Alert and notification question

We are running LMS 3.1. Notification services are configured under DFM. We do receive alerts with event occurance, but don't get notification when device come back to normal state per event code. Any help will be appreciated.
Thanks,
Mohammad.

This probably has to do with how you have configured your notification group. Make sure you have both active and cleared checked as well as both critical and informational. The informational severity is required because cleared events/alerts are informational even though the event/alert they describe may have been critical.

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Join us to the question. Password is not saved.
http://i003.radikal.ru/1202/b8/d8b8275efbcd.bmp
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Note: 741769.1 - Oracle Workflow Release Notes, Release 12.0.6
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hi Jason,
Thanks for your posting!
For this issue, it seems that changing the setting of mail server is related to Exchange Server or office outlook issue.
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http://office.microsoft.com/en-ca/mac-outlook-help/customize-junk-e-mail-protection-HA102928289.aspx
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We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
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Hey manikandanb4u,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
We are aware of this issue, a KB article was created about the issue: www.blackberry.com/btsc/KB33694
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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Alert and notification question

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