Alerts thrown on every retry

Question

Hi,
I've searched and have found previous threads on this issue, but never any resolution. We have a generic alert category defined for all errors that occur in the integration engine and adapter engine. We configured rsxmb_restart_messages to retry the message for a maximum of 10 times in the event of an error occurring in the mapping step. So, we get an additional alert/email for each retry of the same message. If there are multiple distinct failures, the number of emails can escalate very quickly. Is there a way to configure XI alerts so that only the first error for a distinct message id throws an alert? Using the "Suppress Multiple Alerts of This Rule " parm in the RWB alert configuration is not sufficient because this requires that an alert for a specific rule be confirmed before the recipients will receive subsequent alerts/emails. We want every distinct error to send an email/alert regardless of whether the alert is confirmed. What we require is a way to limit the number of alerts for a specific msg id to a single occurence (max of once in the adapter engine and once in the integration engine). Is there a way to accomplish this? There really should be because it makes it much harder to know that there are problems when you receive hundreds (sometimes thousands) of emails that represent a much smaller number of actual errors.
Thanks,
Jeff Kocur

Answer 1

Hi Jeff,
I too was wondering to have sucjh kind of option wat u were requestiing.
But to my search that was unfortunrate not having of such kind as per me.
Well would appreciate if any trick used in futher to achieve this
with regards
srini