Creating an Alert Based on Category

Hi ppl,
We have requirement to create an alert based on the category we choose in the category modeler. Is it possible to do so in standard?
I couldnt find an attribute for category. So, I tried to create a new attribute in the repository, using FG_ICWC_ORDER as the fact gathering service. But couldn't make it working.
Does it work when we use this fact gathering service? I left the Input Support Class blank in Input Support for Conditions. Do we have a input support class for categories?
Has anyone of you have had a similar requirment before? Any help would be great!
Regards,
Shwetha

Hi,
Why don't you define a new event. The same can be done at the following path:
IMG>Customer Relationship Management>Interaction Center WebClient>Additional Functions>Intent-Driven Interactions>Define Events in Repository
You would need to know the name of the component and the view to define the event and this you could get by pressing F2 in the relevant WEB UI screen.
Regards,
Deepak

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Hi Forum,
We are tyring to trigger alerts based on the category selected in the service request. This alert basically would be in the form of message for ex. if agent selects Category x then alert message as "Please call Your Manager".
We are using CRM 7.0 and am not able to find the condition wherin I can select the the categories with action trigger alerts, we have created for the service request.
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Hi Forum,
We are tyring to trigger alerts based on the category selected in the service request. This alert basically would be in the form of message for ex. if agent selects Category x then alert message as "Please call Your Manager".
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Hi Barry
Many thanks for your reply and apologies for my delay in responding.
Hope I am doing this photo embedding correctly via Flikr:
Page 1
I apologise also for my incorrect terminology - please bear with me on this, unfortunately I never used Excel much so terminology is pretty much my own . I believe that I have one sheet, which then changes into different numbers of pages depending on the page size I set, so with these examples 4 pages. 14 tables and one chart at this time
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Hi All,
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You can use the web enabled portal of ASWE. This can be found in one of the folders:
oracle home/panama/server/portal/Login.jsp
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How to alert based on precentage?

Hi All,
I've table like below. Now i've to create an alert based on the Percentage column.
If the value is -ve Red and +ve Green. For now i've done it by taking <0 is Red and >0 as Green.
I don't know if this approach is right or not.
The percentage is calculated manually here. First I've fetched the previous days Charged Usage Minutes in a Variable and then calculated percentage using the below formulae.
Formulae used for Previous Day Mins:
=RelativeValue([Charged Usage Minutes];([Event Start Date]);-1)
Formulae used for Percentage:
=If
IsNull([Prev Day Mins])
Then
(((([Charged Usage Minutes]-[Prev Day Mins])/[Charged Usage Minutes])*100)+"%")
Else
(((([Charged Usage Minutes]-[Prev Day Mins])/[Prev Day Mins])*100)+"%")
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Regards,
Naren Vema

Hi naren,
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Hi there,
I am trying to create a new alert category(alrtcatdef)
I get the following error
Entry CCMS ALERTS does not exist in SALRTCATC (check entry)
ANy hint?
Sabbir

Hi sabbir,
1) Transaction RZ20 is used for creating monitors in CCMS, select Extras --> Activate maintenance functions.
2)Go to monitor (set) --> create, you will get to the following screen:in transaction RZ20 select extras --> activate maintenance functions.
3)Go to monitor (set)--> create, you will get to the screen:
4)click <<< new monitor>>> and select create nodes (F5) button from the toolbox icon.
5)select rule node and hit the continue button.
6)in the next dialog select CCMS_DEFINE_R_SYSTEMS as the rule definition and hit the continue button.
7)Now select <CURRENT> from the match code for the R3 system parameter value and hit the continue button.
Note: pls remember that we are creating a rule Based monitor: we need to make sure NO object checked from the selectable MTE tree.
8) The next step is to create the virtual node to group all the MTEs that we should select from the MTE classes shown in point a. TO do this ,
click on CCMS_DEFINE_R3_SYSTEMS if it is not already selected and hit create nodes (F5) button from the toolbox. now select
virtual node and hit the continue button.
9)in the name field write something like: test rule based monitors and hit the continue button.
10) now click under test rule based monitors to select them and then hit on create nodes (F5)
choose Rule based and hit continue button.
11) On the next screen select CCMS_GET_MTE_BY_CLASS as the rule name and the hit the hit the continue button.
12)Now we need to add each MTE class from point a. to tje following screen on the MTE class
paramater value. select all of them and hit continue button.
13) the next step is to include all MTE classes already defined in point a. you will need to repeat these steps for each
additional class you want to add to the monitor set.
14) After all classes has been included into the monitoring set hit the save button from the toolbox.
15) you will be prompted for a monitor name , write something meaningful.
The new Monitor set should be display
Find the links
http://help.sap.com/saphelp_nw04/helpdata/en/d4/cc823bd26a5c42e10000000a114084/frameset.htm
http://help.sap.com/saphelp_nw04s/helpdata/en/e5/5d1741b393f26fe10000000a1550b0/frameset.htm
http://help.sap.com/saphelp_nw04s/helpdata/en/f6/d60b374e4e7c64e10000009b38f839/frameset.htm
http://help.sap.com/saphelp_nw04s/helpdata/en/90/4e313f8815d036e10000000a114084/frameset.htm
http://help.sap.com/saphelp_nw04/helpdata/en/e8/e7f0fb1a2511d294d200a0c930df15/frameset.htm
http://help.sap.com/saphelp_nw04s/helpdata/en/43/9e9031c28d47b6e10000000a11466f/frameset.ht
regards
srinivas

Xcode ERROR: Failed to create an alert for ID "enabled" based on defaults: 1

I installed OX 10.8 and xcode 4.4 and when I run any simple application for simulator it generated error in console:
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I reinstalled with clean xcode, but it did not help. I see the building freeze when "coping 2 of 2 resources to product
Also, xcode freezes when I jusy click on Mainstoryboard.storyboard file.
I found a few posts with the same ERROR but no clear fix. Any help will be appriciated.

Hi, i had the same problem yesterday and after searching I found no solution to this error.
Today i just burned the original Mountain Lion.dmg to a portable hard driver then reinstall the OS. And it seemed that the os had been restored and the error had been fixed.
And, i guess there's some app that changes some documents of the system. So when you rewrite the os, u get the bug fixed.
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Authorization to Create the Alert Rules?

Hello All,
I created the Alert category in ALRTCATDEF transaction, now when i want to create the Alert rules in RWB.
Add Rule and Change Rule is in disable mode. my user have SAP_XI_ADMINISTRATOR authorization,
please tell me any other authorization role required to create the alert rules in RWB.
Thanks and Regards,
chinna

Hi,
Steps of alert configuration :
Prerequisites
The following prerequisites have to be met in order to use the Alert Management (ALM):
u2022 For using the Alert Inbox (BSP based display program of ALM), the corresponding service has to be activated in the service maintenance transaction SICF. Choose Default_host ® sap ® bc ® bsp ® sap ® alert inbox, and Activate in the context menu.
u2022 For customizing or administration of the Alert Management the corresponding authorization role has to be assigned. The end users do not need any additional authorization.
u2022 The central alert server must be maintained as an RFC destination in transaction SM59 in the local system. If there is no suitable user, you have to create a user for the RFC connection in the central alert system in transaction SU01. To make this RFC destination known as the RFC destination of the Alert Management System in the local system, the central alert server must also be selected as the RFC destination in transaction SALRT1 of the local system or in Settings ® RFC-Destination of Alert Server.
If the central alert server is running on the local system in the same client, you do not have to maintain an RFC destination. In this case, you can simply enter NONE in transaction SALRT1.
u2022 If external communication types, such as e-mail, SMS, and fax are used, these communication types must be correctly configured in SAPconnect, because the alerts are then sent from the central alert system via SAPconnect.
Process Flow
The following describes the process flow from alert configuration (transaction ALRTCATDEF) to alert display and confirmation (for example in the alert inbox transaction ALRTINBOX):
1. Optional: You can define alert classifications. These are useful to group alert categories. For example, you can create an alert classification CRM that contains alert categories referring to CRM. Alert classifications can now have subclassifications. This enables you to build up your own classification hierarchy. Especially, if you use the Alert Mangement (ALM) extensively, classification and subclassification help you to organize your ALM alert landscape and to have a clear overview.
2. For different types of alerts you have to define different categories. The category contains various properties and other specifications that define the alerts within that category, for example expiry date, or the escalation recipient. You can define an alert category to suit your business requirements and assign the category to the corresponding classification. For example, for the alert classification CRM you can create the alert categories Contract Cancelled and Decrease in Sales. When the critical situation defined in the alert category arises, the system recognizes this and sends an alert instance of this category to the recipients determined. The alerts can always be found in the display programs configured for the recipient (UWL, application-specific program, or alert inbox). Additionally, the alerts are sent via eventual external communication channels, such as e-mail, sms, or fax.
3. You have to determine recipients so that the Alert Management knows who the recipients of alerts of a particular category are and that the correct parties are informed.
4. You can configure the way how alerts are processed. For the general use of the Alert Management you do not have to change the default settings. However, if for example you want to send alerts to third-party systems, or to be able to confirm alerts by SMS/Internet mail, or to have logs written, then you have to configure alert processing.
5. There is a number of Alert Management administration reports that you must schedule according to your requirements. For example, report RSALERTPROC must be executed in order to enable escalation.
6. Alerts of a particular category must be triggered by an application at runtime. Triggering alerts can be done in various ways. You can call a function module directly or use middleware components that trigger alerts, such as the Business Object Repository (BOR), Post Processing Framework (PPF), SAP Workflow, or CCMS.
7. Recipients can view the alerts assigned to them in the UWL of Enteprise Portal, in application-specific display programs, or in the alert inbox. In addition, alerts can be received as e-mail, SMS, or fax, if these external communication channels are configured in SAPconnect.
8. If the problem causing the alert is solved by a recipient, the recipient can confirm the alert, this means its status is changed and it will not be delivered, escalated, or displayed anymore. Alerts are generally confirmed by the recipient in the display program, such as the UWL or Alert Inbox. However, if an alert is sent by Internet mail or SMS message, it is also possible to confirm it by sending an Internet mail or SMS message back to the SAP system. Alert Management uses inbound processing for this.
Refer these links :
Check these Usefull BLOGs also
/people/bhavesh.kantilal/blog/2006/07/25/triggering-xi-alerts-from-a-user-defined-function
/people/michal.krawczyk2/blog/2007/04/26/xipi-throwing-generic-exceptions-from-any-type-of-mapping
/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--step-by-step - Alert Configuration
I tried to format it..But Dunno why it's appearing this way...**
Edited by: Sainath Chutke on Aug 12, 2010 8:43 AM

Create another BP based on an existing BP

Hi Gurus
For CRM 2007 I want to create a BP based on a the details of a BP selected by a user.
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Thanks
Panduranga

Hi Panduranga,
Stephen is very right about this - there is no way to copy a business partner.
However, we have tried in the past to develop this functionality - and also the functionality to change the category after copying.This is some info that will help you while creating a copy program -
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I currently have a maintenance plan in place that does a backup, re-indexing, etc.. If a task fails, it sends me an email alert. I would like to add a "T-SQL Statement Task" that will execute a query and send me an email alert based
on the results of the query.
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The maintenance plan's alert function constraint seems to be triggered whether the Query executed successfully or not RATHER THAN from the Query Result.
Can I accomplish what I want from within a maintenance plan or is there some other way to do this?
Thank You.
Jack

I would create a stored procedure using the following t-sql code:
Create Procedure [dbo].[GetInventoryAlert]
as
Begin
Set nocount on
declare @body varchar(max)
set @body = cast( (
select td = SendAlert + '</td><td>'
from (
select SendAlert = Cast(case when count(inventory.items) > 1000 then 1 else null End)
from Inventory) as d
for xml path( 'tr' ), type ) as varchar(max) )
If Len(Rtrim(@body))>0
Begin
set @body = '<table cellpadding="2" cellspacing="2" border="1">'
+ replace( replace( @body, '<', '<' ), '>', '>' )
+ '</table>'
Set @body='****BODY HEADING OPTIONAL****<br/><br/>'+@body
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@from_address='FROM EMAIL ADDRESS',
@recipients='COMMA SEPARATED RECIPIENTS',
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@body=@body,
@body_format='HTML',
@attach_query_result_as_file=0,
@query_result_header = 0
End
End
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Dear Colleagues,
I would like to know if it's possible to create an alert which should be displayed then in the communication channel of a specific user in a custom script.
If it's possible could you please share what Class method should I user?
Regards,
Martin

Are you trying to do something like an alert in javascript?
Try this:
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BigTextIfc st = doc.getExtensionField("MRO_TEST").get();
st.setText(str);
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What does "Authorized as" field works for when creating an alert?

Do someone knows when to use the "Authorized as" field in the alerts? I have created an alert to know when a work item has been assigned to an specific team but alerts are not being sent.
I configured like this:
TeamProject = XXX
AND Team Changes To YYYY
AND Work Item Type = CUSTOMTASKTYPE
AND State = To Do
Thanks for your help!

Hi JOSEDTFS,
Based on the description, seems you want to create alert when a work item is assigned to the specific team and make the team members get notified. But your filter is incorrect, please check the screenshot as below:
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of team members in your team.
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Alerts based on the Message oriented

Hi
I did Alert configuartion.. that is working fine.. what are the Error messages I'm getting in the SXMB_MONI for each message I'm getting an ALERT.. but for all type of alerts here I'm getting the same message.. But I want to catagorise the alerts.. Mapping Errors I want to raise an alert that is clearly specify the Mapping Exception.. and if the Receiver system was down means.. I Need to raise an ALERT that should be indicate Receiver system is Down.. like thse type of mesages i want to populate in each alerts..
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Regards
Jain

Hi,
Go to the Tcode "ALRTCATDEF"
create a Alert rule defining your category.
You can have a look at the following links
the first few steps of
/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--step-by-step
and
http://help.sap.com/saphelp_nw04/helpdata/en/49/cbfb40f17af66fe10000000a1550b0/frameset.htm
Reward points if useful
Regards
Ashmi

E-rec How to create or generate the index category????? SOS!!!!!

Hi guys,
How to create or generate the index category?.
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reports:
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I then set an alert for any changes to items in that view. However, I don't get an alert for items that pop into the view...I guess because the item itself did not change. Is there a way to send an alert based on date?
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Creating an Alert Based on Category

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