Alerts based on category in IDI

Hi Forum,
We are tyring to trigger alerts based on the category selected in the service request. This alert basically would be in the form of message for ex. if agent selects Category x then alert message as "Please call Your Manager".
We are using CRM 7.0 and am not able to find the condition wherin I can select the the categories with action trigger alerts, we have created for the service request.
Any pointers would be rewarded.
Rgds,
Shridhar

Similar Messages

Creating an Alert Based on Category

Hi ppl,
We have requirement to create an alert based on the category we choose in the category modeler. Is it possible to do so in standard?
I couldnt find an attribute for category. So, I tried to create a new attribute in the repository, using FG_ICWC_ORDER as the fact gathering service. But couldn't make it working.
Does it work when we use this fact gathering service? I left the Input Support Class blank in Input Support for Conditions. Do we have a input support class for categories?
Has anyone of you have had a similar requirment before? Any help would be great!
Regards,
Shwetha

Hi,
Why don't you define a new event. The same can be done at the following path:
IMG>Customer Relationship Management>Interaction Center WebClient>Additional Functions>Intent-Driven Interactions>Define Events in Repository
You would need to know the name of the component and the view to define the event and this you could get by pressing F2 in the relevant WEB UI screen.
Regards,
Deepak

How can we display Alerts based on Exceptions in BI7

Hi,
<b>How can we display Alerts based on Exceptions in BI7?</b> My requirement is a dashboard kind of scenario where the alerts will be displayed using WAD in Portal.
In 3.5, we used to schedule the alerts from the Reporting Agent and display that using the Alert Webitem in Web Application Designer. But I couldn't find the Reporting Agent and the Alert Webitem in BI7. I would like to know how we can do Exception Reporting in BI7. I appreciate your suggestions/comments. Thanks in advance.
Regards
Hari

Hi,
Please go through this link:
bw 7.0
Regards,
Habeeb

HOw to get an Alert based on a Query

I currently have a maintenance plan in place that does a backup, re-indexing, etc.. If a task fails, it sends me an email alert. I would like to add a "T-SQL Statement Task" that will execute a query and send me an email alert based
on the results of the query.
For example: Select Cast(case when count(inventory.items) > 1000 then 1 else 0 End as bit) as SendAlert from Inventory
The maintenance plan's alert function constraint seems to be triggered whether the Query executed successfully or not RATHER THAN from the Query Result.
Can I accomplish what I want from within a maintenance plan or is there some other way to do this?
Thank You.
Jack

I would create a stored procedure using the following t-sql code:
Create Procedure [dbo].[GetInventoryAlert]
as
Begin
Set nocount on
declare @body varchar(max)
set @body = cast( (
select td = SendAlert + '</td><td>'
from (
select SendAlert = Cast(case when count(inventory.items) > 1000 then 1 else null End)
from Inventory) as d
for xml path( 'tr' ), type ) as varchar(max) )
If Len(Rtrim(@body))>0
Begin
set @body = '<table cellpadding="2" cellspacing="2" border="1">'
+ replace( replace( @body, '<', '<' ), '>', '>' )
+ '</table>'
Set @body='****BODY HEADING OPTIONAL****<br/><br/>'+@body
exec msdb.dbo.sp_send_dbmail @profile_name='MAIL PROFILE',
@from_address='FROM EMAIL ADDRESS',
@recipients='COMMA SEPARATED RECIPIENTS',
@subject='SUBJECT OF THE EMAIL',
@body=@body,
@body_format='HTML',
@attach_query_result_as_file=0,
@query_result_header = 0
End
End
Also the above can be embedded as t-SQL in a maintenance plan tasks control.
I would add an Execute T-SQL Statement Task. Then branch the task where applicable.

Personalized txt message alerts based on who is sending it?

Is there anyway on the Iphone to set different text message alerts based on who is sending the text? I am a sysadmin and currently I have our servers sending txt message alerts to my corp phone. I'd like set it to send to my iphone with the caveat of giving a different alert sound then other text messages sent by other people.
I just got my iphone yesterday, so please forgive me if there is an easy solution.

In short, no. You can change ring tones for various people however; no individual group alerts.

Alert based on date

I have a list of SSL certificates and their expiration dates. I created a column that calculates the date 45 days before the expiration and then a view that only shows those items where the (expiration - 45) > Today.
I then set an alert for any changes to items in that view. However, I don't get an alert for items that pop into the view...I guess because the item itself did not change. Is there a way to send an alert based on date?
My SharePoint enviroment is locked down so I can't create custom workflows or connect via Designer.

Thanks for the idea. I don't guess it will work as the only option I have when enabling the expiration feature is to delete the item.
So far, the best idea I have is a weekly calendar reminder to go look at the view for expiring certificates.
Before setting the policy you need to go to workflow settings and add a disposition workflow to the list so it is available as an option when you Enable Expiration in the Information Policy Settings.
After you set the expiration policy to start your workflow, set up an alert on the workflow tasks list you associated with the disposition workflow.
- Xenox G.

How to alert based on precentage?

Hi All,
I've table like below. Now i've to create an alert based on the Percentage column.
If the value is -ve Red and +ve Green. For now i've done it by taking <0 is Red and >0 as Green.
I don't know if this approach is right or not.
The percentage is calculated manually here. First I've fetched the previous days Charged Usage Minutes in a Variable and then calculated percentage using the below formulae.
Formulae used for Previous Day Mins:
=RelativeValue([Charged Usage Minutes];([Event Start Date]);-1)
Formulae used for Percentage:
=If
IsNull([Prev Day Mins])
Then
(((([Charged Usage Minutes]-[Prev Day Mins])/[Charged Usage Minutes])*100)+"%")
Else
(((([Charged Usage Minutes]-[Prev Day Mins])/[Prev Day Mins])*100)+"%")
Can you suggest any other approach that can be applicable here?
Regards,
Naren Vema

Hi naren,
No need to append *100+"%", it makes numbers as text. instead you can use percentage in Format Number.
For alerts Show Trend Icon/Arrows in webi as per conditions

Newsletter Subscription based on Category

Hello
I have a requirement where I need to implement newsletter in SP2010. It will have different categories. So a user should have an option like " do you want to subscribe to" then a dropdown which has categories. So based on a category selected
by the user. Whenever a newsletter is added with that particular category , a mail should be fired to the recepients.
Poonam

I have managed to get the alert to link to the correct solution in the solution database with the help of Note 1160252. It is still not showing the number of solutions though, only the text EVENT$AutoSuggestStart:NumberOfSolutions.
Any ideas?
Thanks,
Sam

Creating a table based on Category and Sub-Categories

Hi
I am building an extensive home budget. I have 3 tables showing, monthly, quarterly and annual costs. These tables contain Categories and Sub-Categories. I have created a table and chart to show the percentage of the total costs for each Category. For the two Categories with the largest percentage of the total cost I would like to create a table (and chart, no problem, based on my first template) showing the breakdown of the Sub-Categories. However this information is to be retrieved from 3 tables, and I was hoping to create the table automatically. If not I must individually go to each different table and find the relevant Sub-Category and manually input the text and link the cell for the value to my new table. This gives room for error in my opinion and is a nuisance as my budget file now contains about 8 sheets so even on 27" iMac requires a considerable amount of scrolling around.
Am I expecting too much of Numbers or missing something totally? I do not have much experience of spreadsheets, just basic tables and calculations in Excel before coming over from the Dark Side!
Many thanks for any advice
Shirley

Hi Barry
Many thanks for your reply and apologies for my delay in responding.
Hope I am doing this photo embedding correctly via Flikr:
Page 1
I apologise also for my incorrect terminology - please bear with me on this, unfortunately I never used Excel much so terminology is pretty much my own . I believe that I have one sheet, which then changes into different numbers of pages depending on the page size I set, so with these examples 4 pages. 14 tables and one chart at this time
The tables on the second screenshot were the only way I could figure out how to retrieve the data for the final table and chart (% Total Monthly Expenses)
Now what I want to do is for each (or in fact the three largest) budget categories is to give a breakdown of what in that category is, percentage wise, costing the most. Preferably, I want to get this breakdown category information automatically so that human error is ruled out (that I cannot overlook an entry in the any of the tables in my first example). Perhaps I am asking too much, but I thought it was worth asking!
Again many thanks for responding and for your help with this
regards
Shirley

Org determination based on category in service request.

Hello All,
In CRM 7.0, I need to default Orgazation based on the service request category selected.
Any one worked on such a scenario and let me know how this can be achived ?
Regards
Shan

Hello,
Thanks .
Managed to do with custom class and assigned to service ID AH_SRV_REQ_RT_GP. It working fine.
Regards
Shan

Alerts based on the Message oriented

Hi
I did Alert configuartion.. that is working fine.. what are the Error messages I'm getting in the SXMB_MONI for each message I'm getting an ALERT.. but for all type of alerts here I'm getting the same message.. But I want to catagorise the alerts.. Mapping Errors I want to raise an alert that is clearly specify the Mapping Exception.. and if the Receiver system was down means.. I Need to raise an ALERT that should be indicate Receiver system is Down.. like thse type of mesages i want to populate in each alerts..
for this how can we approach the solution... please suggest me do i need to create sepearate alert configuration for each type of message or what is the procedure..
Regards
Jain

Hi,
Go to the Tcode "ALRTCATDEF"
create a Alert rule defining your category.
You can have a look at the following links
the first few steps of
/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--step-by-step
and
http://help.sap.com/saphelp_nw04/helpdata/en/49/cbfb40f17af66fe10000000a1550b0/frameset.htm
Reward points if useful
Regards
Ashmi

Displaying document title based on category

hai all,
i want display document title based on document category, what is the field to display doc title for invoice
description of freight terms should be displayed based on vbrp-kvgr1, i am not able to find the field
Edited by: kpsgoutam on Aug 27, 2009 2:56 PM
Edited by: kpsgoutam on Aug 27, 2009 3:03 PM

you can use either SPQuery to filter your list or Keyword query to search this specific library or
instead of creating custom webpart use content by search webpart
edit the query and add the below query
(contentclass:STS_ListItem OR IsDocument:True) ListID:{5512071B-936A-4286-8C5A-AC2EB969306D}
Your_category_managed_property:'category A'
change the item display template to display path as the link
Hope that helps|Amr Fouad|MCTS,MCPD sharePoint 2010

AFS MRP Run based on Category (Quality Grade-A, Quality Grade-B Etc.)

Hello All,
We have a requirement in AFS MRP Run.
MRP should suggest the replinsment quantities for the higher quality material when there is a deviation in quality.
E.g:
The Customer requirement is 100PC of Quality Grade-A.
But after quality chack, produced quanities are of Quality Grade-A : 90PC and Quality Grade-B : 10 PC.
How to replenish the shortage quanity of Quality Grade-A:10PC.
As the Customer will not accept the Quality Grade-B Product.
Our GR is for 90+10 PC against the Order, there is no scrap also.
How to map this requirement in AFS.
MRP should suggest the replinishment quantities as per the category.
This is a critical issue for us now. Suggestions will be rewarded.
Thaks,
Siva

Dear Siva,
First of all don't show your reward gimmick to get a solutions. As you are aware, we are not here to get a reward / bonus points. We are here to support and help SAP Community.
This scenario can't be mapped directly in Std. SAP R/3 System with best of my knowledge.
Please note that Quality scoring / Grading will come after Goods Receipt in SAP System.
If you want to take care at the time of MRP run, then you have to create separate material / article master codes with your desired characteristics.
Based on your MRP type, system will create demand, I mean Purchase Requisition. This demand you can convert into PO for both Quality Grades.
Based on your usage decision, you can accept desired material Grade and other Grade you can Reject and sent to Vendor.
If you have accepted in first place then if you want to Return back (inferior grade material) then you can use Return PO.
Hope this info will be useful.
Bye,
Muralidhara

Alert based on user defined query

Hi
I have defined user defined field U_Jobnumber.I need to stop /inform user if user is trying to enter the same u_Jonbnumber again .This is being done at sales order (header level)
Can you please help me to provide solution
(Points will be awarded based on solution or advice )
Thank you
Bishal

Hi Bishal,
Rather than using an alert, you could put validation code in the SBO_SP_TransactionNotification stored procedure to check for the same job number before the document is added. This is a permitted solution as SAP allow users to add their own sql code to this proc (provided it's not inserting or updating data in SBO system tables).
To set up this solution (on a test system):
1) Open SQL Studio Management
2) In the Object Explorer expand the company database, expand Programmability and Stored Procedures
3) Right-click the SBO_SP_TransactionNotification stored procedure and choose Modify. This will create an update script in the main window.
4) Look for the following section in the script:
--     ADD     YOUR     CODE     HERE
5) Underneath the above section, paste the following code:
if @OBJECT_TYPE = '17' and @TRANSACTION_TYPE in ('U', 'A')
     if exists(select DocEntry from ORDR where DocEntry <> cast(@LIST_OF_COLS_VAL_TAB_DEL as int)
                    and U_Jobnumber is not null and U_Jobnumber <> ''
                    and U_Jobnumber = (select U_Jobnumber from ORDR where DocEntry = cast(@LIST_OF_COLS_VAL_TAB_DEL as int)) )
          begin
               set @ERROR = '9999' -- Set your own error code here
               set @ERROR_MESSAGE = 'The Job Number entered has already been used on a previous sales order.'
          end
6) Click on Execute and you should get a message stating that the update was successful
7) Test adding a new sales order
The above script will raise an error when the user clicks on Add if a job number has been specified on the sales order and that number has already been used. It will not check if a job number has not been specified
Kind Regards,
Owen

Alert based on response time of user possible?

Hello,
I'm just wondering if the following is possible in SAP (R/3, CRM, BW, etc...)
Lets say I have a user that is getting poor response times on occasion. Normally, I would run a trace in ST12 when they are having a problem. But what I'd really like to do is have the system watch said user, regardless of the transaction(s) they are running, and then, based on their response time, initiate a trace for that user for the duration of their problem and then send me an alert that a trace has been captured or is currently underway. Is this possible, whether through CCMS or some other function?
I ask this because oftentimes, when a specific user is having a problem, by the time I'm notified, 9 times out of 10 the problem has resolved itself and it is difficult to go back and see what happened.
Thanks,
Tom

Hi
It is possible through CCMS alert monitor. In RZ20 you have dialog user monitor in which you can monitor response time too.
http://help.sap.com/SAPHELP_NW04S/helpdata/EN/2c/abb2e7ff6311d194c000a0c93033f7/content.htm.
Refer above link to get email of CCMS
Thanks
Hetal

Alerts based on category in IDI

Similar Messages

Maybe you are looking for