();
Guid connectorGuid = new Guid("{6A1F8C0E-B8F1-4147-8C9B-5A2F98F10003}"); // Or create/use your own Guid.
MonitoringConnector connector;
try
if (args.Length == 1)
if (args[0] == "InstallConnector")
ConnectorInfo info = new ConnectorInfo();
info.Description = "Connector";
info.DisplayName = "Create Case";
info.Name = "CaseCreator 1.0";
connector = cfAdmin.Setup(info, connectorGuid);
connector.Initialize();
Console.WriteLine("Created {0} with ID: {1}", connector.Name, connector.Id);
else if (args[0] == "UninstallConnector")
connector = cfAdmin.GetMonitoringConnector(connectorGuid);
ReadOnlyCollection<MonitoringConnectorSubscription> subscriptions;
subscriptions = cfAdmin.GetConnectorSubscriptions();
foreach (MonitoringConnectorSubscription subscription in subscriptions)
if (subscription.MonitoringConnectorId == connectorGuid)
cfAdmin.DeleteConnectorSubscription(subscription);
connector.Uninitialize();
cfAdmin.Cleanup(connector);
Console.WriteLine("Connector removed.");
return;
connector = cfAdmin.GetMonitoringConnector(connectorGuid);
while (true)
ReadOnlyCollection<ConnectorMonitoringAlert> alerts;
alerts = connector.GetMonitoringAlerts();
if (alerts.Count > 0)
connector.AcknowledgeMonitoringAlerts(alerts);
int i = 1;
foreach (ConnectorMonitoringAlert alert in alerts)
// Here you can send the alert to the other management system.
Console.WriteLine("#{0} Alert received on {1}", i.ToString(), DateTime.Now);
Console.WriteLine(">> Id: {0}", alert.Id.ToString());
Console.WriteLine(">> ConnectorStatus: {0}", alert.ConnectorStatus.ToString());
if (!string.IsNullOrEmpty(alert.TicketId))
Console.WriteLine(">> TicketId: {0}", alert.TicketId.ToString());
if (!string.IsNullOrEmpty(alert.ResolvedBy))
Console.WriteLine(">> ResolvedBy: {0}", alert.ResolvedBy.ToString());
Console.WriteLine(">> LastModified: {0}", alert.LastModified.ToString());
Console.WriteLine(">> LastModifiedByNonConnector: {0}", alert.LastModifiedByNonConnector.ToString());
Console.WriteLine(">> Description: {0}", alert.Description);
Console.WriteLine("");
i = i + 1;
if (string.IsNullOrEmpty(alert.TicketId))
alert.TicketId = "42";
alert.Update("Update String");
//Wait for 30 sec before checking for new alerts again.
Console.WriteLine("Sleeping for 30 seconds...");
Thread.Sleep(10 * 1000);
catch (MonitoringException error)
Console.WriteLine(error.Message);

Answer 1

even though this is a VERY old question, i still stumbled upon it when experiencing the same problems.
After another search i found this: http://microsoft.public.opsmgr.sdk.narkive.com/cUIlBbn1/outbound-connector-alert-keeps-reappearing
It explains the problem:
The reason you keep getting the alert is because you are changing them.
Every time the alert changes, you will get it again. Did you try acking the
alerts after updating them?
So all i did was to move my acknowledge to after the changes has been done.
something like this:
if (alerts.Count > 0)
foreach (var alert in alerts)
//Send the alert to the other management system with the appropriate API
//from the other management system.
//Add a comment to the alert.
connector.AcknowledgeMonitoringAlerts(alerts);
Best Regards
Jakob Gottlieb Svendsen
Trainer/Consultant - Coretech A/S -
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